April 9, 2018 Technology Services Education Technology Leadership Mentoring Meeting

April 9, 2018 Technology Transformation Team (T3) Meeting

April 10, 2018 Technology Transformation Tactical Team (T4) – Focus on CCC

April 11, 2018 Houghton Mifflin Harcourt (HMH) Publishing Technology Leadership Panel

April 11, 2018 Planning Meeting with BrightBytes

April 12, 2018 April 2018 Board Recognition for E-Rate Reimbursements for Network Electronics

April 12, 2018 April 2018 Board Meeting Recommendation Preparation for Data Expansion

April 12, 2018 Executive Customer Engagement Meeting with HPE, Aruba, and Layer3

April 13, 2018 Meeting with Catapult for Network Management Operations (NMO) Services

April 13, 2018 Meeting with eLock360

April 13, 2018 Closing Message and Reflection

Technology Leadership and Communication (TLC)

Week Ending April 13, 2018

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 13, 2018

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 9, 2018

Frankie Jackson conducted the Technology

Leadership Mentoring team meeting on

Monday, April 9, 2018. The notes from the

meeting are here. The team focused on the

leadership topic of time management and

managing our levels of energy. A copy of the

topic presentation is here.

Technology Services Mentoring

Monday Mentoring Munch (M3) Team

For the Certified Education Technology Leader (CETL)

knowledge and skills, the team previewed the leadership

and vision responsibilities.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 9, 2018

Technology Leadership Team Conducts Technology Transformation Team (T3) Meeting

Frankie Jackson led the Technology Transformation Team (T3+) leadership meeting on Monday, April 9, 2018.

The notes from the meeting are here. With the men of the leadership out of town and on vacation, Frankie,

Jennifer, and Paula enjoyed casual conversation with project status.

Other topics discussed in the meeting included:

• Reviewing Key Performance Indicators and Results,

• Sharing gratitude,

• Reviewing each leader’s technology transformations,

• Discussing status, priorities, and issues, and

• Predicting the upcoming week’s success.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 10, 2018

Frankie Jackson met with Jennifer Miller and Scottie

Stevens on April 10, 2018 in a Technology Transformation

Tactical Team (T4) meeting. The purpose of the meeting is

to team with staff for transformation where there is a focus

on improvement that creates an environment for the team to

produce its best work.

The following are the reflections resulting from the meeting.

Technology Transformation Tactical Team (T4) MeetingCustomer Care Center - Focus on Leadership and Vision

• The service portfolio needs to be updated. Decided to update the service portfolio each semester, e.g. July

and January.

• The organization portfolio needs to be updated. Plan to have the structure in place by mid-May. Plan to have

it finalized by July 1st.

• Need to update the measure performance process to include the customer advocacy assignments.

• Need a better process for managing customer advocacy. A CCC rep will review the status of the service

request, reach to customer to see how they can assist, reach out to other teams to see what can be done to

resolve the issue. Also, please the advocacy notes on the performance excellence review e-mails that go out

each day.

• Will look at the process of 1-4 priority and make sure we are sending Tier 4 status checks.

• Need to deliver Great8 results to campus principals – Jennifer generated the data and delivered to Larry on

March 31, 2018

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 11, 2018

Houghton Mifflin Harcourt (HMH) Publishing

Technology Leader Panel

On April 11, 2018, as part of Houghton Mifflin Harcourt (HMH) publishing, Frankie Jackson participated in a

technology leader panel with Lenny Schad (CTO at Houston ISD), Jeff Kohrman (Information Technology Officer

at Spring ISD), and Darlene Rankin (Director of Instructional Technology at Katy ISD). Trish Torizzo served as

the moderator for the following questions. HMH is one of the nation’s largest publisher for educational materials.

The panel was there to provide guidance to help HMH do a better job at delivering electronic textbooks.

1. How is the role of the K-12 CIO and technology

leader changing?

2. What are you doing to ensure privacy of your

student data? What do you feel providers like HMH

should be doing as an industry to help you with

this?

2. What technologies do you see that are making an

impact on learning outcomes?

4. Has your district been implementing 1:1 programs?

What benefits have you encountered? What are the

impediments to implementation?

5. Is your district Google or Microsoft? Why?

6. What is one thing you'd like to see improved in the

products and services you receive from publishing

and digital learning companies? How can a

company like HMH help you fulfill your mission?

7. What is the biggest change you expect to see with

classroom technology ?Lenny Schad, Jeff Kohrman, Frankie Jackson,

Darlene Rankin, Trish Torizzo

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 11, 2018

Conference Call with BrightBytes: A Learning Analytics

Company to Measure Technology Outcomes

Frankie Jackson participated in a conference call on April 11, 2018 with

BrightBytes, a learning analytics company that combines data with educational

research to inform and measure improved learning outcomes.

With the large implementation of technology provided by the 2014 Bond and the

possibility of assessing the need for an upcoming Bond in 2020, a system like

BrightBytes could be beneficial.

BrightBytes provides a

research-based online

platform that measures

the effectiveness of

technology in schools

and offers data-driven

recommendations.

