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TEKMAG

2014 Showcase

INNOVATION:

The TekMindz Magazi

The Bridge To TheEnterprises Of The Future

TEK INDZ

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TekMindz provides Technology services and IT

consulting to business enterprises and

governments across diverse sectors. TekMindz

operates from its India headquarters to deliver

solutions to clients across Asia/Pacific, West Africa,

the Middle East and North America by leveraging

on its flexible, global delivery model.

We drive technology as an enabler to enhance

business capabilities and help enterprises in

combining processes, key resources,

competencies and critical information to drive

rapid positive change and in turn deliver

consistent value to their customers.

At TekMindz, we provide complete solutions

under one roof as a seamless extension to ourclients teams. We bring domain expertise in

targeted vertical segments with flexible delivery

models, enabling businesses to deliver systems

that support more connected, information-rich

and accessible solutions.

At a glance

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INSIDE

TECHNOLOGY

BUSINESS PROCESS MANAGEMENT

CONSULTING

OurCompanyTekMindz at a glance

OurShowcasesServices

Technology

New: TekMindz 3.0

Some ClientSuccessesSuccess stories in India

Success stories in Africa

Some more success stories from

around the world

The mutual reinforcement of four individual converging forces of Social, Mobile,

Analytics and Cloud is redefining the way business solutions are delivered to

consumers. As Social collaboration, mobile devices, information and cloud

infrastructure are converging to create a consumer-driven ecosystem,

forward-thinking businesses are gearing up to embrace this new trend to

combine the synergies of this mutual re-enforcement. At TekMindz, we are

enabling businesses to redefine the way they interact with customers and

creating new delivery models for their customers to provide solutions that are

more connected, information-rich, global-scale and highly profitable.

Ready to take the transformation? See the future unfold at www.tekmindz.com

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COVERED3

3

On page 3, look into our

Independent Validation

& Verification offering. 7

7

On page 7, look into

our Application

Services portfolio. 9

9

On page 9, featured

cover story: Data Is

Going Big.

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indiaEMBRACING TECHNOLOGY

TO DRIVE MASSIVEPUBLIC SECTOR

TRANSFORMATION

TekMindz has developed and continues to be

engaged in creating innovative solutions for variouspublic sector departments, scientific research &

development institutes and autonomous bodies

under the government of India.

We have developed several innovative technology

platforms for the Council of Scientific & Industrial

Research (CSIR), the Department of Scientific &

Industrial Research (DSIR) and the Department of

Science & Technology under the Ministry of Science

& Technology, Government of India.

The Human Resource management solution,

developed by TekMindz for the Council of Scientific

& Industrial Research (CSIR), is running across 37

CSIR Labs and has over 17000 employees registered.

HRMS is also deployed successfully at DSIR. Though

the Department of Scientific & Industrial Research(DSIR) is also under Ministry of Science & Technology,

Government of India, it is very different in terms of

processes from CSIR. With experience of developing

HRMS for CSIR, TekMindz used the basic framework

and mapped DSIRs current HR processes over it to

develop HRMS solution for DSIR.

TekMindz also delivered an online system for DSIR to

automate all their internal processes including file

stacking and their various schemes. This helps the

department to keep a track of all their processes underwhich DSIR grants money to different organizations.

The online System captures the basic operations of HR

and the ICT based operations related to the new

processes setup for the Organization transformation.

The solution facilitates Process Automation, Process

Activity Monitoring, Manpower Dashboard, Fund

tracking & Report Generation.

Contributing to improved public service

delivery for the Government of India

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TekMindz designed, developed & implemented

INSPIRE Scheme Program for the Department of

Science & Technology (DST) under the Ministry of

Science & Technology, Government of India.

INSPIRE is an innovative program sponsored andmanaged by the Department of Science & Technology

for attraction of talent to Science. The basic objective

of INSPIRE is to communicate to the youth of the

country the excitements of creative pursuit of science,

attract talent to the study of science at an early age

and thus build the required critical human resource

pool for strengthening and expanding R&D.

