1 sysaid it 8.5 beta release: january 10, 2012. 2 experience it sysaid 8.5 enriches and improves the...
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SysAid IT 8.5Beta Release: January 10, 2012
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Experience IT
SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on:
MobilityFunctionalityEnd-User SatisfactionUser Interface
Let us describe the new experience….
FunctionalityEnd Users User Interface Mobility
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End-User Portal
SysAid Mobility Takes Another Leap Forward
A facelift with optimization:End users will experience a new End-User Portal interface on their mobile devices
FunctionalityEnd Users User Interface Mobility
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Mobile Apps UpgradeEasily Manage Service Requests From Your Mobile
Significant upgrade to SysAid Mobile Apps for iPhone, BlackBerry, Android, and Windows Phone 7, including:
Enhanced UIAdded key functionalities, such as viewing Messages, viewing End Users, and even the ability to update end-user details
FunctionalityEnd Users User Interface Mobility
My DesktopEnable End Users to Connect to Their Office Desktops
My Desktop is the newest groundbreaking addition to the End-User Portal, to help the end user on the go
Facilitates end users to access their computers from anywhere, using any HTML 5-supported device of their choice
Completely secure, admins fully manage permissions with full audit capabilities
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Asset Management DashboardSimplify Control of Your Assets
Asset Management Dashboard allows you to get a 360° bird's-eye view of your assets, providing easy analysis of the data surrounding your assets
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Asset AvailabilityGet the Whole Picture With Full Asset Tracking
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New Asset Management feature allows you to track your servers' uptime, providing you the abilityto check the percentageof your assets' overall availabilityIncludes a detailed record for every downtime encountered
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MAC & Linux Agent DeploymentGet Even More Accurate Asset Lists
Expanded compatibility with automatic deployment of SysAid Agents to Mac and Linux
FunctionalityEnd Users User Interface Mobility
Monitoring Event ManagerImprove Monitoring Capabilities With the New Event Manager
New Event Manager feature, within the Monitoring module, allows you to better view and manage events in your IT environmentA set of predefined common settings simplifies monitoring for network services and Windows processes
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Updated Password ServicesMaximize the End-User Experience
Newly implemented interactive logon architecture allows access to the Password Services wizard directly from the end user’s Windows logon screen.
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Incident Management Priority MatrixStrengthen Your ITIL Experience
Improve your workflow priorities by using the auto-generated Priority Matrix, which is based on your service requests’ impact and urgency Fully-compatible with ITIL best practices for Incident Management
Very high High Medium Low Very low
Urgent
Highest Very high High Normal Normal
Very High
Very high High Normal Normal Low
High High Normal Normal Low Low
Normal
Normal Normal Low Low Low
Low Low Low Low Low Low
Impact
Urg
ency
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UI EnhancementsCreate More Simplified and Organized Interactions
New UI enhancements throughout SysAid, e.g. redesigned SysAid IT Knowledge Base/FAQ that now uses the List and Form structureControl your views with the Hide/Show option for selected fields in SysAid IT lists
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ExtrasFeel the 8.5 Changes Everywhere
Built-in utility to collect SysAid Server logs in one click, in order to improve efficiency of your support calls to your account managers
Improved support for multiple domain environments
Improved Network Discovery
And more…
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Summary
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End-User Portal2
Mobile Apps Upgrade3
Incident Management Priority Matrix4
Asset Management Dashboard5
Monitoring Event Manager7
Password Services8
MAC & Linux Agent Deployment9
Send Log Files to SysAid Support11
Multiple Domain Support12
Improved Network Discovery13
1 My Desktop
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45 7 11
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Asset Availability6
6UI Enhancements10
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Beta 8.5 Communication Channels
Community: We have a special section designated just for Beta Issues at: http://www.ilient.com/Sysforums/forums/show/111.page
Email: [email protected]
Beta Phone Line: +1-646-918-8235
Beta Chat:http://www.ilient.com/beta-release-85
FunctionalityEnd Users User Interface Mobility
Click here to read the Release Notes and download SysAid 8.5 Beta
Visit us at: www.sysaid.com/IT | http://www.facebook.com/SysAidIT
Thank You
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