1 of 33

Tender for Implementation of Corporate email

Reserve Bank of IndiaDepartment of Information Technology

Central OfficeMumbai-400 001

Supply, Installation, Operationalisation of Computer Systems and implementationof Corporate e-mail and Workflow Backbone, Firewall/NAT/Proxy server, DomainController, Domain Name Server, Certification Server, Internet Information Server

(IIS), etc for Reserve Bank of India.

Sealed QUOTATIONS are invited for Supply, Installation, Operationalisation ofComputer Systems and implementation of Corporate e-mail and Workflow Backbone,Firewall/NAT/Proxy server, Domain Controller, Domain Name Server, CertificationServer, Internet Information Server (IIS), etc in all the Regional Offices/locations ofReserve Bank of India.

2. Corporate e-mail and Workflow Backbone for Reserve Bank of India.

2.1 Reserve Bank of India plans to implement Corporate e-mail and WorkflowBackbone in all its Regional Offices/locations, connected through a wide areabackbone network called Indian Financial Network (INFINET) based onVSATs, leased lines, ISDN, etc in a phased manner. In the first phase ofimplementation, setting up of Corporate e-mail and Workflow Backbone atReserve Bank of India’s Central Office Building, Mumbai is already at theadvanced stage of completion. In the second phase of implementation, about22 Regional Offices/locations of Reserve Bank of India in the countryconnected to the VSAT hub site at the Institute for Development and Researchin Banking Technology (IDRBT), Hyderabad through TDM/TDMA andHybrid VSATs of upto 64 Kbps bandwidth will be covered. Reserve Bank ofIndia is also having X.25 Network – BANKNET, based on the Leased Linesand Department of Non-Banking Supervision, Reserve Bank of India, WorldTrade Centre, Mumbai has implemented WAN using ISDN lines. All the 22Offices of Reserve Bank of India are also being connected using leased lines.IP is the protocol used on this network. Reserve Bank of India is in the processof setting up of Local Area Networks (LANs) in all its RegionalOffices/locations. Sixteen centres of Reserve Bank of India to be coveredpresently with the implementation of the e-mail and Workflow Backbone aregiven in Annexure I. Six other locations specified in Annexure I where LotusNotes based Workflow is implemented/being implemented will be connectedto the proposed Corporate e-mail and Workflow Backbone using necessaryconnectors.

2.2 Each of the sixteen locations of Reserve Bank of India (Annexure II and III)will have an individual e-mail server, Firewall/NAT/Proxy Server, DomainController server, Internet Information Server, etc. Central server (e-mail)setup at IDRBT, Hyderabad forming hub and spokes architecture will act as aGateway for routing e-mail. Internet e-mail will also be routed through this

2 of 33

Gateway. Intra-location or inter-building e-mail will be dynamically routedthrough wide area backbone network based on VSAT, ISDN and X.25network. In respect of other locations/offices of the Bank (Annexure IV),where Lotus Notes based e-mail and Workflow solutions are alreadyimplemented or being implemented, shall have a Firewall/NAT/Proxy serverand connected to Reserve Bank of India’s Corporate e-mail and WorkflowBackbone by using necessary connectors.

2.3 The log of Intra-location/building e-mail will be maintained at the respectivee-mail servers and the log of all the Inter-locations/buildings, Intra-bank andInternet e-mail, which will be routed through the Central e-mail server at hubsite, IDRBT, Hyderabad will be maintained there at.

2.4 Microsoft Exchange Server 5.5 on Microsoft Windows 2000 platform hasbeen identified for implementing Corporate e-mail and Workflow Backbone ateach of the Regional Offices/locations of the Bank specified in Annexure IIand III. Microsoft Proxy Server on Microsoft Windows 2000 has beenidentified as Firewall/NAT/Proxy server for all the locations of the bankspecified in Annexure I. On the Client side, Microsoft Out Look will be usedeither on Microsoft Windows 95/98/NT 4.0 Workstation or Windows 2000(Prof.) workstation. Where Lotus Notes based e-mail and Workflow is beingused at present, the same shall be continued to be used by using necessaryconnectors for connecting to Microsoft Exchange Servers.

3. Scope of Work

2.1 The Local Area Network (LAN) at all the Regional Offices/locations of theBank specified in the Annexure I is already in place or being setup andTDM/TDMA based VSATs have already been installed. A private Class B IPaddress (172.16.x.x) with Fixed Length Subnet Mask is used on the LAN withprivate Class A IP address (10.x.x.x) with Variable Length Subnet Mask(VLSM) is used on the VSAT. The Institute for Development and Research inBanking Technology (IDRBT), Hyderabad has already installed necessaryhardware and software at VSAT hub site, Hyderabad for routing Intra-Bank,Inter-bank and Internet e-mail. The Corporate e-mail and Workflow Backbonefor Reserve Bank of India will be implemented on INFINET and Leased lines.Reserve Bank of India is also in the process of acquiring Routers for routingWAN traffic on VSATs as well as leased lines and ISDN lines. The scope ofwork is to supply, install and operationalise the Computer Systems, systemssoftware, Microsoft server products, etc., by the vendor for implementation ofe-mail and Workflow Backbone, Firewall/NAT/Proxy Server, DomainController, Domain Name Server, Certification Server, Key ManagementServer, Systems Management Server, SQL Server, Site Server, SNA Serverand Internet Information Server, at the sixteen Regional Offices/locationsspecified in Annexure II and III and Firewall/NAT/Proxy Server at the sixoffices/locations of the Bank specified in Annexure IV.

