the 60 month tune-up - mitweb.mit.edu/ncfmtc/pubs/combs_hanes_60monthtuneup.pdfthe 60 month tune-up...
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The 60 Month Tune-up
Presented by:
Monty Combs – Director of Systems & ServicesFacilities Management
Brown University
Steve Hanes – Sr. Business Solutions ConsultantFAMIS Software, Inc.
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Intended Audience
Anyone interested in, or planning to implement, an FM solution in your organizationWant to learn about:
Brown UniversityFAMIS Software Inc.
Project Management lessons learned
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Agenda
Overview Brown UniversityFAMIS Software Inc.
FAMIS project at Brown UniversityTune-up Process
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Brown University
Situated in Providence, RI1 hour south of Boston
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Brown University overview
Founded 1764 as College of Rhode IslandName changed in 1804 in honor of a gift from Nicholas Brown7,800 Undergraduate, Graduate, and Medical students330 employees in FM
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Brown University Campus146 Acres (Main Campus)Over 240 BuildingsOver 6,400,000 square feet
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Brown University Buildings
University Hall - 1770
Ladd Observatory - 1891Life Sciences - 2006
Manning Hall - 1834
Sciences Library - 1971
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Background
FAMIS Software, Inc.25-year history of stable, consistent growth and successPrivately ownedProducts exclusive to FacilitiesRecognized leader in Higher EducationProven methodology for successful & affordable implementations
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A Few of Our World-Class Clients!Brown UniversityCalifornia State Universities (8)Iowa State UniversityKansas State University Lafayette CollegeMichigan State UniversityMontana State BillingsNorth Dakota University System (11)PIMA Community CollegesPuget Sound UniversityRensselar Polytechnic InstituteStanford UniversitySyracuse UniversityUniversity of ArkansasUniversity of Central OklahomaUniversity of Illinois – ChicagoUniversity of MinnesotaUniversity of Southern CaliforniaUniversity of Texas – AustinUniversity of VermontWestern Michigan UniversityYale University
Partial Customer List
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“It (FAMIS) has been dominant in the university and public sector market”
Gartner Group
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Project History
6/2002 – FAMIS purchased6/2003 - Space Module deployed4/2004 - Maintenance Module deployed6/2005 - Upgraded from 7i to 8iImplemented using internal resources and contracted IT staff
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Evolving FM department
8/2005 - Vice President of FM departs2/2006 – new Vice President of FM6/2006 – began evaluation by The Friday Group3/2007 – FM reorganization and Directive to “Re-Tool” FAMIS
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Pain Points Identified
Slow pace of progressSystem performance - poorSystems not integratedData trapped in “boxes”Inconsistent or unreliable dataPerception of “time wasted” by trades entering data
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Lessons Learned
Project Management/LeadershipUtilize professional servicesFocus on coordination efforts and implement Systems interfacesInvolve Stakeholders in processManage expectationsMaintain top level management support
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Sooooo…………….
We know we need to make some changes
Where do we start?
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The First Question
Are we using the right tool for the job?
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Fact Finding
Is FAMIS right for Brown?FAMIS in-house or hosted?Identify costs and resources required
Hardware / SoftwareStaffingConsulting
Engage FAMIS Professional Services
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The Tune-up Process
EvaluationUnderstand business requirementsRecommendationsAddress Pain Points
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The Tune-up Process
IdentifyConfiguration issuesData integrity issues
Utilize industry “Best Practices”Logical order of work to be done
What are highest priorities?
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Understand the Project
Determine scope of projectDefine Project GoalsIdentify Systems interfacesReorganize the FAMIS TeamPrioritization of modules
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Project requirements
Reliable and consistent dataData access & integrationSharing of InformationAutomate processesBetter customer service
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Actions Taken
Infrastructure UpgradesUpgrade desktop PCsReplace Servers
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Actions Taken
Sell “Project” againInvolve central IT groupFill key vacanciesFAMIS Professional ServicesDevelopment of Project PlanEvaluation of existing processes
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To be continued……
Questions?Feedback?
Thank you