teaching business intelligence paul hawking victoria university
TRANSCRIPT
Teaching Business Intelligence
Paul HawkingVictoria University
2
Why BI?
3
Why
Not
BI?
Motivation
Tools
Resources
4
CorporatePerformanceManagement
How is my company performing?
BI Competency
Centre
How do I implement BI best practices across the enterprise?
Data Quality
What are the best practices to ensure data quality?
Architecture Extraction Transformation
Loading
Query Development
Performance
What objects do I need to create in my BI environment?
How do I load and integrate data from different source systems?
How do I build efficient queries?
How can I improve the performance of my BI environment?
Mobile BI
How can I make my BI mobile?
Implementation
How to best implement BI in my company.
5
6
Strategy and Business Processes
7
Business Process Elements
Organisational Units
Sales Area
Distribution Channel
Transactions
Sales Order Creation
Goods Issue
Data
Master Data
Customer
Material
Transactional Data
Sales Quantity
Sales Price
Process Indicator
8
9
Strategic Success – Tetra Pak
Tools
People
Process
Performance
10
11
The Result: Workers Lose Productivity from Inadequate Information Access
Source: Economist, ‘Enterprise Knowledge Workers Study; November, 2007
54%Lose Productivity
Other effects:
47% Make Flawed Decisions
45% Lose Competitive Agility
12
Growing Importance of Business Intelligence
13
Top 10 Business and Technology Priorities in 2010
Ranking Top 10 Technology Priorities Ranking 2008
1 Virtualization 3
2 Cloud computing
3 Web 2.0
4 Networking, voice and data communications
7
5 Business Intelligence 1
6 Mobile technologies
7 Data/document management and storage
9
8 Service-oriented applications and architecture
10
9 Security technologies 5
10 IT management
Source: Gartner EXP (January 2010)
14
Business Intelligence Process
15
Information Systems To Support Decision Making
16
SAP Business Objects Business Intelligence
17
Business Intelligence Platform
18
Business Drivers and Target Groups
19
Business Drivers and Target GroupsReporting Tools for Different User Groups
20
Business Drivers and Target GroupsReporting Tools for Different User Groups
21
Crystal Reports
Proven standard for report design
Used by more than over 500 major software vendors
Sophisticated report formatting
Pixel perfect reports
Create multi-page
Multi-query
Templates and wizards to speed
up report creation
Secure, large scale distribution of
reports
Connectivity to any data source
22
SAP Crystal Reports Access
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
23
SAP Crystal Report Resources
Crystal Reports 2011 http://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=main
Crystal Reports Enterprise http://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=main
24
Business Drivers and Target GroupsReporting Tools for Different User Groups
25
SAP Business Objects Dashboard (formerly xcelsius)
Personalised Flash based dashboards
Variety of output mediums
Microsoft Office Documents
Portals
Empower business users with interactive information
Powerful “what if” analysis with slidersand other controls
Ability to drill down
Pre-built components, skins, maps, charts, gauges, and selectors
26
SAP Business Objects Dashboard Design Access
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
27
SAP Business Objects Dashboard Resources
http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main
28
Business Drivers and Target GroupsReporting Tools for Different User Groups
29
Web Intelligence (Interactive Analysis)
Self service analysis and reporting
Business Users
(Limited) technical expertise (report designers),
business domain expertise
Interactive report creation
