teamwork and team building sample

Teamwork and Team Building

Sample

Corporate Training Materials

All of our training products are fully customizable and are perfect for one day and half day workshops.

You can easily update or insert your own content to make the training more relevant to participants.

Our material is completely customizable and is backed up by a 90 day 100% no questions asked money

back guarantee!

With our training courseware you are able to:

• Add your name and logo (and remove ours).

• Add your own content to make the training more relevant to your clients (i.e., using examples

and case studies from within your organization or city)

• Train unlimited users within your organization.

• No Annual Renewal Fees

• Download training material on your time from our secure servers

United States International

73 Greentree Drive, Box #68 143 Dalhousie Street, New Glasgow, NS

Dover, Delaware 19904 Canada, B2H 5X2

Toll-free:1-877-610-3660 Phone: 001-902-695-3660

Fax: 1-877-610-3661 Fax: 001-902-695-3661

[email protected] [email protected]

Any technical issues or questions can be addressed by our support team

[email protected]

Our Product Catalog contains our entire library of available and upcoming courses. Please

follow this link: https://login.corporatetrainingmaterials.com/secure/files/catalog.pdf

Review our License Agreement to answer any licensing questions you may have. Please follow

this link: https://login.corporatetrainingmaterials.com/secure/files/License_Agreement.pdf

http://corporatetrainingmaterials.com/

mailto:[email protected]



https://login.corporatetrainingmaterials.com/secure/files/catalog.pdf

https://login.corporatetrainingmaterials.com/secure/files/License_Agreement.pdf

© Corporate Training Material www.corporatetrainingmaterials.com

TABLE OF CONTENTS

Preface .............................................................................................................................................. 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 5

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers ........................................................................................................................................ 7

Icebreaker: Find the Leader ...................................................................................................................... 8

Instructor Guide Sample ..................................................................................................................... 9

Module Two: Defining Success ......................................................................................................... 10

What is a Team? ..................................................................................................................................... 10

An Overview of Tuckman and Jensen’s Four-Phase Model .................................................................... 11

Practical Illustration ................................................................................................................................ 13

Module Two: Review Questions .............................................................................................................. 14

Appendix ......................................................................................................................................... 16

Sample Worksheet 1 ............................................................................................................................... 17

Quick Reference Sheets .................................................................................................................... 18

Certificate of Completion ................................................................................................................. 21

PowerPoint Sample .......................................................................................................................... 23

Full Table of Contents ...................................................................................................................... 27

http://www.corporatetrainingmaterials.com/


Preface

What is Courseware?

Welcome to Corporate Training Materials, a completely new training

experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your

materials, materials for the student, PowerPoint slides, and a take-

home reference sheet for the student. You simply need to prepare and

train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any

version of Word and PowerPoint. (Most other word processing and presentation programs support

these formats, too.) This means that you can customize the content, add your logo, change the color

scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is

particularly convenient if you want to add customized statistics for your region, special examples for

your participants’ industry, or additional information. You can, of course, also use all of your word

processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the

Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire

table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,

to make it easy, we have used styles so that you can update all the text at once.



If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will

then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would

do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by

Corporate Training Materials.



Materials Required

All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard

or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each

module before training to ensure you have any special materials required. Worksheets are included

within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be

reproduced and used where indicated. If you would like to save paper, these worksheets are easily

transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by

trainers, so we thought we would share some of our tips with you, to help you create an engaging,

unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results

will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor

your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it

all out. (For example, some people learn by reading, while others learn by talking about

it, while still others need a hands-on approach. For more information, we suggest

Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk

for hours at a time. Make use of the tips in this book and your own experience to keep your



participants engaged. Mix up the activities to include individual work, small group work, large

group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they

are learning it and how they can apply it in their daily lives. Most importantly, they want to

know how it will benefit them and make their lives easier. Take every opportunity to tie what

you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a

workshop. If you go into a training session with that attitude, you will find that there can be an

amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,

and make the most of it in your workshops.

And now, time for the training!



Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an

Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the

participants. If the participants are new to each other, an icebreaker is a great way to introduce

everyone to each other. If the participants all know each other it can still help loosen up the

room and begin the training session on a positive note. Below you will see one of the

icebreakers that can be utilized from the Icebreakers folder.



Icebreaker: Find the Leader

PURPOSE

To help participants get to know each other.

MATERIALS REQUIRED

Enough chairs for all participants minus one, arranged in a circle.

ACTIVITY

Identify the person in the group whose birthday is closest to today’s date. Identify that person as Spot

and ask them to leave the room. Then, have the remaining participants choose a leader from the circle.

Explain that when Spot returns to the room, they will have three guesses to name the leader. The

group’s job is to ensure that their leader stays a secret. Bring Spot back to the room and give him/her

three chances to identify the leader. If they succeed, the leader will become the new Spot. If they fail,

they will stay as Spot for another round.

TIPS

1. This activity works best with a group of 10-20 participants.

2. No one should be Spot for more than three rounds.

DEBRIEFING POINTS

3. How did you keep the leader a secret?

4. How did Spot guess the leader?

5. How difficult was it to be Spot?

6. How difficult was it to be the leader?

7. What can we take away from this exercise?



Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor

with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to

assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to

complete the lesson, any materials that are needed for the lesson, recommended activities, and

additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.



Module Two: Defining Success

Success is determined by a wide range of factors. When we are given a

project or an assignment, we are also usually given a metric by which we can

gauge the success of it. Having a strong team will benefit any organization

and will lead to more successes than not.

What is a Team?

A team is a group of individuals working together to achieve a goal. Teams can be

temporary, or indefinite. When individuals share responsibility, the group as a whole

can take advantage of the collective talent, knowledge, and experience of each team

member to maximize their potential.

Team building is an organized effort to improve team effectiveness.

Estimated Time 10 minutes

Topic Objective

To list the attributes and characteristics that make a team successful in

achieving a goal

To provide an experiential recollection that helps set the stage for later

work on team development concepts

Topic Summary What is it about the collective team that enables it to be successful?

Materials Required None

Planning Checklist Conduct a large group discussion. Ask:

The ratio of We's to I's is the best indicator

of the development of a team.

Lewis B. Ergen



“What elements or characteristics do you think make a team successful in

achieving a goal?”

Activity Debrief

Record the results on the flip chart or white board (or ask a volunteer do

this).

Explain that we’ll be exploring a specific model later

Stories to Share

When geese fly in formation, the flapping of each bird's wings results in an

uplift for the birds that follow. The entire flock adds 71% greater flying

range when moving in a “V” formation rather than if each bird flew alone.

Delivery Tips

It’s best to withhold judgment on answers. Make sure to keep the

contributions moving along.

Remind participants to consider adding an item to their action plan.

An Overview of Tuckman and Jensen’s Four-Phase

Model

In 1965, educational psychologist Bruce Wayne Tuckman, Ph.D., was

charged by his boss at the Naval Medical Research Institute, Bethesda MD

with a review of 50 articles about team behavior. From this body of work,

Dr. Tuckman conceived his theory of group developmental processes:

• The Forming Stage: Groups initially concern themselves with orientation accomplished

primarily through testing. Such testing serves to identify the boundaries of both interpersonal

and task behaviors. At this stage, individuals will be uncertain how they fit in to the team, they

may feel anxious; they will be looking for direction. Coincident with testing in the interpersonal

realm is the establishment of dependency relationships with leaders, other group members, or

pre-existing standards. It may be said that orientation, testing, and dependence constitute the

group process of forming.

• The Storming Stage: The second point in the sequence is characterized by conflict and

polarization around interpersonal issues. As an individual begins to define his/her preferred way

of working, they may challenge other’s work habits. These behaviors serve as resistance to

group influence and task requirements and may be labeled as storming.

• The Norming Stage: Resistance is overcome in the third stage in which in-group feeling and

cohesiveness develop, new standards evolve, and new roles are adopted. Differences are

resolved; appreciation and respect replace uncertainty. In the task realm, intimate, personal

opinions are expressed.



