technician software training · customer care center posted by jennifer miller, performance...

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Application Software Training

GE 8.4 Using Outlook

Course 55524 Outlook - Lab 2 - March 31 - 12:00 – 2:00

GE 8.2 Using One Drive

Course 55525 One Drive - Lab 2 - April 1 - 12:00 – 2:00

GE 8.3 Using One Note

Course 55522 One Note Lab 2 - March 7 - 9:00 - 11:00

Course 55523 One Note Lab 1 - April 8 - 9:00 - 11:00

GE – Great Expectation course number

Click here to login to the Learning Management System to

register.

Jennifer Miller, Performance Excellence ManagerMarch 4, 2016

Technician Software Training

Campus Technician Support

https://saml01.cfisd.net/idp/AuthnEngine

Posted by

Excellence in Action

Week of February 29 – March 4, 2016

Clearly Outstanding Customer Service Support

Each team’s Technicians receiving the two highest counts of Excellent

responses in the week’s returned surveys.

Jennifer Miller, Performance Excellence Manager March 4, 2016

Excellence in Action Technician Service Report

Name Campus

Dencio Cabitac Cypress Lakes High School

Demetria Hargrove Service Center

Sandra Hoppe Hamilton Middle School

Edward Quintanilha Cy-Fair High School

Art Ramirez Service Center

Coni Schelnick Thornton Middle School

Brenda Willey Watkins Middle School

Posted by


Week of February 29- March 4, 2016

Clearly Outstanding Service Request

Support

Each team’s Technicians closing the most service requests during the week.

Name Campus

Esmond DeSouza Cypress Creek High School

Martin Donald Service Center



Kelssem Quintal Dean Middle School




Posted by


Week of February 29 - March 4, 2016

Student Focused – Every Student, Every Day

Each team’s Technicians with the highest combined ranked score of the most

closed Instructional Service Requests and the shortest average age of

Instructional Service Requests.

Name Campus

Tim Crook Service Center


Patricia Fisher-Holmes Campbell Middle School



Holly Kosters Cypress Woods High School

Robert Love Bleyl Middle School





Posted by

Clearly Outstanding Service Technicians

Name Campus


Martin Donald Service Center





Each team’s Technicians with the highest combination of ranked scores -

Service Request Support, Customer Service Support, Student Focused – Every

Student, Every Day Support




Week of February 29 – March 4, 2016

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager

Klein ISD Visits the Customer Care Center

March 4, 2016

On Wednesday, March 2, 2016, Paula Crawford and Terri Nation

visited the Customer Care Center and met with Scottie Stevens

and Jennifer Miller. Paula is the Help Desk Manager and Terri is

a programmer for Klein ISD. Paula and Terri came to see the

processes and procedures in place at the Customer Care Center.

Items reviewed during their visit included the Technology website,

the weekly status reports, and a tour of the Customer Center area.

The display panels detailing incoming and current call status were

interesting to the Klein team.

Visiting with and meeting

with neighboring districts

allows our team to continue

to evaluate our processes

and improve with additional

information.

Many thanks to Paula and

Terri for visiting with us

this week.



CCC C – Customer Care Center Changes

March 4, 2016

This week the CCC team began several new processes.

• Arlicia Netto is now working from 8:00am - 5:00pm and

will be completing the end of day reports. Arlicia’s

schedule change will allow the team to distribute the

service offered to the department

• Janette Martinez is now posting the morning report

regarding the network status for the department. Janette’s

posting will allow for the information to be available to the

district earlier in the morning.

• Amanda Medau is working to distribute the Technician

certificates weekly instead of through the monthly

meetings. Providing communication to

the Technicians will allow us to better

interrelate the services provided by

the Technicians in a more timely fashion.

• Select calls received at the Customer

Care Center will be monitored by Scottie

Stevens. Rarely do you find a team

open to this level of scrutiny. Our

team was very open to this new process.