TekMindz automated INSPIRE scheme which included

online submission of forms, internal file processing

within the department, mapping the internalprocesses on work flow etc. This helps DST keep a

track of all their processes under which department

grants money to different students registered under

different categories.

TekMindz developed an Electronic Queue

Management System (EQMS) for Delhi State

Cancer Institute, under the Government of National

Capital Territory (NCT), Delhi.

Delhi State Cancer Institute (DSCI) is anindependent and autonomous institution

established by the Government of NCT of Delhi for

providing comprehensive management facility with

the latest and most advanced techniques all under

one roof for cancer patients. The Queue

Management System, with inbuilt intelligence,

helps assign patients across various OPDs and

Doctors calling unit (to manage patient by the

doctors), Administer and view the overall situation

of all OPDs with respect to patients assigned to

each OPD etc. LCD panels are installed to viewoutput of Queue Management Application

(displayed on the LCD panels). The solution also

enables Bar-coded Patient card generation &

issuance of Token based on the scanned card.

Leveraging Technology to help the

government build a smarter nation

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ApplicationServices

At TekMindz, we are enabling businesses to refine their

enterprise application strategies by helping them to deploy,

manage and modernize their application portfolios.

TekMindzs Application services enable businesses to

integrate new technology to existing portfolios to achieve

higher speed, agility and cost effectiveness and drive

greater business value.

We enable organizations in creating and evolving new

capabilities to achieve competitiveness and respond rapidly

to the changing market landscape by leveraging modern

technologies and opportunities such as the cloud,

information, mobility and social media.

We help businesses attain higher growth through faster

entry into new markets from better decision making and

greater agility and flexibility.

TekMindz is enabling IT to drive

business transformation by deliveringflexibility, rapid time to market and

cost-effectiveness for software

applications.

TekMindz helps enterprises in reviewing existing

applications and developing application strategies to

rationalize legacy application portfolios to become

future-enabled. We help enterprises achieve business

transformation by preparing their application portfolios to

leverage cloud infrastructure, analytics, social and mobile

integrations.

Our structured approach to Application Rationalization

enables IT organizations to adapt to significant market

changes and emerging business requirements by evolving

their application portfolios to embrace key technological

advancements.

Read more about our Application servicesby visiting the Services

tekmindz.com/services/applications

11

11

On page 11, TekMindz discusses critical information

security challenges and how to overcome threats and

optimize business performance.

12 13

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SUSTAINABILITYTekMindz developed a Cloud based

platform for managing charge network

stations for Greenlots - who are one of the

leading providers of electrical charging

networks and have installations all across

the globe. Greenlots offers both charging

stations as well as charging station

networks.

The solution enables the setting up of

charging infrastructure for EVs (Electric

Vehicles) at home, at work or in public

places which helps make the grid more

efficient and save consumers time and

expense. They provide low cost networked

solutions that give car park owners,

employers, municipalities, utilities,

automotive and other businesses the

ability to own and operate their own EV

charging network for slow, medium and

fast charging.

TekMindz not only implemented the solution

but were also involved in the requirement

discovery phase. The solution was developed

on pluggable architecture, allowing easy

adoption of new specification without

changing the core product. The design also

caters to the need of implementing devices

interfaces with different communication

mechanisms such as SOAP, REST, Web

sockets, Reverse HTTP etc.

We are now involved in developing of the

next version of SKY platform called SKY 3.0.

The new platform is an integrated solution

based on open EVSE standards that can scale

and adjust as the industry evolves over next

number of years.

LEADING THE WAY TO

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Read more about our Big Data & Analytics offerings

tekmindz.com/technology/big-data-analytics

INSIDEAs big data makes its transition from a nascent stage of

exploration to becoming a major driver for IT spending

for enterprises across industries, organizations are

increasingly understanding more about big data and the

value it can potentially deliver to their business.

Enterprises are already going beyond the early stages of

experimentation and preliminary evaluations of what big

data is and do they really need it. CIOs and CTOs are now

beginning to address the case for acceptance and

evaluate critical concerns associated with the adoption of

big data. They are measuring the deliverable benefits for

adding big data to their information management and

analytics infrastructure and evaluating the skill-sets and

structural changes it would require.