• The Performing Stage: Finally, the group attains the fourth and final stage in which

interpersonal structure becomes the tool of task activities. Roles become flexible and functional,

and group energy is channeled into the task. Structural issues have been resolved. The work

flows in a structured process; the team is likely to achieve its goals.

In 1977 Dr. Tuckman, collaborating with Mary Ann Jensen, proposed an update to the model,

termed Adjourning. It describes the process for terminating group roles, task completion, and

the reduction of dependencies. This stage has also been called “mourning”, especially if the

team’s dissolution is unplanned. The first four stages are the most commonly used parts of the

process. *

* Smith, M. K. (2005) 'Bruce W. Tuckman - forming, storming, norming and performing in groups, the

encyclopedia of informal education, www.infed.org/thinkers/tuckman.htm. © Mark K. Smith 2005

Estimated Time 10 minutes

Topic Objective To describe the four stages of team developmental process

To prepare for in-depth learning about each process

Topic Summary

The Tuckman Four-Stage Model of Group Development

Tuckman described four stages of team or group process :

• Forming

• Storming

• Norming

• Performing

Materials Required Worksheet 1: The Four Stages of Team Development

Planning Checklist Write the stage names on the flip chart

Recommended Activity

Overview the characteristics of each stage with the large group.

Ask the group to share their own experiences about work teams in which

they have participated where they can recall evidence of one or more of

the four phases.

Stories to Share (Items of interest in the discussion above may emerge.)


http://www.infed.org/thinkers/tuckman.htm

http://www.infed.org/hp-smith.htm


Delivery Tips Remind participants to consider adding an item to their action plan.

Review Questions Reiterate that there are four stages, name them, and mention that we’ll be

working with them again soon.

Practical Illustration

Bruce was in charge of a newly formed team who were meeting for the first time. Before

entering the meeting, he reviewed some training materials online. There, he learned about

Tuckman and Jensen’s Four-Phase Model of team development. He discovered the model’s

four stages were called Forming, Storming, Norming, and Performing, and each

corresponded with a point in the development of a group’s mentality. When the group

gathered for the first time, he encouraged everyone to take the time to get to know each other. He

wanted everyone to be familiar with everyone on the team in order to know their strengths and to feel

personally connected to the project and to the team. This wouldn’t happen immediately, but it was a

good first step in creating a new team.



Module Two: Review Questions

1) A __________ is a group of people formed to achieve a goal.

a) Team

b) Class

c) Group

d) Troll

2) Teams can be temporary, or _____________.

a) Silent

b) Indefinite

c) Immature

d) Loud

3) Team building is an __________ effort to improve team effectiveness.

a) Undercover

b) Inappropriate

c) Organized

d) Silent

4) When individuals share responsibility, the group as a whole can take advantage of the

collective talent, knowledge, and ____________ of each team member.

a) Misgivings

b) Shortcomings

c) Experience

d) Bank Accounts

5) Dr. Tuckman conceived his theory of group ___________ processes in 1965.

a) Problems b) Developmental c) Therapy d) Pictures

6) The __________ Stage is when the groups initially concern themselves with orientation

accomplished primarily through testing.

a) Forming b) Frowning c) Fawning d) Fostering



7) It may be said that __________, testing, and dependency constitute the group process of

forming.

a) Expanding b) Orientation c) Awaiting d) Protesting

8) The _________ Stage, the second in the sequence, is characterized by conflict and

polarization around interpersonal issues.

a) Raining b) Snowing c) Storming c) Lightening

9) The ____________ Stage is when interpersonal structure becomes the tool of task activities.

a) Norming b) Performing b) Exfoliating c) Inoculating

10) The _____________ Stage states that resistance is overcome and in-group feelings and

cohesiveness develop, new standards evolve, and new roles are adopted.

a) Norming b) Performing c) Forming d) Storming



Appendix

During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a

lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.

The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s

Training Manual for the corresponding material and then provide it to the participants.



Sample Worksheet 1

The Four Stages of Team Development

Defined by Bruce Wayne Tuckman, Ph.D. in 1965

Forming. Groups initially concern themselves with orientation accomplished primarily through testing.

