THANK YOU For all the work you are doing.

AGENDA

Building a Better U Together Cultural Journey Update

New Day

Common Purpose

DIRECCT Values 

Discussion

The University of Miami Culture Shaping Journey

ListenFaculty and staff participate in surveys and focus groups. More thank 2,500 faculty and staff share their feedback about their UM experience.

UM Leaders embark on culture shaping journey to systematically shape the culture. The culture leadership team is established to lead the effort.

UnderstandSurvey results reflect key areas of focus: leadership effectiveness, service excellence, and effective communications.

DefineThe University’s common purpose and values are defined to serve as a guidebook for our daily interactions, conversations and actions.

WorkWork teams launched to address: leadership effectiveness, recruitment and retention, training, care, and service.

Leadership Forum 2Key groups

attend Coaching for Recognition and Service.

Culture Coaches program launched.

Trainings continue University-wide.

Work Team recommendations prioritized for action by the CLT.

Trainings continue University-wide.

Moving Forward

August September October November December January February

Culture Shaping Journey Snapshot

ShareTown Halls held with leaders to discuss common purpose, values and behaviors. In April, the first-ever leadership forum is held with more than 1,000 leaders from across the University. Work teams meet and make recommendations to the CLT.

President Julio Frenk begins.

Key groups attend New Day for Leaders.

Trainings continue University-wide.

New Day for faculty and staff begins.

New Day For Leaders

T h i s s e s s i o n i n t r o d u c e s L e a d e r s t o c o n c e p t s a n d i n f o r m a t i on t h a t d r i v e S e r v i c e E x c e l l e n c e, L e a d e r s h ip T r a i t s a n d B e h a v i o r s , a n d O r g a n i z a t io n a l C h a n g e .   Pa r t i c i p a n ts w i l l l e a r n a b o u t t h e U ’ s j o u r n e y o f C u l t u r e T r a n s f o r ma t i o n , a n d t h e i m p o r t a n ce o f a p o s i t i v e w o r k p l a c e c u l t u r e .

New Day Leadership Coaching for Service and Recognition

T h i s h i g h l y i n t e r a c t iv e s e s s i o n i s f o c u s e d o n h e l p i n g L e a d e r s i n c r e a s e t h e i r s k i l l a n d a w a r e n e ss   a r o u n d c o m m u n ic a t i o n a n d c o a c h i n g t h e t e a m s t h e y l e a d .

COURSE CONTENT• The U’s Roadmap to

Success• Leadership Traits and

Behaviors, and how these can help Leaders be more effective in leading their teams

• Service Standards and Behaviors and how to use them to provide a consistent level of service

• Values and Behaviors of the U, and how these should drive our interactions

• Our Common Purpose and the difference between the tasks we are hired to do versus the purpose we all share at the U

COURSE CONTENT• Communication – its

importance in the workplace and barriers to effective communication

• The importance of effective Coaching and Feedback for the people you lead

• Service Scenario Role-Play in building your skill at providing effective coaching and feedback

• Care and its importance to driving desired performance from your team

• How to lead culture transformation in your area

• How to lead effective one to one and team meetings

Leadership Excellence

Faculty and Staff

Excellence

Service Excellence

We transform lives through teaching

research and service.

Values and Behaviors

DISCUSSION• What changes have you seen in your organizations since

the start of Building a Better U Together?• What have you done differently since the start of this

initiative?• What changes would you like to see?• What would you like to see stay the same?• Have you made any personal changes based on the

values? What are they?• Do you have any questions about the New Day trainings?