Phenomenal growth in data structures is causing

significant business disruptions - creating massive

technological, organizational and in many instances,

industry wide transformations. As this phenomenon

progresses and data becomes more and more complex,

traditional form factors of data processing will fail in

providing sufficient insights, limiting critical decision

making. Big data addresses these limitations andtraditional restrictions by warranting information

processing of a vast array of new and existing datasets in

new and innovative ways. The big data phenomenon will

- unquestionably, majorly affect organizations, associated

resources and information & analytics infrastructure. And

to drive real business value from large, varied datasets,

businesses will be required to draw a strategic focus on

information infrastructure. Businesses must create an

articulated strategy for their big data initiatives to

address the challenges associated with not only the

technological critical factors but, also, the appropriatealignment of their big data initiative with the desired

organizational outcomes.

TekMindz is helping business understand how they can

ride the big data wave and turn new forms of information

into a powerful tool for competitive differentiation.

TekMindzs traditional Business Intelligence and

Information Management offering comprises of

Business Intelligence, Performance Management,

Analytics, Planning & Reporting, Dashboard creation,

Financial Planning & Forecasting, KPIs and scorecards.

Working in close synergy with leading technology

vendors including IBM and Microsoft, we facilitate

creation of Data Warehouse as well as MDM

implementation and exploit advanced capabilities

such as Online Analytical Processing (OLAP), Data

Mining & Text Analytics and Business Analytics

solution catering to organizational needs of

Descriptive Analytics as well as Prescriptive Analytics.

Data Is Going Big: Its time to turn

information into one of your most

powerful tools for competitive

differentiation.

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TekMindz has delivered over 25 projects in

eGovernance for numerous government

Ministries and Municipalities of the Republic of

Ghana and the Federal Government of Nigeria.

We have been leveraging technology to reshape

the governance of Taxation and Internal Revenue

System, Education and Learning Management

System, complete National Postal Management

System, Immigration services and more,

providing cost effective, long term and stable

solutions.

Some of our key eGovernance projects include

automation of Immigration services, Postal

services, development of Enterprise Portal for

imparting online citizen services, automation of

Vehicle Registration and Drivers License, eBill

Payments, eProcurement, eMunicipality

solutions, and Education & Learning

Management to name a few.

In regions such as the African continent,

development and implementation of such

systems is much more challenging because of

the lack of IT skills among human resources

especially in rural areas who will be using

these systems and software security

challenges.

We understand the significance of

information, security and Government

liabilities for citizens, businesses and other

governments. So we capitalize on our skills

and experience and continue to deliver

eGovernance solutions that deliver security,

scalability, effectiveness and ease of use. Our

eGovernance solutions have helped

governments efficiently deliver a wide range

of public services. We help Government

organizations run better processes with

solutions such as business process

automation, development of web portals with

specific focus on ease of use, secured and

scalable solutions with cloud deployments,

extending the government services by

developing mobile solutions and more.

TRANSFORMING PUBLIC SERVICE DELIVERY TO ENABLE

IMPROVED CITIZEN SERVICES IN WEST AFRICA

Strengthening public service delivery

for the Federal Government of Nigeria

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CRITICAL

Information security addresses enterprises'

need to minimize risks from external and

internal threats by protecting IT

infrastructure, applications and data while

also minimizing vulnerabilities. IT leaders,

thus, continuously seek effective ways to

assess their current threat environments to

ensure that their internal and external

threats are aptly tackled.

Significant innovation in the field of

information infrastructure and technologies

and practices are driving explosions in

additional sources of information that of

large volume, variety and velocity

simultaneously increasing potential threats

from ungoverned data and devices. This is

further affected with additional social data.

And with the coming of new computing

trends with increasingly diverse hardwaredevices such as the mobile & tablet form

factors, further convoluted with everything

as a service phenomenon, information

security issues are getting increasingly

complex.

