teleran briefing july 2014
TRANSCRIPT
Teleran Briefing: Products and Solutions
Building Better Intelligence
1
• Introductions & Teleran Overview
• Teleran’s Technology, Services & Solutions
• Case Studies
• Questions & Answers
Agenda
2
Minimize cost, simplify management, and improve the business value of data-intensive enterprise applications
Teleran Background
• Software & services company
• Focus data-intensive landscapes
• 5th generation products
• Patented technologies
Other
Banking
Financial Services
Government
Healthcare New Jersey Medicaid
Selected Customers
4
Unpredictable
Unidentified
Dynamic
DisruptiveRogue
Inefficient
Constantly Changing
On Demand
Complex
Big
• Visibility into Business Users/Impact
• Support and System Costs
• Service Levels
• Operating Risks
Data-Intensive Application – Challenges
Users
Data
Queries
ApplicationsBI/DW
Analytics
Query Results
Compliance Violations
Governance Mandates
Automated Tracking, Analysis & Action
• iSight™ - 360 Usage Tracking- Holistic, continuous visibility of user, application, transaction and data
usage activity from outside the database
• iSight Analytics™ - Insight, Alerting & Guidance- Expert analytical modules with built-in experience and context:
- Performance/SLM, Compliance/Governance, Consolidation, Usage…
• iGuard™ - Policy Action Engine - Patented process prevents inappropriate queries before database
- Guides users with instantaneous messaging
Discovery, Visibility & Control
Database
Users & App Servers
Architecture – Usage Tracking and Analysis
iSight Tracking
BI CRM
Analysis
Repository
Logging
• Continuous Tracking from Outside Database
• Scalable, Flexible, “Drop-In” Installation
Database Listener
WhoWhat When Where How
Database
Users & App Servers
Architecture –Tracking, Analysis & Control
iSight TrackingiGuard Control
BI CRM
Analysis
Repository
LoggingDatabase Listener
WhoWhat When Where How
• iGuard - Prevents “bad” queries and guides users
• Improving service levels, enables on-demand analytics
• Identity Persistence (Who) – Identifies actual user ID launching query despite connection pooling or generic DB user ID
• BI Integration (What) – Integrates BI application visibility. “Market Basket Analysis” – “Business Objects Mktg Universe”
• Business Context (Where) – Places user activity in organizational context: Department, Function, Role, Location
Visibility-Expanding Features
Anonymous Query
App
Who?
What?
Where?
SBaird
Market Basket Report
NY Marketing
Business Objects
iSight Analytics Performance Dashboard
What KPIs, trends, and exceptions are critical to watch?
iSight Analytics Usage Dashboard
How is the data being used?
• Develop comprehensive usage patterns and profiles of source systems
• Pareto analysis/query clustering
• Create and analyze composite workloads for consolidation
Migration/Consolidation Use Case
Reduce risk during consolidation and “right
size” target platform
• Current state profiles and analysis
• Cloud, data appliances, new platforms
• Identifies remediation (if required)
• Visibility and scoring provides project roadmap
• Identifies “low hanging fruit” applications for quick wins
• Reduces project risks
Application Modernization/Re-Platforming
Usage visibility to plan and execute engagements
Application Readiness
• Profiles and analyzes applications
• Identifies, prioritizes and guides optimization on new platform
Solutions to Accelerate Migrations/Consolidations
14
Consolidated Workload Profile
Solutions to Accelerate Migrations/Consolidations
Consolidated Workload Analysis
• Captures / models targeted application and data activity
• Supports leading database platforms
15
Cloud Migration Accelerator
16
Cloud Migration Accelerator
Cloud/SaaS Solutions
Operating Cost Reduction
Compliance and Governance
Consolidation and Migration
Performance and SLM
Assessments
Teleran Software Solutions
Discover & Transform
Challenges at a Financial Services Company
• Customer-facing data warehouse grown very large
• Growing PCI compliance risk - little understanding how data used by customers and analysts
Teleran Solution
• Identified large unused data / data accessed by users for analytics
• Highlighted wide range of non-compliant, unauthorized activity
Business Value to Customer
• Improved analysis for customers
• Significantly reduced storage footprint
• Reduced data compliance risk
Case Study–Optimized Analytics & Compliance
Challenges at Large Securities Brokerage Company
• Merger resulted in consolidation of two DWs used by 1000’s of brokers
• Little visibility of business users in consolidated environment
• Needed to reduce financial risk and IT operating costs
Teleran Solution
• Identified 62 applications in use, many inefficient, unauthorized
• Uncovered several multi-terabyte unsanctioned data marts
• Found undetected margin call application errors
Business Value to Customer
• Enabled IT to provide better service and value to the business
