Team Building 101

How to create and sustain high performing work groups and

teams

© 2003 Prentice Hall Inc. All rights reserved.

Work Team Work Group

Teams and Norms

Appearance Norms

Social Arrangement Norms

Performance Norms: How Hard Member Should Work Level of Output How to get the job Done What Level of Tardiness is Acceptable

Hawthorne Study

Effective Teams

© 2003 Prentice Hall Inc. All rights reserved.

Context Adequate Resources

Leadership and Structure

Trust

Performance Evaluations and Rewards

Composition

Abilities of Members

Personality of Members

Roles

Diversity of members

Size of the Team

Process

Common Purpose and Plan

Specific Goals

Conflict Levels

Social Loafing

Effective Teams

© 2003 Prentice Hall Inc. All rights reserved.

© 2003 Prentice Hall Inc. All rights reserved.

How do you Build Cohesion?

Make the group as small as possible

Be on the Same Page With Team Goals

Increase the time members spend together

Increase the team’s status and the perceived difficulty of attaining membership

Stimulate Competition With Other Teams

Give Rewards to the Team and not Just Individuals

Physically Isolate the Group

How do you Create “Team Players?”Hiring Team Players

Training Team Players

Rewarding Team Players

When teams aren’t the answer

Can the work be done better by one person? Simple tasks are better left to individuals

Does the work create a common purpose or set of “team goals” as opposed to an aggregate of “individual goals.”

What is the level of interdependence?

The 5 Dysfunctions of a Team

Identify and discuss individual strengths and weaknesses

Spend considerable time in face-to-face meetings and working sessions

Acknowledge that conflict is required for productive meetings

Understand individual team member’s natural conflict styles, and establish common ground rules for engaging in conflict

Review commitments at the end of each meeting to ensure all team members are aligned

Adopt a “disagree and commit” mentality—make sure all team members are committed regardless of initial disagreements

Explicitly communicate goals and standards of behavior

Regularly discuss performance versus goals and standards

Keep the team focused on tangible group goals

Reward individuals based on team goals and collective success

Team Building 101

How to create and sustain high performing work groups and

teams