tatts group limited morgans queensland …...conference 2016 tatts group limited digital assets...
TRANSCRIPT
Morgans Queensland Conference 2016
TATTS GROUP LIMITED
Digital assets
reset
Digital assets reset | Secured key licenses | improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Secured key
licenses
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Improved
wagering fiscal
arrangements
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Branding clarity +
positioning
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Omni channel
retail approach
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Innovative
product suite
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Leading
digital growth
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Leveraging
extensive customer
database
THE JOURNEY SO FAR
Digital assets reset | Secured key licenses | Improved wagering fiscal arrangements
Branding clarity+positioning | Omni channel retail approach | Innovative product suite
Leading digital growth | Leveraging extensive customer database | Portfolio management
Portfolio
management
THE JOURNEY SO FAR
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Customer
lifecycle funnel
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Acquisition
• Search
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Acquisition
• Partnership marketing
platform
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Acquisition
• Incentivisation platform
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Acquisition
• Targeted social advertising
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow participation | Loyalty | Retain
Convert
• A/B testing +
conversion
optimisation
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow participation | Loyalty | Retain
Convert
• Via CRM channels
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow participation | Loyalty | Retain
Convert
• Retargeting advertising
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Grow
• Best offer modelling
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Grow
• Abandoned cart campaigns
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Grow
• Win model
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Grow
• Cross sell activity
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Loyalty MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Loyalty MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Retain
• Early warning system
MARKETING POWERING DIGITAL GROWTH
Customer lifecycle funnel | Acquisition | Convert | Grow | Loyalty | Retain
Retain MARKETING POWERING DIGITAL GROWTH
Digital innovation | Product innovation | Retail innovation | Brand innovation
LOTTERIES GROWTH
THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Digital innovation
• Improved digital assets
• Integrated marketing campaigns
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Digital innovation
• Player database personalised
communication
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Digital innovation
• 32.2% growth in online sales
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Digital innovation
• World leading digital uptake
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Product innovation
• Set for Life targets a gap
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Product innovation
• Set for Life – strong brand
differentiation
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Product innovation
• Set for Life
Younger age demographic
LOTTERIES GROWTH THROUGH INNOVATION
Set for Life Saturday Lotto
Digital innovation | Product innovation | Retail innovation | Brand innovation
Product innovation
• Set for Life + Lucky Lotteries
Excellent digital uptake
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Product innovation
• Set for Life
Driving awareness and trial
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Product innovation
• Powerball
Game reconfiguration
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Retail innovation
• New retail image
• DigiPos
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Retail innovation
• In-store merchandise
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Retail innovation
• Convenience fuel
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Retail innovation
• Omni-channel
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Brand
innovation
• Membership strategy
LOTTERIES GROWTH THROUGH INNOVATION
Digital innovation | Product innovation | Retail innovation | Brand innovation
Brand
innovation
• the Lott winners
campaign
LOTTERIES GROWTH THROUGH INNOVATION
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Heavy lifting
complete
• Brand confusion removed
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Heavy lifting
complete
• Digital assets in place
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Heavy lifting
complete
• Retail assets starting to be leveraged
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Heavy lifting
complete
• Self service terminals with cash
and TITO approved
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Heavy lifting
complete
• UBET + Rewards in place
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Heavy lifting
complete
• Partnership with industry
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Heavy lifting
complete
• Team in place
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Strongly positioned
player
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Digital performance
compelling
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Regulatory outlook
improving
WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Innovating in retail WAGERING – POSITIONED TO COMPETE
Heavy lifting complete | Strongly positioned player | Digital performance compelling
Regulatory environment favourable | Innovating in retail | Marketing tactically
Marketing
tactically
WAGERING – POSITIONED TO COMPETE
Thank you