the body of knowledge for medical practice management: a key resource for balancing your career and...
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The Body of Knowledge for Medical Practice Management: A Key Resource for Balancing your Career and for Professional Development
Rebecca S. Dean, MA, FACMPE , Past ACMPE Chair
Heather McHugh, MBA – ACMPE Sr. Certification Manager
October 8, 2013
Learning Objectives
• Understand the structure of the Body of Knowledge for Medical Practice Executives and how to apply it to your own situation
• Apply tools based on the Body of Knowledge to enhance your professional development and career transitions
• Implement tools based on the Body of Knowledge to improve the performance of your medical practice
About MGMA-ACMPE
Our mission…
To continually improve the performance of medical group
practice professionals and the organizations they represent
• 22,500 members
• Manage and lead 13,200 organizations
• About 280,000 physicians
Panel Discussion
Rebecca S. Dean, MA, FACMPE
Heather McHugh, MBA
Deb Wiggs, FACMPE, Chair Elect, MGMA
It’s all about you!
• Statistics show Healthcare Executives are changing jobs 2 – 4 years.
• Secure your next step forward • Focus on your Professional Development
by utilizing knowledge and content from the Body of Knowledge
• When career advancement opportunities are narrowing, you must invest in training and development to remain competitive.
• Create the opportunities in the constantly evolving field of Healthcare Management
Learning Objective
• Understand the structure of the Body of Knowledge for Medical Practice Executives and how to apply it to your own situation
• Tap into a treasure trove of information• Apply the Knowledge base to transform
operational practice challenges to opportunities
What is the Body of Knowledge?
• Body of Knowledge is “Collective Wisdom” and Knowledge Assessment
• A Guide for Health Care Executives and Providers
• Valuable resource for professional development and practice improvement
• The Body of Knowledge is the defining, authoritative outline of the requirements required for success in the profession of medical practice management.
• The Body of Knowledge also serves as the foundation to the American College of Medical Practice Executives (ACMPE) certification and Fellowship program.
• The Body of Knowledge is a consolidated vault filing system for knowledge and assessment to Broker
How does the Body of Knowledge work for me?
PP Professional Asset
Reflection on Leadership
Being a leader in healthcare today is like continuously walking up a down escalator. If one stands still they go backwards.-Studer Group
What is the source?
• Experienced Medical Practice Executives:– A panel of practice management executives
identified key knowledge and skills necessary to be successful, i.e., “Collective Wisdom”
– 2,000 practice administrators confirmed the panel’s suggestions via survey
– The Body of Knowledge was then validated through a psychometric review of survey responses
– The Body of Knowledge was updated 2007– The Body of Knowledge is accessed for new
trends in the industry
Why do we need a Body of Knowledge?
• Position medical practice administrators as health care executives
• Self Appraisal Tool
• Personal Growth and Empowerment
• Gain recognition for and elevate the profession
• Distinguish the unique knowledge base for the profession
• Certification industry requirement to ensure a valid and reliable certification program
• Provide content for relevant and up-to-date publications, education programs and resources
• Provide the foundation for career transitions
• Meet the Challenges AND Survive the trends of Integration
Body of Knowledge Structure
Competencies
• Domains– Tasks
• Knowledge and skills
Four General Competencies
• Professionalism
• Leadership
• Communication skills
• Critical thinking skills
Eight Knowledge Domains
• Business operations
• Financial management
• Human resource management
• Information management
• Organizational governance
• Patient care systems
• Quality management
• Risk management
Utilizing the Body of Knowledge
How are medical practice executives using the Body of Knowledge for Medical Practice Management?
