TEXTCONNECT

CONNECTING WITH PATIENTS

MEASURABLE REAL-TIME

RESULTS

THINKING DIFFERENTLY

Reduce Risk Efficient Patient Aftercare

Reduce Unnecessary ReturnsEffective Patient Engagement

INCREASE PATIENT

SATISFACTION

The TextConnect Communication System can provide follow up services automatically at a more effective and efficient way reaching more patients while enhancing the line of communication for providers to remain connected to their patients thereby maintaining quality medical care.

TEXTC0NNECT

Patient Experience

Service Recovery

Patient Satisfaction

Risk Management

TextConnect focuses on the above areas and offers an available survey option which can be used to target key areas for improvement with real-time analytics.

• Lawsuits – Targeting High Risk diagnosis• 72 hour returns• Patient Engagement/Perception• EMR Optional Integration

RISK MANAGEMENT

• Innovative and Captures patient loyalty• Overwhelming response from patients; well-liked program• Engages patients into their medical care• Engages providers in follow up concerns

PATIENT SATISFACTION/EXPERIENCE

• Contact and Conflict resolution with patients• Records 100% patients; allows for those interested

to respond• Time and Manpower Effective• Real-time feedback; provider/zone specific

SERVICE RECOVERY

Recognitions & Affiliations

FINALIST – 2013 Practice

of the Year Award

Preferred Vendor since

2012

Engaging Communities to Transform Primary Care

*The Automated Time intervals and verbiage are discretionary per facility and are available in quarter hour increments .

1 H

R PO

ST D

ISCH

ARG

E Thank you for choosing Textra ER or Hospital. If you are worsening or having problems, reply to this text or call 602.999.9999. We will gladly respond.

16 H

R PO

ST D

ISCH

ARG

E Textra ER or Hospital hopes you are doing well. To reach the ER with questions about your care, reply to this text or call 602.999.9999. We will gladly respond 3

DAY

S PO

ST D

ISCH

ARG Textra ER or

Hospital strives to give the best follow up care possible. Text back your opinion of your experience with either EXCELLENT OR LESS THAN EXCELLENT

PATIENT TEXTING – THE AUTOMATED PROCESS

More than 36,000 surveys rating care have been sent to patients in the last 12 months with over 11,800 responses received

32.7% Survey Response

42.6% Patient Interactions

78.8% Patient Participation

*The above TextConnect Impact Study included 7,085 patient records for a period of 90 days in mid-2013

32.4% of patients avoided

returning to the ED

11.6% of the patients text

messages required a

patient chart review

18.7% of the clinical text messages

were deemed Service

Recovery4.8% of the

patients were asked to

return due to some

complication

6.1% Greater than 60 minutes

87.1% Less Than 30 Minutes

6.8 % 30-60

minutes

INCREDIBLE PROVIDER RESPONSE TIMES

. Patient: The staff was very friendly and extremely quick. They listened and understood our concerns even though our child was quite happy and acting normal at the time of our arrival. Love the texting. What a great way to do a f/u! We did not have any concerns, but how wonderful if we did! The (Hospital) ER facility is amazing. We hope

not to see it again

Patient: Its been so nice having u guys 2 answer my questions. Was a little nausius & dizzy aftr my shower but still plan 2 follow up w/Dr. Thnx so much 4 caring!

Patient: Never had a hospital text me to say thanks how u doing. I appreciate the concern.Provider: You are welcome. We are here to help.Patient: And you respond? The best service in the valley!

Patient: More MEDICAL FACILITIES could use this service also. THANKS (hospital) for making me feel I wasn’t just a patient…..I have told everyone of my experience!

Risk Management

Patient Satisfaction

Measurable Survey Results

Efficient & Effective Aftercare

Service Recovery

CONCLUSION

For more information please contact:Jonathan Janas

FounderOffice: 480.628.3727Direct: 602.999.5100

jon@textramobile.com

To receive this presentation via text:Text “HEALTHCARE” to 31681