mapfre-asistencia.com

E M E A I

R e g i o n a l

2 0 1 4

Your life. Our world

Takaful or Islamic

ReinsuranceIn Mediterranean

28th November, Barcelona

mapfre-asistencia.com

TakafulIslamic Insurance

Differences between Models ind

ex

Your life. Our world

MAPFRE ASISTENCIA

Takaful in the world

Fatwa

New products

Model

Potencial market

Countries 47

Employees 36,669

Intermediaries 68,207

5 continents

47 countries

More than 23 million clients

Recognitions:

We are a multinational team which works

to constantly achieve advancements in

service, and develop a successful

relationship with our clients, distributors,

providers, shareholders and society

Reliability, Integrity, Dedication to service,

Innovation in leadership and a Committed

team are our

values

the trusted global insurer

Third yearquarter 2014

end of reporting period: 30/09/2014

Consolidatedincome

€ 25,889.3M € 20,242M

Premiums € 21,835.5M € 16,857M

Imputed earnings € 790.5M € 672,8M

Combined ratio Non-life

96.1% 95.8%

Source: http://www.mapfregrupo.com/ccm/content/documentos/accionistas/ficheros/inf

ormes_trimestrales/2014/2014-11-05_Quarterly_Financial_report_9M_2014.pdf

2013

the trusted global insurer

NUMBER ONE Non-life insurer in Latin America

SIXTH-RANKED Non-life insurer in Europe

SECOND-RANKED Non-life insurer in Europe in terms of solvency

THIRD-RANKED global assistance insurer

NUMBER ONE insurer on the Spanish market

THIRTEENTH-RANKED global reinsurer

the trusted global insurer

S&P´s Comments:

Business Risk Profile: Strong

Ratings

BBB+/Stable

Source: http://www.mapfregrupo.com/corporativo/accionistas/en/cinformativo/ratings_eng.shtml

Strong brand recognition and leading, profitable positions in MAPFRE's core insurance markets of Spain and Latin America, as well as in the international reinsurance market.

Broad, successful diversification by business line and by geography.

Source: http://www.mapfregrupo.com/ccm/content/documentos/accionistas/ficheros/rating/2014-07-11_Mapfre_Report.pdf

A/Stable

Financial Strength

Holding Company

Financial Risk Profile: Strong

Credit risk exposure is a relative weakness, owing to significant exposure to Spanish investments.

Strong financial flexibility, with demonstrated access to capital markets through multiple sources.

Other Assements

Enterprise risk management: Adequate with strong risk controls, particularly for underwriting

Management and governance: Proven ability to grow profitably

Liquidity: Excellent, with liquid assets and strong cash flows Sovereign risk: Rated three notches higher than the long-

term rating on Spain

Definition:

Comes from the Arabic word Kafala, which means "guaranteeing each other" or "joint guarantee".

The Takaful is based on mutual cooperation, responsibility, insurance, protection and assistance between groups of participants.

It’s a form of mutual insurance that complies with the principles of Sharia (*).

(*) The moral code and Islamic law.

Takaful

Your life. Our world

Definition:

It’s an agreement between an Islamic insurance companyand insurance applicants (individuals or legal entities),which states that the applicants are accepted as membersif they agree to pay a contribution.

This contribution is a free gift to a fund, and providedthat the contributor be compensated in case ofoccurrence of the risk under the terms of the insurancepolicy, technical standards and the articles of association.

Islamic

insurance

Your life. Our world

Differences

between Models

Your life. Our world

Takaful

The Takaful and

the Insurance

Insurance

MutualsSharia

(Islamic Law)

Your life. Our world

Main figures:

2008 : Billion US$ 5,323

2009 : Billion US$ 6,975

2010 : Billion US$ 9,148

2011 : Billion US$ 11,999

2012 : Billion US$ 13,918

Your life. Our world

Global Takaful

Contributions

Growth a 16% per year

GCC

FAR EAST

AFRICA

MIDDLE EAST

EAST INDIAN CONTINENT

LEVANTOTHERS

38

18

139

8

42

78

Number of

islamic operators

Your life. Our world

Africa

East IndianSub Continent

Far East

GCC

Levant

Middle East (Non Arab)

Others

4%

9%

4%

19%

6%

38% 20%

Market Share of Islamic

Insurance Operators

Your life. Our world

50%

16%

5%

10%

9%

6%4% Motor

Fire (Excluding Energy)

Engineering

Accident/GTPL/EL/WC (excludingMedical)

Marine Hull

Marine Cargo

Medical

Takaful main

Business lines

Your life. Our world

3896 4370 49345645

63527149

80441531

19362246

2721

3296

3993

4386

1077

1314

1462

1703

1984

2311

2693

378

432

472

527

588

657

753

193202

215

227

239

253

267

34

74

86

136

215

341

540

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

2009 2010 2011 2012 2013 2014 E 2015 F

Saudi Arabia Asean GCC Africa South Asia NORTH AFRICA

Key Takaful business

lines in major markets

Your life. Our world

Your life. Our world

• Hannover Re opened in 2006 Retakaful a specific structure in Bahrain

Allianz was also installed in 2006 Bahrain to develop the niche Takaful

SCOR requested approval Retakaful Malaysia in 2007

Munich Re announces end of September 2007 Retakaful marketing products in South-east from its subsidiary in Kuala Lumpur (Malaysia)

Global Retakaful leaders

global solutions for assistance, services and speciality risks

For companies in the insurance, automotive, finance, tourism and major corporate groups sector, as well as for individuals and brokers

Competitive advantages which help you improve and enhance your business right from the outset

Innovative products and services which improve your quality of life, and that of your clients

With the backing and support which comes from being part of the strong MAPFRE Insurance Group

That’s our world.

