SysAid MDM User Guide for Android

Table of Contents

Introduction

Enrolling Your Android Mobile Device in SysAid MDM

Unenrolling Your Android Mobile Device from SysAid MDM

Have Any Questions?

Introduction SysAid Mobile Device Management (MDM) helps your IT administrators to manage your company's mobile devices (smartphones, tablets), and in some cases employee owned devices as well. SysAid MDM gives your IT administrator the following management capabilities for your mobile device:

Enforce device passcode: your administrator can require you to create a passcode for your

mobile device

Wipe device: in the event that your mobile device is lost or stolen, your administrator can delete all data and restore the device to factory default settings

SysAid MDM can help you, as well, in the following ways:

Automatically connect your mobile device to company Wi-Fi networks

Automatically import company e-mail settings so that you can use your company e-mail

from your mobile device

Your administrator can reset your mobile device passcode in case you've forgotten it

The first half of this guide walks you through the process of enrolling your Android mobile device in SysAid MDM. The second half walks you through the process of unenrolling your mobile device, should you need to.

Enrolling your Android Mobile Device in SysAid MDM

In order to start using SysAid MDM, you must first enroll your mobile device. Complete the following steps to enroll your Android mobile device in SysAid MDM.

1. Your IT administrator should have sent you an e-mail or SMS with enrollment instructions

for SysAid MDM. Open this e-mail now on your mobile device.

2. Follow the link to https://mdm.sysaid.com. You are redirected to download the SysAid MDM management app from the Google Play Store.

Viewing the enrollment request e-mail

3. Choose Install to download and install the SysAid MDM management app.

Install the MDM management app

4. Once the app finishes installing, choose Open. This opens the configuration wizard for the management app.

5. On the first page of the configuration wizard, click Start. This moves you to Step 1: Authenticate.

Overview of the enrollment process

6. Enter the relevant information for your SysAid server. Then click Next. If you have entered the correct information, you will move to Step 2: Accept Terms.

Step 1 of the enrollment process

You may find the relevant authentication information in the e-mail you opened in step 1 of this guide, above. Entering your authentication information

7. Read through the license agreement, check the box "I have read and accept the terms", and click Next. This moves you to Step 3: Accept as Device Administrator.

Accepting the terms and conditions for the MDM management app

8. This page is for informational purposes only. Click Continue to move forward.

Accepting the management app as a device administrator

9. Click Activate to accept SysAid MDM as a device administrator. You must complete this step in order to enroll in SysAid MDM.

Activating the management app as a device administrator

10. Enrollment in SysAid MDM is now complete. Click Close to end the configuration wizard. A mobile device policy will be downloaded to your mobile device shortly.

Completing MDM enrollment

After finishing the configuration wizard, SysAid opens a General Information page that gives you information about the management app you've just installed. General Information for your mobile device

If you scroll down the page, you can see the policy that's been assigned to your mobile device. If you have any questions about this policy, please contact your IT administrator. Viewing your mobile device policy

You can access this page again at any time by opening the SysAid management app, called SysAid MDM. Following is a short description of the fields on this page:

Field Description

Device Name This is the name of your mobile device as recorded in SysAid Asset

Management.

Agent Version This is the version of the MDM management app that you've installed.

Installed Date This is the date on which the MDM management app was installed.

Last Reported This is the last time that your mobile device sent an inventory update to the

SysAid Server.

SysAid Asset

ID

This is the unique identification number of your mobile device within SysAid

Asset Management.

Policy This is the SysAid mobile device policy currently in effect on your mobile

device.

Accessing your company e-mail on your Android device If your IT administrator has configured an e-mail account for you and you are using Android version 2.3 and below, the Android e-mail client will open after you finish enrollment. You will be prompted to complete configuration of your company e-mail account. Please ask your IT administrator if you have any questions about this process. If you are using a version of Android greater than 2.3, you must manually configure your company e-mail account. Your IT administrator can help you with this process.

Unenrolling your Android Mobile Device from SysAid MDM Your IT administrator can unenroll you from SysAid MDM at any time. However, there may be instances where you need to manually unenroll, such as if you end your employment at the company.

IMPORTANT: Do not unenroll from SysAid MDM without first notifying your IT administrator!

Complete the following steps to unenroll from SysAid MDM. Note that this process will uninstall the SysAid MDM management app from your mobile device.

1. On your Android mobile device, go to Settings --> Security --> Device administrators. Depending upon the version of Android OS you are using, the path may vary slightly. On some Android versions, the path is Settings --> Location and security --> Select device

administrators.

2. You should see the SysAid MDM Agent selected as a device administrator. Uncheck the box for SysAid MDM Agent. This opens a confirmation page.

Viewing device administrators

3. Click Deactivate to remove device administrator privileges from SysAid MDM. This opens a confirmation box.

Deactivating SysAid MDM as a device administrator

4. Click OK to complete the deactivation process. This removes all policy settings that were applied to your mobile device when you first enrolled for SysAid MDM.

Confirming the deactivation

SysAid MDM is no longer a device administrator

5. To continue the unenrollment process, go to Settings --> Applications on your Android device.

6. Choose the SysAidMDM app. This opens the details page for the app.

7. Choose Uninstall. This opens a confirmation page.

Uninstalling the MDM management app

8. Choose OK to proceed with the removal of the SysAid management app.

Confirming the uninstall

9. When the uninstallation is complete, a confirmation page appears. Choose OK to finish.

Completing the uninstall

You have now completed the unenrollment process for your mobile device. If you ever need to renenroll in the future, you can use the enrollment instructions found at the beginning of this guide.

Have Any Questions? If you have any questions regarding enrollment, unenrollment, or the capabilities of SysAid MDM, please contact your IT administrator.