This serves to identify the boundaries of both interpersonal and task behaviors. Concurrent with testing

is the establishment of dependency relationships with leaders, other group members, or pre-existing

standards. Orientation, testing and dependence constitute the group process of forming.

Storming. The second phase in the sequence is characterized by conflict and polarization around

interpersonal issues, with emotional responses with regard to tasks. These behaviors serve as resistance

to group influence and task requirements. This stage is termed storming.

Norming. Resistance is overcome in the third stage in which in-group feeling and cohesiveness develop,

new standards evolve, and new roles are adopted. In the task realm, intimate, personal opinions are

expressed. This is the stage of norming.

Performing. Finally, the group attains the fourth stage in which interpersonal structure becomes the

tool of task activities. Roles become flexible and functional, and group energy is channeled into the task.

Structural issues have been resolved, and structure can now become supportive of task performance.

This stage can be labeled as performing.



Quick Reference Sheets

Below is an example of our Quick Reference Sheets. They are used to provide the participants

with a quick way to reference the material after the course has been completed. They can be

customized by the trainer to provide the material deemed the most important. They are a way

the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant

leaves with a Quick Reference Sheet it provides a great way to promote future business.



Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized

for completing the course. It provides a record of their attendance and to be recognized for

their participation in the workshop.



[Nam

e]

Has m

astered the course T

eamw

ork and Team

Building

Aw

ard

ed th

is __

__

__

_ d

ay

of _

__

__

__

__

_, 2

0_

__

CE

RT

IFIC

AT

E O

F C

OM

PL

ET

ION

Presen

ter Na

me a

nd

Title



PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on, and created from, the

Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the

material; they help to focus on the important points of information presented during the

training.



uccess is determined by a wide range offactors. When we are given a project or anassignment we are also usually given a metric towhich we can gauge the success of it. Having astrong team will bene t any organi a on andwill lead to more successes than not.

People

Achieve a goal

haring responsibility

ollec ve talent



The Forming tage

The torming tage

The orming tage

The Performing tage

ra a us ra on

ruce was in charge of a newly formed team who were mee ng for the rst me. efore entering the mee ng, he reviewed some training materials online. There, he learned about Tuckman and Jensen s Four Phase Model of team development. He discovered the model s four stages were called Forming, torming, orming, and Performing, and each corresponded with a point in the development of a group s mentality. When the group gathered for the rst me, he encouraged everyone to take the me to get to know each other. He wanted everyone to be familiar with everyone on the team in order to know their strengths and to feel personally connected to the project and to the team. This wouldn t happen immediately, but it was a good rst step in crea ng a new team.



A is a group of people formed to achieve a goal.

a Teamb lassc Groupd Troll

Teams can be temporary, or .

a ilentb Inde nitec Immatured oud

A is a group of people formed to achieve a goal.

a Teamb lassc Groupd Troll

Teams can be temporary, or .

a ilentb Inde nitec Immatured oud



Full Table of Contents

Preface ..............................................................................................................................................5

What is Courseware? ................................................................................................................................ 5

How Do I Customize My Course? .............................................................................................................. 5

Materials Required ................................................................................................................................... 7

Maximizing Your Training Power .............................................................................................................. 7

Module One: Getting Started .............................................................................................................9

Housekeeping Items.................................................................................................................................. 9

The Parking Lot ....................................................................................................................................... 10

Workshop Objectives .............................................................................................................................. 10

Pre-Assignment ....................................................................................................................................... 11

Action Plan and Evaluation Form ........................................................................................................... 12

Action Plan Form..................................................................................................................................... 13

Evaluation Form ...................................................................................................................................... 14

Module Two: Defining Success ......................................................................................................... 16

What is a Team? ..................................................................................................................................... 16

An Overview of Tuckman and Jensen’s Four-Phase Model .................................................................... 17


Module Two: Review Questions .............................................................................................................. 20

Module Three: Types of Teams ......................................................................................................... 22

The Traditional Team .............................................................................................................................. 23