When Frankie was at

the 2018 Consortium of

School Networking

(CoSN) conference she

attended a session with

BrightBytes and

district’s from around

the nation that use it.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 12, 2018

Aruba HPE and Layer3 Customer Engagement Briefing

Richard Heffelfinger (Aruba HPE) with Frankie Jackson, Ray

Leung, and David Deitsch. Not pictured are Paula Ross, Oscar

Villar, James Costello, and Jennifer Miller

AGENDA ITEMS

• Welcome & Introductions / Voice of the

Customer: Review of Briefing

Objectives

• Hewlett Packard Enterprise (HPE)

Aruba Vision & Strategy

• The Digitization Transformation of K-12

• Lunch

• FBI Cyber Security for K-12

• Aruba 360 Secure Fabric

• Break

• Location Based Services for K-12

• Briefing Wrap-Up

• Review Action Items / Complete

Feedback

Aruba HPE hosted a customer engagement briefing for CyFair ISD’s network infrastructure team on Thursday,

April 12, 2018. Richard Heffelfinger coordinated the briefing that included the following agenda items. Layer3’s

implementation team also joined the briefing which made for a great day of learning and information sharing. The

teams strategized about future projects including CyberSecurity initiatives, wireless student information systems

based on location tracking, and redesigning new schools with cutting edge wireless and network infrastructure.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 12, 2018

April 2018 Board Recognition

For the Receipt of $5.2M of E-Rate Reimbursements

Dr. Henry and Board of Trustees recognized members from the Technology Services department along with

Ed and Polly Gifford of Education Partners Solution, and Presidio, the district’s network engineering partner,

for their hard work and support in the district receiving $5,232,431.54 in E-Rate reimbursement funds.

Dr. Henry, Carlos Garcia, Dr. Ogletree, Paula Ross, Leonard

Chance, Frankie Jackson, Katie Hernandez, Polly Gifford, Ed

Gifford, Steve Mergist, Doug Hayes, Kim Bowlin

Presidio has been responsible for the network

electronic refresh as part of the 2014 Bond

Technology Infrastructure Upgrade. EPS

worked closely with the district to identify and

apply for E-Rate funding reimbursement

opportunities. They also led the overall

technology upgrade architecture and design.

EPS had the original vision for identifying

funding opportunities for CFISD. Thank you

team! Members recognized from the

Technology Services department included:

• Paula Ross for overall Network

Infrastructure and Communications (NIC)

management

• Leonard Chance for managing technology

assets

• Katie Hernandez for overall coordination

• Kim Bowlin for coordination of technology

request for proposals and contracts

• Frankie Jackson for leadership and vision

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 12, 2018

April 2018 Board Recommendation for the Expansion

of the District’s Storage Area Network (SAN)

Frankie Jackson worked

with Greg Rhodes

through the week of April

9, 2018 to prepare a

pictorial representation of

the recommendation

going to the board for

approval on April 16,

2018. See the picture to

the right.

This recommendation will

expand the district’s

Storage Area Network

(SAN) to 2000 terabytes

which is estimated to

carry the district’s SAN

needs through 2020.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 13, 2018

Meeting with Catapult to Engage in Contracted Services

for Microsoft’s Active Directory and Domain Services

With the resignation of Josh Zhang in the Network

Management Operations (NMO) team, staff augmentation

is needed to “bridge the gap” until his position can be

backfilled. Frankie Jackson, Paula Ross and Greg

Rhodes met with representatives from Catapult on Friday,

April 13, 2018. We have worked with Catapult Systems in

the past. They helped with the Novell Groupwise to

Microsoft O365 conversion.

Greg Rhodes has met with their representatives and

members of their engineering team. With Catapult’s

knowledge and experience, we believe they can come in

and continue with the Microsoft Active Directory

implementation once Josh leaves on April 20, 2018. The

proposed activities in their scope include are shown on

the right. Currently the team is assessing the scope of

work and working to get approvals so Catapult

Can begin work.

Management of Active Directory

Management of Domain Network Services

Management of Dynamic Host Configuration

Protocol (DHCP)

Management of Group Policy

Management of servers

Active Directory diagrams and associated

documentation

Design and Implementation assistance for:

o Windows Server

o Implement Group Policies

o Domain Network Services

o File Services

o Fault-Tolerance

o Certificate Services

o Enhanced Security Admin Environment

o Remote Access

o Process Automation

o Monitoring and reporting

o Patching and updates

The Microsoft Active Directory

upgrade will need to be placed on hold

once Josh leaves if we cannot backfill

his position and bring Catapult in to

augment staffing on our team.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer April 13, 2018

CypherSecurity eLock360 Product

Enhancements Requested

Frankie Jackson met with Kelli Hanson, a representative from

CypherSecuriity, on April 13, 2018 to discuss their eLock360 data protection

software. The district’s cybersecurity services team evaluated eLock360 and

compared the capabilities to other available cybersecurity products. In

March, the CyFair team recommended to work with CypherSecurity to help

enhance the eLock360 product. We asked to continue using the product at

no charge for the next 12 months and during this time, work with their

company to build out the product for the K-12 market.

During the meeting, Frankie delivered a list of 8 new enhancements that the

CyberSecurity services team had prepared. Kelli sent our desired

enhancements to their technical team to setup a meeting to discuss the

improvements and establish a timeline for completion. This is great news!

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Closing Message and Reflection for the Week

Be the

Districtthat

Transforms

Education

LEAD in Providing

World-Class

Technology Services

in K-12 Systems

Core Values

Efficient

Accessible

Systematic

Highly-Skilled

Student-Focused

Service-Oriented

Leadership

We Transform

Education

April 13, 2018

On Wednesday I presented on a Technology

Leadership Panel with Houghton Mifflin Harcourt

Publishing, along with 3 other Chief Technology

Officers in the area. It was a reminder of how

complex the business of education is. Publishers are working

hard to try and make processes easier but they don’t

understand our challenges. Districts that aren’t centralized

and don’t have the robust infrastructure like we do have even

greater challenges, then without smart, stable staff – it’s

almost impossible to manage. I left feeling more blessed than

ever. Thank you team! – Frankie Jackson