basics communication skills

SWOT AcademySWOT Academy

Communication SkillsCommunication Skills


Types of Communication

Non Verbal Communication Gestures, Body Language, Facial expression,

Eye Contact Written Communication, Pictures

Oral Communication Speeches, Presentations ,Discussions,

Interpersonal communication


Communication Cycle

Source Message Encode Channel Decode Interpret Feedback

Source : You need to be clear about why you're communicating, and what you want to communicate.

Message : The message is the information that you want to communicate.

Encoding : Transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end.

Contd..


Communication Cycle

Channel : Verbal including face-to-face meetings, telephone and videoconferencing; and written including letters, emails, memos, and reports.

Decoding : Errors can result in if decoder does not have the sufficient knowledge.

Receiver : Audience and their response.

Feedback : Verbal and non verbal reactions to your communicated message.


Barriers to Communication (Or Communication Noise)

Physical / Environmental : Standing near loud speaker, poor lighting or background noise etc.

System / Organizational : Unclear Organizational structure , undefined roles, lack of supervision or training etc.

Attitudinal / Psychological : Anger, Sadness , personality conflict etc.

Individual Linguistic Ability / Semantic Noise: Use of jargons, difficult words or inappropriate words.

Contd..


Barriers to Communication (Or Communication Noise)

Physiological impairment : Ill health, deafness, blindness etc.

Presentation of Information / Cultural : Consider audience. Stereotypical assumptions can cause misunderstanding.

Syntactical / Ambiguity of words : Grammatical mistakes or use of similar sounding words.

SWOT AcademySWOT Academy 7 Cs of Communication Clear When writing or speaking to someone, be clear about

your goal or message. What is your purpose in communicating with this person?

To be clear, try to minimize the number of ideas in each sentence. Make sure that it's easy for your reader to understand your meaning.

Concise When you're concise in your communication, you stick to

the point and keep it brief. Are there any adjectives or "filler words" that you can

delete? You can often eliminate words like "for instance," "you see," "definitely," "kind of," "literally," "basically," or "I mean."

Concrete When your message is concrete, then your audience has

a clear picture of what you're telling them. Contd…


7 Cs of Communication

Correct When your communication is correct, it fits your

audience. Do the technical terms you use fit your audience's level

of education or knowledge?

Coherent When your communication is coherent, it's logical. All

points are connected and relevant to the main topic, and the tone and flow of the text is consistent.

Complete In a complete message, the audience has everything

they need to be informed and, if applicable, take action. Have you included all relevant information – contact

names, dates, times, locations, and so on?

Contd…


7 Cs of CommunicationCourteous Courteous communication is friendly, open, and honest.

There are no hidden insults or passive-aggressive tones. You keep your reader's viewpoint in mind, and you're

empathetic to their needs.


Handshake A well gripped and strong handshake creates a

positive impression.

A weak, limp, dead fish handshake =Disinterested and a cold person

Strong, well gripped handshake =Warm, friendly and enthusiastic person

Well gripped handshake with his palm facing down =A dominant person

Handshake with his second hand holding the wrist/arm =Diplomatic person

SWOT AcademySWOT AcademyStrictly No No…Strictly No No… Feet dragging : Implies lethargy - unlikely to

impress.

Head down : Suggest timidity, again not a positive impression.

Shoulders drooped : Could imply lethargy and

weariness. Weak handshake : Implies meek and ineffectual

personality.

Shifty eyes : Suggests nervousness Arms crossed on

chest : Suggests a defensive stance Fidgeting : Implies nervousness Hands in pockets : Implies you have something

to hide.


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