TACKLING YOUR MOST

SECURITYCHALLENGES

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Information Securityissues are becomingmore complex

With the emergence of new technology trends such as

addition sources of information from social networks,

the cloud infrastructure, mobile devices and the coming

of BYOD trend, the information security threatenvironment is rapidly changing. As such, enterprises

are required to improve protection against

continuously increasing, more sophisticated and more

damaging threats and security attacks. In addition,

security professionals are faced with the ever increasing

pressure to meet and fulfill regulatory compliance

requirements that are getting increasingly complex as

the technology landscape expands.

Therefore, enterprises look for such enterprise

Information Security frameworks that protect businessoperations by minimizing vulnerabilities and protect

infrastructure, applications and data from external and

internal causes of damage.

Executing theInformation Security

Technology andServices Initiative

For any Information security initiative to be effective

and successful, it must be able to rapidly adapt to

swiftly changing risk and threat environments.

Throughout any information security initiative, the

selection, execution and deployment strategies are

highly tactical and move rapidly through its course

during multiple phases of its design, deployment and

management.

TekMindz can help businesses in executing effective

and successful information security projects for their

enterprise. We bring our focused Approach for

Information Security Initiatives that helps enterprises

achieve results that support their long-term strategic

business objectives.

SECURITY:GROWING CONCERNAN INCREASINGLY

As the proliferation of mobile devices, the BYOD trend andcloud computing has expanded, security threats for

software applications and data have also expanded from

traditional Web systems into Mobile and Cloud systems.

TekMindz's security services help enterprises in the rapid

adoption of detection and protection concepts and

technologies to minimize threats and optimize business

performance.

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Taking Forward YourSecurity InitiativeTekMindzs consulting team helps

enterprises in appropriate selection and

deployment of security infrastructure

applications and the right services and

technologies for data protection.

TekMindzs Information Security offering

enables enterprises in developing

protection strategies, adopting relevant

effective technologies and selecting,

managing and deploying proven tools and

security best practices.

Our Information security practice enables

enterprises to protect business operations,

develop assessment and remediationstrategies, select appropriate technology

and service providers, and ensure effective

deployment of security controls.

Application SecurityTestingTekMindzs Application Security solutions

enable enterprises achieve optimum business

performance, minimize security failures by

limiting threats and risks and achieve resourc

optimization by mitigating costs.

Our security Testing portfolio offers:

Web and Mobile Application

Penetration Testing

Product Security Testing

Security Code Review

Network Security Assessment

Our comprehensive Security Testing service

provides and end-to-end solution, supporting

critical business processe4s and associatedfunctions throughout the software

development life cycle (SDLC).

SECURINGYOUR IT INFRASTRUCTUREWe enable you to effectively initiate

an Information Security initiative to

minimize risks from external and

internal threats by protecting IT

infrastructure, software applications

and data, and by minimizing

vulnerabilities that pose threats and

attacks.

Read more about our

Security Offerings

tekmindz.com/technology/secur

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HELPING YOU MOVE FORWARDWITH YOUR TRANSFORMATION INITIATIVE

The coming of new consumption

patterns in technology, or the

consumerization of IT, is bringing

shifts in the way customers use

technology. Integration of mobility,cloud, information and social

networks is creating innovation

imperatives.

We help business optimize their

Enterprise architectures &

Application strategies through their

transition planning and execution

lifecycle.

Our consulting services enableenterprises migrate from legacy to

new platforms to support rapidly

evolving business requirements,

processes and functions.

Advances in technology delivery

with the convergence of large

data, mobility, cloud computing

and social networking is

challenging enterprises in new

ways. CIOs and change advocates

are looking at innovative ways for

addressing current business

challenges while making the

transition to more socially

connected, more mobile, more

accurate, virtualized and secure

systems.

TekMindzs Enterprise & Systems

Integration Consulting helps

enterprises address these new,

emerging business challenges

and undertake their

transformation initiative and

deliver greater value to their

customers.

Technology is rapidly becoming a

key driver for business

transformation and to balance

process standardization and

innovation to achieve thesetransformational business results.