• Professional development
• Physician and staff development
• Practice improvement
• Problem-solving technique
• Transitioning to new health-care career markets
• Professional career assessment and decisions
Implementation of the Body of Knowledge Daily
• Manage Transition, Risk and Change• Advance your career• Manage your staff• Improve your practice• Grow internal Leadership
Learning Objective
• Apply tools based on the Body of Knowledge to enhance your professional development and career transitions
Advance your career and professional value
• The typical administrator may not get the opportunity to have periodic performance reviews
• And research shows that the average administrator has changed jobs every two to four years
• Focusing on evaluating your performance and implementing a professional development plan has never been more important
Professional Development
• Build a well-rounded skill set
• Engage in self-assessment
• Strengthen your job search efforts
• Boost your employment agreement negotiations
• Prepare for certification
Your Professional Development Plan
Self Assessment
– Evaluate your skills honestly and rigorously against the Body of Knowledge competencies, domains and tasks
– Create a profile of strengths– Develop a plan to address weak areas
360-degree evaluation– A solution to the performance evaluation
problem
Professional Meeting Agenda
My Documents Organization
Electronic Body of Knowledge File Management
Mobile Device File Organization with Body of Knowledge
Manage Your Staff
• Staff development
• Physician leadership development
• In-service training
• Curriculum development
• Mentoring
Staff Training Programs
Annual Boot Camp for Practice Managers– Three-day training sessions– Built on the Body of Knowledge– Emphasizes the breadth and depth of knowledge
and skills
Physician Leadership Institute– Physician leadership development– Helps understand the broad scope of
responsibilities– Day 1: Leadership– Day 2: Strategic knowledge
Recruiting
• The Body of Knowledge helps define the job description for a CEO of a medical group
• Allows a framework to educate physicians on what they should be looking for in an administrator
• CEO recruitment requirements include:– MBA– Certified Medical Practice Executive
(CMPE) or Fellow in the ACMPE (FACMPE)
Staff Performance Appraisal Tool
• The Body of Knowledge defines our success as administrators– Use it to define the success of your staff
• Extract tasks, knowledge and skills directly from the Body of Knowledge
• Build job descriptions
• Define and weight performance competencies
Staff Performance Appraisal Defining Competence
Novice– Limited experience; uses basic rules to make decisions
Advanced Beginner– More experience; applies rules to a broader scope of
situations
Competent– Applies systematic approach to situations; accepts more
risk
Proficient– Intuitive about problem-solving and decision-making
Expert– Strategic, innovative and visionary
Improve Your Practice
• Organizational assessment
• Staffing structure
• Quality management initiatives
• Project management
• Strategic planning
• Governance Decision Making Matrix
Learning Objective
• Implement tools based on the Body of Knowledge to improve the performance of your medical practice
Problem Solving Techniques
Use the Body of Knowledge to:– Solve complex problems– Manage large projects– Communicate risk and compliance to
Physicians
Use the domains to systematically analyze all aspects and components of a problem or project:
– Financial considerations– Human resource needs– Information management component– Risk management considerations– Etc.
RAC Audit Process
• Been there, done that
• Appeals process overview
• Redetermination by Carrier/Fiscal Intermediary
• Reconsideration by Qualified Independent Contractor (QIC)
• Administrative Law Judge Hearing (ALJ)
• Medicare Appeals Council (MAC) Review
• Federal Court (USDC)
• Using the Body of Knowledge domains as a pre-RAC audit assessment
Establishing Credibility with Business Associates
• Professional risk management associates
• Business liaisons
• Practice agents/consultants
• Practice counsel
• Educate the scope of practice for the medical group administrator
Mentoring and Educating
Saint Louis University• Executive Masters in Health Administration
Program, Sarah Holt, Phd• Medical Practice Administration/BOK is text
book
Connecting with Universities and StudentsIncluding International
• MGMA-ACMPE University Relations Program and Committee
• AUPHA – The Association of University Programs in Health Administration
• CAHME – Commission on Accreditation of Healthcare Management Education
Preparing for ACMPE Certification Exam
• Assess – learn – certify – excel • Assessment is the first step
• Personal Inventory • Knowledge Assessment
• Identify strengths and areas for further study
• Develop a realistic study plan• Just do it! – schedule your exam
session
Pursue Fellowship
The Pathway….
Board Certification
• CMPE Certified Medical Practice Executive
Fellowship
• FACMPE Fellow, American College Medical Practice Executive
• Highest Level of Distinction you can earn
Call to Action!
Make the Body of Knowledge work for you!
– Advance and Secure Your Career– Define and communicate your
expertise– Become an Empowered Leader– Manage your staff– Improve your practice
Questions?
Contact:
Rebecca S. Dean, MA, FACMPEPast Chair, ACMPE [email protected]
Heather H. McHugh, [email protected]