Flexible formatted reports with built-in analysis features
Built on any type of data source
30
SAP Business Objects Web Intelligence Access
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
31
SAP Business Objects Web Intelligence Resources
Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main
32
Business Drivers and Target GroupsReporting Tools for Different User Groups
Analysis
(OLAP/Office)
Analysis
(OLAP/Office)
33
Analysis (OLAP/Office)
Optimized for highly interactive analysis (Ad Hoc)
Explore multi-dimensional data sets
Available for Web based and Microsoft Office focused deployments
Comprehensive range of business and time calculations
Visualization options
Exception highlighting
Ability to drill down into details (Web Intelligence or Crystal Reports)
34
SAP Business Objects Analysis Resources
http://www.sdn.sap.com/irj/boc/analysis-office-elearning?refer=product-help
35
Business Drivers and Target GroupsReporting Tools for Different User Groups
Analysis
(OLAP/Office)
Analysis
(OLAP/Office)
36
Business Objects Explorer
Search and navigation tool for casual users to access business data
Ability to search, explore and visualise large data volumes via Business Warehouse Accelerator (BWA)
Guided analysis and smart visualisations
Limited training required
37
SAP Business Objects BI On Demand Resources
http://www.sdn.sap.com/irj/boc/ondemand
38
Teaching Approaches
告诉我,我会忘记
展示给我,我会记住
涉及到我,我会了解
Interaction
Tell me, I’ll forgetShow me, I’ll remember
Involve me, I’ll understand
39
Business Intelligence Knowdules
40
SAP Business Intelligence Tools and Tutorials
Tool University Curriculum
SAP Tutorials Free trial
SAP Business Information Warehouse
Technical Business
Crystal Reports
Web Intelligence(Interactive Analysis)
Interactive Analysis
Business Objects Explorer
(included in BI On Demand)
Analysis Office
Analysis OLAP
Dashboard Design
BI On Demand
41
SAP Community NetworkLeadership in Social Innovation, Social Commerce and Social Intelligence
> 2.3 million members strong
> 200 countries and territories
~ 20,000 new members / monthMembers
~ 1.1 million unique visitors / month
> 4 million visits @ 20 million pages / month Traffic
> 200,000 have contributed (ever)
> 99,000 last year w/ 2,000 top contributors
~ 6,000 bloggers … 100+ SAP Mentors … Contributors
~ 4,000 posts / day in 350+ forums
~ 2 million topic threads @ 7M messages
~ 2 million monthly newsletter impressions Momentum
~ 700+ SAP ecosystem solutions
Thousands of demos and trials delivered
Serving >200 countries @ all industriesImpact
“SAP Community Network may be the most extensive use to date of social media by a corporation.”
Leveraging the Talent-Driven Organization The Aspen Institute - 2010
42
BI Community Content – Open to PublicKeycode for 3-month validity (Crystal Reports and Dashboards)
43
Steps to access UA-members only content
1.Log on to www.uac.sap.com with user ID and password
2.On UAC landing page, click this on top right-hand corner :
1. Select “Business Intelligence” section under UA Library (left-hand bar)
2. Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here.
3. Additional Resourceso Check out “Recent BI documents” for additional teaching materials d by other professors
o Participate in “BI discussion forum” or post your own questions to start communicating with others in the community
UA Program Members Access
UA Library Reserve Desk
44
BI Curricula for UA Members only
45
SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC-116115
Step 2: Download softwares with 6-month validity keycode
Step 1: Download slides, case studies and xls files for exercises
46
SAP Crystal Dashboard Design
Step 1: Download slides, case studies and xls files for exercises
Step 2: Download software with 6-month validity keycode
