tech update: cisco ip communications · • ciscoworks ipc ops mgr 1.1 ... call hold and resume...

1© 2006 Cisco Systems, Inc. All rights reserved.

Tech Update:

Cisco IP Communications

Per Toft, Cisco [email protected]. april 2006

mailto:[email protected]


Agenda

• Cisco Unified Communications overview

• Cisco Unified CallManager nyheder og roadmapCisco Unified CallManager 4.2

Cisco Unified CallManager 5.0

• IP Endpoint update

• Messaging

• Conferencing

• Pricing/packaging update

• Cisco Unified Presense Server

• Cisco Unified Personal Communicator

• Enterprise Mobility


Cisco Unified Communications overview


Cisco Unified Communications

Cisco Strategy: Create Solutions that Enable More Effective Communications that Directly

Impact Businesses’ Top and Bottom Line

CollaborativeEffective

Eliminate communications complexity and reach the right

resource the first time

Open

Applications that enable user-controlled

productivity anywhere, anytime

with any device

Standards-based, Secure Systems,

built into the Intelligent

Information Network


Cisco Unified Communications Solution

IP Network

E-MailCollaboration Calendar

VideoConferencing

Web ApplicationAudio-Conferencing

Instant Messaging

VoiceMessaging

ContactCenter

TelephoneServices

TelephoneServices

Security

Business Process

Business TransformationProductivity


Cisco Voice Technology Group (VTG) Vision for an IPC System Release

To deliver an integrated, tested, documented suite of IPC products to the enterprise which increases sales and customer satisfaction through easier ordering, system-wide licensing and pricing, and system-level support.

“Columbus” provides the key first steps toward a complete system release by expanding on the existing “Golden Bridge” process adding some up-front system requirements definition with a focus on management, pricing, marketing and sale as one system…

To deliver an integrated, tested, documented suite of IPC products to the enterprise which increases sales and customer satisfaction through easier ordering, system-wide licensing and pricing, and system-level support.

“Columbus” provides the key first steps toward a complete system release by expanding on the existing “Golden Bridge” process adding some up-front system requirements definition with a focus on management, pricing, marketing and sale as one system…


March 6th launch components –WW launch for Enterprise and Commercial

Applications to Increase

Business Productivity

Tools

Secure, Extensible,

Open Platforms

• Line Side SIP on CCM 5.0and CME 4.3/4.0

• Presence Server• Enhanced SIP Trunking• CCM 5.0• CME 3.4/SRST 3.4• CME 4.0/SRST 4.0• RSVP Agent• Enhanced Gateway security

• CallManager 5.0 Appliance Model

• Integrated systems support packages

• Integrated systems pricing Cisco ROS – Basic

• Solutions Expert

• Cisco Unified Pers Comm v 1.0• Dual-Mode Support for

Motorola Dual-Mode Support for Nokia

• Cisco IP Phone Messenger• Cisco Unity Express 2.3 • Cisco Unity 4.2• Cisco IP Communicator 2.0

• IPCC Enterprise 7.1• IPCC Enterprise Expert & Analytics• IPCC Express 4.5• IPCC Soft ACD Support• IPVC 5.0• CRM Connector 3.0• Communications Media Module• Cisco VT Advantage 2.0

• 7911G IP Phone• Enhanced SIP Capability for Phones

(7911G/7941G/7961G/7970G) • GigE models (Cisco IP Phones

7941/7961G-GE)• CTI Links for Genesys

• CiscoWorks IPC Ops Mgr 1.1• CiscoWorks Service Monitor 1.1• IPCC Hosted Partitioning and

Provisioning Enhancements

NEWNew release of Existing


Cisco Unified CallManager


Cisco CallManager Release Strategy

CCM 3.x

CCM 4.x

CCM 5.x

Windows Server 2000

Windows Server 2000

Appliance Model

3.3(5)

4.0(2a) 4.2(1)

5.0(1) 5.0(2)

2005 2006

Shipping

Planned

4.1(3)


CCM 4.2 Features

• Log in/out of Hunt Groups• Call Forward on Non Registered or No Bandwidth• IPMA (Assistant) on the phone• Complex Passwords and password aging using Active

Directory• Visual Group call pick-up enhancements• Intra-Cluster Device mobility improvements• Directed Call Park• Voice Quality Statistics (K-Factor)• DOD Enhancements• CiscoTSP supported on Windows 2003 Server


