Testing Center ofExcellence (TCoE) Rollout

Driving QualityInspiring Transformation

US based Financial Institution

The Client

A leading US based credit card processing organization rolls out a Testing Center of Excellence (TCoE) and generates savings of $4.9 M annually.

The Business Challenge The client was looking for testing assessments and recommendations for 20 applications running across its organizational systems - mainframe, tandem, web and other legacy systems. The client did not deploy standardized testing tools and testing environment, and was unable to leverage an ideal onshore-offshore testing model. The absence of a standardized testing process was creating operational inefficiencies that in turn increased the time and cost of projects. The objective was to find opportunities for improvements in the areas of test processes, test tools usage, testing environment, and effective offshore utilization for testing.

A leading credit card processing organization based out of the US with offshore operational presence for application development and maintenance.

Confidential and Proprietary

Case Study

Accelerators and Best Practices

• Increased test efficiency using Transformation accelerators

• Standardized tools and frameworks

• Reusable test artefacts• Process Standardization• Standard Governance Structure• Test Strategy and Test case

optimization• Enterprise Quality Dashboards

Managed Services

• Tighter alignment with businessrequirements

• Outcome based services model• KPI and SLA structure and

monitoring• Tactical and strategic

governance model• Knowledge management

Test Factory

• Performance testing• Performance engineering• Functional testing• Automation testing• Specialty testing• Test management• Metrics and Reporting• Test case optimizations• Defect Analysis and

Reduction

Testing Centre of Excellence (TCoE)

• Centralized management provides greater visibility and accountability to increase quality• Standardization of processes and workflows enhances test efficiency• Robust Governance model helps benchmarking and drive continuous improvement• Shared services model reduces TCO• Best practices and industrialized frameworks helps optimize resource utilization

Business BenefitsBy establishing a centralized testing unit CoE and adopting best practices, our solution helped the client increase efficiency of its testing processes leading to accelerated project delivery. The client also reduced cost by making optimum use of the offshore-onshore model and realized the following additional business benefits:

Driving QualityInspiring Transformation

Generated annual savings of approximately $4.9 M

Increased offshoring to over 70% resulted in reduced costs and greater productivity

Streamlined processes and increased transparency enabled meeting audit and regulatory requirements

Enhanced test maturity level as a result of establishing standardized testing practices

Reduced defects and rework costs

Solution Setting up a Test Centre of Excellence (TCoE) to establish common governance and standardization of process and workflow

Development of robust regression testing processes and suites

Standardization of testing tools and test environment

Greater utilization of offshore team

Business ChallengeOver 20 applications running across organizational systems requiring test assessment

Lack of standardized testing tools & testing environment leading to operational inefficiencies

Increased time and cost of projects

Solution An in-depth analysis of the business processes, applications deployed, and role played by different teams was conducted to understand and map the client’s existing testing practices. The analysis involved meetings, discussions, and interviews with all the teams. Assessment questionnaires were developed to collect data to help understand process flows and study existing test artifacts.

A two-level approach was adopted for the roll-out recommendation:

Level 1: Roll-out recommendation to individual groups addressing Phase1 areas of improvement with discussions on the next phase of activities

Post the analysis of existing systems and processes, the following steps were recommended to standardize testing practices:

The phase-wise implementation roadmap was spread over a two year time frame.

Setting up of a centralized unit for testing best practices that governed the entire organization

Development of robust regression testing processes and suites for thorough testing

Standardization of testing tools across the testing lifecycle for identifying optimum tools and reducing redundant ones

Development of standard testing environments based on testing needs

Greater utilization of offshore team for increased test process maturity and productivity

Level 2: Roll-out recommendation for the overall organization testing approach considering the follow-up improvement areas for each group, and organization wide changes for setting up a Testing CoE supported by a business case and benefits, as well as a high level implementation plan

Benefits Annual savings of approximately $4.9 M

Greater productivity due to streamlined test process, metric management and transformation accelerators

Auditory and regulatory compliance

Enhanced test maturity level

Driving QualityInspiring Transformation

TechArcis Solutions, Inc.Quality Assurance l Testing Transformation l Outsourcing

101 Colony Park Drive, Suite 300, Cumming, GA 30040, USAwww.techarcis.com l contactus@techarcis.com l Tel: 770-415-4815 l Fax: 770-415-4816