• Delivered resource savings, reduced risks
Case Study – Reducing Risk and Costs
Challenges at Wealth Management Division of Large Bank
• Large recent investments in data warehouse and BI applications
• Mgmt. needed to confirm business was leveraging BI/DW
Teleran Solution
• Tracked and analyzed analytical processes and data use of high performers
• Showcased analytical usage metrics in Executive dashboard
Business Value to Customer
• Enabled IT to provide better service and value to the business
• Ongoing justification of BI/DW budgets and headcount
Case Study – Improving Business Process
Challenges at Large Securities Brokerage Division of Bank
• Divisional BI/DW used by wide range of functions
• Seeking to improve customer marketing campaign analysis and close rates
• Needed to better understand usage to fine tune data models and service
Teleran Solution
• Tracked and managed 100’s of marketing campaign analysts to speed up and improve quality of campaign analysis
• Analyzed usage by department to better “tune” models and train users
Business Value to Customer
• Helped improve campaign velocity and close rates
• Improved service and value of BI/DW to business groups
Case Study – Maximizing Customer Analysis
Selected Case Studies
• BI/DW Assessment Builds Winning Roadmap
• DW Health Check Minimizes Risk & Cost
• Performance Improvement & Cost Reductions
• Database Consolidation Speeds Business Value
• Increasing US Army Recruitment
• Expanding Usage & Business Performance
Challenges at Healthcare Company
• BI/data warehouse not meeting objectives to lower cost and improve revenue
• Company executives dissatisfied
• IT lacked credibility to justify infrastructure investment project
Teleran Solution
• Assessment identified inappropriate user activity, inefficient operations and ineffective resource use
• Duplicate databases, inefficient legacy applications, no link to business objectives, use and value
Business Value to Customer
• Developed plan for expanded next gen data warehouse platform and
• Services engagement to align BI application to business objectives
BI / DW Assessment Builds Winning Roadmap
Challenges at Large Securities Brokerage Company
• Merger resulted in consolidation of two DWs used by 1000’s of brokers
• Little visibility of business users in consolidated environment
• Needed to reduce financial risk and IT operating costs
Teleran Solution
• Identified 62 applications in use, many inefficient, unauthorized
• Uncovered several multi-terabyte unsanctioned data marts
• Found undetected margin call application errors
Business Value to Customer
• Delivered cost savings, reduced risks
• Enabled IT to provide better service and value to the business
DW Health Check Minimizes Risk & Cost
Challenges at a Credit Card Company
• Customer-facing data warehouse performance slow
• Database monitoring did not reveal actual issues
Teleran Solution
• Helped quickly identify performance degrading user behaviors
• Implemented user control policies for more efficient resource use
Business Value to Customer
• Saved $750,000 in system hardware upgrade costs
• Improved performance by 45%
− Met customer service levels
− Enhanced productivity of 600 analysts
Performance Improvement & Cost Reductions
Challenges at a Legal / Financial Services Publishing Firm
• Merger resulted in need to combine 2 enterprise data warehouses
• Different architectures, platforms, operational staff, users
• Needed to reduce IT operating costs and reduce time and cost to consolidate
Teleran Solution
• Modeled existing usage to streamline combined data models and workloads
• Guided application adjustments to dramatically improve performance on new platform
Business Value to Customer
• Reduced cost, time and effort of consolidation
• Delivered faster time to business value
• Improved business results and confidence in IT management
Database Consolidation Speeds Business Value
Challenges at US Army Accessions Command (USAAC)
• 7300 recruiters; significant objectives across 1600 recruiting offices
• Deliver right data to recruiters at right time to “close” with candidates and increase recruitment rates
Teleran Solution
• Identified data usage patterns to resolve performance bottlenecks and confirm when and how data used
• User controls (iGuard) prevented unauthorized access tools to prevent security breaches with sensitive personnel data
• Planned for multi-branch, self-liquidating deployment
Business Value to Customer
• Targeted data delivery and improved performance yielded significant improvement in recruitment quotas
• Lowered operating costs and enhanced sensitive data security and compliance
Increasing US Army Recruitment
Challenges at Financial Services Organization
• Improve performance of employees via information technology
Teleran Solution
• Collected, aggregated technology usage information
• Developed report card on technology usage by group
Business Value to Customer