Self-Directed Teams ................................................................................................................................ 24

E-Teams .................................................................................................................................................. 25


Module Three: Review Questions ........................................................................................................... 28

Module Four: The First Stage of Team Development – Forming ......................................................... 30



Hallmarks of This Stage .......................................................................................................................... 30

What to Do As a Leader .......................................................................................................................... 31

What to Do As a Follower ....................................................................................................................... 34


Module Four: Review Questions ............................................................................................................. 36

Module Five: The Second Stage of Team Development – Storming ................................................... 38

The Hallmarks of This Stage ................................................................................................................... 38

What to Do As a Leader .......................................................................................................................... 38

What to Do as a Follower ....................................................................................................................... 41


Module Five: Review Questions .............................................................................................................. 43

Module Six: The Third Stage of Team Development – Norming .......................................................... 45

The Hallmarks of This Stage ................................................................................................................... 45

What to Do as a Leader .......................................................................................................................... 45

What to Do as a Follower ....................................................................................................................... 47


Module Six: Review Questions ................................................................................................................ 49

Module Seven: The Fourth Stage of Team Development – Performing ............................................... 51

Hallmarks of this Stage ........................................................................................................................... 51

What to Do as a Leader .......................................................................................................................... 51

What to Do As a Follower ....................................................................................................................... 53


Module Seven: Review Questions ........................................................................................................... 55

Module Eight: Team Building Activities ............................................................................................. 57

The Benefits and Disadvantages............................................................................................................. 57

Team-Building Activities That Won’t Make People Cringe ..................................................................... 58



Choosing a Location for Team-Building .................................................................................................. 60


Module Eight: Review Questions ............................................................................................................ 62

Module Nine: Making the Most of Team Meetings ........................................................................... 64

Setting the Time and the Place ............................................................................................................... 64

Trying the 50-Minute Meeting................................................................................................................ 65

Using Celebrations of All Sizes ................................................................................................................ 66


Module Nine: Review Questions ............................................................................................................. 68

Module Ten: Solving Problems as a Team ......................................................................................... 70

The Six Thinking Hats .............................................................................................................................. 70

Encouraging Brainstorming .................................................................................................................... 74

Building Consensus ................................................................................................................................. 75


Module Ten: Review Questions .............................................................................................................. 78

Module Eleven: Encouraging Teamwork ........................................................................................... 80

Some Things to Do .................................................................................................................................. 80

Some Things to Avoid ............................................................................................................................. 80

Some Things to Consider ......................................................................................................................... 81


Module Eleven: Review Questions .......................................................................................................... 83

Module Twelve: Wrapping Up .......................................................................................................... 85

Words from the Wise .............................................................................................................................. 85

Parking Lot .............................................................................................................................................. 85

Lessons Learned ...................................................................................................................................... 86

Action Plans and Evaluations .................................................................................................................. 86



Appendix ......................................................................................................................................... 87

Worksheet 1 ............................................................................................................................................ 87

Worksheet 2 ............................................................................................................................................ 88

Worksheet 3 ............................................................................................................................................ 89

Worksheet 4 ............................................................................................................................................ 90

Worksheet 5 ............................................................................................................................................ 91

Worksheet 6 ............................................................................................................................................ 93

Worksheet 7 ............................................................................................................................................ 94

Worksheet 8 ............................................................................................................................................ 95

Worksheet 9 ............................................................................................................................................ 96

Worksheet 10 .......................................................................................................................................... 98

Worksheet 11 .......................................................................................................................................... 99

Worksheet 12 ........................................................................................................................................ 100

Worksheet 13 ........................................................................................................................................ 101

Worksheet 14 ........................................................................................................................................ 103

Worksheet 15 ........................................................................................................................................ 104

Worksheet 16 ........................................................................................................................................ 105

Worksheet 17 ........................................................................................................................................ 106

POST ASSESSMENT .................................................................................................................................... 108

POST ASSESSMENT ANSWERS ...................................................................................................................... 112

Recommended Reading ........................................................................................................................ 116


teamwork and team building sample

Documents