Technology Management 2005

Outsourcing and ProjectManagement

The Outsourcing ProcessStrategies for Evaluation and ManagementRonan McIvor University of Ulster, Northern Ireland

Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined.

The book is ideal for use by postgraduate students studying the area of outsourcing and industry managers who are considering outsourcing or who already have outsourcing programmes in place.

‘Outsourcing - and its international counterpart, off shoring - are prominent again for many organizations thinking of survival in global competition. It is therefore good to have a concise analysis of the outsourcing process, with an emphasis on how to manage and evaluate it. McIvor provides both a comprehensive survey of relevant academic literature and a concrete framework for deciding what to outsource by taking account of competition, capability, and market risk. With volumes of writing already out there on this topic, this book provides a welcome respite for taking stock of what we know in theory and practice.’

Mari Sako, Said Business School, University of Oxford

Contents1. Introduction; 2. The trend towards outsourcing; 3. Theoretical influences on outsourcing; 4. The outsourcing process: a framework for evaluation and management; 5. Determining the current boundary of the organisation; 6. Activity importance analysis; 7. Capability analysis; 8. An analysis of the strategic sourcing options; 9. Developing the relationship strategy; 10. Establish, manage and evaluate the relationship; 11. Outsourcing experiences at Teleco; 12. Conclusions.

June 2005 310pp 31 line diagrams 27 tables978 0 521 84411 6 (0 521 84411 8)Hardback £40.00

Offshoring Information Technology Sourcing and Outsourcing to a Global WorkforceErran CarmelAmerican University, Washington DC

and Paul TjiaGPI Consultancy, The Netherlands

The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it’s cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing.

Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.

Features• Covers broad range of offshore topics• Uses real-life examples for illustration• Clearly written avoiding business jargon

Contents: Preface; Part I. The Fundamentals: 1. The offshore landscape; 2. Offshore economics and offshore risks; 3. Beginning the offshore journey; 4. The offshore country menu; Part II. Managerial Competency: 5. Offshore strategy; 6. Offshore legal issues; 7. Managing the offshore transition; 8. Overcoming distance and time; 9. Dealing with cross-cultural issues; Part III. Other Stakeholders: 10. Building software industries in developing nations; 11. Marketing of offshore services - the provider perspective; 12. Offshore politics; Biographies; References; Index.

May 2005 306pp 36 line diagrams 5 half-tones 18 tables978 0 521 84355 3 (0 521 84355 3) Hardback £35.00

Business Books forTechnologyManagers

Performance at the Limit Business Lessons from Formula 1 Motor RacingMark JenkinsCranfield School of Management, UK

Ken PasternakInter Associates Ltd, Helsinki, Finland

and Richard WestRichard West Associates, UK

This is a book for managers, consultants and students of business and management who are seeking to understand and improve the performance of their organization. Using Formula 1 motorsport as an example of how business can achieve optimal performance at all levels - individual, team, partnership and organization, the book describes many of the challenges facing Formula 1 teams and illustrates these through concepts and case studies to provide an overall understanding of performance at the limit.

Contents1. Introduction; 2. Why Formula 1 motor racing?; 3. The performance framework; 4. Individuals; 5. Teams; 6. Partners; 7. Organisation; 8. Integrating; 9. Innovating; 10. Transforming; 11. Performance; 12. Ten business lessons from Formula 1 motor racing; Appendix A. Grand Prix Champions 1950–2004; Appendix B. Grand Prix graveyard 1950–2004; Appendix C. Interview respondents; Appendix D. Published sources; Appendix E. References.

July 2005 228pp 16 half-tones 16 colour plates 5 tables 10 figures978 0 521 84400 0 (0 521 84400 2)Hardback £25.00

Time for a Model Change Re-engineering the Global Automotive IndustryGraeme P. MaxtonautoPOLIS Ltd.

and John WormaldautoPOLIS Ltd.

This book is about an industry that affects us all, detailing its development and how it works today, what it contributes to society and what it costs. The authors make wide-ranging recommendations for changes which must be made within the industry, both to safeguard future prosperity and to satisfy its many stakeholders. Taking a holistic view rather than a single-issue approach, and enjoying privileged access to data from the best-known firms, the book offers new and practical insights into the future of this vital yet often embattled business.