TekMindzs Technology Consulting

services help businesses

understand and respond to

technology shifts by gearing up to

and harnessing new innovations in

mobile devices, cloud

infrastructure, additional

information sources, and social

interaction. We optimize businessperformance by leveraging our

full lifecycle technology offerings -

from architecting, designing and

implementing technology

solutions to technology

best-practices sustenance in order

to drive consistent results.

BUSINESS CONSULTING TECHNOLOGY CONSULTING SYSTEM INTEGRATION

CONSULTING

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The evolving technology landscape with stiffer

competitive environment requires businesses to look

beyond the cost advantage in creating their Applications

portfolio. Software Applications are now becoming

catalysts for rapid innovation, new customer acquisition,

innovation and speed to market.

TekMindz's Open Source Software services are helping

organizations develop critical capabilities to optimally

leverage the Application ecosystem while achieving

effective cost benefits. TekMindz provides Application

strategy and implementation services to optimize and

accelerate Open Source technologies for a wide range of

businesses through our extensive technology expertise.

OPEN SOURCETO DEVELOP CRITICAL APPLICATION CAPABILITIES

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TekMindz launched its new website this

year. Visit us at www.tekmindz.comto

get the latest insight into our offerings.

Also, see our client success stories, our

latest innovative concepts and white

papers and more about our capabilities

through our capability specific

brochures.

TEKMINDZ 3.OOUR NEW FACE IS UNVEILED

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TekMindz has a focused Mobility Centre of

Excellence (CoE) team, which works on building

mobility solutions across industry segments. We

work with companies throughout their mobility

journey to enable them to maximize the potential

of their mobile implementation.

We leverage best practices & solution accelerators

for cross-platform mobile application development

with its highly skilled architects trained on various

device platforms. We develop a mobility strategy

with an architecture that provides an end-to-end

enterprise mobility solution and evolves as an easy

integration to enable access on multiple OS

platforms.

With the opportunities enabled by

consumerization of IT, business enterprises and

governments are facing radical changes in their

device ownership and information security

policies. Bring Your Own Device (BYOD) is an

alternative strategy allowing employees, business

partners and other associated parties to use a

personally selected and purchased client device t

execute enterprise applications and access data.

Bring your own device (BYOD) is a burning topic

in many organizations. The trend brings potentia

cost reductions, greater end-user satisfaction and

improved productivity. However, it carries a large

impact on the organizational enterprise mobility

infrastructure for critical issues such as

information security, software licensing costs and

IT asset management issues.

We are helping business enterprises tosuccessfully harness the potential benefits and

associated cost savings of BYOD by bringing

strategy in place to address these new

imperatives.

HOWS THEBYOD TRENDIMPACTING ENTERPRISE MOBILITY?

MOBILITYCENTER OF EXCELLENCE

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SOCIAL MEDIAAND MOBILITY:REDEFINING THE DECISION MAKING GAME

Actionable insights gathered from social

media about consumer behavior are

redefining the way businesses approach their

decision making. Mobile devices and social

networks are integrating to deliver more

connected and accessible scenarios toconsumers and businesses are increasing

looking at innovative ways to exploit this

phenomenon to better understand their

customers preferences and deliver solutions

that are more adept and more consumerized.

To create competitive advantage,

organizations are seeking ways to leverage

social networks as sources of big data.

Mobility, in the form of smartphones and

tablets acting as computing devices, has

proved very popular with consumers, and is

now making its way into the corporate market.

As these trends become more pervasiveamong consumers, information from social

networks and integration of mobile and

tabular form factors will drive massive

transformation in IT delivery models.

TekMindz is bringing integrated solutions to

support these rapid changes and deliver more

accessible and connected solutions.

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We, at TekMindz, have gained

domain expertise in the education

sector while working with our

clients in Africa, India and Sri Lanka.

We have developed educational

products for various clients in the

education domain such as ERP

Systems, LMS (Learning

Management System).

We are working on Tablet based

LMS solution for an Indian client

for Chrome OS TekMindz is doing

research on exploring solutions

using WiDi technology of Intel to

share the contents of Laptop on

Smart Boards. TekMindz has

provided Mobile based audio and

text books solutions for kids.