47
SAP Crystal Dashboard Design -Complete Standalone Kit without going to UCC
Lecture Slides & teaching notes
Data sources for exercises
TABLE 1: Sales by Quarter/Region2007 Q1 Q2 Q3 Q4 Total
Australia 4,823,030 € 26,672,050 € 13,070,153 € 4,477,964 € 49,043,197 €Germany 3,948,918 € 21,601,138 € 10,849,747 € 3,507,232 € 39,907,036 €USA 3,933,317 € 20,568,601 € 10,063,104 € 3,212,198 € 37,777,221 €Total in Thousand EUR 12,705,265 € 68,841,789 € 33,983,004 € 11,197,395 € 126,727,453 €
TABLE 2: Current Year/Prior Year Comparison by Region2006 2007
Australia 40,497,757 € 49,043,197 €Germany 34,035,110 € 39,907,036 €USA 34,945,870 € 37,777,221 €
TABLE 3: Share per Model2007 City bike Kids bike Mountain bike Race bike Trecking bike Total
Revenue 21,546,573 € 5,205,553 € 42,732,466 € 39,803,064 € 17,439,796 € 126,727,453 €Pieces Sold 28783 28237 28526 28940 28864 143350Input Area for selector
TABLE 4: KPIs 2007 Total (plain value) Total (reference)
Market Share 40% 40%Profit Margin 28% 28%
Status barMap Status (B4)
Sales Organizations WorldwideContinent Region Code Gross Sales in TEUR Pieces Sold Sales OrganizationWorldwide North America 37,778 43273 USAWorldwide Europe 39,907 47634 GermanyWorldwide Australia 49,043 52443 AustraliaNorth America Illinois 12,200 13738 Illinois Bikes and MotoshopNorth America Oklahoma 9,250 10665 Oklahome Bikes and MotoshopNorth America California 16,328 18870 San Francisco Bike- and MotoshopEurope Berlin 13,377 15937 Bikes and Motorcycles Studio BerlinEurope Sachsen-Anhalt 10,631 12696 Bikes and Motorbikes Studio MagdeburgEurope Bayern 15,899 19001 Bikes and Motorbikes Studio MunichAustralia Queensland 19,682 21083 Brisbane Bikes and MotoshopAustralia Victoria 15,520 16578 Melbourne Bikes- and MotoshopAustralia New South Wales 13,841 14782 Sidney Moto- and Bike Store
Region Code Gross Sales Pieces Sold Sales OrganizationMap Results: Sachsen-Anhalt 656,565 777777 Bikes and Motorbikes Studio Magdeburg
Original Values Adjustments Adjusted Values
2007All amounts in thousand EUR
Gross Sales Discount Net Sales
Cost of product sold
Profit Margin
Gross Sales in %
Discount in % Cost in % Gross Sales Discount
Net Sales
Cost of product sold
Profit Margin
Profit Margin in %
Germany Wholesale 19,234 € 1,923 € 17,311 € 13,681 € 3,630 € 100% 10% 100%Germany Internet 20,673 € 1,447 € 19,226 € 13,870 € 5,355 € 100% 3% 100%USA Wholesale 18,239 € 1,824 € 16,415 € 12,459 € 3,956 € 100% 10% 100%USA Internet 19,538 € 1,368 € 18,170 € 12,591 € 5,579 € 100% 3% 100%AUS Wholesale 23,610 € 2,361 € 21,249 € 15,184 € 6,065 € 100% 10% 100%AUS Internet 25,433 € 1,780 € 23,653 € 15,434 € 8,219 € 100% 3% 100%
Target Area (Selected Record)Maximum Values
Case studies/exercises
48
SAP BusinessObjects Web Intelligence & Universe Design https://cw.sdn.sap.com/cw/docs/DOC-51386
49
SAP Business Objects Explorerhttps://cw.sdn.sap.com/cw/docs/DOC-124419
50
SAP Business Objects Explorer
Lecture slides teaching notes Exercises plus data source Case study based on GBI
Calendar YearDiscount (Bike Comp Formatted Value Net Sales (Bike Comp Formatted ValueDiscount (Bike CompNet Sales (Bike Comp2006 $ 30.557,21 $ 329.936,75 30557.21 329936.752006 $ 38.259,43 $ 413.159,72 38259.43 413159.722006 $ 46.777,29 $ 508.928,73 46777.29 508928.732006 $ 33.548,44 $ 364.454,15 33548.44 364454.152006 $ 24.523,93 $ 264.145,08 24523.93 264145.082006 $ 39.670,02 $ 427.416,33 39670.02 427416.332006 $ 22.618,16 $ 242.367,83 22618.16 242367.832006 $ 29.656,37 $ 323.908,31 29656.37 323908.312006 $ 37.226,29 $ 403.370,84 37226.29 403370.842007 $ 33.109,28 $ 361.930,66 33109.28 361930.662007 $ 38.696,08 $ 418.796,36 38696.08 418796.362007 $ 49.369,66 $ 528.210,36 49369.66 