Log in/out of Hunt Groups

• Softkey (HLog) will do the Log in/outDansk softkey: “GrpLog”

• The phone will provide a visual statusStatus Line: “Logget ud af søgegrupper”

• Log in/out of ALL Hunt Groups• Device Based. ALL DNs at the same time• Default State: logged in• Complications in shared lines

Logged out device will be silent but all the others will ring

• Special tone could be played for Logged out devicesNew service parameter: “Hunt Group Logoff Notification”


Call Forward on Non Registered 1/2


Call Forward on Non Registered 2/2

• Og hvad kan man så lige bruge det til?

• Brugere på et fjernkontor mister WAN-forbindelsen:

• => Kald sendes via PSTN til en SRST telefon=> Kald sendes til mobilen

• Nokia Dual Mode Phone uden Mobile Connect:

• => Kald sendes til mobilen, når man er uden for WIFI dækning


IPMA (Assistant) on the phone

The IPMA phone service will have the following screens available to the assistant’s phone.

1. Assistant Login screen

2. Manager Status Page

3. Manager Settings Page

4. Assistant Settings Page

5. Manager and Assistant Divert Target


IPMA (Assistant) on the phoneManager Status

IDLE Active calls


Visual Group call pick-up enhancements

• Call Pickup allows you to answer a call that comes in on a Directory Number other than your own

• Call Pickup Notification enhances the existing functionality by providing alerts to members of a Pickup Group.

• Notification can be Audio, Visual or Both

• Notification Delay, Verbosity of Visual Alerts and Nature of Audio Alert will be configurable


Intra-Cluster Device mobility improvements

• Until CCM 4.2, when devices moves to different location other than the configured one, the old location configuration is used.

• Due to this, Bandwidth allocation, media resource allocation, Gateway selection (e.g. 112), Region Configuration, AAR Group etc. were done based on device’s old location and thus reducing voice Quality, wrong allocation of resources etc.

• As of CCM 4.2 location configuration can be done based on IP address range thus opening up for true device mobility.


Cisco CallManager 4.2 Summary

• CCM 4.2 is based on customer requirements, primarily from EMEA

• Windows 2000 version

• Different features from CCM 5.0

• FCS March 2006


Cisco CallManager 5.0 Themes

• Appliance modelImproved installation and upgrades

• AdministrationEnhancements

Licensing compliance

• Expanding SIP portfolioSIP line side

Enhanced networking

Presence

• Japanese, Chinese, and Korean Character Set Support


Cisco CallManager Appliance Model

• Complete hardware software solution

• Alternative operating system Improve installation and upgrade

Increased security and reliability

• Software solutionCisco Security Agent included as with Windows version

• Interfaces provide access to systemAdministration via CLI and GUI

Third-party access is through documented APIs

• Supported on Cisco MCS servers7815, 7825, 7835 and 7845


Administration Enhancements

• Administration improvements

• Cisco common look and feel • Windows Internet Explorer

for access to GUI• Licensing compliance• Administration

Improvements Easier and quicker user add and deleteLine Improvements—Arrange lines on 7914Copy station Quick password resetScheduled provisioning (BAT)


Licensing Compliance

• Cisco CallManager licensing compliance for:

DevicesApplication

• Device licensesThe maximum number of provisioned devices (IP phones, video devices) in CM database will be tracked and enforcedCustomer will only be able to support the number of devices they have purchased licenses for

• Application licensesThe CM software will be tied to a server via mac address

• Licenses will be created and distributed in accordance with Cisco FlexLM process used for Cisco Unity today


Cisco SIP Enterprise SolutionCallManager 5.0

SCCPMGCPH.323CTISIP/SIMPLE/KPML

Cisco Unified Communicator

Unity / Unity Connection

CTI Apps

Gateways

MeetingPlace /MP Express Cisco Unified

Presence Server

Carriers /Other PBXs

Cisco and 3rd-Party Phones

Soft Phones

VideoEndpoints

CCME

MicrosoftLCS

IBMSametime

CallManager 5.0

CallManager 5.0

CallManager 5.0 integrates rich, native SIP and SIMPLE support on both line-side and trunk-side interfaces (for both audio and video calls) with integrated presence on phones and applications; KPML and RFC 2833 support for DTMF; TLS and Digest Authentication for security; seamless protocol inter-working between SIP, H.323, MGCP, SCCP, TAPI/JTAPI; RSVP support for topology-aware Call Admission Control, and much more...