TekMindz has provided Android

based solution for University

students in Africa where they can

access LMS, events, news and

read books on their tablets from

a centralized system. The second

phase is to roll out the same

application in iOS.

Digitization is powering education

in India, making learning more

Accessible andInteractive.

TRENDS

1Technology is disrupting education, expanding

the education ecosystem beyond traditional

lecture halls and classrooms to accommodate

learners' preferences forTime, Place, Style andprevious levels ofAttainment.

2 Personalized learning pathways through personalcomputers, mobile devices and tablets aremaking online learning more accessible,increasing the reach of education.3

EMERGING

THAT ARE CHANGINGTHE WAYS OFEDUCATION & LEARNINGIN INDIA

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Like most of todays Mobile Service providers and

Banks, you continue to seek innovative ways to

collaborate with value-adding and revenue generating

partners to create new revenue streams. Meanwhile, a

your subscribers become more dependent on mobile

communications to connect with their world, they also

increasingly look for convenient ways to connect with

information and tools that make life a lot more

accessible, simpler and easier.

By connecting your customers to smarter, more

practical services, you can reap the financial benefit.

To make this happen, TekMindz is introducing its new

and exciting solution payMobility, designed to make

everyday financial transactions faster, cashless and

mobile.

ConceptMerchants, such as Retailers and Banks, register themselves on payMobility. These

Merchants then provide a payment extension to their customers where customers canmake payments using mPayment and/or mWallet. The mWallet will be provided by

TELCOs as an extension of payment for their customers, as part of their subscription

plan, to make various purchases. These TELCOs will also have Merchants register with

them. mPayment is an alternate/additional mode of payment that can be provided by

either the Retailers or the TELCOs, where customers can make mobile payments using

their mobile numbers for which they get billed by their respective Telecom service

providers in their monthly subscription bills. The GIS Component in the mobile handset

will:

Enable subscribers/customers to locate stores nearest them, on the go.

Be used to conduct spatial analysis on customer information obtained on the

basis of the mode of payment chosen by the customer for making the purchase.

Value-added features such as NFC andTouch & Gocan be implemented in future.

TekMindz have built a payment platform for an African client. The solution enables companies and institutions to present

bills to their customers in a simplified and transparent manner. The solution allows customers to make payments on the

presented bills in a manner that ensures that the payment is validated and the company and/or institution receives its fund

The solution provides customers with multiple payment options and allows companies and institutions to focus on core

business rather than worry about billing and payment collection. Developed solution is robust and completely security pro

with special measures taken regarding account flexibility, performance, stability and ease of use of the application. Thesolution is further extended with:

Mobile Integrated Interface:Mobile Application can work with most mobile supported internet communication channels

such as GPRS, WiFi etc. to connect to the server placed on Cloud. The application is available for various platforms includin

Android, iOS, Blackberry and custom Mobile POS etc.

Extended International Services:This add-on is being developed over core payment platform to extend payment service

in international currencies including USD, Euro, and Pound Sterling etc.

Involved

Te

kMindzPaymentSolution Merchants

TELCOs

Included

mPayment

mWallet

Banks

Customers

BRINGING VALUE TO PAYMENTS

ON MOBILE

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EVERYTHING AS A SERVICE:UNLEASHING THE POWER OF CLOUD

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Cloud bases services are evolving

with rapid technological

advancements in response to the

growing need for cost

containment. As technologies

mature, different cloud-based

services such as Software as a

Service (SaaS), Platform as a

Service (PaaS), Business Process as

a Service (BPaaS) and Private

Infrastructure as a Service (IaaS)

are showing progressive market

maturity and enterprise adoption

varying with enterprise needs.

TekMindz's Business Consulting

and Technology Consulting

services enable enterprises in

leveraging Cloud technologies to

drive greater cost effectiveness

and agility and aligning IT with

strategic Business goals.