528210.362007 $ 35.998,87 $ 391.318,47 35998.87 391318.472007 $ 27.447,56 $ 294.279,56 27447.56 294279.562007 $ 37.426,30 $ 407.557,51 37426.30 407557.512007 $ 21.813,79 $ 237.402,18 21813.79 237402.182007 $ 30.846,56 $ 332.485,48 30846.56 332485.482007 $ 43.232,74 $ 459.129,37 43232.74 459129.372006 $ 45.426,82 $ 487.865,46 45426.82 487865.462006 $ 58.129,18 $ 622.109,96 58129.18 622109.962006 $ 71.875,56 $ 780.331,45 71875.56 780331.452006 $ 52.928,43 $ 568.301,92 52928.43 568301.922006 $ 41.052,29 $ 442.270,82 41052.29 442270.822006 $ 56.048,24 $ 609.198,97 56048.24 609198.972006 $ 34.905,69 $ 379.849,04 34905.69 379849.042006 $ 46.509,70 $ 498.895,04 46509.70 498895.042006 $ 61.882,82 $ 678.794,92 61882.82 678794.922007 $ 50.727,07 $ 553.268,02 50727.07 553268.022007 $ 55.528,68 $ 598.993,45 55528.68 598993.452007 $ 73.262,11 $ 794.445,09 73262.11 794445.092007 $ 51.184,17 $ 556.001,13 51184.17 556001.132007 $ 43.206,32 $ 464.661,37 43206.32 464661.372007 $ 57.258,80 $ 622.701,47 57258.80 622701.472007 $ 33.991,75 $ 364.666,27 33991.75 364666.272007 $ 47.370,11 $ 512.991,74 47370.11 512991.742007 $ 62.889,43 $ 683.075,73 62889.43 683075.732006 $ 64.865,75 $ 699.870,24 64865.75 699870.242006 $ 75.264,48 $ 815.109,01 75264.48 815109.012006 $ 96.438,22 $ 1.034.366,07 96438.22 1034366.072006 $ 63.632,33 $ 691.658,71 63632.33 691658.712006 $ 55.261,25 $ 598.858,55 55261.25 598858.552006 $ 82.811,38 $ 898.118,57 82811.38 898118.572006 $ 47.239,67 $ 510.234,32 47239.67 510234.322006 $ 59.227,55 $ 639.730,63 59227.55 639730.632006 $ 89.162,99 $ 967.687,70 89162.99 967687.702007 $ 68.367,86 $ 743.552,19 68367.86 743552.192007 $ 79.217,14 $ 865.561,34 79217.14 865561.342007 $ 101.818,53 $ 1.103.936,36 101818.53 1103936.362007 $ 69.424,55 $ 763.184,96 69424.55 763184.96
51
52
A journey of 1,000 miles starts with 1 step.
53
SAP BI Timo Elliot
http://www.youtube.com/watch?v=0XFhP_zYJmM
http://www.youtube.com/watch?v=hRKP6wD6ZNQ&feature=related
http://www.youtube.com/watch?v=uTKJrtaikdk&feature=related
http://www.youtube.com/watch?v=JWxhbJIPP-A&feature=related
http://www.youtube.com/watch?v=M2BUv31zEOQ&feature=related
http://www.youtube.com/watch?v=CEKbvzfFXz4&feature=related
54
SAP Community NetworkLeadership in Social Innovation, Social Commerce and Social Intelligence
> 2.3 million members strong
> 200 countries and territories
~ 20,000 new members / monthMembers
~ 1.1 million unique visitors / month
> 4 million visits @ 20 million pages / month Traffic
> 200,000 have contributed (ever)
> 99,000 last year w/ 2,000 top contributors
~ 6,000 bloggers … 100+ SAP Mentors … Contributors
~ 4,000 posts / day in 350+ forums
~ 2 million topic threads @ 7M messages
~ 2 million monthly newsletter impressions Momentum
~ 700+ SAP ecosystem solutions
Thousands of demos and trials delivered
Serving >200 countries @ all industriesImpact
“SAP Community Network may be the most extensive use to date of social media by a corporation.”
Leveraging the Talent-Driven Organization The Aspen Institute - 2010
55
SAP Business Intelligence Tools and Tutorials
Tool University Curriculum
SAP Tutorials Free trial
SAP Business Information Warehouse
Technical Business
Crystal Reports
Web Intelligence Interactive Analysis
Business Objects Explorer
Analysis Office
Analysis OLAP
Dashboard Design
BI On Demand
56
BI Community Content – Open to PublicKeycode for 3-month validity (Crystal Reports and Dashboards)
57
Steps to access UA-members only content
1.Log on to www.uac.sap.com with user ID and password
2.On UAC landing page, click this on top right-hand corner :
1. Select “Business Intelligence” section under UA Library (left-hand bar)
2. Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here.