• Identified gaps in technology usage
• Supported premise that information technology was critical success factor
• Delivered ‘get well’ plan to improve
Expanding Usage & Business Performance
Technology Usage & Employee Performance
Compliance and Governance• Sensitive Columns Data Auditing• Sensitive Tables Data Analysis• Blocked Activity Policy Analysis• Surveillance Policy Analysis • Rogue Application Tracking• Internal Breach Analysis• DML Analysis• Weighted Impact Analysis
Performance and SLM• SLA Monitoring• User Activity Monitoring• Resource Analysis by User• Resource Analysis by Application• Application Performance Trending• Semantic Layer Performance Analysis• SQL Profiling• Connection Analysis
Consolidation and Migration• Table Usage Analysis• Table Dormancy Analysis• Smart Scan Compatibility Analysis• Hints Assessment Analysis• Problem SQL Analysis• Error Analysis• Workload Analysis• Sizing Recommendation Analysis
Usage and Dormancy• Table Dormancy Analysis• Error Analysis by User• Error Analysis by Application• Application Usage • Semantic Layer Usage Analysis• BI Report Usage Analysis• Departmental Usage Analysis• User Analysis
Sample iSight Analytics Reports
• SQL Events Star Schema
− Contains fact for every monitored “SQL event”, with robust attributes,
metrics and supporting dimensions
• Application Database Data Model
− Contains snapshot of application data model objects and relationships
− Created by Teleran database modeling process
• Data Object Usage
− Contains usage of tables, columns, views, procedures, indices,
predicates, literals, etc. correlated with each “SQL event”
Teleran Repository Subject Areas
This query…
SELECT Buyer, Product, Store, Quantity, Price, Sales_Date
FROM Sales
WHERE Sales_Date = to _Date(‘03/01/2010’,‘mm/dd/yyyy’ )
Creates…
1 entry in the fact table
1 entry in the table usage table
6 entries in the column usage table
1 entry in the predicate usage table
1 entry in the operator usage table
1 entry in the literal usage table
Teleran Repository Entries
Selected Fact Table Attributes
• User (OS user, app user, DB user)
• Application
• For BI Platforms (Universe, Report/Query Name)
• IP Address
• SQL Text (identifier, text)
• Date/Time (start time, end time to milliseconds)
• Result Metrics (response time, elapsed time, rows, bytes)
• Database errors (error code, bread crumbs)
Teleran Repository Facts
Selected Usage Tables Attributes
• Tables, columns, views, indices
• Direct and indirect selects (using name or *)
• Where clause (columns, operators, literals)
• Joins (number, type - inner, outer)
• Group by (tables involved)
• IN Lists (number, members)
• Sub-Selects
• Unions
• Index (type)
Teleran Repository Usage Metrics
Sophisticated Analysis and Recommendations
• WHERE clause analysis and horizontal partitioning
• GROUP BY clause and aggregates
• Column usage analysis and vertical partitioning
• IN List, ‘NOT IN’ analysis and alternatives
• Dormancy analysis, tier and archiving strategies
• SQL model analysis, Pareto analysis
• Concurrency analysis
Teleran Repository Analysis
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• Manages / guides users
• Controls inappropriate transactions
• Reduces costs, improves performance and service, ensures business value
iGuard – User and Query Controls
Instantaneous Messaging Informs BI Users
Database error: ORA-12408: [TT] Joining Customer and Premium tables produces huge result set. Add WHERE clause and run your query again.
Database error: ORA-12408: [TT] You do not have authorization to access social security numbers.
• Improves throughput by protecting system from costly resource wasting queries
• Ensures service levels and performance
• Reduces helpdesk calls and support costs
• Facilitates user self-service and productivity
• Enforces data compliance policies
iGuard Benefits
• Table Oriented Policies
− Access Restrictions
− Join Restrictions (including self-join)
− Large Table Restrictions
• Column Oriented Policies
− Access Restrictions
− Combination Restrictions (inference)
− Filtering Restrictions
• Row Level Restrictions
iGuard Policy Enforcement Options
iGuard Policy Enforcement Options
• SELECT Restrictions (including *)
• WHERE Restrictions
• Range Limit Restrictions
• JOIN Restrictions
• DDL and DML Restrictions
• IN LIST Restrictions
• NOT IN Restrictions
• Row Level Restrictions
• Application Restrictions
iGuard Policy Selector
iGuard Policy Selector
Policy Description Use Cases
iGuard Policy Selector
Policy Description Use CasesPolicy Description Use Cases
iGuard Policy Selector
Use CasesUse Cases User Messages
Kevin Courtney, VP Business SolutionsPhone (973) 439-1820, ext. 214
E-mail [email protected]
The Teleran logo, iSight and iGuard are trademarks or registered trademarks of Teleran Technologies, Inc. Other brand and
product names are the marks of their respective owners. SO7.25.13
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