2.2 The e-mail and Workflow Backbone setup at each Regional Office/location asthe case may be, will be as under:

3 of 33

i. Domain Controller: The hardware for Domain Controller server will bePentium III based 600 MHz premium brand multi-user system as per theconfiguration specified in Annexure VII. Microsoft Windows 2000 will be theoperating system using Microsoft Windows 2000 Std. edition. The vendor willsupply the hardware and software for the Bank’s sixteen RegionalOffices/locations specified in Annexure II and III, install, configure andoperationalise the Domain Controller as per Reserve Bank of India’srequirement. User login accounts, Global address folder, replication of Globaladdress folders at all locations, etc., have to be done by the Vendor with hostname resolution (DNS) in consultation with Reserve Bank of India. TheSecondary Domain Controller will be installed on e-mail and Workflowserver.

ii. Firewall/NAT/Proxy server: The hardware for Firewall/NAT/Proxy serverwill be Pentium III based 600 MHz premium brand multi-user system as perthe configuration details given at Annexure VII. Microsoft Proxy Serversoftware on Microsoft Windows 2000 platform will be used forFirewall/NAT/Proxy Server using Microsoft BackOffice Suite 4.5. The vendorwill supply the hardware and software at all the Regional Offices/locationsgiven in Annexure I, install, configure, test and operationaliseFirewall/NAT/Proxy server as per the requirements of Reserve Bank of India.Local Area network (LAN) will have to be integrated with INFINET, leasedlines, ISDN lines and X.25 Network (IP over X.25) through Proxy Serverusing NAT. It should be possible to route network traffic dynamically both onthe INFINET, leased lines, ISDN lines and X.25 network.

iii. e-mail and Workflow server: The hardware required for setting up of e-mailand Workflow server will be Pentium III Xeon based premium brand multi-user system as per the configuration details given in Annexure V and VI. ForOffices specified in Annexure II, the server configuration shall be 2 x PentiumIII (dual processor) 550 MHz Xeon server expandable to 4 processors and forOffices/locations listed in Annexure III will be 1 x Pentium III (singleProcessor) 550 MHz Xeon server expandable to 2 processors. MicrosoftExchange server 5.5 on Windows 2000 will be the e-mail and Workflowserver software using Microsoft BackOffice Suite 4.5. The vendor will supplythe hardware and software, install, configure and operationalise MicrosoftExchange server at each of the sixteen Regional Office/location of the Bankand customise as per the requirement of Reserve Bank of India. The MicrosoftExchange server 5.5 installation and setup should include creation ofindividual user e-mail boxes with the following features in consultation withReserve bank of India:

a. Public folders.b. Forms Managementc. Security- Encryption and Digital Certificate support.d. Web connectivity.e. POP3 connectivity.f. IMAP4 Connectivity.g. LDAP Connectivity.

4 of 33

h. Audit Trail: Log of Intra-office/location e-mail will be maintained at therespective e-mail servers.

iv. The vendor will supply, install, configure, and operationalise SystemManagement Server for software distribution and remote help desk activitiesas well as hardware and software inventory on the Domain Controller serveras per Reserve Bank of India’s requirement.

v. Client machines shall be configured by the vendor for TCP/IP protocol andload Microsoft outlook and configure as required. Network login to the e-mailserver from the client will have to be established, tested and operationalisedfor e-mail messaging as required. Similarly SMS client software is installedand configured on each client machine as per Reserve Bank of India’srequirement. The number of clients/individual users at each of the sixteenRegional Office/locations is also furnished in Annexures II and III.

vi. The vendor shall configure at each Regional Office/location, the entire setupof Domain Control Server, Firewall/Proxy Server and Exchange Server or asthe case may be so that external connectivity is established with Central e-mailMicrosoft Exchange server at IDRBT, Hyderabad, e-mail and WorkflowBackbone setup at Reserve Bank of India’s Central Office Building, Mumbaiand as also with e-mail and Workflow Backbone setup at each of the RegionalOffices/locations now proposed to be setup. End-to-end connectivity betweenany client and any other client (local/remote) will have to be established,tested and operationalised by the vendor.

vii. The vendor should ensure inter-operability with UNIX mail, CC Mail, LotusNotes Mail, etc.

viii. The supply, installation, configuration and operationalisation ofFirewall/NAT/Proxy server at each of the six locations of the Bank specifiedin Annexure IV, shall also include configuration of exiting Lotus Notes Mailmessaging and workflow with the Microsoft Exchange e-mail servers acrossthe Bank both on INFINET and X.25 network.

4.0 Hardware Configuration and software:

1. Domain Controller and Systems Management Server: Hardware requiredfor setting up of Domain Controller server at the sixteen RegionalOffices/locations of the Bank specified in Annexure II and III shall be PentiumIII 600 MHz based premium brand multi-user system expandable to 2processors. The detailed configuration is given in Annexure VII. MicrosoftWindows 2000 will be the operating system, using Microsoft Windows 2000Std. Edition. The details of software products required at each location aregiven at Annexure VIII.

2. e-mail and Workflow server: Hardware configuration for setting up of e-mailand Workflow server at six Regional Offices/locations listed in Annexure IIshall be 2 x Pentium III 550 MHz Xeon based premium brand multi-usersystem expandable to 4 processors. Hardware configuration for Regional

5 of 33

Offices/locations listed in Annexure III shall be 1 x Pentium III 550 MHzXeon based premium brand multi-user system expandable to 2 processors. Thedetailed configuration for both the systems is given in Annexure V and VIrespectively. Microsoft Exchange Server 5.5 on Windows 2000 platform shallbe the e-mail messaging and Workflow Backbone software (using MicrosoftBackOffice Suite 4.5). The details of software products required are given inAnnexure VIII.

3. Firewall/NAT/Proxy Server: Hardware specifications for all the locations issame as Domain Controller server given in Annexure VII. Microsoft ProxyServer on Windows 2000 platform shall be Firewall/NAT/Proxy serversoftware (using Microsoft Back Office Suite 4.5). The details of softwareproducts required is given at Annexure VIII.

4.1 The computer systems, hardware and software offered by the vendor should befully Y2K compliant.

4.2 The vendor should quote only the latest versions of the Operating system andother software packages listed in Annexure VIII. Other system softwarebundled with the hardware should be the latest and complete and the vendorshould specifically confirm this.

4.3 Any other additional hardware and software products that are required forimplementing the entire e-mail and Workflow backbone at each centre shouldbe specified and quoted by the vendor.