Leadership and VisionPosted by Charles Newton, Telecom Analyst IV March 4, 2016

Site Survey’s Begin for POP Locations (CyFair HS and Arnold MS)

The telecommunications group from the Enterprise Communications Network (ECN) team are starting

walkthrough’s for the POP sites. Starting Monday 2/29/16 site surveys began at Cy Fair HS and will continue

through the week finishing at Arnold MS on Friday 3/4/16. Data is being compiled and details are emerging for

each site. Walkthrough’s are scheduled and will continue for the remaining Proof of Process (POP) sites over

the coming weeks.

Awaiting budgeting updates from AT&T – 3/1/16

CFISD to review budgetary information and approve 3/4/16

Purchase Phones – March, 2016 (Ongoing)

Arnold MS Walkthrough complete 3/3/16

Data circuits have been delivered to Cyrus One datacenter,

ISC and CFISD PD and are ready to be tested and turned up

pending circuit delivery in the Allen, TX datacenter on 3/18/16

Dial tone back up lines have been ordered for the PD and ISC

locations. Delivery Date TBD

A detailed high level schedule with dependencies and

checklists has been circulated among the project team.

Cabling will be necessary for VoIP project, vendor and process

MCA chosen to install cables for POC sites

Windfern HS cabling walkthrough completed 2/26/16

Windfern HS cabling to begin – Date TBD

AT&T Service Technician Rick Schleuter

Performing Phone Inventory

Posted by

Assets Team

Leonard Chance, Assets Team Leader March 4, 2016

Asset Team

TASBO Conference

This week Leonard Chance(Assets) had the opportunity to attend the 70TH Annual TASBO Conference.

TASBO is an occasion for business leadership in a wide variety of concentrations to get together to

learn and share knowledge and discuss the challenges and opportunities that face our community. While

at the conference Leonard met with members of the Dallas ISD IM TEAM (Lyn Wilkerson and Barbara

Neal) and ran into some familiar faces (Frankie Jackson and Norma Blenderman).

Posted by

Assets Department

TASBO Presentation

Asset Team

Leonard Chance, Asset Team Leader March 4 , 2016

In addition to attending, Leonard Chance (Assets Team Leader), also had the good fortune to

co-present with Frankie Jackson (CFISD CTO) at one of the TASBO learning sessions. Their

presentation was “It’s More Than Just Managing Devices: Processes and Policies”. The

presentation focused on the importance of having the districts inventory management

processes well documented and available to increase efficiency and reduce confusion.


Posted by Janette Martinez, Customer Care Center

Network Availability Status at 7:00 a.m. on March 4, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

March 4, 2016

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Posted by

Technology Services Daily Status for

Friday, March 4, 2016

Customer Care Center, Performance Excellence


Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement

http://www.cfisd-technologyservices.net/uploads/5/1/5/7/51575175/sla_priorities-technology_service_requests.pdf

Posted byTechnology Leadership and Vision

Katie Hernandez March 3, 2016

Organizational AnnouncementFrankie Jackson is Awarded the

Texas Association of School Business Officials’

Commitment To Excellence Award

Each year, TASBO awards its highest individual honor,

their Commitment to Excellence Award, to the TASBO

member who best distinguishes themselves within their

profession, their community and TASBO. Each

nominee is evaluated on past accomplishments,

volunteerism, leadership and contributions at the

district level, including impact on student achievement.

Frankie Jackson, Chief Technology Officer, officially

received this prestigious award today at the TASBO

2016 Annual Conference in Dallas.

Norma Blenderman and Leonard Chance with

Frankie at the conference.

Click HERE to see Frankie accept the award.