SIP Line Side Support

• IETF standards-based RFC 3261 for basic SIP interoperability SIP RFCs for feature support

• Support of industry wide accepted SIP behaviorsSIP registrationSIP basic callSIP ‘Best Practices’ for core feature support

• Support key Cisco CallManager call control featuresLink into core CallManager call controlSupport for Core CTI based applications

• Support of third-party SIP phonesSupport—SIP standards based desktop features from third-party phone as well as core CallManager call control features (e.g. digit analysis and routing)


Are 3rd-Party Products “Supported” with Cisco CallManager?

• TDP-Approved Products: “Yes”Interoperability testing required by external test lab

Test plan provided by CiscoCovers any licensed value-added technology as well as basic interoperabilityCisco compatibility logo awarded upon successful test completion

Cisco TAC will provide coordinated support• Generic (non-TDP) Products: “No”

Cisco provides no guarantee of interoperabilityInteroperability testing outsourced to external testing lab

Little or no ongoing impact on Cisco engineering or business developmentCisco-provided test plan covers subset of CallManager-supported features (next slide)Pass/fail test results posted on web site maintained by test lab

Cisco TAC will not troubleshoot problems that appear only with 3rd-party product


Device Types for 3rd-Party Endpoints

Device Type “3rd Party Basic” “3rd Party Advanced”

Limited RFC 3261 and related RFCs

Signaling and Media Encryption No Yes

Wireless (802.11 or Dual Mode) No Yes

Number of DNs 1 max 8 max

Video No Planned*

SIP Features All Supported SIP Features

* An additional RTU fee likely will be charged for this feature


RFC based SIP Features Offered to 3rd-Party Basic Clients

For CallManager 5.0:

Call Hold and Resume

Transfer Unattended

Transfer Attended

Call Forwarding All

Call Forwarding No Answer

Call Forwarding Busy

Incoming Call Screening

Outgoing Call Screening

Multiple Calls per Line

Calling and Connected Line ID

Calling and Connected Name ID

Message Waiting Indication

Three-Way Conference Calling

Call Forking

Speed Dialing

Multiple Lines per Phone


SCCPSIP

Seamless Support for SCCP and SIP

CallManager

3rd-Party SIP Phones

(Basic and Advanced)SCCP Phones SIP Phones


Cisco CallManager 5.0 Presence Features (Busy Lamp Field)

• Speed-dial buttons• Call history logs• Directory

• Supported on:7911/41/61/70/71 SCCP and SIP phones7940/60 SCCP phones

Icon

SpeedDial Unknown

BLF SpeedDial Busy

BLF SpeedDial Idle

Description Status


Presence - Speed-Dial Buttons

Busy/AvailablePresence Indicator

• LED lamp and icon indicate busy/Idle/ unknown state

• CCM groups used for restricting access, option provisioned by CCM admin

• Alerting state and call pickup not available, provided in future release


Presence - Call History Logs and Directory

Busy/Idle/UnknownPresence Indicator

• Presence enabled call logs and directory allow users to check line state of others before placing calls

• CCM groups used for restricting access


CCM RSVP Agent

Edge router contains an RSVP Agent. This agent is the RSVP signaling proxy for the CCM.

Main Office

Remote Office #1 Remote Office

#2Reserved Path (audio stream) RSVP AgentRSVP Agent

CCM CCM signaling to RSVP Agents to establish inter-

location reservation.

Phone to agent media – not reserved.


Cisco CallManager 5.0 Summary

• The appliance model is in addition to the Windows platform—Choices for customers and partners

• Cisco CallManager 5.0 provides:Appliance model—Easier to install and upgrade—Lower cost for partners

Enhanced administration—Less time to administer

SIP Line Side Support—Choice for customers that desire a standards-based solution; Opens up the possibility for custom application development—Value added services