5.0 General Instructions:

5.1 The capabilities, operating characteristics and other technical details of thehardware and software offered should be furnished together with productbrochures, literature, etc. The make and model of each component shall beindicated.

5.2 The technical literature on architecture, scalability and high availability of thehardware quoted, giving details of the processors, memory, cache(internal/external), controllers, Network interface cards, power supply, serialand parallel ports, expandability of the systems offered, etc. should be given.The redundancy, high availability, hotswapable parts, etc. of the systemsoffered should be explained. Scalability and other features of the hardwareoffered should be explained/furnished in Annexure IX.

5.3 The technical literature explaining the special features of BackOffice Suite4.5, Windows 2000 operating system, Microsoft Server products (softwareproducts bundled in BackOffice Suite and Windows 2000 Std. Edition), etc.should be furnished along with the quotation.

5.4 Infrastructural requirements including power requirements, air conditioning,dust and humidity control, etc., necessary for successful and efficientoperation of the installation should be specified. Also dimensions and weight

6 of 33

of each piece of equipment offered shall be specified with necessary powerand wiring requirements.

5.5 The vendor will have to co-ordinate with the Network Support Engineers ateach site as also with IDRBT, Hyderabad and resolve any problem, which maybe encountered in the course of installation of network connections andsmooth operationalisation of e-mail and Workflow Backbone at each RegionalOffice/location as per Reserve Bank of India requirement.

5.6 The systems will be delivered and installed at each Regional Office/locationwithout disturbing any existing processing and other activities.

5.7 Names and addresses of reference sites where similar systems and productswere offered, installed and operationalised by the vendor in the recent pastshall be furnished for the reference of Reserve Bank of India.

5.8 If deemed necessary, the vendor is required to give presentation on thesystems offered.

5.9 The quotations shall be submitted strictly in conformity with the specificationsgiven in Annexures V, VI and VII. Any deviations from the specifications andor the terms and conditions of the tender document should invariably befurnished by the vendor as per the format furnished in Annexure X, specifyingthe reasons and justifying such deviation.

5.10 The audited TPC-C and TPC-D benchmark results of the systems offered bythe vendor shall also be furnished separately along with the quotation.

5.11 The Company profile shall be furnished in the format indicated in theAnnexure XI.

5.12 Price/cost of hardware and software offered and prices of anyadditional/optional hardware and software items required for setting up of e-mail and Workflow Backbone in Reserve Bank of India shall be furnished inAnnexure XII. M/s Microsoft Corporation has extended special MOLP pricesfor Reserve Bank of India for implementing this project and the vendors’ offerfor Microsoft server products including BackOffice Client Access Licensesshould be priced accordingly.

5.13 The tenders not supplied in the prescribed formats and incomplete in detailare likely to be rejected.

5.14 The quotations received after due date and time are liable to be rejected.

5.15 The Reserve Bank of India is not responsible for non-receipt of quotationwithin the specified date and time due to any reason including postal holidays.

5.16 The Reserve Bank of India reserves the right to accept or reject any quotationwithout assigning any reason thereof and Reserve Bank of India’s decision inthis regard is final.

7 of 33

5.17 Reserve Bank of India reserves the right to alter or increase or decrease thehardware and software requirements as the case may be to meet Reserve Bankof India’s requirements.

5.18 The company profile, past experience of the company in the area of e-mail andWorkflow setup, cost of hardware and software offered, technical features ofthe hardware/software offered, delivery schedule, past experience of theReserve Bank of India with the company, etc. shall be the criteria.

5.19 Local presence and nature of support (direct/indirect) available at each siteshall also be considered while evaluating the tenders submitted by the vendors.

5.20 The successful bidder will be required to sign an agreement on requiredstamped paper containing the Reserve Bank of India’s terms and conditions ofpurchase.

5.21 Vendors should submit Technical Bids and Commercial Bids separately insealed covers and Reserve Bank of India reserves the right not to process theCommercial Bids of the vendors whose Technical Bids found to be unsuitableand not fulfill eligibility criteria specified in the Tender Notification/TenderDocument.

5.22 Separate Technical and Commercial Bids in duplicate duly sealed andsuperscribed `Quotations for Supply, Installation, Operationalisation ofComputer Systems and implementation of e-mail and Workflow Backbone,Firewall/NAT/Proxy server, Domain Controller, Domain Name Server,Certification Server, Internet Information Server (IIS), System ManagementServer, etc for Reserve Bank of India –Technical Bids’ and `Quotations forSupply, Installation, Operationalisation of Computer Systems andimplementation of e-mail and Workflow backbone, Firewall/NAT/Proxyserver, Domain Controller, Domain Name Server, Certification Server,Internet Information Server (IIS), System Management Server, etc for ReserveBank of India – Commercial Bids’ addressed to Shri S. R. Mittal, ChiefGeneral Manager-in-Charge, Department of Information Technology, CentralOffice, 14th Floor, Reserve Bank of India, Central Office Building, ShahidBhagat Singh Road, Mumbai – 400 001 should reach us before 3.00 pm on30th June 2000. Quotations submitted after due date and time and incompletein any respect are liable to be rejected. Technical bids shall be opened at 4.00pm on the same day.

6.0 Validity of Quote:

6.1 All the prices, technical specifications and other terms and conditions of theoffer proposed by the vendor should be valid for a minimum period 6months.

7.0 Prices:

8 of 33

7.1 The prices quoted by the tenderer shall be in Indian Rupees, firm and notsubject to any price escalation, if the order is placed within the validity period.

7.2 The price quoted should be inclusive of all Central/State Government levies,taxes, sales tax, excise duty, custom duty, etc. excluding Octroi/Entry Tax,which, if any, will be paid as per actuals on production of relevant originaldocuments.

7.3 Further, subsequent to orders being placed/agreement executed, the vendorshall pass on to Reserve Bank of India all fiscal benefits arising out ofreductions in Government levies viz. sales tax, excise duty, custom duty, etc.