3. Additional Resourceso Check out “Recent BI documents” for additional teaching materials d by other professors
o Participate in “BI discussion forum” or post your own questions to start communicating with others in the community
UA Program Members Access
UA Library Reserve Desk
58
BI Curricula for UA Members only
59
SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC-116115
Step 2: Download softwares with 6-month validity keycode
Step 1: Download slides, case studies and xls files for exercises
60
SAP Crystal Dashboard Design
Step 1: Download slides, case studies and xls files for exercises
Step 2: Download software with 6-month validity keycode
61
SAP Crystal Dashboard Design -Complete Standalone Kit without going to UCC
Lecture Slides & teaching notes
Data sources for exercises
TABLE 1: Sales by Quarter/Region2007 Q1 Q2 Q3 Q4 Total
Australia 4,823,030 € 26,672,050 € 13,070,153 € 4,477,964 € 49,043,197 €Germany 3,948,918 € 21,601,138 € 10,849,747 € 3,507,232 € 39,907,036 €USA 3,933,317 € 20,568,601 € 10,063,104 € 3,212,198 € 37,777,221 €Total in Thousand EUR 12,705,265 € 68,841,789 € 33,983,004 € 11,197,395 € 126,727,453 €
TABLE 2: Current Year/Prior Year Comparison by Region2006 2007
Australia 40,497,757 € 49,043,197 €Germany 34,035,110 € 39,907,036 €USA 34,945,870 € 37,777,221 €
TABLE 3: Share per Model2007 City bike Kids bike Mountain bike Race bike Trecking bike Total
Revenue 21,546,573 € 5,205,553 € 42,732,466 € 39,803,064 € 17,439,796 € 126,727,453 €Pieces Sold 28783 28237 28526 28940 28864 143350Input Area for selector
TABLE 4: KPIs 2007 Total (plain value) Total (reference)
Market Share 40% 40%Profit Margin 28% 28%
Status barMap Status (B4)
Sales Organizations WorldwideContinent Region Code Gross Sales in TEUR Pieces Sold Sales OrganizationWorldwide North America 37,778 43273 USAWorldwide Europe 39,907 47634 GermanyWorldwide Australia 49,043 52443 AustraliaNorth America Illinois 12,200 13738 Illinois Bikes and MotoshopNorth America Oklahoma 9,250 10665 Oklahome Bikes and MotoshopNorth America California 16,328 18870 San Francisco Bike- and MotoshopEurope Berlin 13,377 15937 Bikes and Motorcycles Studio BerlinEurope Sachsen-Anhalt 10,631 12696 Bikes and Motorbikes Studio MagdeburgEurope Bayern 15,899 19001 Bikes and Motorbikes Studio MunichAustralia Queensland 19,682 21083 Brisbane Bikes and MotoshopAustralia Victoria 15,520 16578 Melbourne Bikes- and MotoshopAustralia New South Wales 13,841 14782 Sidney Moto- and Bike Store
Region Code Gross Sales Pieces Sold Sales OrganizationMap Results: Sachsen-Anhalt 656,565 777777 Bikes and Motorbikes Studio Magdeburg
Original Values Adjustments Adjusted Values
2007All amounts in thousand EUR
Gross Sales Discount Net Sales
Cost of product sold
Profit Margin
Gross Sales in %
Discount in % Cost in % Gross Sales Discount
Net Sales
Cost of product sold
Profit Margin
Profit Margin in %
Germany Wholesale 19,234 € 1,923 € 17,311 € 13,681 € 3,630 € 100% 10% 100%Germany Internet 20,673 € 1,447 € 19,226 € 13,870 € 5,355 € 100% 3% 100%USA Wholesale 18,239 € 1,824 € 16,415 € 12,459 € 3,956 € 100% 10% 100%USA Internet 19,538 € 1,368 € 18,170 € 12,591 € 5,579 € 100% 3% 100%AUS Wholesale 23,610 € 2,361 € 21,249 € 15,184 € 6,065 € 100% 10% 100%AUS Internet 25,433 € 1,780 € 23,653 € 15,434 € 8,219 € 100% 3% 100%