Contents1. From automania to maturity: in the main markets at least; 2. The problems that can be fixed: dealing with noxious emissions, traffic accidents and congestion; 3. The global resource challenges: energy and space; 4: A global industry: the changing international order; 5. The supplier industry: the catalyst for the profound changes to come; 6. The downstream sales and service sector: the coming revolution; 7. When the numbers don’t add up: an industry that doesn’t earn its keep; 8. Choosing a future for the automotive industry; 9. Time for a model change.

2004 294pp 1 half-tone 192 figures978 0 521 83715 6 (0 521 83715 4)Hardback £25.00

Decision Making using Game Theory An Introduction for ManagersAnthony KellyUniversity of Southampton

This book explains how game theory can predict the outcome of complex decision making processes, and how it can help you to improve your own negotiation and decision making skills. Clear examples and helpful diagrams are used throughout, and the mathematics is kept to a minimum.

2003 214pp 39 line diagrams 57 tables978 0 521 81462 1 (0 521 81462 6)Hardback £29.95

Forthcoming …

Intellectual Property for Managers and Investors A Guide to Evaluating, Protecting and Exploiting IPSteven J. FrankGoodwin Proctor, LLB

Competing and succeeding in today’s marketplace requires an in-depth understanding of intellectual property (IP). This book equips the business manager with a working, practical knowledge essential to creating and exploiting IP wealth. It shows investors how to evaluate IP strength and competitive value.

November 2005 176pp 17 line diagrams978 0 521 85106 0 (0 521 85106 8)Hardback c.£35.00

Information is correct at time of going to press but is subject to change without notice.

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Also Available…

Wireless Data Services Technologies, Business Models and Global MarketsChetan Sharmaand Yasuhisa Nakamura

The authors provide key insights into how to match wireless data technology to global markets.

2003 400pp 85 figures 20 genealogical tables978 0 521 82843 7 (0 521 82843 0)Hardback £40.00

Model Driven Architecture with Executable UML Chris Raistrick, Paul Francis, John Wright, Colin Carter, and Ian Wilkie

This book describes how to automatically generate executable code directly from UML model specifications.

2004 412pp 285 line diagrams 285 figures978 0 521 53771 1 (0 521 53771 1)1 Paperback, 1 CD-ROM £39.95

Managing Services Alan Nankervis, Yuki Miyamoto, and Ruth TaylorCurtin University of Technology, Perth, Australia

This book explores the strategic management of services through an Integrated Services Management Model.

2005 246 x 174 mm 384pp 34 tables 44 figures978 0 521 60651 6 (0 521 60651 9)Paperback c.£24.99

Please order from your local bookseller

The book industry is changing its numbering system. When quoting the ISBN, please use either the 13 or 10 digit ISBN (shown in brackets) when ordering during 2005 and 2006.

IT Project Proposals Writing to WinPaul Coombs

Whether responding to tender from a potential client or pitching a new IT project to the Board, this book can help you to create high quality, persuasive proposals. Using case studies and examples, it discusses the structuring of documents, the secrets behind persuasive writing, and the basic grammar and punctuation rules that will prevent writers from destroying a good argument through bad presentation. An automated questionnaire that allows any IT proposal to be evaluated is also introduced. For anyone producing internal or commercial proposals promoting software products or services.

Contents 1. Introduction; 2. Establishing the strategy; 3. Choosing the content; 4. Structuring the proposal; 5. Tightening up the text; 6. Obeying the grammar rules; 7. Obeying the punctuation rules; 8. Finishing off; 9. Reviewing the result; 10. Summary; Appendix A. The document standard; Appendix B. References and resources; Appendix C. Case studies.

August 2005 160pp 13 line diagrams 10 tables978 0 521 61257 9 (0 521 61257 8)Paperback £30.00

IT Project EstimationA Practical Guide to the Costing of SoftwarePaul CoombsThis concise, easy-to-read guide, provides practical, detailed advice on IT project estimation for managers and consultants. It shows why accurate estimates are needed, what different estimating methods can be used, and how to analyse the risk to make appropriate contingency allowances.

‘… very valuable for IT SW [software] business managers and consultants who are conducting large and complex SW [software] projects … I give the book an excellent recommendation …’.

Computing Reviews

2003 184pp 92 line diagrams 11 tables978 0 521 53285 3 (0 521 53285 X)Paperback, plus CD-ROM £32.00

Creativity andInnovation

Product InnovationLeading Change through Integrated Product Development David RaineyLally School of Management and Technology, Hartford, USA

This book describes, assesses, and applies the latest constructs, methods, techniques, and processes to enable managers, professionals, and practitioners to be more effective in designing, developing, and commercializing new products and services. It provides guidance and support in formulating and executing NPD programs for business practitioners and MBA students. The book is written from an Integrated Product Development (IPD) perspective, linking all aspects of marketing, costing and manufacturing into the development process even before the first prototype is built.