7.4 The Reserve Bank of India reserves the right to re-negotiate the prices in theevent of change in the international market prices of both the hardware andsoftware.

8.0 Time Schedule:

8.1 The Bank would like to have the following time schedule for completion ofthe activities from the date of placement of orders.

i. Delivery: 4 weeks.ii. Installation and operationalisation: 2 weeks

The vendor should specify minimum and maximum possible period ofdelivery.

8.2 The systems and software will be delivered and installed at each RegionalOffice/location of the Bank specified in Annexures II, III and IV.

8.3 The delivery of the computer systems will be deemed complete when thefollowing are received in good working condition at each RegionalOffice/location of the Bank.

♦ Computer systems, accessories and associated documentation.♦ System software and associated documentation.♦ Microsoft server products and associated documentation.

8.4 The installation will deemed to be complete, when all the hardware, systemssoftware, Microsoft server products, etc as per the technical specificationsalong with the accessories, necessary to make the hardware functional areinstalled and all the features as per the technical specifications aredemonstrated and implemented as required on the systems to the satisfactionof Reserve Bank of India. The vendor has to resolve any hardware, operatingsystem, Microsoft server products, system software problems duringsuccessful installation of LAN and WAN of the e-mail and WorkflowBackbone. In addition, supply of all associated documentation relating to thehardware, system software, Microsoft server products should have beencompleted.

9 of 33

8.5 All the software (operating system, system software, Microsoft serverproducts and other accessories/software) supplied by the vendor shall be legaland the vendor shall give indemnity to that effect in the format specified inAnnexure XIII.

9.0 Warranty:

9.1 The warranty should be for a minimum period of one year from the date ofacceptance of the systems by Reserve Bank of India. During the warrantyperiod, the vendor will have to undertake comprehensive maintenance of thehardware, systems software, Microsoft server products and other accessories.

9.2 In respect of all the software (operating system, system software, Microsoftserver products, etc) the vendor should give the policy and price of supplyingnew versions/s, releases, upgrades, updates, etc. This should be specificallyquoted by the vendor in the offer.

9.3 Besides the above, the vendor will have to confirm the terms and conditions ofwarranty in Annexure XIV.

10. Vendors’s maintenance support during and after warranty period

10.1 The information about service support available at each site shall be given inAnnexure XV.

10.2 The selected vendor shall ensure that services of a team of professionallyqualified persons is available for hardware and software support duringwarranty period at each Regional Office/location. Such service support shallinclude reloading of Microsoft products in case of systemcrash/malfunctioning, corruption of data, reconfiguration of entire e-mail andWorkflow backbone, if required, reconfiguring of client machines includingporting of required software, etc.

10.3 The selected vendors shall provide the preventive maintenance schedules permonth which shall be specified in advance.

10.4 In the event of system break down or failures at any stage, protection availableshall be specified which would include the following.

♦ Diagnostics for identification of systems failures♦ Protection of data♦ Recovery / restart facilities♦ Back-up facilities

10.5 The selected vendor shall ensure that in case of a break down/malfunctioningof hardware, accessories, systems software, MS Server products, etc.,provided by them, the relevant defect is attended to and rectified within 24hours of the receipt of the complaint. The hot swappable parts should bereplaced immediately for which the selected vendor should store all the criticaland hot swappable spares at each site. The list of critical and hot swappable

10 of 33

spares, the vendor proposes to stock at each site should be furnished inAnnexure XVI. Further, during warranty period, proportionate penalty will belevied in case of down time of the systems, which shall include extension ofwarranty period to the extent of down time.

10.6 The post warranty maintenance shall be at a rate not exceeding 8% of theequipment cost. This rate shall remain unchanged for the first three years.

10.7 The comprehensive maintenance during warranty and post warranty would beinclusive of all spares and excluding consumables. The list of consumablesand spares should be furnished.

10.8 The vendor will have to guarantee the availability of spares for a period of atleast 5 years.

11. Training

11.1 Officers and staff of the Bank shall be trained on the Operating System,Microsoft Exchange server, Microsoft Proxy server and other softwarepurchased from the vendor, by Microsoft trained engineers. Training charges,if any, shall be specified by the vendor separately in the quotation. The vendorshould specify a training schedule for a batch of 10 officers of the Bank ateach site on Operating System, System Administration, Microsoft Exchangeserver, Proxy Server, etc for a minimum duration of two weeks at MicrosoftCertified Training Institute/Engineers of the vendor as per Reserve Bank ofIndia’s requirement. Clients/users (equal to the actual number Client AccessLicenses to be purchased by the Reserve Bank of India) at each site should begiven orientation training on the use Microsoft Outlook, send/receive e-mail,etc for a day. Such training programme/s shall be conducted by the vendor atvendor’s premises.

12. Purchase Price

12.1 The cost per unit (hardware and software) shall be indicated separately. Theprice should be inclusive of all taxes and duties. Octroi/Entry Tax, ifapplicable will be paid as per actuals on production of original documents.Installation, customization, etc. charges, if any, should be quoted separately.

13 Right to verification

13.1 The Reserve Bank of India reserves the right to verify any or all statementsmade by the vendor in the tender document and to inspect the vendor’sfacilities, if necessary to establish to its satisfaction the vendor’s capacity toperform the job.

13.2 Reserve Bank of India, if deemed fit will inspect any or all of the computersystems at vendor’s manufacturing site before shipment to respective RegionalOffice/locations of the Bank, to verify that the computer systems shipped toReserve Bank of India are as per the technical specification specified in thepurchase agreement.

11 of 33

14 Terms of payment

14.1 The following will be terms of payment applicable for hardware, operatingSystem, System Sofware, Microsoft Server products, etc.

• 20% of the Total cost of for hardware, System Software, MS Server products,etc. on acceptance of the terms and conditions of the purchase order andexecution of the agreement, against bank guarantee as per the format specifiedby the Bank.

