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TATA GROUP CSR InitiatiStakeholde

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CSR STATEMENT

In a free enterprise, the community is not just another stakeholdbusiness but is in fact the very purpose of its existence.- Jamsetji Nusserwanji , Tata Founder, Tata Group.

Corporate Social Responsibility should be in the DNA of every

organization. Our processes should be aligned so as to benefit thsociety. If society prospers, so shall the organization...- Manoj Chakravarti, G M - Corporate Affairs & Corporate Head - SociResponsibility, Titan Industries Limited in 2004.

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Tata Steels approach to business has evolved

from the concept that the wealth created must

be continuously returned to society.

Responsibility of combining the three elements

of society:

Social

Environmental

Economic

TATASSUSTAINABILITYMISSION

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CORE VALUES

Traditions and standards set by Jamsetji Tata

Tatas believe in:

Giving back to the community where it was earned

Treating employees as family

Treating all stakeholders with due respect and fairness

Improving quality of life in eco-system it operates in

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STAKEHOLDERENGAGEMENT

Businesses should respect the interests of, and be responsive towardstakeholders, especially those who are disadvantaged, vulnerable andmarginalized.

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APPROACH TO STAKEHOLDERCONSULTATION AND COMMUNICATIO

Stakeholder Forum for Assessing Requirements, Communicating

Directions & Receiving Feedback

Frequency

Shareholders &

Financial

Community

Investors meet across the globe; Annual General

Meetings;

Quarterly and half-yearly reports to Shareholders;

Updating major Shareholders (LIC, UTI);

Shareholder Relations Meets; Customer forum; MDs

Conference with customer groups.

Annual/As per

plan/Annual

Customer

Suppliers &Partners

Worldwide; Visits to Customers & CVM, RVMs; Learning

fromField Failures Vendor Dialogues.

Meetings with Key Suppliers; Vendor Meets & Recognition

As per plan

Quarterly Twice /year,

As per plan,

Once a year

External Public/

Govt. / Media

Meetings with Govt./Steel Ministry/Trade Bodies,

Industry Associations; NGOs, Ministry for Environment &

Forests, Press Briefings & Releases, etc.

As per need

Employee,

Community

& Society

Dialogues with the employees, JDCs, JWC, Apex Council,

Senior Citizens Forum; Spouses Dialogue; Uday, Joint

Community meeting, Community need analysis

Quarterly,

Twice/year,

As per plan

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APPROACH TO STAKEHOLDERCONSULTATION ANDCOMMUNICATION

Cost, Delivery, Value added products, Quality complaints and EnvironmentCustomer

Helps increase their capabilitySuppliers and Vendors

Career planning, Compensation, Growth Training and DevelopmentEmployees

Interact through public hearings and meetingsCommunity

Address issues of performance, long-term strategy and growth plansInvestors

Hold regular meetings with bodies connected to the industryGovernmental Bodies

Release information as required and in compliance with the Listing AgreemMedia

Play an important role in policy formation and business developmentIndustry forums

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RESULTS

Over eight decades of industrial harmony

Continued license to operate in communities

Employer of choice in several instances to four generations of the samfamily

Citizens of Jamshedpur rated it as the second-best city to live in, in In