While each service matures based on

its application among different

enterprises, most businesses and

government enterprises are using

some types of Software as a Service

(SaaS) and successfully driving

significant cost advantage. Cloud

adoption is showing growing maturity

and rapidly moving towards

mainstream adoption. However,

choosing the right cloud-based

service and selecting the right cloud

solution Private, Public or Hybrid

are some of the key concerns for CIOs.

Learn more

tekmindz.com/services/

everything-as-a-service

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TekMindzs SMS basedsolution with Real-Time

Customer Feedback

system

REDEFININGCUSTOMER

With the competition getting stiffer, successful

delivery of a product or service is not enough, and

must be accompanied by an excellent and

measurable customer experience. In such a toughcompetitive business landscape, actionable

insights about the behavior of customers can give

the competitive edge to businesses.

One of the biggest challenges for businesses is to

be able to continually capture critical information

about customers behavior, quickly discover any

unpleasant customer experiences and take

corrective action upon them. Moreover,

information that is accurate and specific to the

business service, product, and location is needed which required a robust mechanism.

TekMindzs SMS based customer feedback system

is a enables retail brands deliver excellent and

measurable customer experience and improve

organization-wide consistency by offering them a

real time feedback management platform.

Through real-time feedback, businesses get more

accurate actionable insights into their target

customers behavior, understand what their

customers are expecting out of the brand, improvecustomer satisfaction and drive customer

engagement for better customer experiences.

The solution helps businesses receive, analyze and

enhance their customers experiences through:

Multi Mode Feedback Collection:SMS, Web, MobileWeb, Email & Voice based customer feedback

collection channels offer customers their preferred

choice of channel and helps receive feedback from

more customers.

Real Time Sentiment Analysis: All feedback received

through all channels in real time is processed for

positive / negative sentiment. The automated analysis

provides the basis for scoring and lists feedback which

needs to be acted upon.

Real Time Feedback Score & Comparison:Feedback

scores are provided which can be used to measure

and rate the customer experience. The scoring leads

to measuring & comparing trends and performance

for different locations, employees and/ or products.

Condition Based Feedback Routing:Promptly

distribute collected feedback and surveys to frontline

representatives and managers to chart future course

of action, training inputs and course corrections to

ensure customer delight stays a priority.

Real Time Feedback Response:With real time

response to customer feedback, you generate

opportunities to convert negative experiences hence

negative feedback to a positive one. You get to know

your customer's feedback on the experience and let

the team respond to it immediately.

EXPERIENCE

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TRAVEL & UNRAVEL INDIA

GoTourist is a Mobile Application conceptualized and developed by

TekMindz for the Ministry of Tourism of the Government of India.

The Government of India, for Ministry of Tourism, has taken major

initiates over the past few years to promote tourism in India. To

encourage tourism locally as well as from abroad - the

government continuously strives to provide visitors the most

memorable experience though the best services, safety and

security, information and facilities. However, in a country so large,

cultures so expansive and places so many to explore, there is a

clear need for technology driven innovation for a larger human

experience.

In a country so diverse, as exciting as it is to explore new horizons,

travelers in India have often faced cultural, lingual and safety

issues.

Local information, transportation, accommodation, food, personal

safety and social security are often the most concerning and many

a time, discouraging factors for a large number of international as

well as local tourists.

There was a need for an innovative, technology driven solution that

is available right at ones disposal at any minute and gives one all

the information one may need at the tap of a button. Moreover,

despite there being numerous such Mobile Apps available already,

there wasnt a comprehensive solution that is integrated with the

Indian Governments own Data Sets which validates the

Applications accuracy, security and efficiency.

TekMindz has come up with a solution to contribute to the Indian

Governments initiatives. We present Go Tourist.

GoTourist is a Mobile Application

conceptualized and developed by

TekMindz for the Ministry of Tourism of theGovernment of India. The application was

developed for the Government of Indias

#OpenDataApps Challenge using Open

Government Data. The initiative was

undertaken to encourage data-driven

innovation in the country. The Application

won the first prize under two competitive

categories - Tourism and Healthcare.

TekMindz develops aMobile Application for theMinistry of Tourism,Government of India.