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=m3vRnW2wGag__M&tbnid=8dA147Fe__aLmM:&ved=0CAUQjRw&url=http://anabasius.com/?m%3D200905&ei=Fzp1UsGaOsPUkQeO3IGQCA&psig=AFQjCNFO_eFVTxlQABJn-U_4SnxwmaD-6w&ust=1383500555573759

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=m3vRnW2wGag__M&tbnid=8dA147Fe__aLmM:&ved=0CAUQjRw&url=http://anabasius.com/?m%3D200905&ei=Fzp1UsGaOsPUkQeO3IGQCA&psig=AFQjCNFO_eFVTxlQABJn-U_4SnxwmaD-6w&ust=1383500555573759

https://www.youtube.com/watch?v=oPMctMn7TgQ&feature=youtu.be

Posted by

Sustainability Team

Frank Adian Service Center Manager March 3, 2016

Sustainability Team

Setup Laptops For TELPAS Testing

This week the Service Center technicians start setting up the class

rooms for the TELPAS testing that will start next week. One of the

class rooms at Holbrook elementary, shown below, was setup by

service technician Martin Donald. This is just one of many class

rooms that will be configured for the TELPAS testing.

Posted by

Sustainability Team

Frank Adian Service Center Manager March 4, 2016

Sustainability Team

Setup Laptops For TELPAS Testing

Service Center technicians are shown here after setting up the class room for the TELPAS testing at

Bane elementary. Picture from left to right are James O’Reilly, Crystal Gilbert, and Steven Rodriguez.

[]Acquisition Team

Receives Training At TASBO

Acquisitions Team

Posted by Kim Bowlin, Acquisition Team Leader March 3, 2016

Kim Bowlin, leader of the Acquisition

team, received training for two

courses (PUR303 Competitive

Sealed Proposals/Request for

Proposals and MGT303 Approaches

to Leadership and Management) this

week at TASBO.

Acquisition Team

Bond Money AT Work

Acquisition Team

Posted by Kim Bowlin, Technology Project Specialist March 2, 2016

School QTY PO

1 Jersey Village HS 175 P1637423

2 Cy-Woods HS 161 P1637493

3 Cy-Ridge HS 167 P1637500

4 Cy-Falls HS 184 P1637501

5 Langham Creek HS 168 P1637505

6 Cy-Lakes HS 188 P1637507

7 Cy-Ranch HS 170 P1637509

8 Windfern 21 P1637514

9 Kahla Middle School 82 P1637519

10 Hopper Middle School 64 P1637532

11 Bane Elementary 55 P1637538

12 Kirk Elementary 59 P1637541

13 Cy-Springs HS 172 P1637540

14 Cy-Fair HS 172 P1637543

15 Cy-Creek HS 172 P1637546

2010 Hovercam Solo 8 was order

this week for classrooms. Listed at

the right are the schools that will be

receiving the document cameras.

See link below for full specifications

of the document camera.

https://www.thehovercam.com/store

/hovercam-document-

cameras/hovercam-solo-8-detail

https://www.thehovercam.com/store/hovercam-document-cameras/hovercam-solo-8-detail







March 3, 2016

ECN is addressing issues at Rennell

Elementary School.



Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Posted by


Thursday, March 3, 2016







Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Thank you Technology Services Staff!

Post Date: March 2, 2016

Thank you Zuhura Gober for all of your help each and every day. You

are able to step in at a moment's notice and take care of any issue sent

your way. I want to specifically thank you for your help on February 18

when we welcomed surrounding Technology Leaders into our district.

You created a very welcoming attitude and made everyone feel welcome

Thank you for helping in all aspects of the process - preparation, setup,

support, photography, and consolidation help. You are truly one of a kind

and I appreciate you so very much. Jennifer Miller

John Crumbley recently purchased a license for Cisco WebEx. On Friday

morning, February 26, 2016, Andrew Tran from the ECN team was

working with multiple vendors in an attempt to get the wireless DHCP

scopes functioning after we moved Anthony Middle School to BYOT at

CyrusOne. John and Dava Clark graciously established a session for us

to utilize in our troubleshooting. This proved to be extremely valuable and

saved us a significant amount of time!

Thanks to both John and Dava!!

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Thank you Technology Services Staff!

Post Date: March 2, 2016

Thank you Jennifer Miller for taking time out of your busy schedule to

come to the ECN T4 meeting and discuss the iSupport SIN process.

