Technical Certificate Workshop

205 Duty of Care

1August 2012

Aims and Objectives

The aim of this session is To leave with a completed task workbook which covers Duty of Care,

Safeguarding individuals, managing conflicts, comments and complaints.

The objectives for the end of this session are; You will have an understanding of ‘Duty of Care’. You will have an understanding of duty of care, to safeguard the individuals

you support. You will have an understanding of how to recognise and manage conflicts or

dilemmas You will have an understanding of how to utilise your complaints procedure

and how to manage complaints.

2August 2012

Brainstorm; What is Duty of Care?

• See unison handout also

3August 2012

Duty of Care;

• Technically speaking;

• You must take reasonable care to avoid acts or omissions which you can reasonably foresee would be likely to injure your neighbour

4August 2012

Duty of Care• In relation to Health and Social Care;

• Where reasonably possible, your actions must not place an individual at risk of danger, harm or abuse when caring for them.

• By taking a job in care you are taking on a duty to care, therefore you owe it to your service users to care for them.

5August 2012

Brainstorm; Breaching Duty of Care

• Think in your groups of ways you might breach your duty of care;

6August 2012

Brainstorm; Upholding Duty of Care

• Now think about what you do on a daily basis to up hold your duty of care

7August 2012

The Law• You are responsible under the following

laws to uphold a duty of care;

– No secrets (2000)– The Care Standards Act (2000)– Human Rights Act (1998)– Mental Capacity Act (2005)– Your own organisational policies and

procedures

8August 2012

Duty of Care and Safeguarding

• What is safeguarding?– Safeguarding adults is a broader definition

which includes protecting adults from harm. » (Lancashire County Council 2010)

• By upholding your duty of care, you are automatically safeguarding individuals.

9August 2012

Conflicts and Dilemmas in Duty of Care

• What are some the possible conflicts between your Duty Of Care and your service users rights?

• See handout

10August 2012

Managing conflictsUsing the scenario you have been given in

your groups

• Identify;– What is the conflict?– What is or to whom is your duty of care in this

situation?– Devise a plan of action managing this conflict– What legislations might impinge on this?

11August 2012

Brainstorm; Seeking Support

• Make a list of places where you could seek advice and support

12August 2012

Complaints

• What is a complaint?

– A complaint is an expression of dissatisfaction, either written or spoken.

• A complaint can be made by an individual or a group.

13August 2012

Good practice when managing complaints

• Stay calm

• Record everything some-one has told you

• Advise a line manager

• Offer no opinion

• Be polite to the person

• Make no promises about any actions they want

August 2012 14