Other enhancements – BLF and Chinese, Japanese and Korean character set support


Cisco IP Endpoint Update


Continuous Development In Endpoints

Cisco Unified IP Phone7902G*

Cisco Unified IP Phones7905G*/7912G*/7911G

Cisco Unified IP Phone7960G/7961G/7961G-GE

Cisco Unified IP Phone7970G/7971G-GE

Cisco Unified IP Phone7940G/7941G/7941G-GE

Cisco Unified IP Phone7985GCisco Unified Video Advantage

Cisco IP CommunicatorCisco Unified Wireless

IP Phone 7920

Cisco VG248 AnalogPhone Gateway

Cisco ATA 186/188*

* Announced EoS


Newest Additions to the Cisco Unified IP Phone Portfolio

Existing Portfolio of Best-Selling IP Phones

List

Pric

e Additional Enhanced IP Phones

Cisco Unified IP Phone 7960G

Basic

Business

Manager

Enhanced Business

Enhanced Manager

Executive


Enhanced General Purpose

Enhanced Power and Data Throughput Options

Features

Enhanced Applications Capability

Unicode Support for Asian Localization







High Resolution Phone Display

Cisco IP Phones 7960G, 7940G

Cisco IP Phone 7970GCisco IP Phones 7961G, 7941G


Cisco Wireless IP Phone 7920 “Roadmap”

Cisco Wireless IP Phone 7920 for Australia– Meets Australia Telephony specs:

AS/ACIF:S004, AS/ACIF:S040

Multi-phone and battery charger– Charges 6 phones and 6 batteries

simultaneously

– Desk and wall-mount

v3.0 firmware release– EAP-FAST

– Improved battery life

– French, German, Italian, Spanish, Portuguese, Japanese, Chinese, Korean, Swedish, Danish, Norwegian, Finnish, Dutch

– CM4.2, CM5.0, CME3.3Q4 CY05Q2

CY05

7920 2.0 Firmware Release

7920 3.0 Firmware Release

7920 Multi-charger

7920 for Australia

Q3 CY05

Q1 CY06


Messaging: Improving Employee Productivity

and Customer Satisfaction


Messaging Choices

Product UsersMessaging

Type Platform

TDM PBX

Integr.Net-

workingRedun-dancy

Cisco Unity Express

Less than 250 Voice Mail and Integrated Messaging

Router Based

No

Yes

Yes

No

Cisco Unity Connection

Up to 1500 Voice Mail andIntegrated Messaging

Server Based

Yes

No No

Cisco Unity 7,500 per server

Voice Mail,Integrated

Messaging andUnified

Messaging

Server Based

Yes Yes


Cisco UnityPremier, Enterprise-Class Messaging Platform for Multi-Site Deployments• Provides voicemail, unified messaging and

integrated messaging options

• Ideal for multi-site, networked deployments

• Scales to support 96 ports and 7500 users per server, networked to support up to 250,000 users

• Powerful capabilities to ease migration to IP communications

• Useful features to facilitate Octel and Nortel EOL system replacement

• Global solution with support for over 30 languages

• Combine Cisco Unity 4.X and Cisco Unity Express deployments—A powerful option for large, distributed Enterprise customers


Cisco Unity Connection

Simple, Easy-to-Install Voicemail System for Single Sites• Supports up to 72 ports,

1,500 users on single server

• Integrated messaging to receive voicemail in email clients

• Installs in ~one hour

• Multiple language supportAustralian English, European French, French Canadian, German, Japanese, UK English, and US English

• Powerful voice user interfaceSpeech navigation for voicemail browsing

Speech-enabled directory dialing

Text-to-speech technology

• Personal call transfer rulesBased on: time-of-day, caller ID, calendar

Forward calls to single number or series of numbers

Select which calls to accept in real time


Cisco Unity Express

Key Benefits:• Cost-effective—Specifically

designed for the SMB or branch office

• Application integration—Fewer devices to manage

• Intuitive user interface—Uses same menu and prompts as Cisco Unity

• Investment protection—Increase mailbox capacity via simple software upgrade

• Broad range of configurations and scale

• Feature velocity—High feature velocity to meet market and customer needs quickly

• Autoattendant and voice-mail system for the small and medium offices and distributed enterprise locations

• Supports Cisco Unified CallManager or Cisco Unified CallManager Express deployment scenarios

• Modular Choice of Network Module or Advanced Integration Module for complete flexibility

• Supported on broad range of Cisco routers—industry leading Cisco 2800 and 3800 series and widely deployed 2600XM and 3700 series

• 12 to 250 mailboxes, 6 to 16 ports• VPIM Networking with Cisco Unity Express or