Contents Preface; Part I. Product Innovation, Strategic Logic, & the New Product Development Process: 1. Introduction to product innovation and new product development; 2. Strategic logic of product innovation; 3. New product development process and organizational aspects; Part II. Establishing the Foundation: the Conceptual Level: 4. Identifying new produce opportunities: idea generation (phase 1); 5. Concept development and selection (phase 2); 6. New product development program definition (phase 3); 7. Product/market considerations, integrated product design and product architecture; 8. Marketing strategies and methods: conceptualizing and designing the new product marketing campaign; 9. Production strategies and methods: operational and manufacturing implications; 10. Financial applications and implications; 11. Design and development (phase 4); 12. Validation phase (phase 5); 13. Pre-commercialization (phase 6) and launch; 14. Concluding remarks and insights about product innovation in the 21st century; Glossary; References.

June 2005 616pp 81 tables 118 figures978 0 521 84275 4 (0 521 84275 1)Hardback £50.00

Global IT Outsourcing Software Development across BordersSundeep SahayUniversitetet i Oslo, Norway

Brian NicholsonUniversity of Manchester, UK

and S. KrishnaIndian Institute of Management, Bangalore, India

This book offers key insights into how to manage software development across international boundaries. Based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea with Indian software houses, the authors analyze the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). Throughout the book, the authors draw on their extensive research and experience to offer constructive advice on how to manage GSAs more effectively.

‘Global outsourcing is now very big news. This looks at one aspect and is a real in-depth study.’

The Bookseller

Contents 1. Introducing the phenomenon of Global Software Work; 2. Globalization and Global Software Work; 3. Globtel’s GSA program In India; 4. The Globtel-Witech relationship: a ‘standardization’ perspective; 5. Global Software Work: an identity perspective; 6. The Globtel-MCI relationship: the dialectics of space and place; 7. Managing the knowledge transfer process: the case of Sierra and its Indian subsidiary; 8. The case of Gowing and Eron GSA: power and control; 9. Cross cultural communication challenges: GSAs between Japanese and Indian firms; 10. Reflections and synthesis on theoretical insights; 11. Managerial implications.

2003 282pp 5 figures978 0 521 81604 5 (0 521 81604 1)Hardback £45.00

Innovation on DemandNew Product Development Using TRIZVictor FeyWayne State University, West Bloomfield, USA

and Eugene RivinWayne State University, West Bloomfield, USA

This book describes a revolutionary methodology for enhancing technological innovation called TRIZ. The TRIZ methodology is increasingly being adopted by leading corporations around the world to enhance their competitive position. The authors explain how the TRIZ methodology harnesses creative principles extracted from thousands of successful patented inventions to help you find better, more innovative, solutions to your own design problems. Whether you’re trying to make a better beer can, find a new way to package microchips or reduce the number of parts in a lawnmower engine, this book can help.

ContentsPreface; 1. Introduction to TRIZ; 2. Resolving system conflicts; 3. Basics of the substance-field analysis; 4. Algorithm for inventive problem solving (ARIZ); 5. Laws of technological system evolution; 6. Guiding technology evolution; A1. Genrikh Altshuller - the creator of TRIZ; A2. System conflict matrix and inventive principles; A3. Standard approaches to solving inventive problems; A4. Using TRIZ in management practice; A5. Glossary; References.

September 2005 256pp 221 line diagrams 1 half-tone 11 tables 23 exercises978 0 521 82620 4 (0 521 82620 9)Hardback c. £35.00

Creativity in Product InnovationJacob GoldenbergHebrew University of Jerusalem, Israel

and David MazurskyHebrew University of Jerusalem, Israel

‘The book would be valuable reading for any professional in any one aspect of a product development process. It offers a divergent view that will stimulate and challenge the reader to reflect on their own product… this is a worthwhile text.’