Target Area (Selected Record)Maximum Values
Case studies/exercises
62
SAP BusinessObjects Web Intelligence & Universe Design https://cw.sdn.sap.com/cw/docs/DOC-51386
63
SAP Business Objects Explorerhttps://cw.sdn.sap.com/cw/docs/DOC-124419
64
SAP Business Objects Explorer
Lecture slides teaching notes Exercises plus data source Case study based on GBI
Calendar YearDiscount (Bike Comp Formatted Value Net Sales (Bike Comp Formatted ValueDiscount (Bike CompNet Sales (Bike Comp2006 $ 30.557,21 $ 329.936,75 30557.21 329936.752006 $ 38.259,43 $ 413.159,72 38259.43 413159.722006 $ 46.777,29 $ 508.928,73 46777.29 508928.732006 $ 33.548,44 $ 364.454,15 33548.44 364454.152006 $ 24.523,93 $ 264.145,08 24523.93 264145.082006 $ 39.670,02 $ 427.416,33 39670.02 427416.332006 $ 22.618,16 $ 242.367,83 22618.16 242367.832006 $ 29.656,37 $ 323.908,31 29656.37 323908.312006 $ 37.226,29 $ 403.370,84 37226.29 403370.842007 $ 33.109,28 $ 361.930,66 33109.28 361930.662007 $ 38.696,08 $ 418.796,36 38696.08 418796.362007 $ 49.369,66 $ 528.210,36 49369.66 528210.362007 $ 35.998,87 $ 391.318,47 35998.87 391318.472007 $ 27.447,56 $ 294.279,56 27447.56 294279.562007 $ 37.426,30 $ 407.557,51 37426.30 407557.512007 $ 21.813,79 $ 237.402,18 21813.79 237402.182007 $ 30.846,56 $ 332.485,48 30846.56 332485.482007 $ 43.232,74 $ 459.129,37 43232.74 459129.372006 $ 45.426,82 $ 487.865,46 45426.82 487865.462006 $ 58.129,18 $ 622.109,96 58129.18 622109.962006 $ 71.875,56 $ 780.331,45 71875.56 780331.452006 $ 52.928,43 $ 568.301,92 52928.43 568301.922006 $ 41.052,29 $ 442.270,82 41052.29 442270.822006 $ 56.048,24 $ 609.198,97 56048.24 609198.972006 $ 34.905,69 $ 379.849,04 34905.69 379849.042006 $ 46.509,70 $ 498.895,04 46509.70 498895.042006 $ 61.882,82 $ 678.794,92 61882.82 678794.922007 $ 50.727,07 $ 553.268,02 50727.07 553268.022007 $ 55.528,68 $ 598.993,45 55528.68 598993.452007 $ 73.262,11 $ 794.445,09 73262.11 794445.092007 $ 51.184,17 $ 556.001,13 51184.17 556001.132007 $ 43.206,32 $ 464.661,37 43206.32 464661.372007 $ 57.258,80 $ 622.701,47 57258.80 622701.472007 $ 33.991,75 $ 364.666,27 33991.75 364666.272007 $ 47.370,11 $ 512.991,74 47370.11 512991.742007 $ 62.889,43 $ 683.075,73 62889.43 683075.732006 $ 64.865,75 $ 699.870,24 64865.75 699870.242006 $ 75.264,48 $ 815.109,01 75264.48 815109.012006 $ 96.438,22 $ 1.034.366,07 96438.22 1034366.072006 $ 63.632,33 $ 691.658,71 63632.33 691658.712006 $ 55.261,25 $ 598.858,55 55261.25 598858.552006 $ 82.811,38 $ 898.118,57 82811.38 898118.572006 $ 47.239,67 $ 510.234,32 47239.67 510234.322006 $ 59.227,55 $ 639.730,63 59227.55 639730.632006 $ 89.162,99 $ 967.687,70 89162.99 967687.702007 $ 68.367,86 $ 743.552,19 68367.86 743552.192007 $ 79.217,14 $ 865.561,34 79217.14 865561.342007 $ 101.818,53 $ 1.103.936,36 101818.53 1103936.362007 $ 69.424,55 $ 763.184,96 69424.55 763184.96
65
SAP Business Tools and Tutorials
Tool University Curriculum
SAP Tutorials Free trial
SAP Business Information Warehouse
Technical Business
Crystal Reports
Web Intelligence Interactive Analysis
Business Objects Explorer
Analysis Office
Analysis OLAP
Dashboard Design
BI On Demand
66
http://www.sdn.sap.com/irj/boc/bi-suite-tutorials
67
68
Paul HawkingSAP Academic Programs DirectorSchool of Management and Information systemsTelephone: +61-3-99194031Mobile: +61-419301628Email [email protected]