• 70% on Delivery and Successful Installation, Operationalisation andAcceptance of computer systems by the Reserve Bank of India.

• 10% on expiry of the warranty period or against Bank Guarantee as perReserve Bank of India’s format.

• The vendor shall submit performance bank guarantee for performing all theobligations arising on acceptance of all the terms and conditions of purchaseorder and execution agreement. Such performance bank guarantee shall be tothe extent of 20% of the total purchase consideration or purchase order valueand such performance bank guarantee submitted by the vendor shall be inforce till the completion of warranty period.

15. Indemnity to the Bank

15.1 The Vendor should furnish a photocopy of the Agreement with their Principalsin respect of hardware and software products offered. Further, the vendor shallindemnify Reserve Bank of India and keep indemnified against any loss ordamage that the Reserve Bank of India may sustain on account of anyviolation of patents, trademark etc., by the vendor in respect of hardware,system software, Microsoft server products, etc. supplied.

16. Delay in performance of the obligations by the vendor

16.1 The vendor must strictly adhere to the implementation schedule, specified inthe purchase agreement to be executed between the Reserve Bank of India andthe vendor for performance of the obligations arising out of the purchaseagreement and any delay will enable the Reserve Bank of India to resort to anyor both of the following :

• Claiming liquidated damages at 5% of the total purchase consideration.• Termination of the purchase agreement fully or partly and claim liquidated

damages

17 All disputes of any kind arising out of supply, commissioning, acceptance,warranty, maintenance etc., shall be referred by either party (Bank or Vendor)after issuance of 30 days notice in writing to the other clearly mentioning thenature of dispute to a single arbitrator acceptable to both the parties. Thevenue for arbitration shall be specified in the purchase agreement.

12 of 33

18 The jurisdiction of the courts shall be specified in the purchase agreement.

Annexure I

List of RBI Regional Offices/locations where e-mail and Workflow Backbone tobe implemented..

S.No. Name of the RegionalOffice/Location

Remarks

1 Ahemdabad

2 Bangalore3 Bhopal4 Bhubaneswar5 Calcutta

6 Chennai

7 Chandigarah

8 Guwahatti

9 Hyderabad

10 Jaipur11 Kanpur12 Mumbai Office, Mumbai13 Nagpur14 New Delhi15 Patna16 Thiruvananthapuram17 RBI, National Clearing Cell - Calcutta Using Lotus Notes based solution18 RBI, National Clearing Cell - Chennai Using Lotus Notes based solution19 RBI, National Clearing Cell - Mumbai Using Lotus Notes based solution20 RBI, National Clearing Cell - New

DelhiUsing Lotus Notes based solution

21 RBI, World Trade Centre, Mumbai Using Lotus Notes based solution22 RBI, Bandra-Kurla Complex, Mumbai Using Lotus Notes based solution

Annexure II

RBI Regional Offices/locations requiring 2 x Pentium III Xeon multi-usersystem as e-mail server:

Hardware and software required at each centre:

a. 2 x Pentium III Xeon 550 MHz system expandable to 4 processors for MicrosoftExchange Server 5.5 {Microsoft BackOffice Suite 4.5 (full pack)}

b. 1 x Pentium III 600 MHz system expandable to 2 processors for DomainController {Microsoft Windows 2000 (Std. Edition)}

13 of 33

c. 1 x Pentium III 600 MHz system expandable to 2 processors for Firewall/Proxyserver {Microsoft BackOffice 4.5 (MOLP)}

d. BackOffice Suite Client access licenses

S.No. Name of the Centre Number of MSBackOffice Suite

Clients/user Accesslicenses required

Remarks

1 Bangalore 67

2 Calcutta 883 Hyderabad 454 Chennai 1015 Mumbai 1606 New Delhi 90

14 of 33

Annexure IIIRBI Regional Offices/locations requiring 1 x Pentium III Xeon multi-user systemas e-mail server:

Hardware and software required at each centre:

a. 1 x Pentium III Xeon 550 MHz system expandable to 2 processors for MicrosoftExchange server 5.5 {Microsoft BackOffice Suite 4.5 (full pack)}

b. 1 x Pentium III 600 MHz system expandable to 2 processors for DomainController {Microsoft Windows 2000 (Std. Edition)}

c. 1 x Pentium III 600 MHz system expandable to 2 processors for Firewall/Proxyserver {Microsoft BackOffice Suite 4.5 (MOLP)}

d. BackOffice Suite Client access licenses

S.No. Name of the Centre No. of MS BackOfficeSuite Clients/users Access

licenses required

Remarks

1 Ahmedabad 542 Bhopal 303 Bhubaneswar 344 Chandigarah 285 Guwahatti 336 Jaipur 407 Kanpur 158 Nagpur 219 Patna 3510 Thiruvananthapuram 37

15 of 33

Annexure IV

RBI Offices/locations where Firewall/Nat/Proxy server is to be installed

Hardware and software required at each centre:

a. 1 x Pentium III 600 MHz system expandable to 2 processors for Firewall/Proxyserver

b. Microsoft Proxy Server {Microsoft BackOffice Suite 4.5 (full pack)}

S.No. Name of the Centre Remarks

1 RBI, World Trade Centre,Mumbai

2 RBI, Bandra KurlaComplex, Mumbai

3 National Clearing Cell,RBI, Calcutta

4 National Clearing Cell,RBI, Chennai

5 National Clearing Cell,RBI Mumbai

6 National Clearing Cell,RBI, New Delhi

16 of 33

Annexure V

SPECIFICATIONS FOR Premium brand high end MULTIUSER systemfor e-mail and Workflow server

S.No. Component Description1 CPU 2 x Intel Pentium III Xeon 550 MHz with 512 KB ECC

L2 cache and 4 Way Symmetric Multiprocessingcapable

2 Memory 512 MB 133 MHz ECC SDRAM, expandable up to 4GB

3 Motherboard Intel 450 NX Chipset, 4 Way SymmetricMultiprocessing capable with 133 MHz FSB.

4 Monitor .28 dot pitched non-interlaced autosynch/multisynch15” colour monitor supporting 1024 x 768 or higherresolution. Monitor should meet safety and ergonomicsstandards like tilt and swivel base, non-glare and MRPII or TCO certified..

