the art of hospitality - orange catholic foundation · the nordstrom way to customer service...
TRANSCRIPT
The Art of Hospitality Coffee & Donuts and Beyond…..
1
Welcoming and gracious God,
whose love and compassion are boundless,
place in us a desire
to greet each person we meet
with the same love, compassion, and respect
we would show to you.
Help us to see your face
in every person,
and to serve your people
with dignity and care.
Bless us as we seek to love as you loved,
and serve as you served.
We ask this through Jesus Christ, our Lord.
Amen
2
The Art of Hospitality
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Outline of this session
Hospitality at it’s core
Best Business Practices from secular customer
service experts
Attention to Detail & Exceeding Expectations -
why do these principles matter?
Intentionality - the foundation of hospitality
How all of this can be applied at your parish
Welcoming & Community Building examples
4
What is Hospitality?
The friendly reception
and treatment of
guests or strangers.
At its root, true
hospitality is a spiritual
discipline that reminds
us of how we
ourselves have been
received by Christ.
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Hospitality - At It’s Core
Critical
Precondition to
Stewardship
Continuous
Responsibility of
everyone
6
7
Be Our Guest
Hospitality is the
cornerstone for Disney
Not duplicate but
incorporate
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Be Our Guest
“Welcome Home”
Mantra
What can WE do for YOU?
Honored guest
Adopt same demeanor
“What you have done to the
least….”
9
Attention to Detail
Sweat the small stuff
Take pride
Go Away Green &
No See-um Gray
In our parishes
10
Exceed Expectations
Traditions
Balloons
In our parishes
“Magic Moments”
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“Kingdom” Culture
Intentionality
Become obsessed
1st time visitors
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The Meat & Potatoes
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Parish Welcoming
Activities
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Parking Attendants
Ministry
Tour of Parish Offices
Community Needs
Support
Blessing of homes / cars
Get Creative!!!
Greeters/Hospitality
Ministers at each mass
New Member’s
Reception
Welcome table
outside of Mass
“Welcome Wagon”
Combination
Community Building Activities Coffee/Donuts after Mass
Parish Picnic
Potluck dinners
Parish Festival
Scouts
Parish sponsored
sports programs
Combination
15
Thanksgiving Feast
Ministries for specific
ages/interests
Fellowship meals
Retreats
Cafe ___________
Parish game / movie
nights
ASK!!!
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Be Our Guest
Pay attention to detail
Exceed expectations
“Magic Moments”
Intentionality
The Art of Hospitality?
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Be a welcoming parish that takes
the art of hospitality seriously!
Resources rebuilt - The Story of a Catholic Parish by Michael
White & Tom Corcoran
Be Our Guest - Perfecting the art of customer
service by the Disney Institute
The Nordstrom Way to Customer Service
Excellence: The Handbook For Becoming the
"Nordstrom" of Your Industry by Robert Spector &
Patrick D. McCarthy
The Church Mouse: Leadership Lessons from the
Magic Kingdom by Christopher W. Perry 18
Resources Best Practices in Parish Stewardship by Dr. Charles
Zech
Beyond the First Visit: The Complete Guide to
Connecting Guests to Your Church by Gary L.
McIntosh
Stewardship: A Parish Handbook by C. Justin
Clements
Called to be Stewards: Bringing New Life to Catholic
Parishes by Patrick McNamara
Excellent Catholic Parishes: The Guide to Best
Places and Practices by Paul Wilkes 19
Contact Information
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Stacey Settelmayer
Director of Parish Stewardship & Liturgy
Corpus Christi Catholic Church
Aliso Viejo, Ca.
Direct parish line: 949.297.8517