System Office Performance Management

November 2013

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System Office Performance Management

Agenda• Performance Management:– What are the key elements?– How can it benefit staff?– Why is it important?

• Goal Setting• Performance Reviews• What’s next?

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What do you hope to learn today?

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Performance

Management Process

USNH Talent Management

• Performance management is one component of the overall USNH Talent Management philosophy.

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Performance Review and Goal

Setting (1)

Bi-annual Check In

(2)

Self Assessment(3)

Performance Review

(4)

Compensation Changes

(5)

Development Planning

(6)Coaching, Feedback,Recognitio

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USNH Performance Management Process

Budget

Process

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Establish a standard process for monitoring employee progress, providing constructive feedback, and evaluating performance

Encourage more frequent performance conversations

Develop a ‘performance–based culture’ Align employee performance and goals with

USNH strategic goals and objectives and campus goals

Provide appropriate and effective employee development

USNH Performance Management Objectives

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USNH Guiding Principles of Performance Management

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Performance management is an ongoing process of setting expectations, executing plans and evaluating results.

Engagement is increased when people are involved in planning the work.

How work gets accomplished is as important as what gets accomplished.

Regular, honest feedback increases understanding and positive performance.

Expectations should be explicit and mutually understood.

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USNH Guiding Principles of Performance Management

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Managers• Plan and manage staff performance• Communicate division and

department goals to staff. Guide staff expectations to align with broader organizational goals

• Foster a work environment that encourages active staff participation

• Provide regular, clear, constructive feedback

• Monitor performance throughout the year to support the formal evaluation

• Devote the time and effort needed to plan and evaluate performance, and support staff

• Help guide and coach staff in their professional development

Employees• Understand how their performance

expectations align with division and department goals, and participate actively in setting expectations

• Be open to feedback and take it to heart to improve performance and/or remain on track

• Monitor their own performance compared to expectations. Seek advice and guidance as needed from their supervisor

• Complete a Self Assessment and participate actively in the performance evaluation

• Be open and honest about professional growth and development plans and interests

Performance Management - Roles

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• Feedback is an essential component of a performance culture– Most beneficial if on-going– Intended to support staff

performance and development

– Applies to both positive and constructive situations

– On-going feedback ensures no surprises

• Framework assists in preparing to deliver feedback effectively

Performance Management - Feedback

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• Drives ongoing need to support campuses and ensure highest levels of customer service, efficiencies, “value added”;

• Provides clarity and structure on individual, team and department priorities and effectiveness;

• Fosters ongoing communication between manager and employee; • Encourages performance improvements and strategies, and• Follows S.M.A.R.T. method

USNH Performance Management Process Starts with

Goal Setting

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USNH Performance Management Process

Goal Setting

Specific: Goal objectives should address the five “Ws:” who, what, when, where, and why. Make sure the goal specifies what needs to be done with a timeframe for completion. Use action verbs such as create, design, develop, implement, produce, etc.

Measurable: Goal objectives should include numeric or descriptive measures that define quantity, quality, cost, etc. How will you and your staff member know when the goal has been successfully met? Focus on elements such as observable actions, quantity, quality, cycle time, efficiency, and/or flexibility to measure outcomes — not activities.

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Achievable: Goal objectives should be within the staff member’s control and influence; a goal may be a stretch but still feasible. Is the goal achievable with the available resources? Is the goal achievable within the timeframe originally outlined? Consider authority or control, influence, resources, and work environment support to meet the goal.

Relevant: Goals should be instrumental to the mission of the department (and ultimately, the institution). Why is the goal important? How will the goal help the department achieve its objectives? Develop goals that relate to the staff member’s key accountabilities or link with departmental goals that align with the institutional agenda.

Time-bound: Goal objectives should identify a definite target date for completion and/or frequencies for specific action steps that are important for achieving the goal. How often should the staff member work on this assignment? By when should this goal be accomplished? Incorporate specific dates, calendar milestones, or timeframes that are relative to the achievement of another result (i.e., dependencies and linkages to other projects).

USNH Performance Management Process Goal

Setting

Goal:Develop a guide for supervisors

Is this a SMART goal?

No!

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GOAL: Develop a performance management guide for System Office supervisors beginning in January and finishing by the end of June, 2014

Specific? Performance management guide for System supervisors

Measurable? A document will be created Achievable? Six months to finish it Time-bound? January -June 2014

Making the goal SMART

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An ongoing process with a mid-year review and annual reviewComponents of annual review: Job description review Assessment of Job success

Key responsibilities Core competencies (such as problem solving, communications, customer service) Evaluation period goals

Overall rating Signatures Next Evaluation Period

Goals for upcoming CY Development plans

Performance Review

USNH Performance Management Process

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Consistently Exceeds (CE)

Fully Meets (FM)

Does Not Meet (DM)

Partially Meets (PM)

Frequently Exceeds (FE)

USNH Performance Management Process

Performance Review Ratings

Core Standard for USNH staff; represents a competent, successful and engaged contributor to USNH

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Consistently Exceeds (CE)

An employee whose work is characterized by:• sustaining exemplary performance throughout the rating period;• providing excellent service in support of the mission of the organization;• consistently exceeding and sometimes far exceeding the criteria of the job responsibilities;• consistently demonstrating initiative for the benefit of the College and Department; • demonstrating full mastery of knowledge, skills and abilities, required work, and basic competencies.

Frequently Exceeds(FE)

An employee whose work is characterized by:• consistently high level of accomplishment;• often exceeding performance expectations;• providing significant service in support of the mission of the organization;• independently demonstrating highly proficient knowledge, skills, and abilities, required work and behavioral competencies.

Fully Meets (FM) An employee whose work is characterized by;• achieving results at a level that generally meet and may at times exceed performance targets;• providing commendable support to the contributions of the organization;• demonstrating fully proficient knowledge, skills and abilities, required work, and behavioral competencies; with only a few areas in need of some improvement.

Partially Meets (PM)

An employee whose work:• requires substantive improvement to fully meet the performance targets;• provides basic support to the mission of the organization;• is at the beginner or developmental stage of demonstrable knowledge, skills and abilities;• exhibits inadequate behavioral competencies;• requires guidance and training to improve performance.

Does not Meet(DM)(May conduct an interim performance evaluation and improvement plan )

An employee whose work:• fails to meet the criteria of the job function;• falls short of performance targets;• provides inadequate support to the mission, vision or strategic objectives;• performs below the beginner or developmental stage of demonstrable knowledge, skills and abilities; required work and behavioral competencies.

USNH Performance Management Process - Ratings

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Performance Management Timeline (CY Basis)

Switch made to calendar year for performance management

• Formally begins in CY 2014• 2013 considered a hybrid year• Allows for cascading of goals and goal setting (Fall): USNH,

Campus, Department, Employee• Allows for review to be completed following financial

results (R+30)

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Complete the build-out of USNH System HR Office website for performance management materials

Provide training to supervisors Provide training to staff Develop related sessions, such as goal setting

USNH Performance Management – HR ‘s Next Steps

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QUESTIONS??