The team was a little nervous having their name associated with a

SIN. After your explanation of the process, I believe everyone feels

better!

Thanks again, Paula Ross

Mike Raspet,

Thank you for a job with excellence and being so gracious and

understanding to those (meaning myself and the staff at Aragon

MS) that were waiting for the virus protocol process and files

restored to complete.

Ingrid Morassini

The NMO team received a call early Friday morning, February 26, 2016 from

the superintendent's office about a missing email. It can be a little stressful

walking into the commander in chief's office, but Mike Raspet was ready to

respond to the challenge. Mike was able to recover the missing information

and everyone was pleased!

Thank you Mike!







March 2, 2016



Systems Are Up!

Posted by


Wednesday, March 2, 2016







Elementary Switch Conversions

Continue to Progress at Swenke ES

North side of Highway 290 –Zone 3

Elizabeth Montes and Presidio managed the switch upgrade at Swenke ES on Tuesday, March 1, 2016.

The campus conversion was a success! Elizabeth worked with Nancy Grella (DII) to complete the final

campus testing.

Pictured above Nancy Grella DII Brittny Matthews (Presidio)

March 1, 2016Bond Goal 2.3 Install Network Infrastructure Electronics – Campus Level

Posted by: Elizabeth Montes, Network Analyst ECN Team







March 1, 2016

ECN is addressing issues at Rennell

Elementary School.





Systems Are Up!

Posted by


Tuesday, March 1, 2016







eFinancePLUS 5.1 Upgrade Begins

Information Services and Applications (ISA)

John Crumbley, Director of Information Services and ApplicationsPosted by February 26, 2015

The upgrade process for CFISD’s finance system, eFinancePLUS is

entering its initial phase, installation and system configuration.

There are three major phases to this upgrade process:

1. Installation and configuration of the eFinancePLUS 5.1 system

2. Conversion of the data and programs

3. System testing and acceptance by the finance users

The project plan and timeline is being completed

in conjunction with CFISD and SunGard personnel.

We are

HERE

http://webtools.esu3.org/media/wp-content/uploads/2014/05/eFinancePLUS_5.1_Features_Final.pdf

http://webtools.esu3.org/media/wp-content/uploads/2014/05/eFinancePLUS_5.1_Features_Final.pdf

Posted by

Anthony Middle School

First Middle School BYOT at DataCenter 4

Enterprise Communication Networks

Paula Ross, Director of Network Infrastructure and Communications Posted by February 25-26, 2016

On Thursday evening, February 25,

2016, Andrew Tran began working

with Chris Lindstrom from BlueCat

Networks to cutover Anthony MS from

DataCenter 3 to DataCenter 4.

Andrew worked to create the IP

scopes necessary for both the new

wired and wireless environments. Glen

Carpenter was onsite at Anthony MS

to assist with the testing. The wired

environment tested successfully

immediately. However, both Andrew

and Glen noticed a problem with the

wireless environment. No IP addresses

were being issued for the three wireless

networks:

CFISD_CP

CFISD_BYOT

CFISD_Visitor

At 8:00pm Thursday evening, the team

decided to resume testing the next

morning.

Posted by





Thanks to help from both John Crumbley and Dava Clark,

Andrew Tran was able to utilize John’s newly purchased

subscription to Cisco WebEx to troubleshoot with BlueCat

Networks, Layer3, Presidio and the CFISD team located at

Anthony MS.

Posted by





Pictured above is Joel McCotter and Ken Wasko from Layer3, along with Derly Buentello and

Adriana Cantu from CFISD. The teams worked most of the day and the collaborative effort

finally paid off about 2:00pm that afternoon. Anthony MS wireless connectivity to DataCenter 4

was finally functioning as designed.



Network Availability Status at 7:00 a.m. on February 29, 2016




February 29, 2016

Core Network and

Telecommunicat

ion Services

for Mission Critical

Systems Are Up!

ECN is addressing an issue at

Rennell Elementary

School.