5 Display controller 2 MB Standard SD VRAM expandable to 4/8 MBVRAM

6 Hard disk 5 x 18.2 GB 10000 rpm hot swappable hard disk driveswith dual channel RAID controller providing 0 to 5RAID protection.

7 Hard disk controller Dual channel Wide Ultra 2 SCSI Controller8 Floppy drive 3.5” or 1.44 MB Floppy diskette drive9 CD ROM Drive 32x or latest CD ROM Drive

10 Keyboard 104 key keyboard11 DLT Drive (External) 35 GB or above external DLT drive12 Mouse 2/3 button serial mouse13 Ports 2 serial and 1 parallel ports14 Power supply & Fans n+1 redundant hot swap power supply units

n+1 redundant hot swap fans15 Ethernet card 2 x 10/100 Mbps PCI based 32/64 bit dual port NI

Cards16 Operating System Windows 2000 server17 System software Specify the system software available from the OEM

Optional hardwarecomponents

18 CPU 1 x Pentium III Xeon 550 MHz processor (CPU)19 Hard disk 1 x 18.2 GB 10000 rpm Hot swap hard disk drive20 Power supply unit 1 x hot swap power supply unit21 Memory 1 x 256 MB ECC SD RAM DIMM

Note: 1. All hardware and system software offered should be Y2K compliantand systems offered should be NSTL certified.

2. Vendors can offer more than one premium brand multi-user system3. All the hardware components of the systems offered should be from the respective

OEMs.

17 of 33

4. 4. Prices for Optional items, if any, should be quoted separately.5. 5. Part numbers for hardware and system software components should

be furnished.6. 6. System offered should be `Rack Model’

18 of 33

Annexure VI

SPECIFICATIONS FOR Premium brand high end MULTIUSER systemfor e-mail and Workflow server

S.No. Component Description1 CPU 1 x Intel Pentium III Xeon 550 MHz with 512 KB L2

ECC cache and system expandable to 2 processors2 Memory 512 MB 133 MHz ECC SDRAM, expandable up to 4

GB3 Motherboard Intel 450 NX Chipset, 2 Way Symmetric

Multiprocessing capable with 133 MHz FSB4 Monitor .28 dot pitched non-interlaced autosynch/multisynch

15” colour monitor supporting 1024 x 768 or higherresolution. Monitor should meet safety and ergonomicsstandards like tilt and swivel base, non-glare and MRPII or TCO certified..

5 Display controller 2 MB Standard SD VRAM expandable to 4/8 MBVRAM

6 Hard disk 5 x 18.2 GB 10000 rpm hot swappable hard disk driveswith dual channel RAID controller providing 0 to 5RAID protection.

7 Hard disk controller Dual channel Wide Ultra 2 SCSI Controller8 Floppy drive 3.5” or 1.44 MB Floppy diskette drive9 CD ROM Drive 32x or latest CD ROM Drive

10 Keyboard 104 key keyboard11 DLT Drive (External) 35 GB or above external DLT drive12 Mouse 2/3 button serial mouse13 Ports 2 serial and 1 parallel ports

n+1 redundant hot swap power supply units14 Power supply& Fans n+1 redundant hot swap fans

15 Ethernet card 2 x 10/100 Mbps PCI based 32/64 bit dual port NICards

16 Operating System Windows 2000 server17 System software Specify the system software available from the OEM

Optional hardwarecomponents

18 CPU 1 x Pentium III Xeon 550 MHz processor (CPU)19 Hard disk 1 x 18.2 GB 10000 rpm Hot swap hard disk drive20 Power supply unit 1 x hot swap power supply unit21 Memory 1 x 256 MB ECC SD RAM DIMM

Note:1. All hardware and system software offered should be Y2K compliant and systems

offered should be NSTL certified.2. Vendors can offer more than one premium brand multi-user system3. All the hardware components of the systems offered should be from the respective OEMs.4. Prices for Optional items, if any, should be quoted separately.

19 of 33

5. Part numbers for hardware and system software components should be furnished.6. System offered should be `Rack Model’

20 of 33

Annexure VII

SPECIFICATIONS FOR Premium brand high end MULTIUSER SYSTEMfor Firewall/NAT/Proxy Server and Domain Controller.

S.No. Component Description

1 CPU 1 x Intel Pentium III 600 MHz with 512 KB L2 ECC cache at133 MHz FSB, supporting 2 processor expandability

2 Memory 512 MB ECC SDRAM at 133 MHz expandable upto 1 GB3 Motherboard PCI architecture, should support 133 MHz front side bus speed

and expandable to next generation Intel Processors.Motherboard capable of expanding to 2 processors

4 Monitor .28 dot pitched non-interlaced autosynch/multisynch 15”colour monitor supporting 1024 x 768 or higher resolution.Monitor should meet safety and ergonomics standards like tiltand swivel base, non-glare and MRP II or TCO certified.

5 Display Controller Super VGA 64 bit or higher PCI controller supporting 1024 x768 or higher resolutions with 2 MB VRAM and expandableto 4/8 MB.

6 Hard Disk Drives 2 x 18.2 GB 10000 rpm hot swappable hard disk drives withdual channel RAID controller providing 1 or 5 data protectionand uninterrupted service for hard disk replacement or higherfeatures. System offered should have a minimum of 6 hot swapbays for expandability for hot swap hard disk drives.

