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Consider IT Done®

The Next Generation ofSolutions for Retailers

Today’s retailers are faced with a slowing economy and plummeting

consumer confidence that are delivering a significant blow to the

industry. Added to this are the challenges of industry consolidation,

the opportunity presented by the explosion of Web 2.0 channels, and the

demand for “green” practices—all straining already razor-thin margins. To

overcome the hurdles they face, retailers must strengthen their strategic

focus on customer centricity, lifecycle price management and effective

global supply chain operations. Leveraging new dimensions in consumer

interactions through social networking and multi channel convergence are

a key component for growth in many retail sectors.

 A Clear Path

Retailers must maintain a focus that isstrong and straightforward – ensureyour processes and systems function tominimize operation costs as well as:

• Deliver unequaled customer

service;

• Implement customer-centricity

across merchandising, pricing,and store operations;

• Reach customers through

emerging channels;

• Manage pricing and product

lifecycles;

• Empower associates;

• Guarantee efficient global

supply chain operations.

Technology is the Key

Technology has been a strong enabler forretailers in reducing operating costs andmaking agile decisions across the enter-prise. Today, more than ever, efficiencyis paramount, and recent technologicaladvances like SOA, Web 2.0, and theadvent of open source technologies havedelivered game-changing efficiency gainsand brought retailers to a new level ofbusiness process maturity.

Ring Up Sales with Syntel

With over 16 years of retail experience,Syntel has guided our retail customers

through rapidly changing technology andbusiness environments.

Syntel is a flexible and nimble partnerthat functions as an extended arm ofyour business, rather than a mass IT

operations factory.

To ensure our teams understand the busi-ness, we have a dedicated retail learningprogram to groom consultants to achievethe Retail Domain eXperts certification.The program requires several levels ofcoursework and hands-on training withmodules that include:

• Retail business functions

• Retail business processes

• Package Training

• NRF Foundation Learning Program– Understanding Retail– Retail Management Suite– Professional Retail Business

Credential

• NRF ARTS Standards Training

• APICS Supply Chain Certification

In addition, we build engagement-specifictraining programs for our teams to ensurethey have the knowledge about yourunique business in addition to industryknowledge on functions, technology,

and processes. 

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Syntel delive

• World-class infrastructu

• Seamless scalability

• Retail business expertis

certified associates

• Reusable components

accelerate time to mark

• Real results with define

tangible commitments i

– Productivity Improvem

year over year in AppSupport, Enhancemen

and Development

– Reduction in Warranty

– Productivity Improvem

in Application Testing

– Investments in Innova

Syntel Retail Accelerators

Syntel accelerates proje

with reusable compone

and tools to reduce tim

market, including:

• Business Process Map

• Package Evaluation

Framework

• Approach Notes, Best

Practices Libraries

• Product/Package Cent

of Excellence for Oracl

Retail, JDA, Microsoft

Dynamics Axapta, CON

– Fitment Reports

– CRP Manuals

– CRP Infrastructure

– Implementation Accel

– Integration Componen

– Version Upgrade

Accelerators

– Functional Patches

• Test Library

• POS Business Process

Test Library

• POS Automation Comp

• POS Hardware SubstitComponents

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“Our combination

f strong technology

 skills and under- standing of the

retail business and 

the processes that 

drive its operations

nsures that Syntel 

will not only bring 

 your operating osts down but also

verage technology

dvances to improe

the agility of the

retail business.” 

The Next Generation of Solutions for Retailers

For more information, contact Syntel at: +1 (248) 619-3503

or visit our website at www.syntelinc.com.Consider IT Done

®

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The Next Generation of Solutions for Retailers

©2009, SYNTEL, INC. 05200

For more information, contact Syntel at: +1 (248) 619-3503

or visit our website at www.syntelinc.com.Consider IT Done

®

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yntel Retailervices

Functional consulting and

ntegrated business

echnology alignment for:

Merchandising and

Marketing Initiatives

– Master Data Management

– Private Label Management– Vendor Collaboration

– Integrated Merchandising

– Lifecycle Pricing

Global Supply Chain

Management

– Direct Imports Adoption

– Supply Chain Optimization

– Supply Chain Tracking

– Environmental Efficiency

Tracking

Multi Channel Strategy

– POS Transformation

Roadmap– Integrated Loyalty

– Web 2.0 Roadmap

– In-store Innovations

– Retail Clinics

– Convergence Roadmap

– Predictive Analytics for

Risk & Fraud Management

– Card and Payment Integration

Package Evaluation

Package Integration

Custom Solution

Development

T Assurance/

End-to-End Testing

Portfolio Rationalization

Application and

nfrastructure

Support and

Maintenance

KPO Services

The Next Generation of Solutions for Retailers

For more information, contact Syntel at: +1 (248) 619-3503

or visit our website at www.syntelinc.com.Consider IT Done

®