County to resolve a Moodle

issue.

Posted by


Monday, February 29, 2016


Jennifer Miller, Performance Excellence Manager February 29, 2016





Significant Milestone Reached

UPS Installations at Campuses Are Complete

Under the direction of Elizabeth Montes, the SolidIT and CFISD teams reached a

significant milestone this week. The combined teams completed the installation of the

uninterruptible power supply (UPS) units at all campus sites this week. This past week the

teams worked to install UPS units at the last of the elementary campuses. As a result, new

UPS units are now installed at all High School, Middle School, and Elementary School

campuses. The next phase of this project will be focused on the installation of the

Administrative buildings.

Bond Goal 2.3 Install Network Infrastructure Electronics – Campus Level

Posted by: Elizabeth Montes, Network Analyst February 26, 2016

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Texas CIO Roundtable Webinar Regarding Google

for Education on February 26, 2016

February 26, 2016

On February 26, 2016, Frankie Jackson participated in a Texas Chief Information Officer (CIO) roundtable

webinar with Google representatives and Texas area Google school districts. Some of the interesting topics

are summarized in the following.

A copy of the presentation used during the

webinar is here.

• Google Docs adds new voice features

• Google Forms gets more templates and

add-on support

• STAAR Chrome App is released

• Google Expeditions is ready for beta

testing

• Google is expanding artifacts and

artworks in online museums

• Computer Science First is a new

program that Google is sponsoring

• Google Fiber is bringing free gigabit

fiber to public housing across the US

• Google trends

http://www.cfisd-technologyservices.net/uploads/5/1/5/7/51575175/l_v_google_cio_forum_02-26-2016.pdf





VENDOR

E-Rate E-Rate Funding

RequestFunding Category

Cogent - Internet Category 1 $40,363

ICTX - Internet Category 1 $75,600

AT&T VoIP Migration Category 1 $686,707

AT&T Voice Category 1 $395,382

Phonoscope - Dark Fiber Category 1 $159,826

Phonoscope - Wavelength Category 1 $117,000

Layer3 - Wireless Category 2 $3,327,519

Presidio - Cabling Category 2 $624,600

Presidio - Network Electronics Category 2 $6,026,523

TOTALS of ALL E-Rate 2015-2016 FILINGs $11,453,520

Estimated E-Rate

requests for 2015-2016

Katie Hernandez took the lead and served as the overall

point of contact between CFISD, Education Partners

Solution (EPS) and ESC12 E-Rate Works, the district’s

E-Rate consulting firms, to respond to questions from

the Schools and Library Division (SLD). This is GREAT

NEWS because it means our reimbursement requests

are being processed. This includes the large requests in

category 2, see the following table. If approved by the

SLD, the reimbursements will hopefully be used to

supplant the 2014 Bond Technology Infrastructure

projects. When notified, there will be a big celebration.


Posted by Frankie Jackson, Chief Technology Officer February 24 2016

Responding to E-Rate Reimbursement Questions

from the Schools and Library Division

The following requests were provided this week:

Provided budget information showing when 2014

Bond funds were sold. Also provided copies of our

district budget, showing we had “applicant share”

funds available for the purchases.

Uploaded non-winning RFP bid responses

Provided updated PEIMS information.

Provided supplemental information needed to

finalize and process the reimbursement requests.

http://www.eps4.com/

http://www.esc12.net/cms/one.aspx?portalId=2954383&pageId=14870863

Posted by

Assets Team

Leonard Chance, Assets Team Leader February 23, 2016

Assets Team

Hayes TipWebIT Advisory Committee Meeting

The assets team

assembled together to

get the latest news on

upcoming features for

the TipWebIT inventory

management system.

The team also had an

opportunity to voice

their opinion and

concerns about the

current system and

offer valuable input on

ways to improve the

system. Cassandra

Slade, Ashley

Katzenberger, David

Rodriguez and Leonard

Chance took part in this

teleconference.