Innovation

ContentsPreface; Acknowledgements; Introduction; 1. Codes of product revolution - a source for ideation; 2. Revisiting the view of creativity; 3. A review of popular creativity enhancement methods; 4. The attribute dependency template; 5. The forecasting matrix; 6. The replacement template; 7. The displacement template; 8. The component control template; 9. Templates in advertising; 10. Further background to the template theory; 11. Demarcating the creativity templates; 12. The primacy of templates in success and failure of products. 2002 238pp 55 line diagrams 15 half-tones978 0 521 00249 3 (0 521 00249 4) Paperback £28.00

The Business of ProjectsManaging Innovation in Complex Products and SystemsAndrew DaviesImperial College of Science, Technology and Medicine, London

and Michael HobdayUniversity of Sussex, Brighton, UK

Management of complex products and systems is central to many organizations today, as firms coordinate external activities and reduce internal bureaucracy. This book shows how projects enable strategy, innovation, capability building and organisational renewal in leading businesses.

October 2005 240pp 12 tables 31 figures978 0 521 84328 7 (0 521 84328 6)Hardback c.£40.00

Forthcoming …

Innovation and Entrepreneurship in JapanPolitics, Organizations, and High Technology FirmsKathryn Ibata-ArensDepaul University, Chicago, USA

This new perspective on Japanese economic history explores the struggles of entrepreneurs and civic-minded local leaders in fostering innovative activity.

November 2005 242pp 14 tables 26 figures978 0 521 85644 7 (0 521 85644 2)Hardback c. £45.00

Planning and Performance Measurement Service OrientationWinning Strategies and Best PracticesPaul AllenBusiness-IT Strategist, UK

This is an accessible introduction to service orientation. After covering the basics of service orientation, the author discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors.

December 2005 364pp 102 line diagrams978 0 521 84336 (0 521 84336 7)Hardback c. £30.00

Second-Wave Enterprise Resource Planning Systems Implementing for EffectivenessEdited by Graeme ShanksUniversity of Melbourne, Australia

Peter B. SeddonUniversity of Melbourne, Australia

and Leslie P. WillcocksUniversity of Warwick, UK

A collection of the world’s best research on ERP systems, with a view to providing a foundation for second wave improvements to enterprise systems. Written primarily for managers and consultants, this book is also an ideal reference for business schools and researchers

ContentsIntroduction; Part I. Implementation and Effectiveness: Overview; Part II. From Risks To Critical Success Factors; Part III. From Learning to Knowledge; Part IV. Cultural Aspects of Enterprise Systems; Part V. Future Directions

2003 468pp 50 line diagrams 978 0 521 81902 2 (0 521 81902 4)Hardback £40.00

Enterprise Resource Planning Systems Systems, Life Cycle, Electronic Commerce, and RiskDaniel E. O’Leary, University of Southern California

An examination of the pros and cons of ERP systems, explaining how they work, and their role at the heart of e-commerce.

2000 240pp 27 line diagrams978 0 521 79152 6 (0 521 79152 9)Hardback £30.00

Business Services Orchestration The Hypertier of Information TechnologyWaqar Sadiq Electronic Data Systems, Plano, TX, USA

and Felix Racca, Fuego Technology Corporation, Addison, TX, USA

Foreword by Michael Hammer

This book introduces a new industry technology, Business Service Orchestration (BSO). Section I describes an in-depth architecture and methodology for modeling the BSO. Section II focuses on technologies, ranging from component models to programming languages to various kinds of protocols. Section III reveals a real use case.

2003 400pp 50 line diagrams978 0 521 81981 7 (0 521 81981 4)Hardback £35.00

Mastering Your Organization’s ProcessesA Plain Guide to BPMRoger WhiteheadOffice Futures UK,

Jon PykeThe Process Factory, Ltd., UK

and John O’ConnellOffice Futures

This book will help you to understand and improve your organization’s business processes. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

ContentsForeword; Introduction; Plan of the book; Prologue; 1. A gentle introduction to systems and processes; 2. Business processes and their management; Case study 1. Canton of Zug; 3. The job BPM software is there to do; Case study 2. DVLA; 4. The systems of an organization; Case study 3. International Truck and Engine Corporation; 5. Looking outside the organization; Case study 4. Matáv (the Hungarian Telecommunications Company); 6. Organizations, people and systems; Case study 5. Morse Group Ltd.; 7. The business return on Business Process Management; Case study 6. POSCO; 8. Corporate strategies and approaches for Business Process Management; BPM musings; Case study 7. Rabofacet; 9. What to look for in a product; Case study 8. Sonae Distribuição Brasil; Appendix. A short history of process management; Suggested reading; References; Glossary.

November 2005 283pp 57 line diagrams 3 tables978 0 521 83975 4 (0 521 83975 0)Hardback c. £30.00