Cisco Unity • Localized for global deployments—13 languages• SNMP agent for remote monitoring, data

collection and trap management


Rich-Media Conferencing: Makes Remote Meetings as Natural

and Effective as Face-to-Face Interactions


Cisco Conferencing SolutionsImprove Productivity and Reduce Costs

• Personal productivity—saving timeSimple to setup, attend and manage virtual meetings

Effective conferencing—whenever and wherever

• Streamline business processesAccelerate projects, speed decisions

Improve sales and support effectiveness

• Further improve return on investmentSignificant percentage of IP Communications TCO reduction


Cisco Conferencing Solutions

Cisco UnifiedMeetingPlace

• Voice and web conf.• Meeting

management• IP phone integration• Localizations• Recordings (voice)

• Video telephony• Rich media• IP videoconferencing

New!

Cisco UnifiedMeetingPlaceExpress

Cisco Unified Video Conferencing

• Integrated voice web and video conferencing

• Scaleable for global deployments• Advanced meeting management• Advanced web conf.• Outlook and Notes integration• Recordings (voice and web)• IP phone integration• Additional localization• Managed solutions options

Ente

rpris

e>1

500

Com

mer

cial

<150

0

Capabilities


Cisco Unified MeetingPlaceFully Integrated Voice, Web and Video Conferencing

• Fully integrated with Outlook, Notes, email, directory services, IP phones

• Accelerate projects, speed decisions and sales support

• Deployed on-network for cost savings, application integration and security

• Scalable to thousands of concurrent users

2005 ResultsWho’s Sharing

Who’s Speaking

Who’s AttendingHow Attending Movable,

Sizable Video Window


Cisco Unified MeetingPlace Express

• Simple, powerful functionalityExtensive voice conferencing capabilitiesControl meetings and share content from WebSimple setup and attend from Web and phone

• Simple to deploy and manageSingle-server, Linux-based softwareInstall in ~one hour

• Ideal for mid-sized organizations20-120 concurrent users

• Additional language support H2CY06

Voice and Web Conferencing Solution

New!


Cisco Unified CallManager Express with Cisco Unity ExpressMeet-Me Multicast Conferencing Capability

• Increase business productivity with Meet-Me voice conferencing

Supports 20 to 96 Users

Accessible

• Protect investments while reducing costs

Uses existing technology in unique configuration to deliver high density Meet-Me conferencing

Reduces multi-party conferencing costs


Cisco Unified Videoconferencing

• Full Suite of Video Conferencing OptionsCisco IOS Gatekeeper/IP-IP Gateway Cisco Unified Videoconferencing MCU 3540Cisco Unified Videoconferencing MCU 3511 Cisco Unified Videoconferencing 3521, 3526 GatewaysCisco Unified Video AdvantageCisco Unified IP Phone 7985GCover small to large group conferencing needs

• ApplicationsFace-to-face ad-hoc meetingsTeam meetingsDistance learningCustomer service—video agentsTelemedicine—remote consultationHuman resources—remote interviews“Virtual” experts

Multi-Function Modular orSingle-Function Compact


Pricing and Ordering updatesfor CallManager 5.0 and later


Solution Application PackagesSold Separately:CER, Mobile ConnectIPC Operations Manager

Cisco CallManager

Cisco CallManager+

Unity Connection

Cisco CallManager + Unity Connection+ MeetingPlace Express

IPCC Express - Premiumand Desktop Agent

A

B

C

D

Price

Options: Unity Connection Client Access and Advanced OptionsCallManager Redundancy

Function


Example of a simple 200 Users configuration

• One SKU, Quantity 200 Users

• Includes200 Cisco CallManager seats

200 Cisco Unity Connection seats

200 Cisco Meeting Place Express seats (20 voice and 6 web ports)

• Bundle Discounted

• Then pick: Phones, Devices Licences, Servers (recommended) , Routers and Gateways (recommended)

• Benefit: Reduced number of Application SKUs

• Pick the elements just like today:Cisco CallManager Application

Unity Connection Application

MeetingPlace Express Application

Servers for each

IP Phones & Device Licences

Gateways

Routers

• Pick each separately

• More Application SKUs

• Not Solution Focused

Application Solution Bundle C A la carte


Example of a complex user configuration

Combined Solution Bundles A la carte• Customer Requirements:

100 Conference Rooms300 General Workers600 Knowledge Workers

• Translates to:100 Bundle A300 Bundle B600 Bundle C

• Includes:1,000 CallManager User seats900 Cisco Unity Connection seats600 Cisco MeetingPlace Express seats

• Then order Servers, Phones, Device Licenses, Gateways

• Pick the elements just like today:Cisco CallManager ApplicationUnity Connection ApplicationMeetingPlace Express ApplicationServers for eachIP Phones & Device LicencesGatewaysRouters

• Pick each separately• More Application SKUs• Not Solution Focused


Solution Bundle Ordering Quantity

Seat Quantity IncrementsMin Max Direct 2-tier

Bundle A 50 1500 1 10, 50

Bundle B 50 1500

1500

332

1 10, 50

Bundle C 200 1 10, 50

Bundle D 10 1 1, 10, 25, 50

Note: To convert from Solution Bundles to Traditional,must reach maximum first


License File Specifics – “Units”

Device Units7902 1ATA 186, 7905/10/11/12 27935/36 3IP Communicator 37920/4x/6x 4797x 57985 73rd Party SIP – Basic 33rd Party SIP – Advanced 6CTI Port 0VT Advantage 1

CallManager tracks the number of units required by each device

Each device type corresponds to a fixed number of units.

– Units are perpetual– Device Independent


Benefits

• Easier to order solutions

• Simple configuration tool – Solution Expert

• Provide a solution to the customer, not individual products

• Per seat solution pricing – pay as you go

• Add additional options to the solution


Cisco Unified Presense Server

Cisco IP Phone Messenger


Cisco Unified Presence Server : Middleware for Presence Services and Unified Communications

PartnerApps

Unity CallManagerCMEIPCC Meeting Place

SIP/SIMPLEPresence/SIP Network Cisco Unified Cisco Unified Personal Personal

CommunicatorCommunicatorCSTA

Cisco Unified Presence Server

Wireless Services

Mobile Data with Voice

Mobile Phone with Browser

IP Phone with

Browser

Soft phone Dual Mode Phone

Traditional Phone

http://www.nokiausa.com/phones/3360


Cisco Unified Presence Server Capabilities

• Provides User-based Presence capabilities leveraging dynamicsoft Presence technology

• Provides SIP Proxy functionality for routing of SIP messages through the enterprise

• Provides the infrastructure for the Cisco Unified Personal Communicator

• Provides Core Applications (e.g., IPPM, CTI Gateway)

• Supports Rich Presence services for both Cisco enterprise products and customer enterprise desktop applications


Cisco Unified Presence Server:IP Phone Messenger

• Unified Personal Communicator users see other user’s IP phone’s on/off hook states

• Users can send or reply to messages from their IP Phones using predefined templates or composing text messages

• Users can call back IM senders by hitting 1 button.

• Implements presence enabled contact list on the phone

• Will also integrate with other IM clients and presence sources beyond UPS 1.0


Cisco Unified Presence Server :IP Phone Messenger

With IP Phone Messenger the User can:• Manual setting of user status to: Available, Away, Do not Disturb or

Logged Off

• Configurable contact list shows their presence status based on phone activity and PC activity if using Unified Personal Communicator ; up to 100 contacts can be configured per user.

• Receive instant messages displayed on phone text display with audible indication and flashing of phone’s message waiting indicator light

• One button call back to IM originator

• View and clear previously received Instant Messages

• Pre-configured messages to compose or reply to instant messages

• Supports management of contact list, IM history, and personal settings from IP phone interface


Cisco Unified Presence Server:Cisco Unified Personal Communicator

Powerful productivity tools in a single, easy-to-use desktop software application

Unity Connection 1.1Intelligent Voice Messaging

CallManager 5.0IP Communications System

• Adaptive User Interface• Presence-enabled• Call, Collaborate, Escalate• Desktop Video Calling

Presence Application Services

Reachability, State, Services

MeetingPlace Express Web Collaboration


Cisco Unified Presence Server:LCS 2005 and MOC integration

• Implements CSTA to CTI bridge to integrate with existing LCS 2005 interfaces

• Provides click-to-dial, phone hook status reporting and general phone control from MOC client

