tcma: future of government
DESCRIPTION
Presentation from the TCMA Annual Conference 2013TRANSCRIPT
F U T U R E O F G O V E R N M E N T
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I N T R O D U C T I O N S
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what is it, why does it matter
G O V 2 . 0
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by Kecko
by mlovitt
Gov 1.0 Gov 2.0
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CITYGOVERNMENT
Gov 1.0
Citizens
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CITYGOVERNMENT
Gov 1.0
Citizens
Sunday, June 23, 13
CITY GOVERNMENT
Gov 2.0
Citizens
Sunday, June 23, 13
CITY GOVERNMENT
Gov 2.0
Citizens
Sunday, June 23, 13
CITY GOVERNMENT
Gov 2.0
Citizens
Sunday, June 23, 13
CITY GOVERNMENT
Gov 2.0
Citizens
Sunday, June 23, 13
Person-to-Person
How We Interactive With
Government
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Person-to-Person
Self-Service
How We Interactive With
Government
Sunday, June 23, 13
Person-to-Person
Self-Service
InternetHow We Interactive With
Government
Sunday, June 23, 13
Person-to-Person
Self-Service
Internet
Mobile
How We Interactive With
Government
Sunday, June 23, 13
Person-to-Person
Self-Service
Internet
Mobile
Augmented
How We Interactive With
Government
Sunday, June 23, 13
Person-to-Person
Self-Service
Internet
Mobile
Augmented
Predictive
How We Interactive With
Government
Sunday, June 23, 13
Person-to-Person
Self-Service
Internet
Mobile
Augmented
Predictive
How We Interactive With
Government
Gov 1.0
Gov 2.0
Beyond
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WHY NOW? THE STAGE IS SET
I3aac
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Steve Rhode
HYPER-CONNECTIVITY
Developed In Collaboration With Daniel Charboneau
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CRITICAL MASS
Anirudh KoulDeveloped In Collaboration With Daniel Charboneau
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IntelFreePress
AND LOTS OF ENERGY!
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Image Soure: ETHAN BLOCH, FlowtownData Source: PostRankhttp://www.flowtown.com/blog/how-social-engagement-is-changing?display=wide
But It’s Leaving Where It Originated!
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The Empire State Building Took 7 Million Man Hours To Build...
Now Imagine If We Could Leverage Hyper-connectivity, Critical Mass & Engagement?
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The Empire State Building Took 7 Million Man Hours To Build...
If We Could Harness People’s Free Time We Could Build 4 Per Minute!
Now Imagine If We Could Leverage Hyper-connectivity, Critical Mass & Engagement?
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ACTIVE VS. PASSIVE
What Is Crowdsourcing?
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ACTIVE
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PASSIVE
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PASSIVE
200 Million Solved Each Day150,000 Hours Of Translation Work Per Day (Avg. 10 seconds per user)
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Is the crowd wise?
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THE RISE OF A NEW CROWD
mclib dot net
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CNN Tech ArticleSunday, June 23, 13
Photo: Mashable
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http://www.pcmag.com/image_popup/0,1871,s=1713&iid=378395,00.asphttp://www.youtube.com/watch?feature=player_embedded&v=Ug1BBMtVYgI#!Sunday, June 23, 13
D I S R U P T I V E T R E N D S
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William Hook
BYOD
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RAPID INNOVATION
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NEW FORMS OF CREATION
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NEW FORMS OF INTERACTION
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THE RISE OF GAMIFICATION
amboo who?
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PREDICTIVE EVERYTHING
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OPEN DATACOMMUNICATION
ENGAGEMENTPLATFORMS
TECHNOLOGYMETHODOLOGIES
T E C H N O L O G Y B R E A K D O W N
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O P E N D A T A
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FEDERAL IT DASHBOARD http://www.itdashboard.gov/
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DATA.GOVSunday, June 23, 13
OPEN CRIME REPORTINGSunday, June 23, 13
OPEN FINANCESSunday, June 23, 13
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AUGMENTED REALITY App Store: Layar
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SitegeistApp Store: Sitegeist
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C O M M U N I C A T I O N
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Social Networks
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SOCIALIZED EMERGENCY COMMUNICATIONSunday, June 23, 13
RUMOR CONTROLSunday, June 23, 13
GOOGLE+ HANGOUTSplus.google.com
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Sunlight Foundation Congress AppApp Store: Congress
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QR-CODESSunday, June 23, 13
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http://zxing.appspot.com/generator
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http://zxing.appspot.com/generator
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E N G A G E M E N T
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WE THE PEOPLEwhitehouse.gov
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City and County of San Franciscowww.innovatesf.com
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SELF-SERVICE COMMUNITIESSunday, June 23, 13
SEECLICKFIXWWW.SEECLICKFIX.COM
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STREET BUMPCity of Boston (Also on Appstore)
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IDEATION (OPEN INNOVATION)Sunday, June 23, 13
NYCBIGAPPS.COMBIG APPS
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CODE FOR AMERICAwww.codeforamerica.com
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G A M E M E C H A N I C S U S E D F O R E N G A G E M E N T
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ELEMENTS OF A GAME?