7 Hard DiskController

Dual channel Wide ultra 2 SCSI controller

8 Floppy Drive 3.5” or 1.44 MB Floppy diskette drive9 CD ROM Drive 32x or higher CD ROM drive10 DAT Drive 4/8 GB SCSI 4 mm DAT drive11 Keyboard 104 key keyboard12 Serial ports 2 serial and one parallel port13 Power supply Hot swappable14 FANS Hot swappable15 Mouse 2/3 button serial mouse.16 Ethernet cards 2 x 32/64 bit PCI10/100 Mbps autosensing dual port NI Card17 Operating System Windows 2000 server or latest

Optionalhardwarecomponents

18 CPU 1 x Pentium III 600 MHz processor (CPU)19 Hard disk 1 x 18.2 GB 10000 rpm Hot swap hard disk drive20 Power supply unit 1 x hot swap power supply unit21 Memory 1 x 256 MB ECC SD RAM DIMM

Note:1. All hardware and system software offered should be Y2K compliant and systems

offered should be NSTL certified.2. Vendors can offer more than one premium brand multi-user system

21 of 33

3. All the hardware components of the systems offered should be from the respectiveOEMs.

4. Prices for Optional items, if any, should be quoted separately.5. Part numbers for hardware and system software components should be furnished.6. System offered should be `Rack Model’

22 of 33

Annexure VIIIMicrosoft BackOffice Suite and Windows 2000 products

S.No. Product name No.of licensesper

Office/Location

Total No.ofunits/licenses

Remarks

1. BackOffice Suite 4.5 (full pack)with Microsoft Windows 2000

1 22

2. BackOffice Suite 4.5 (MOLP)with Microsoft Windows 2000

1 16

3. Windows 2000 (Std. edition) 1 16

4. BackOffice Suite Client Access licenses - 878

Note:1. Please specify if any other products are required for implementing the e-mail andWorkflow backbone at each of the Bank’s Office/Location.2. Client access licenses at each site should be taken into account while quoting forMicrosoft Windows 2000 or BackOffice Suite 4.5.

23 of 33

Annexure IX

Scalability and expandability of the computer systems/sub-systems

S.No. Item Offered Maximumsupported

Remarks

2 x Intel Pentium III XeonServer System

a. Make:

1.

b. Model:No. of Processors

a. Offered:b. expandable to:

M.board 133 MHz FSBRAM –133 MHzCache memoryBus channels/controllersa. Number: b. Bandwidth:No. of PCI (hot) Slots:No. of 32 bit PCI slotsNo. of 64 bit PCI slotsInternal Hard Disk DrivesNo. of bays:Hot swap HDD baysCapacity of each HDD:Maximum storage:Data transfer rateRPM:RAID level supportedCache sizeRAID controllera. External/integratedb. cachec. data transfer rateRedundant power supplyHot swap power supplyRedundant fansHotswapable fansDLT drive (External)Data bufferNetwork Interface card(Wake on LAN, Dual port,etc)1 x Intel Pentium III XeonServer Systema. make:b. model:

2.

M.board 133 MHz FSB:

24 of 33

S.No. Item Offered Maximumsupported

Remarks

No. of Processors:a. offeredb. expandable toRAM 133 MHzCache memoryBus channels/controllers a. Number: b. Bandwidth:No. of PCI (hot) Slots:No. of 32 bit PCI slotsNo. of 64 bit PCI slotsInternal Hard Disk DrivesNo. of bays :Hot swap HDD bays:Capacity of each HDD:Maximum storage:Data transfer rateRPM:RAID level supportedCache sizeRAID controllera. external/integrated:b. cachec. data transfer rateRedundant power supplyHot swap power supplyRedundant fansHotswapable fansDLT (external)Data bufferNetwork Interface card(Wake on LAN, Dual port,etc)1 x Intel Pentium IIIServera. make:

3.

b. model

No. of Processorsa. Offered:b. expandable to:M.board 133 MHz FSBRAM 133 MHzCache memoryBus channels/controllersa. Number: b. Bandwidth:

25 of 33

S.No. Item Offered Maximumsupported

Remarks

No. of PCI (hot) Slots:No. of 32 bit PCI slotsNo. of 64 bit PCI slotsInternal Hard Disk DrivesNo. of bays :Hot swap bays:Capacity of each HDD:Maximum storage:Data transfer rateRPM:RAID level supportedCache sizeRAID controllera. External/integrated:b. cachec. data transfer rateRedundant power supplyHotswap. power supplyRedundant fansHotswapable fansDAT with data bufferNetwork Interface card(Wake on LAN, dual port,etc.)

Note: The above information should be furnished in respect of each of the serversoffered

26 of 33

Annexure X

Deviations from Technical Specifications and Terms and Conditions of theTender

S.No.

TenderDocumentClause

Technical Specificationin the Tender document

Deviationoffered

Reasons and whetherdeviation adds to theoperational efficiencyin case of the systems

1.

2.

3.

4.

5.

6.

7.

8.

9.10.Note: Above information in detail should be furnished in case of each system offered

separately and also in case of deviations from any of the terms and conditions.

27 of 33

Annexure XI

Company Profile

1. Name and address of the Company:

2. Constitution (including names of directors/partners with designation, etc.):

3. Addresses of the manufacturing plants:

4. Year of establishment:

5. Year of starting computer manufacturing:

6. Year of introduction of each of the model quoted:a.b.c.

7. Number of computers of each model quoted- - on order:- - under installation:- - Actually installed and operationalised:

8. Existing/on order e-mail and workflow solutions provided by the company:

9. Address of at least 1 operational institution similar or nearer to Bank’sspecifications with their dates of installation and operationalisation:

10. Total workforce with the companya. a. Software engineersb. b. Hardware engineers

11. Address/s of company’s branch/office at each of the Bank’s locationsspecified in the Annexure I.

12. Workforce at each of the above branch:a. a. software engineersb. b. hardware engineers

13. Latest balance sheet

14. List of clients particularly in Banking sector.

Note: Wherever the company has no representative office at any of the aboveBank’s locations, specific information as to how the vendor proposesto offer service support during warranty and maintenance period inrespect of each such center should be furnished.

28 of 33

Annexure XII

Price Quotation

S.No.