• Will migrate over time to a pure SIP solution for better scalability

MS Office Communicator user with Cisco IP Phone


Cisco Unified Presence Server:CTI Gateway

LCS 2005CTI Gateway

Desktop with MOC Cisco CM

CTI Gateway Functionality:• CSTA Interface to Microsoft LCS 2005

• CTI Interface to CallManager

• Linkage of Microsoft Office Communicator and CallManager endpoint for a specific user

• Support monitoring of CallManager endpoint activity via Microsoft Office Communicator

Support call establishment and call modification for CallManager endpoints via Microsoft Office Communicator : Make call, Answer call, Clear connection, Deflect, Hold, Retrieve, Consultation, Single step transfer, Transfer, Conference call, Alternate, Reconnect, Generate digits, Set/Get forwarding Set/Get DND

Cisco Unified Presence Server

Enterprise ServiceSignaling SCCP /SIP

CSTA /ECMA 323 CTI (QBE)

stlevy27379


Cisco Unified Presence Server :Administration Interfaces Summary

The following Administration Interfaces are supported for the Cisco Unified Presence Server :

• System Administrator GUI

Allows for provisioning of system data and default enduser data e.g. Proxy routes, Method event routing, Backend gateway for Presence, Access Control Lists, sys admin for apps (IPPM, CTI Gateway, Unified Personal Communicator), etc

• End User GUI

Allows for provisioning of end user specific data for servicese.g. Contact Lists, Canned Responses, Presence Rules (black / white lists), etc

• Bulk Administration Tool (BAT) for creation of large number of end users


Cisco Unified Presence Server: Database Synch Agent

• Use a comparable IDS Database schema to CallManager

• Collect data from CallManager so the customer does not need to re-provision core user data• Certain provisioned data is ported from CallManager

Database using AXL/SOAP interface

User Identity, User Device, Numbering Plan, Dial Rules, etc

• Listens to changes to the CallManager data and updates the Cisco Unified Presence Server database accordingly to keep in synch


Cisco Unified Personal Communicator


The Console

• Create Groups of Contacts• Integrated Corporate and Local

Directory SearchLDAP v3Microsoft Outlook 2003Apple Address Book

• Click to Call• Sort, View Play Voice Messages

Cisco Unity Connection 1.1• Set & View Preferred Method of

Contact• Communication Logs of

Incoming and Outgoing Calls• Windows and Macintosh client


Voice

• Voice Conferencing via CallManager

• Integrated softphone and/or associated physical phone (CTI)

• Supported audio codecs: G.729a, G.711u/a

• Call control functionality for both audio and video calls: Hang up, Hold, Merge, Open Dialpad

• RFC 3261 support for SIP


Video Telephony

•CUPC is a CallManager 5 video endpoint

Video capabilities enabled in softphone mode in R1

•Ad-hoc video conferencing

•H.263 video

• Video Formats – CIF, QCIF – up to 30 FPS


Presence and Web Conferencing

• PresenceView presence of other CUPC and CUPS users“Busy” when off-hookPresence communicated via SIP/SIMPLE RPID version 0.7

• MeetingPlace Express Web Conferencing Escalation

Click to join ad-hoc web conferencing


Servers Supported in Release 1

• Cisco Unified Presence Server

RequiredUser ProvisioningLicensing Presence

• CallManager 5RequiredVoice, Video, SIP

• LDAP v3 compliant serverRequired

• Unity Connection 1.1RecommendedVoicemail browsing

• MeetingPlace ExpressRecommendedAd-Hoc Web Conferencing


Cisco Unified Personal Communicator Flash demo

http://www.cisco.com/cdc_content_elements/flash/cisco_uni_comm_3tab_web/flash.html




Cisco Mobility Solutions


Inside the Enterprise Mobility

• Cisco Unified CallManager extension mobility

• Cisco IP Communicator

• Cisco Unified Personal Communicator

• Cisco Unified MeetingPlace conference and collaboration

• Cisco Unity Voice Messaging

• Cisco Unified Wireless IP Phone 7920

Cisco Unified Communications Mobility Solutions


Mobility Outside the Enterprise

• Mobile Connect

• Dual-mode wireless/cellular handset

Continuous Productivity Allthe Way to Your Destination


Cisco Mobile Connect

• Extends desktop IP phone to existing cellular handsets

Allows voice call continuity inside and outside office up to four external clients

Preserves enterprise call coverage services

• Flexible administration optionsProvisioning allows for full administrator control or flexible user self administration (Web/TUI)