Your life. Our world

improving your and your clients’ quality of life

for more than 25 years

about

us

1986MAPFRE ASISTENCIA is established

1987International expansion commences

1990Travel Insurance product is launched

2003Speciality Risks product is launched

2005ITIJ awardfor Best International Assistance Company

2007Launch of FUTURA, a smart platform for assigning assistance services

2010Online sales to individuals commences

2011ITIJ award for Best Travel Insurer

Launch of MAiassist, An assistance app for SmartphonesYour life. Our world

1,142 M€income

€ 50MEarnings

(EBT)

92.6%Combined ratio

1,572Corporate

clients

198Mbeneficiaries

104.554Minsureds

6,005 employees

presence on 5 continents

7Massistances

2013WTO Affiliated

MemberITIJ award for

Best Travel Insurer

Rating

Baa1/Positive Outlook

Source: http://www.mapfregrupo.com/corporativo/accionistas/en/cinformativo/ratings_eng.shtml

global presence, local experience

Global, regional and local customer service (24 hours a day, 365 days a year)

Your life. Our world

44 countriesdirect presence

107 countrieswith business ties

Global coverage

57 Offices12 Contact Centres36 24/7 Contact Centres

NORTHAM6 Offices1 Contact Centres3 24/7 Contact C.

LATAM NORTH7 Offices7 24/7 Contact C.

LATAM SOUTH8 Offices1 Contact Centres7 24/7 Contact Centres

BRAZIL1 Office1 Contact C.

IBERIA2 Offices 1 24/7 Contact C.

EMEA 22 Offices7 Contact Centres14 24/7 Contact C.

APAC11 Offices3 Contact Centres4 24/7 Contact C.

FOR

COMPANIES

YOUR VEHICLE. OUR WORLD

YOUR LIFESTYLE. OUR WORLD

SEC

TOR

INSURANCE

FINANCE

CORPORATE

GROUPS

YOUR ROAD. OUR WORLD

YOUR HOME. OUR WORLD

YOUR HEALTH. OUR WORLD

YOUR TRAVEL. OUR WORLD

FOR

BROKERS

COMPLETE AND INNOVATIVE SOLUTIONS ADAPTED TO EACH CLIENT’SNEEDS

TE

CH

NO

LO

GY

I N N O V A T I O N

GLOBAL COVERAGE

ASSISTANCE, SERVICES AND SPECIALITY RISKS

YOUR VEHICLE. OUR WORLDYOUR TRAVEL. OUR WORLD

YOUR LIFESTYLE. OUR WORLD

FOR

INDIVIDUALS ASSISTANCE, SERVICES AND SPECIALITY RISKS

BRANDS

GLOBAL SOLUTIONS

TRAVEL

AND

TOURISM

products and brands

AUTOMOTIVE

MAPFRE ASSISTANCE Got a Fatwa (*) As Re Takaful company

In Travel Assistance in January 2014, from

Sheikh Mokhtar Sellami

(*) Formal Islamic legal opinion

Chairman of the Supervisory Charaiqueboard of Zaytuna Bank

Your life. Our world

Fatwa

RETAKAFUL WINDOW

ASSISTANCE Company. SERVICE Co TAKAFUL Company

MAPFRE RETAKAFUL WORKFLOW

SERVICEAGREEMENT

TRAVEL ASSISTANCEPRODUCTSERVICES

Providers network Insurers

SERVICECONTRACT

RE-TAKAFUL TREATY

Your life. Our world

Model

RE-TAKAFUL TRAVEL ASSISTANCE AGREEMENT-Between-

TAKAFUL INSURANCE COMPANYWith their address at: ___________________

___________________________________ The Country(Hereinafter called "The Takaful Insurance Company")

Of the one part.And

MAPFRE ASISTENCIA COMPAÑIA INTERNACIONAL DE SEGUROS Y REASEGUROS, S.A.,

with their address at :C/ Sor Angela de la Cruz, n°6 E- 28020 Madrid, España,

(Hereinafter called "The Company")of the other part

Your life. Our world

Agreement

Roadside Assistance

Extended Warranty

Brown & White

GAP

PPI

Home Assistance

MAPFRE ASISTENCIA

New Takaful Products

Your life. Our world

The Windows Model

In the windows model, a conventional Reinsurance company (MAPFRE ASISTENCIA) offers Islamic policies,

via the same channels it uses for their conventional Reinsurance services.

No Branches Dedicated & No Subsidiaries separate legal entity

MAPFRE ASSISTANCE

Re-Takaful Business Model

Your life. Our world

MAPFREASISTENCIA

Actual market

Your life. Our world

MAPFRE ASISTENCIAPotential market

mapfre-asistencia.com

Your life. Our world

Thank you!