Posted by

Assets Team


Assets Team

Special Education Technology Meeting

In an ongoing effort to

increase technology

accountability across the

district, Ashley Katzenberger

and Leonard Chance

(Assets Team) met with

Linda Conger and Johnette

Cunningham(Special

Education Department) to

discuss inventory processes

and share information about

department inventory

practices. This was an

excellent meeting that will

lead to greater accountability

with special education and

district technology in the

near future.

Posted by

Assets Team


Assets Team

Adam Elementary Construction Planning Meeting

David Rodriguez from the Assets

team, in conjunction with Presidio and

Solid IT, takes on the assignment of

verifying and documenting the

deliveries and installation of the new

network infrastructure and power

management components at Yeager

Elementary. David’s attention to detail

and great attitude has been vital in

gathering the information needed for

this undertaking.

[]Acquisition & Asset Team

Boots Made For Inventory & Delivery Tickets

Acquisitions Team

Kim Bowlin, Acquisition Team Leader February 26, 2016

The Acquisition and Asset teams are celebrating “Go Texan” Day at the Instructional Support Center.

Pictured from Left to Right: Samara Rivera-Rangel, Ashley Katzenberger, Leonard Chance & Carla

Kennedy


Posted by Frankie Jackson, Chief Technology Officer February 23, 2016

Internet Content Management and Filtering

Governance Committee Meeting on February 24, 2016

Greg Rhodes, Manager of the Network Management and Operations (NMO) team, led the Internet Content

Management and Filtering Governance Committee meeting on Wednesday, February 24, 2016. Frankie Jackson

and Paula Ross helped prepare the agenda and supported Greg during the meeting. The agenda included a

status about action items from the September 2015 meeting, digital citizenship, Google education, samples of

reports that are not available for monitoring, new and improved content filtering, BYOT status and direction, and

being clear about reporting Internet connection issues. A copy of the full presentation used during the meeting is

here.

Becky Cook, Director of Instructional Technology, and Sheri McCaig, Principal at Goodson

http://www.cfisd-technologyservices.net/uploads/5/1/5/7/51575175/internet_content_management_and_filtering_governance_committee_meeting_2-24-2016.pdf




Posted by Frankie Jackson, Chief Technology Officer February 23, 2016

Project Design Meeting for the Data Center Virtualization and

Infrastructure Upgrade (Bond Goals 4.1 and 4.2)

The project design meeting for the data center virtualization upgrade was held on Tuesday, February 23, 2016.

Teams representing their specific components of the technical solution discussed their proposed designs. With

Polly Gifford, EPS, leading the technical discussion, the team is developing a roadmap for implementation.

The following picture shows the various strategic partners involved with the first layer of design.

Technical engineers working on the first layer of design of the Data Center Virtualization Infrastructure Upgrade


Posted by Frankie Jackson, Chief Technology Officer

2014 Bond Technology Infrastructure Summary

Completion Status Provided to Facilities and Construction

Frankie Jackson provided a 2014 Bond Technology Infrastructure Summary completion status to Roy Sprague,

Associate Superintendent of Facilities and Construction, on Sunday, February 22, 2016, as shown in the

following table.

