Technology @ UConnUITS Help Center powered by HuskyTechUConn Barnes & Noble Bookstore

Who Are We?

Jason West

● Computer Science and Engineering

● Shop Tech in the Shop

Julie Vumback

● Senior double majoring in Biology and Psychology

● Lead in the UITS Help Center

Ed Lane

● Lead Apple/Dell Technician of the Bookstore Technology Department

Who provides student tech support?

1

Who Provides Technology Support on Campus?

UITS Help Center - A free student

tech service that is available to any UConn

Student. We provide technology support

for their digital lives!

Until July 10th: Math Science Building

Room 037

July 10th Forward: 1st Floor Homer

Babbidge Library

What Can We Help With? ● Connecting to UConn-Secure

(Wired & Wireless)

● Keeping computers protected

● Assistance with Google Apps

● Software Support for Windows and

macOS

● Mobile Device troubleshooting

● NetID, Student Admin, & accounts

troubleshooting

Who Provides Technology Support on Campus?

UConn Barnes and Noble

Bookstore - On campus retailer,

authorized by vendors to sell Apple and

Dell computers, and provide diagnostics

and repair options for some computers.

Repair Department: First Floor of the

Bookstore

Monday - Friday 8:30 AM - 5:00 PM

What Can We Help With? ● Vendor certified technicians on

staff to provide hardware warranty

repairs for Apple, Dell and Lenovo

ThinkPad as well as out of warranty

repairs for other models

● On Campus Sales

● Trade-In Used, Damaged, or

Outdated Devices

● SafeWare Warranties

● Provide loaner computers

What computer should my student buy?

2

Differences Between OS’s

macOS

▪ Better suited for media editing

▫ Specifically video and photo editing

▪ Typically easier to troubleshoot, traditionally fewer viruses

▪ Few models available, all starting at ~$999

▪ Time Machine

Windows

▪ Better suited for business school applications

▪ Better for gaming

▪ Allows much more customization

▪ Variety of spec packages from several brands available for all price ranges

macOS vs. Windows

▪ Both Apple Laptops and computers running Windows are very similar in terms of quality

▪ Both computers are fully supported at UConn

▪ BootCamp option available for Macs

▫ Only available for computers with at least 50 GB of free space

▪ Minimum Requirements: Windows 7 or macOS 10.9

▪ Whatever you decide - make sure you have a warranty or insurance policy

SafeWare

▪ SafeWare

▫ $299 for 4 years for products up to $2,000

▫ $119 for 2 years for products up to $1,000

▫ Has to be added within a year of purchase

▫ Covers mechanical breakdown, electrical breakdown, failure during normal use, accidental damage, liquid damage, and power surge

▫ No deductible

▫ 6 months of theft insurance

What software is provided by the University?

3

Provided Software

macOS

▪ Microsoft Office - 2011 or 2016

▪ Skybox/UConn Anyware

▪ Antivirus - Avira

▪ Virtual Machine - VMWare

▫ Available for School of Engineering/School of Business

Windows

▪ Microsoft Office - 2013 or 2016

▪ Skybox/UConn Anyware

▪ Antivirus - MSE / Windows Defender

Place your screenshot here

Google DrivemyUConn Gmail

Computer Setup Locations

▪ Located in some freshman dorm buildings throughout campus

▪ Install recommended software

▪ Help with connecting to UConn-Secure

▪ Setup for mobile devices

▪ Locations:▫ McMahon▫ Towers▫ Buckley▫ Northwest

▫ Library

▪ Hours:▫ Friday 8am - 5pm▫ Saturday 11am - 5pm▫ Sunday 12pm - 5pm

Google Apps for Education

4

Google Apps for Education

Groups - Web forums and email

address groups for collaboration

Calendar - Schedule creation

and tracking tool

Drive - Storage and

collaboration tool, ability to backup data, has MS office comparable programs

Mail - University Email

account

Sites - Easily create websites

without code knowledge

Hangouts - Chat, screenshare

and video conference

Connecting to UCONN-SECURE

5

Connecting to the Internet

Wireless▪ Personal wireless routers are

NOT permitted on campus

▪ WPA2 Enterprise Network

▪ Requires NetID and associated password

Wired▪ Colored data jack in each

dorm room

▪ Switches available for high occupancy rooms

▪ Video game consoles must be connected via ethernet cable

What should I bring to campus?

6

Recommended Technology

▪ External HDD for data backup

▪ Local Printer and cable▪ Ethernet cable (25+ ft)▪ USB thumb drive▪ Surge protector - NOT

extension cord▪ Digital Ready TV

▫ Coaxial Cable

Smart TVs and Compatibility

My TV DOES NOT have an ethernet port on the back

My TV DOES have an ethernet port on the back

- Only streaming devices with ethernet plug-in

- Any streaming device besides Chromecast

Contact the UITS Help Center

▪ Visit our webpage - helpcenter.uconn.edu

▪ Chat Us - During business hours we have technicians available to live

chat on our webpage

▪ Email us - We can be reached at helpcenter@uconn.edu

▪ Call us - Contact our help desk 860-486-4357

▪ Quick Support - Visit our shop for quick software troubleshooting

▪ Shop Support - Drop your computer off and have a technician diagnose

and repair software issues. Unfortunately, we cannot repair hardware.

Monday - Thursday: 8am - 8pm Friday: 8am - 5pm

Saturday & Sunday: 11am - 5pm