COMMUNICATION SKILLS

COMMUNICATION SKILLS

LEARNING OBJECTIVES

TO UNDERSTAND THE MEANING,PURPOSE

AND IMPORTANCE OF COMMUNICATION.

TO DEVELOP A BETTER UNDERSTANDING OF

BASIC COMMUNICATION SKILLS.

TO FORMULATE MEANS TOWARDS ENHANCING

THEIR COMMUNICATION SKILLS.

MEANING OF COMMUNICATION

THE MEANS THROUGH WHICH PEOPLE INTERACT WITH EACH OTHER.

PURPOSE OF COMMUNICATION

TO CONVEY ONE'S BELIEFS, IDEAS, THOUGHTS, OR NEEDS WITH CLARITY.

PROCESS OF COMMUNICATION

Organizations are totally reliant on communication.

Without communication, organizations would not function.

If communication is diminished or hampered, the entire organization

suffers. When communication is thorough,

accurate, and timely, the organization tends to be vibrant and effective.

Communication is central to the entire management process for four primary

reasons:

IMPORTANCE OF COMMUNICATION

IMPORTANCE OF COMMUNICATION

AS VITAL AS BLOOD IN THE HUMAN SYSTEM.

ANY BLOCKAGE IN THE FLOW LEADS TO ILL HEALTH OF THE ORGANIZATION

IMPORTANCE OF COMMUNICATION

COMMUNICATION IS REALLY ALL ANYONE EVER GETS PAID FOR ULTIMATELY….AND IF YOU CAN’T EFFECTIVELY COMMUNICATE…YOU WILL PAY…..NOT GET PAID.

80% OF THE PROBLEMS AT WORKPLACE ARE COMMUNICATION RELATED.

IMPORTANCE OF COMMUNICATION

EFFECTIVE COMMUNICATION

BASIC COMMUNICATION SKILLS

COMMUNICATION SKILLS

COMMUNICATION SKILLS

ACTIVITY TIME

EFFECTIVE LISTENING SKILLS

82% OF PEOPLE PREFER TO TALK TO GREAT LISTENERS, NOT GREAT SPEAKERS

Tell me how you went about…?’ (open)

‘How did you prepare?’ (open – secondary)

‘What was your starting point?’ (probe)

‘So, what happened next?’ (probe)

‘Who else was involved?’ (probe)

‘And how did they respond?’ (probe)

‘What were your thoughts at that stage?’

(probe)

EFFECTIVE LISTENING SKILLS

‘What were the main outcomes?’ (probe)

‘So, that took a total of six weeks?’

(closed – clarifying)

‘Was it your idea or someone else’s?’

(closed – clarifying)

‘And the patient made a full recovery?’

(closed – clarifying)

‘So, let me see if I’ve followed you…’

(checking – summary)

EFFECTIVE LISTENING SKILLS

EFFECTIVE LISTENING SKILLS

FACE THE SPEAKER.

BE ATTENTIVE, YET RELAXED.

FOCUS ATTENTION ON HIS WORDS/IDEAS.

MAINTAIN EYE CONTACT.

DON’T START ASSUMING.

EFFECTIVE LISTENING SKILLS

DON’T IMPOSE YOUR “SOLUTIONS”.

EVALUATE THE CONTENT, NOT THE PERSON.

KEEP AN OPEN MIND, RECEPTIVENESS

CONTROL YOUR EMOTIONS.

BE AWARE OF POTENTIAL BARRIERS.

SPEAKING SKILLS

USE IT OR LOSE IT

EFFECTIVE SPEAKING SKILLS

SPEAKING

INSPIRING WHILE INFORMING

EFFECTIVE SPEAKING SKILLS

ONE SENTENCE CAN MAKE A BIG DIFFERENCE…..

EFFECTIVE SPEAKING SKILLS

THE GIFTING TECHNIQUE

EFFECTIVE SPEAKING SKILLS

EFFECTIVE SPEAKING SKILLS

COMMUNICATION SKILLS

ACTIVITY TIME

READING SKILLS

IT’S THE GOOD READER THAT MAKES

THE GOOD BOOK. - RW EMERSON.

GOOD READING IS LISTENING IN ACTION

GIVING TIME AND THOUGHTFUL ACTION.

EFFECTIVE READING SKILLS

FROM BEGINNING TILL END.

READ WITH CONCENTRATION.

MOVE EYES LEFT TO RIGHT HORIZONTALLY

AVOID MULTITASKING.

DON’T JUMP TO CONCLUSIONS.

READ BETWEEN THE LINES.

WRITING SKILLS

WRITING SKILLS

THE MARRIAGE PROPOSAL

I am one young gentleman living only with

Myself in Patna. I am seeing ur advertisement

For marriage purpose in the daily newspaper.

So I decided to press myself on you and Iam

Hoping you will make the marriage with me.

WRITING SKILLS

THE MARRIAGE PROPOSAL

I am the son of my mother an father of

Agricultural family. I have no sister and no

Brother also. I become big in Patna only. Iam

Nice and big, six foot tall and six inches long.

My body is filled with hardness why because

I am working hardly. I am playing also hardly.

Especially I am liking the cricket.

WRITING SKILLS

THE MARRIAGE PROPOSAL

I am a good batter and also I am fast baller.

Whenever I am coming running for the balling,

All batters are running everywhere because

They are afraiding my balls. My balls are bouncing

Too much high. That is very danger for them.

EFFECTIVE WRITING SKILLS

OBJECTIVE.

ORDER.

STYLE.

WORD SELECTION.

TONE.

EFFECTIVE WRITING SKILLS

REMEMBER THE STORY OF THE BLIND BEGGAR

A GLANCE AT BODY LANGUAGE ASPECTS

IMPROVE YOUR GENERAL KNOWLEDGEIMPROVE LANGUAGE.IMPROVE PRONUNCIATION.WORK ON VOICE MODULATION.WORK ON BODY LANGUAGE.DEVELOP HABIT OF READING LISTEN MOREINTERACT WITH QUALITATIVE PEOPLE.IMPROVE YOUR FRIEND CIRCLE.

HOW DO I IMPROVE MY

COMMUNICATION SKILLS

IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND THEN SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE,

SPEAK SENSE. LOOK PRESENTABLE AND CONFIDENT

HOW DO I IMPROVE MY

COMMUNICATION SKILLS

A QUICK RECAP

COMMUNICATION – MEANING & PURPOSE.

COMMUNICATION – PROCESS & IMPORTANCE.

UNDERSTANDING EFFECTIVE COMMUNICATION.

ENHANCING BASIC COMMUNICATION SKILLS

HOW TO IMPROVE COMMUNICATION SKILLS