February 22, 2016

Goal 2014 Bond Technology GoalsEst. %

Complete

% Spent

as of

2/19/16

Cost Allocation

in 2014 Bond

Expenditures

to Date as of

2/19/16

1.1 Install High Speed Wireless Access Infrastructure 65% 75.69% $12,934,270.00 $9,789,394.81

2.1 Install Network Electronics Infrastructure 65% 48.01% $28,689,853.45 $13,775,018.68

3.1 Upgrade Fiber and Cabling Connectivity 75% 150.46% $4,670,150.00 $7,026,830.31

3.2 Upgrade Electrical Power and Air Conditioning 35% 81.53% $4,969,862.99 $4,051,859.94

4.1 Build a Virtualized Server Data Center 10% 3.28% $3,105,236.33 $101,874.75

4.2 Install a Storage Area Network (SAN) 5% 0.00% $4,684,504.41 $0.00

4.3 Co-Locate Data Center at an External Facility 65% 63.68% $698,413.20 $444,745.70

4.4 Build Backup, Recovery, and Business Continuity 25% 66.45% $1,660,506.21 $1,103,396.00

5.1Replace Telephone System with VoIP

Communications15% 14.61% $7,469,293.81 $1,090,892.60

5.2 Replace Administrative Staff Technology 20% 30.72% $8,097,716.00 $2,487,656.30

5.3 Replace Network Printers and Print Servers 10% 5.66% $4,182,715.00 $236,934.98

6.1 Install Technology Infrastructure in New Schools 20% 24.53% $3,315,248.00 $813,311.53

7.1 Design Contingency 16% 15.68% $5,913,443.89 $927,288.70

Grand Totals 33% 46.30% $90,391,213.29 $41,849,204.30

http://www.cfisd-technologyservices.net/2014-bond.html

http://www.cfisd-technologyservices.net/goal-1---wireless.html

http://www.cfisd-technologyservices.net/goal-2---infrastructure.html

http://www.cfisd-technologyservices.net/sub-goal-31-fibercabling-connectivity.html

http://www.cfisd-technologyservices.net/sub-goal-32-electrical-power-and-ac.html

http://www.cfisd-technologyservices.net/goal-4---datacenter.html




http://www.cfisd-technologyservices.net/sub-goal-51-telephone-upgrade.html

http://www.cfisd-technologyservices.net/sub-goal-52-administrative-technology.html

http://www.cfisd-technologyservices.net/sub-goal-53-network-printer-replacement.html

http://www.cfisd-technologyservices.net/goal-6---new-schools.html









Systems Are Up!

February 26, 2016

Posted by


Friday, February 26, 2016








Posted by: February 25, 2016John Crumbley

On February 13, 2016, this outstanding team placed fifth

out of forty schools. This achievement allows them to

advance to the Texas State MATHCOUNTS Competition

in Irving March 19, 2016. One of the stars of the team is

eighth grader Govind Chada, Neetha’s talented son.

Neetha Chada

Neetha Chada is a senior programmer

/ analyst with the ISA Business

Services team. Her main focus is

supporting the Counselors and the

Science Resource Center (SCR). In

her spare time, she and her husband

coach Spillane’s MATHCOUNTS

Academic Team. The team is only in

its second year.

Angela Zhong Steven Cheng

Govind Chada Sritha Cheemerla

Neetha Chada









Systems Are Up!

February 25, 2016

Posted by


Thursday, February 25, 2016







Supporting Student Services



Pat Maldonado and Norma Blenderman

(pictured here) are using the newest

tool in their data arsenal, OnDataSuite,

to review and report data related to the

school district.

Their current project consists of

reviewing three (3) years of student

discipline data, specifically incidents

that involve the act of ‘fighting’, and

create a report that will be shared with

Student Services, and ultimately with

Dr. Henry, Superintendent of Schools.

Way To Go Pat & Norma! Pat Maldonado Norma Blenderman

Supporting School Nurses



Rodney White, working with the DII team, is assisting

Bevin Gordon, Director of Health Services, to

investigate the possibility of using barcode scanners in

the campus health centers. This new technology

addition will reduce data input errors by reading

existing barcodes, such as the student id numbers

from student badges. This is similar to the technology

implementation in food service and library services.

Rodney White

Online Document Storage



Dava Clark and Eric May were joined by Calvin Stephens on

Wednesday, February 24, 2016, to receive training in forms creation and

workflow design in Laserfiche Avante. Calvin is the Senior Solutions

Architect with JPI, Laserfiche’s Premier integrator. This training furthers

ISA’s commitment to Human Resources and their paper-less initiative.

Dava Clark Calvin Stephens, JPI Eric May

http://www.jpidr.com/home.asp

http://www.jpidr.com/home.asp

technician software training · customer care center posted by jennifer miller, performance...

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