telarus account management
TRANSCRIPT
Nichole Enoch, Director of Account Management
Meet Telarus Base Management
Nichole EnochDirector of Base Management
Tyler WalkerAccount Manager
Sean GoinesWeb Marketing Manager
Established and trained team with the resources needed to manage and grow your customer base.
Proof is in the Numbers
How much would need to continue to be sold, to subsidize what you are currently losing on a monthly basis?
Why Telarus Base Management?Gives back valuable time to focus on selling and acquiring new customers.
Retain existing customers by increasing renewal rates and stopping churn.
Grow sales with existing customers by identifying and closing new upsell opportunities
Basis for succession planning
Investing in your base yields ongoing, positive results.
Our Base Management Approach1-1-3
Support Difference
Moves, Adds &
Changes MAC
Escalations &
Resolution
Trained staff with Resources
Comprehensive
Reporting Telarus White Label
Our Support Difference
Services DetailDedicated Account Manager
• Ongoing outreach• Weekly marketing drip
campaigns• Access to internal reports
showing:o When contracts are
coming up for renewal o Which accounts are
under Auto Renewal Contracts
o Which accounts have the largest revenue
Access to Telarus Resources
• Provisioning• Project Management• Engineering• Marketing
Customized Reports
• 1-1-3 Reach Out • Milestone Information• Accounts in Jeopardy• Opportunities• Monthly Revenue Changes• Weekly report outlining
Back Office Activity:o When notes are added
to an accounto When orders are added
to an accounto When a task is assigned
for follow up
Comprehensive service approach
with complete communication
back to you.
Implementation Process
Turn-key process with trained account managers.
Time for Questions
Nichole Enoch
THANK YOU FOR LISTENING!
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