teams behaving badly - flood and coast · 2019-07-03 · * the betari box content 1 what happened...
TRANSCRIPT
Teams Behaving Badly
Karen House Peaton Learning
Content
1Whathappened
whenateambehavedbadly?
2Whybehavioursmatter–thescience
3Whatdidwedo&diditmakea
difference?
Behaviour matters…
Content
1Whathappened
whenateambehavedbadly?
2Whybehavioursmatter–thescience
3Whatdidwedo&diditmakea
difference?
Behaviour matters…
Poorbehavioursledto…
Delays&losttime
Poorerquality
Lowerprofit=
Behaviour matters…
Reducedchanceoffuturework
Content
1Whathappened
whenateambehavedbadly?
2Whybehavioursmatter–thescience
3Whatdidwedo&diditmakea
difference?
Behaviour matters…
NeocortexRationalorthinkingbrain
LimbicBrainEmotionalorfeelingbrain
ReptilianBrainInstinctualbrain
Ourbrains…
Our behaviours drive others’ behaviours *
Myattitude&beliefs
Yourbehaviour
Mybehaviour
Yourattitude&beliefs
*TheBetariBox
Content
1Whathappened
whenateambehavedbadly?
2Whybehavioursmatter–thescience
3Whatdidwedo&diditmakea
difference?
Behaviour matters…
OurBehaviourAcademy
Organisation
Individual
Team
Diditmakeadifference?
ü ClientlikedtheBA&joinedinmanyactivities
Behaviour matters…
ü Wentfrom3rd–1stinclientsatisfactionsurvey(‘poor’to‘excellent’)
ü ContinuedBAwithmajorHEprogrammes
ü Wonnewcontract
ü Re-negotiatedthecontract-up5%invalue
1Whathappenedwhenateambehaved
badly?
2Whybehavioursmatter–thescience
3Whatdidwedo&diditmakea
difference?
Behaviour matters!
Conclusion…