TRAVELANDUNRAVELINDIA

Read more about GoTourist visiting

the Insights Section of our websitetekmindz.com/Insights/casestudies

TEK INDZT

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PROTECTING Applicationsecurity &Risk

ManagementSecurity is one of the prime concerns for all internet

applications. As web applications become more

complex, and verification & validation of software

applications becomes a catalyst for speed to market,

agility and reliability - in addition to cost effectiveness -

security testing is becoming a key enterprise concern.

Data is multiplying each day. As more and more vital

data is stored in web applications and the number oftransactions on the web increases, robust security testing

of web applications is becoming an enterprise

imperative. Security testing is the process that ensures

that confidential data stays secure and is not exposed to

unauthorized individuals/entities.

TekMindz delivers a comprehensive portfolio of

application security and risk management

solutions. With advanced security testing and a

platform managing application risk, our testing

portfolio delivers both the security expertise and

the critical integrations with application life cycle

management that help enterprises to not just

identify vulnerabilities but also reduce overall

application risk. Our application testing portfolio

includes advanced static (white box) and

dynamic (black box) analysis as well as innovative

technologies that keep up with the latest threats

and drive precise actionable results.

As more and more vital data is stored in web

applications and the number of transactions on the

web increases, proper security testing of web

applications is becoming very important. Security

testing is the process that determines that

confidential data stays confidential (i.e. it is not

exposed to individuals/entities for which it is not

meant) and users can perform only those tasks that

they are authorized to perform (e.g. a user should

not be able to deny the functionality of the web

site to other users, a user should not be able to

change the functionality of the web application in

an unintended way etc.).

At TekMindz, we enable organization in

overcoming the key challenges in application

security and tackle different factors that affect web

application security to create secure and reliable

software applications.

AGAINST VULNERABILITIES

Secured Web

Applications

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Emerging business technology trends such as

big data, analytics, in-memory computing

and integrated ecosystems will drive changesin the management and mindset of

infrastructure and operations (I&O). The

architecture of big data systems will require IT

operations teams to look for new

management tools and procedures. The

growing business needs for real-time

actionable analytics will require organizations

to become more adept at delivering

resources on demand. These strategic

technology trends have the potential to affect

individuals, businesses and IT organizations inmany ways. In some cases, the impact of the

trends will radically change the status quo in

terms of current technology, IT processes or

business processes - resulting in significant

cost and disruption. At the same time, these

technology trends bring new opportunity for

strategic business advantage for early

adopters with the potential for significant

market disruption in the coming years.

With such a transforming market landscape,

enterprises will continuously seek new and

innovative ways, formulate strategic designsand coordinate planning efforts to support

business transformation initiatives.

Technology is acting as a key driver for

business process owners, and change agents

within the business to strategize in order to

undertake transformation and balance

process standardization and innovation to

achieve transformational business results.

So, at TekMindz, we are driving technology asenabler to enhance business capabilities and

enable enterprises in combining processes,

key resources, competencies and critical

information to drive rapid positive change

and in turn deliver consistent value to their

customers.

THE FUTUREOF TECHNOLOGY IS ABOUT INNOVATION

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TECHNOLOGY

BUSINESS PROCESS MANAGEMENT

CONSULTING

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TEK INDZTECHNOLOGY

BUSINESS PROCESS MANAGEMENT

CONSULTING

About TekMindz

TekMindz is an IT consulting & technology services company with

headquarters in India, serving clients across Asia/Pacific, Middle East,

North America and Africa. Bringing together technology, people and

processes across diverse sectors for organizations around the world,

TekMindz enables business enterprises and governments to most

effectively serve their customers and citizens.

Know more about us by visiting our website atwww.tekmindz.com

Locations and Contacts

India Headquarters

Samin TekMindz India Pvt. Ltd.

H-171, Ground Floor

Sector 63,

Noida 201307 (U.P.) India

Tel : +91 120 6137000

The Americas

Samin TekMindz, Inc.

2711 Centerville Road,

Suite 400 Wilmington,

DE 19808

Tel: +1-408-512-2275

+1-408-692-7621