tackling the 'we've always done it this way
TRANSCRIPT
Tackling the “We’ve always done it this way”
Louise Lockie
Head of Salesforce Support & Administration, Wilmington plc
louiselockie.blogspot.com
@LouiseLockie
Louise LockieHead of Salesforce Support & Administration, Wilmington plc
Co-Leader London Salesforce Women in Technology User Group
Certified Salesforce Administrator
London #AwesomeAdmin Award Winner 2016
@LouiseLockie
louiselockie.blogspot.com
What we will cover
Agenda
Why is this a common refrain?Why is it natural to resist change?
Knowledge is Power
Why is this a common refrain?Why is it natural to resist change?
Knowledge is Power
WWIFM
Why is this a common refrain?Why is it natural to resist change?
Knowledge is Power
WWIFM
Fear of Unknown
Why is this a common refrain?Why is it natural to resist change?
Knowledge is Power
WWIFM
Fear of Unknown
No Choice
Why is this a common refrain?Why is it natural to resist change?
Knowledge is Power
WWIFM
Fear of Unknown
No Choice
Mutiny
Why is this a common refrain?Why is it natural to resist change?
Knowledge is Power
WWIFM
Fear of Unknown
No Choice
Mutiny
Apathy
Why is this a common refrain?Why is it natural to resist change?
Sound Familiar?
“Yep, Me too,
Guilty as Charged”
Rear Admiral Grace Hopper (1906-1992)
"Humans are allergic to change.
They love to say,
'We've always done it this way.'
I try to fight that.
That's why I have a clock on my wall that
runs counter-clockwise.“
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“The most damaging phrase in the
language is we’ve always done it this way.”
Peter F. Drucker (1909 – 2005)
“If you want something new,
you have to stop doing something old”
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“Culture eats strategy for breakfast”
Five Monkeys Social Experiment
'That's Just How Things Are Done Around Here'
“My abilities are unchanging”
Psychology of the Fixed Mindset
Why is this our problem?
Let me tell you a story
A Personal Tale
You can take a horse to water but you can’t make it drink
“If you build it, they will come” – “NO, NO they won’t”
Shall we give up and go home?
Are our projects doomed to fail?
Don’t wing it
Develop a Change Management Strategy
Understand the Impact of the Change
Empathy
Understand the impact and scale of the change
Conduct an Impact Assessment
Feature by Feature
What is changing?
Who or which roles will be affected?
How much will change?
Identify:
• Which processes will be removed
• Which processes will be introduced
• Which processes will remain unchanged
Prepare a detailed action plan for each change identified
Form a communication plan
Communicate
What does success look like?
Measure
Get ahead of the objections
Navigate the Obstacles
Get them on board and on message
Stakeholders
Training & Support
Learn from every experience
Retrospective
Great – we won’t have to go through that again…..
Job Done
Change Management Strategy
Key Takeaways
Q & A
Louise Lockie
Head of Salesforce Support & Administration, Wilmington plc
louiselockie.blogspot.com
@LouiseLockie
Thank You
Louise Lockie
Head of Salesforce Support & Administration, Wilmington plc
louiselockie.blogspot.com
@LouiseLockie
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