targeting future financial challenges through modern online tools · 2017. 6. 12. · targeting...
TRANSCRIPT
![Page 1: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/1.jpg)
Targeting future financial challenges through modern online tools
Head of Online Channel Evolution Business
Geoffroy de Visscher
Brussels, 31th of May 2017
![Page 2: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/2.jpg)
The world is getting digital…
2
![Page 3: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/3.jpg)
3
76 % of Belgian citizens made
online purchases in 2016, for a total
amount of 9 billion euros
Source: BeCommerce Report 2016
![Page 4: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/4.jpg)
In 2016, e-commerce grew by 13,4% in Belgium (highest growth rate in Europe)
![Page 5: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/5.jpg)
50 % of Belgian seniors made an
online purchase in 2016
![Page 6: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/6.jpg)
6
25 % of the Belgians use their
smartphone for online purchases
![Page 7: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/7.jpg)
It is time to adapt!
7
![Page 8: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/8.jpg)
![Page 9: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/9.jpg)
9 Source: http://www.didiy.eu/blogs/digital-artisans-reshaping-craftmens-work-through-digital-do-it-yourself
![Page 10: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/10.jpg)
12
Are YOU ready for the “Digital disruption” in your domain of activities?
![Page 11: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/11.jpg)
ING also has to adapt
13
![Page 12: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/12.jpg)
ING is serving Business clients digitally for a long time
Business’Bank Telelink@IsabelING Smart
Banking for
Tablet
ING Smart
Banking for
smartphone
![Page 13: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/13.jpg)
Payments
Admini-stration
Beyond Banking
Reporting
![Page 14: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/14.jpg)
Payments
Admini-stration
Beyond Banking
Reporting
![Page 15: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/15.jpg)
• For iOS and Android• For smartphone and tablet• For private (Home’Bank) and Business (Business’Bank) needs• Main functionalities
• Account and transaction overview• SEPA payments• Second signature for payments
ING Smart Banking app
17
![Page 16: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/16.jpg)
ING Smart Banking app: 2nd signature
18
![Page 17: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/17.jpg)
• What’s that ?Payment files generated via an ERP can be uploaded and signed at once in Business’Bank easy for large number of transactions
• Technical aspects• Supported formats: SEPA XML (S-ECT, M-ECT,
SEPA Direct Debit)• Maximum size: 10 Mb• One signature is required per envelop (Might
require some adaptations in the way XML files are build…)
• Possibility to differentiate encoding from signature
• Sign by 2 is possible• Channels limits are not applicable (but
mandates are respected of course)• 2 steps: upload, then sign.
• Tip:• Excel to XML convertor – free of charge!
Upload of payment files
![Page 18: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/18.jpg)
TIP: Excel to XML convertor
• Free of charge!
• Up to 50 payments with one single signature
• Very easy to use
Download it on:
http://www.ing.be/xmlcreation
![Page 19: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/19.jpg)
Payments
Admini-stration
Beyond Banking
Reporting
![Page 20: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/20.jpg)
Mandates management
22
![Page 21: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/21.jpg)
23
![Page 22: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/22.jpg)
Contracting & activation
24
![Page 23: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/23.jpg)
Payments
Admini-stration
Beyond Banking
Reporting
![Page 24: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/24.jpg)
• Available for all clients • Activation via Business’Bank or Telelink Online (Signing powers are required)• Request, download & duplicate's (Real time treatment (up to 10.000 transactions))• Free of charge
e-statements
![Page 25: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/25.jpg)
File based reporting - CODA files
• What’s that ?Transactions are compiled in a standard format, allowing automatic reading and reconciliation by an accounting software easy for large number of transactions
• Technical aspects• Required: Premium option• Must first be activated in Business’Bank• Select the frequency (daily, weekly, monthly)• One file per account or consolidated• CODA files remain available for 1 month
![Page 26: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/26.jpg)
Payments
Admini-stration
Beyond Banking
Reporting
![Page 27: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/27.jpg)
Your invoices 100% online
• Create offers and invoices• Sending invoices (PDF via e-
mail or letter)• Easy management and
follow-up of your invoices• Share invoicing data with your
accountant• Possibility to finance invoices
Request your free trial access : www.ing.be/invoicesolutions
ING Invoice solutions
29
Where and when you want!
![Page 28: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/28.jpg)
15
ING VIPServices
![Page 29: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/29.jpg)
11
Before an on arrival• Account, rental guarantee & home insurance, debit
and credit cards are ready on arrival
During the stay in Belgium• Direct debits & automatic transfers• International Internet Banking (PC, Tablet, Smart’Phone)• Car financing and insurance• Free International Tax check + optimal financial services• Free home purchase assistance• Free pension check• Free insurance check: are you properly insured?
Before an on return• Which services can you keep, which have to be stopped• International Mobility checklist• Free International Tax check + arbitrage of financial services?• Non-resident financial services
ING VIP Expat financial Services(3)
![Page 30: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/30.jpg)
ING local branchMake an appointment via www.ing.be
16
ING Expat Contact CentreOpen from 8:00 to 22:00 on weekdays + 9:00 to 17:00 on Saturdays
EN: +32 2 464 66 64 FR: 32 2 464 66 62
DE: +32 2 464 66 63 NL: 32 2 464 66 61
ING Expat ManagersRudy Scheepmans, Brussels Dave Deruytter, National
ING Expat and Non resident Services
www.ing.be/expat ing expatmailto:[email protected]
![Page 31: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/31.jpg)
17
Coming to work in a country with 200 days of rain is your choice
We will do our utmostto guide you financially.
Call us on +32 2 464 66 64 or surf to ing.be/expat
![Page 32: Targeting future financial challenges through modern online tools · 2017. 6. 12. · Targeting future financial challenges through modern online tools Head of Online Channel Evolution](https://reader035.vdocuments.site/reader035/viewer/2022071106/5fdff8bbd3c47d1f77187fcc/html5/thumbnails/32.jpg)
17
Coming to work in a country with 200 days of rain is your choice
Thank you
Thank you
feel free to ask your questions