“It was imperative for the success of

this initiative to find a partner that

truly understood human behaviours

combined with real world experience

of improving business collaboration,

the foresight, vision and practical can

do ways of working provided by Sei

Mani have helped turn this initiative

from potential into reality” - Matt

Dearsley, Head of UK Infrastructure

Delivery and Service

Successful retirement of five different

conferencing systems in less than six

months and a dramatic shift in the

collaboration behaviours of a third of

all users in the same period of time.

CASE STUDY

About Challange Solution Results Value ReferenceService

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Tesco PLC is a British multinational

grocery and general merchandise

retailer with Virgin Media provides

fixed and mobile telephone,

television and broadband internet

services to businesses and

consumers in the UK. It also owns

and operates the only UK national

fibre-optic cable network serving over

5 million customers.

Knowledge workers use a

combination of five different tools to

conduct virtual meetings and

conferences with colleagues around

the world. The business imperative

was to rationalise and standardise on

a single tool and make multi-million

pound savings on telephony costs by

shifting users’ behaviour from a

primarily audio only experience to

embracing the richer, more

productive, immersive video and

VOIP experience offered by Cisco

WebEx.

Sei Mani architected and managed a

rationalisation and migration plan

touching almost every area of the

business required to support a step

change in the way people work,

covering group wide

communications, branding, end user

software deployment, training and

operational roll out to over 7,000

users in 12 countries.

› The overall rate of adoption is

100% because all live users were

transferred to WebEx

› An uplift in the use of WebEx in

rich immersive mode of 30%

› Successful retirement of four

legacy audio centric conferencing

tools

› Over 400 training sessions

delivered on site and in house

› 50% of users trained provided

feedback on their WebEx training

with an average score of 9.4 out of

10

› Discovery

› Service delivery

› Genius bar

› Communications

› Scheduled training

› Self-service learning

› Adoption planning

› Adoption performance

s e i - m a n i . c o m