Item Description No. ofunits

Unit price(in Rupees)

Total cost(inRupees)

1. 2 x Pentium III Xeon basedservers expandable to 4processors

6

2. 1 x Pentium III Xeon basedservers expandable to 2processors

10

3. Pentium III servers expandableto 2 processors

38

4. BackOffice Suite with Windows2000 (full pack with media andmanuals)

22

5. BackOffice suite with Windows2000 (MOLP)

16

6. Windows 2000 Std. (full packwith media and manuals)

16

7. BackOffice suite client Accesslicences

878

8. Microsoft server products –installation, customizationcharges, etc., if any:Additional/Optional Components

a. a. Hardware9.

b. b. SoftwareTraining charges, if any.a. for System Administration, etc

10.

b. for individual Client/Users

Note:1. Please quote base price for each software product. 2. No. of client Access licenses available with each of BackOffice Suite full pack (as well as MOLP) should be specified separately. 3. Installation, customization, etc charges should be quoted separately for each site. 4. Prices quoted should be inclusive of all taxes and duties (excluding octroi/entry tax) 5. Systems offered should strictly conform to the configuration and technical specifications contained in respective Annexures.

29 of 33

Annexure XIII

Place:Date:

The Chief General Manager-in-charge,Department of Information Technology,Central Office,Reserve Bank of India,Central Office Building,Shahid Bhagat Singh Road,Mumbai - 400 001.

Dear Sir,

Subject: Computer Systems for Reserve Bank of India.

We have supplied to you computer software, on the computer systems meant forReserve Bank of India at its various Regional Offices/Locations. We certify, that inrespect of the above said computer software supplied to you, we areauthors/assignees/licensees. We have produced for your inspection, copy of the letterof assignment/license given by the author of the software. We further certify that thesale of the computer software to you by us and your use thereof do not infringe anyprovisions of the copyright act, 1957.

2. If any action is brought against you for infringement, of the copyright in respect ofthe said software supplied by us to you, we will defend the same at our cost andconsequences and will indemnify you all the costs and other expenses that you mayincur in this connection.

3. Any upgrades/updates and new releases/versions of the software supplied shall beimmediately incorporated on your system at cost/or no extra cost depending upon thecorporate policy of our company.

Yours faithfully,

(signature with designation)

30 of 33

Annexure XIVPlace:

Dated:

The Chief General Manager-in-Charge,Department of Information Technology,Central Office,Reserve Bank of India,Central Office Building,Shahid Bhagat Singh Road,Mumbai – 400 001.

Dear Sir,

Subject: Computer systems for Reserve Bank of India

This bears reference to our quotation Ref.Dated

2. We warrant that everything to be supplied by us shall be brand new, free fromall defects and faults in material, workmanship and manufacture and shall be of thehighest grade and quality and consistent with the established standards for materialsspecification, drawings or samples if any, and shall operate properly. We shall befully responsible for its efficient operation.

3. For the preventive and correction maintenance support offered to you, bothduring the warranty and post warranty period we shall ensure that the downtime forthe following configuration shall be less than----minutes/hours/days.

4. Further, during the downtime, we shall provide at our cost, hardware, systemsoftware so as to keep the system working.

Yours faithfully

(Signatures with Designation)

31 of 33

Annexure XV

Maintenance and Service Support of the Tenderer available at eachOffices/Locations of the Reserve Bank of India specified in Annexure I.

1. 1. Name of the Company:

2. 2. Whether having any Office at :

i. Ahmedabad: yes/noii. Bangalore: yes/noiii. Bhopal: yes/noiv. Bhubaneswar: yes/nov. Calcutta yes/novi. Chandigarah yes/novii. Chennai yes/noviii. Guwahatti: yes/noix. Hyderabad: yes/nox. Jaipur: yes/noxi. Kanpur: yes/noxii. Mumbai: yes/noxiii. Nagpur yes/noxiv. New Delhi: yes/noxv. Patna: yes/noxvi. Thiruvananthapuram: yes/no

3. If so status of the Office at each center: (Full pledged regional Office/ Branch Office)

4. No. of Permanent staff at each centre:

4.1. Of which Technical staff permanently stationed at each of the above center/sa. Hardware engineers:b. Software engineers:

4. Approximate time within which Breakdown call will be attended

5. If there is no Office at any of the above centers, what isthe arrangement the vendor propose to have for maintenance(Specify center wise)

6. Arrangement to stock spares:(furnish details separately in Annexure XVI)

32 of 33

Annexure XVI

List of Spares which will be stored at each center by the Vendor

S.No. Name of the Centre Part No. Description Quantity Remarks

1

23

45

678

9

1011

12

TENDER NOTICE

Reserve Bank of IndiaDepartment of Information Technology

Central OfficeMumbai – 400 001.

Sealed tenders in duplicate are invited for supply, installation, operationalisation andimplementation of Corporate e-mail and Work flow, Firewall/Proxy server, etc for theOffices of Reserve Bank of India in the country from the authorised resellers ofpremium brand multi-user systems like IBM, HP, Compaq, etc, who have carried outsetting up of e-mail and Workflow at least in one site using Microsoft server products. Prescribed ‘Tender Document’ can be obtained from the Office of the Chief GeneralManager-in-Charge, Department of Information Technology, Central Office, ReserveBank of India, 14th Floor, Central Office Building, Shahid Bhagat Singh Road,Mumbai – 400 001 upto 2nd June, 2000, on all working days, on making writtenapplication containing the details of proof, previous experience, names and addressesof the applicants’ Bankers and Clients. Separate technical and commercial bids in duplicate duly sealed and addressed byname to Shri S R Mittal, Chief General Manager-in-Charge, Department ofInformation Technology, Central Office, Reserve Bank of India, 14th Floor, CentralOffice Building, Shahid Bhagat Singh Road, Mumbai – 400 001 will be received upto15.00 hrs on 30th June, 2000. Reserve Bank of India reserves the right to accept or reject any or all tenders in full orin part without assigning any reason thereof.

33 of 33

The Tender Document is also placed on Reserve Bank of India’s web site athttp://www.rbi.org.in for information.