• Supported on Cisco Unified CallManager 4.x and 5.0


Nokia Dual Mode Solutions for Enterprise

E60

E61

E70

AvailableFall ’06

• Nokia is developing an SCCP client on their dual-mode Nokia E-series devices

Available Fall, 2006

• User manually selects networkIn WLAN, operates as an IP Phone with Cisco Unified CallManager feature access

In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier

• Couple with Cisco Mobile Connect application to provide flexible enterprise forwarding/screen services


Enterprise Mobility: Cisco Unified MobilityManager and Mobile Connect Solution Overview


Cisco Unified MobilityManager and Mobile Connect

• Cisco Unified MobilityManagerCisco Unified MobilityManager is the application server software that will deliver Mobile Connect, Mobile Voice Access, and other mobility servicesCisco Unified MobilityManager runs on the all the MCS-78xx server with Rel 1.2

• Mobile Connect (MC)Mobile Connect is the end-user mobility service that delivers the single number, single voicemail box, device mobility functionality


IPC Mobility Architecture:Cisco Unified MobilityManager running Mobile Connect

Enterprise Network

Mobile Operator’s Wireless Network

Cisco UnifiedCallManager

IP Phones

Standard Mobile Phone(CDMA, TDMA, GSM)

Standard Mobile Phone(CDMA, TDMA, GSM)

INSI

DE

OU

TSID

E

1

2Cisco Unified

MobilityManagerServer

ENTERPRISE

1

2

Allows desktop pickupand Mobile phone pickup

MM server integrates with CCM, no interdependency on mobile SP

Unity Server

JTAPI

VXML


Mobile Connect - Solution Benefits

• Mobile Connect solution benefits:Increase responsiveness for mobile workersImprove mobile workers’ ability to manage voice communications when out of the officeGain access to enterprise IPC network resources when mobile

• Mobile Connect enterprise IT/Telecom benefits: Adds mobility functionality to Cisco Unified CallManager installation Leverages PSTN voice gateways and VoIP WAN resources to manage voice traffic and costsProvides secure system administration and end-user access


Mobile Connect -What customer problems are we solving?• Callers have to try multiple numbers to reach a mobile worker

Feature: Single business number reach

• Mobile workers must check two voice mail boxes (cell and enterprise)

Feature: Single voice mail box

• Mobile workers do not want to be reached for all business callsFeature: Allowed/Blocked call filters

• Mobile workers must interrupt conversations when changing locations

Feature: Desktop pickup and Cell phone pickup

• Cellular users cannot access the IPT network resources (i.e. WAN and voice gateways)

Feature: Mobile Voice Access


Mobile Connect - Feature Highlights

• Simultaneous ring

• Multiple remote destinations (up to 4 – mobile, home, etc.)

• Single enterprise voice mail

• Desktop call pickup

• Mobile phone call pickup

• Mobile Voice Access

• Remote on/off

• Allowed/Blocked call filters

• Caller ID (given service provider support)

• System admin controllable user profile access

• Web-based admin for system admin and end-user

• No changes required with mobile phone or mobile cellular service provider

• Cisco Unified CallManager 4.x and 5.x compatible


Cisco Unified MobilityManager System Administration

Product Overview

Configure Through MobilityManager Administration

Web Page

http://<Mobility Server>:8080/cmmadmin

Default login: CMMAdmin/ciscocisco

• Data Synchronization

• Backup and Restore

• Administrator Password Management

• Directory User Settings


Cisco Unified MobilityManagerUser Administration

• Same login as Cisco Unified CallManager account

• Web-based• System admin

controlled• End-user

flexibility


Cisco Unified MobilityManagerCall filters

• Allowed calls

• Blocked calls

• Multiple filter per user

• One active filter per user


Mobile ConnectProduct Components

• Customer installed Linux appliance server (using same appliance model used for Cisco Unified CallManager 5.x)

• MCS-78xx support MCS-7815, -7825, -7835 and -7845

• Standard JTAPI interface to Cisco Unified CallManager 4.x and up

Supports CallManager 4.02a/later and 5.0

• IBM IDS database for Mobile Connect users and administration (same as Cisco Unified CallManager 5.x)

• Cisco Unified MobilityManager server and Mobile Connect user license required

tech update: cisco ip communications · • ciscoworks ipc ops mgr 1.1 ... call hold and resume...

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