GOAL RULES FEEDBACK VOLUNTARYPARTICIPATION
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P L A T F O R M S
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WORDPRESS WORDPRESS.COM & WORDPRESS.ORG
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DRUPAL DRUPAL.ORG
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MOBILESunday, June 23, 13
Wearable ComputingSunday, June 23, 13
T E C H N O L O G Y
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LOCATION BASED SERVICES
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AMAZON WEB SERVICESSunday, June 23, 13
APP INVENTORwww.appinventor.org
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CIVIC COMMONShttp://civiccommons.org/
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M E T H O D O L O G I E S
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AGILESunday, June 23, 13
LEAN STARTUPSunday, June 23, 13
BUSINESS MODEL CANVASSunday, June 23, 13
BUSINESS MODEL CANVASSunday, June 23, 13
BUSINESS MODEL CANVASSunday, June 23, 13
KANBAN BOARDSSunday, June 23, 13
OPEN INNOVATION
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OPEN INNOVATION
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OPEN INNOVATION
CROWD VALIDATION
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OPEN INNOVATION
CROWD VALIDATION
Sunday, June 23, 13
OPEN INNOVATION
CROWD VALIDATION
Sunday, June 23, 13
OPEN INNOVATION
CROWD VALIDATION
Sunday, June 23, 13
OPEN INNOVATION
CROWD VALIDATION
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S M A R T C I T I E S
REDEFINED
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SMARTCITIES
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SMARTCITIES
Transportation Social Services
Public Safety
Energy & Utilities
Healthcare
Education
Economic Development
Governance
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Transportation
Services
Public Safety
Energy & Utilities
HealthcareEducation
Economic Development
Governance
Digital City
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Transportation
Services
Public Safety
Energy & Utilities
HealthcareEducation
Economic Development
Governance
Digital City
Infrastructure-Focused
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Digital City
Infrastructure-Focused
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Digital City
Infrastructure-Focused
NOT SUSTAINABLE
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Sunday, June 23, 13
Citizen Business Intelligence
The Social Layer
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Fina
nce
Adm
inis
tratio
n
Pub
lic W
orks
Pub
lic S
afet
y
Dev
elop
men
t
Mun
icip
al C
ourt
HR
Social Organizations
Sunday, June 23, 13
Fina
nce
Adm
inis
tratio
n
Pub
lic W
orks
Pub
lic S
afet
y
Dev
elop
men
t
Mun
icip
al C
ourt
HR
Integrated Technology Infrastructure
Social Organizations
Sunday, June 23, 13
Fina
nce
Adm
inis
tratio
n
Pub
lic W
orks
Pub
lic S
afet
y
Dev
elop
men
t
Mun
icip
al C
ourt
HR
Integrated Technology Infrastructure
Business Intelligence
Social Organizations
Sunday, June 23, 13
Fina
nce
Adm
inis
tratio
n
Pub
lic W
orks
Pub
lic S
afet
y
Dev
elop
men
t
Mun
icip
al C
ourt
HR
Integrated Technology Infrastructure
SOCIAL LAYER
Business Intelligence
Social Organizations
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C R E A T I N G E C O S Y S T E M S
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Large Vendors
City Government
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Large Vendors
City Government
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Large Vendors
Citizens
City Government
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Large Vendors
Citizens
City Government
Sunday, June 23, 13
Large Vendors
Community Businesses& Non-Profits
Citizens
City Government
Sunday, June 23, 13
Large Vendors
AcademiaCommunity Businesses
& Non-Profits
Citizens
City Government
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L E S S O N S L E A R N E D
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IDENTIFY STAKEHOLDERS FROM THE STARTSTAKEHOLDERS
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BE ABLE TO DRAW THE CHANGE WHITEBOARD RULE
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YOU WANT PEOPLE TO BE ABLE TO SEE THAT THEY ARE EFFECTING CHANGE.
QUICK WINS
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DON’T START MULTIPLE PROGRAMS OR STRATEGIES AT THE SAME TIME.
GRADUALLY TRANSITION.
START SMALL
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PEOPLE ARE RELUCTANT TO PARTICIPATE IN PROCESSES THEY DO NOT
UNDERSTAND.
TRANSPARENCY
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WHAT DOES SUCCESS LOOK LIKE?MAKE SURE EVERYONE ON THE TEAM
AND INVOLVED IN THE PROGRAM HAS A SHARED VISION OF SUCCESS.
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SET GOALSESTABLISH GOALS OR BENCHMARKS TO
REPORT ON AND GAUGE SUCCESS.
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PLUG INTO A COMMUNITY OF PRACTICE
THERE ARE NUMEROUS ONLINE COMMUNITIES YOU CAN BE APART OF TO
PLUG-INTO WHAT’S HAPPENING IN GOVERNMENT. (I.E. TCMA, GOVLOOP, ETC)
Sunday, June 23, 13
FACILITATE REAL WORLD PROBLEM SOLVING
FIND WAYS TO LEVERAGE THE TALENTS OF YOUR CITIZENS TO TACKLE COMMUNITY
CHALLENGES.
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A N Y Q U E S T I O N S ?
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Dustin Haisler | President of KlabLab, [email protected] (512) 961-6630
www.dustinhaisler.com@DustinHaisler
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