symposium - jan 29

8/4/2019 Symposium - Jan 29

1/23

City Managers Association, Karnataka(CMAK)

Bangalore

Best PracticesDocumentation & Awards

Urban Development Department

Bangalore


2/23

Best Practices

Initiatives that have a tangibleimpact on improving people's

quality of life and livingenvironment

Proven to be sustainable in their

economic, environmental, socialand cultural components


3/23

Best Practices Documentation

CMAK aims to identify and documentgood initiativesundertaken by the Urban Authorities of the cities.

Encourage the idea of learning from existing examplesandCreate a Platform for sharingof initiatives among all stakeholdersfor efficient planning, management and governance of the cities.

Best Practices Awards

To encourageall the ULBs and UDDs to take up initiatives thatwould improve urban management and development as a whole .

Best Practices Transfer

Transfer program is the process of exchange of knowledge,expertise and experiencebetween people and organizationsthat have similar roles and responsibilities, facing similar issuesand problems.

Involves various stages of implementation such as orientationprograms, site visits, study tours, experts input and review bya Task Force.

Best Practices Program


4/23

Documentation Methodology followed at CMAK

Preparation ofQuestionnaires

Letters invitingParticipation from

ULBs & LineDepartments

Formation ofExpert Panel

Short-listing ofPractices by Panel as

per the set Criteria

Follow-ups withShortlistedcandidates for

detailed information{Field visits as &when Needed}

Editing andDocumentation &

Kannada TranslationField Evaluation ofTop Rank Initiatives

with Panel

Decision on the FinalAwards

Dissemination ofCatalogue and Awarding

the Best Practices @Symposium & Citation

Ceremony


5/23

Sl.

No Criteria to Evaluate PointsAllotted1 Stake holders involvement 152 Clarity of objective; Activity or

process15

3 Nature of gains - Improvement onBase line - if measurable /

Tangible?Issues like Efficiency, Equity andimpact on pro-poor/citizen - ifattended to or attained satisfactorily

30

4 Is there a process to monitor theactivity?

155 Sustainable 156 Replicable 10

TOTAL 100

Evaluation Criteria for Short listing the Initiatives

Expert PanelMeetings


6/23

Responses received in 2009-10

68

100

168Good Practices

Around 25% of the ShortlistedPractices are considered to beDocumented for the Catalogue

The rest 25% will be consideredtobe Documented for CMAK

Website

42Best

Practices

~ 30Best

Practices


7/23

3AwardingCategories

Line Departments

City Corporations

City Municipal Council/ Town Municipal Council/ TownPanchayat

1st- 3 lakh & Memento

2nd - 2 lakh & Memento

3rd - 1 lakh & Memento

Consolation Memento

Special - Memento

Special Town Municipal Council & Special Town Panchayat


8/23

DMA decided to bring about better governancein Urban Local Bodies through the use oftechnology and Process Reengineering. It

focused on creating robust database of recordsin various departments like revenue,engineering, accounting, health, etc.

ULB Website; Public Grievance and Redressal System (PGR); GIS based Property Tax Information System (Schematic

GIS); Double Entry Accrual based Accounting System; Birth & Death registration & certification System

These reforms have helped ULBs in managingday-to-day administration, accurate data

creation, well defined processes and efficientservice deliver to its citizens.

1Line Departments Municipal Reforms Cell (MRC),

Directorate of MunicipalAdministration (DMA)

Computerization of MunicipalFunctions


9/23

BWSSB in order to recover thebest possible cost to sustain itsservices, focused to build astrong information systemcapturing its entire consumerdetails for accurate billing.

Many reform initiativesundertaken equipped theconsumers for efficient, easy andswift bill payment options, thereby drastically increasing the

revenue to 2.5 folds.

2Line Departments

omputerization of Revenue Billing System

Bangalore Water Supply & SewerageBoard (BWSSB)


10/23

With the objective of making theServices more affordable and easilyaccessible, BMTC has sensibly

planned in implementing its mostpopular and well-patronized -Commuter Pass System.

Under this scheme variety of passes

were effectively tailored to suit thetravel requirements of differentsections of society and were madeavailable to the public at modest rates.

The scheme has achieved high level-

3Line Departments Bangalore Metropolitan Transport

Corporation (BMTC)

Commuter Beneficial Schemes & Pass System


11/23

KSPHC introduced the transformationinitiative, WBPMS that aims to provideaccountability for public moneyinvested in Government projects with acomplaint mechanism built into thetool.

It showed that a very transparentprocurement process can be managedwith no legal hassles and risks and thiscan prevent cartel formation amongcontractors.

WBPMS has rom ted su ervisors to

Line Departments Karnataka State Police Housing

Corporation Ltd. (KSPHC)

Web based Project Management System (WBPMS)

C onsolation


12/23

Mysore City Corporation proved to be oneamong the few JnNURM Mission cities,

which could mobilize its community andbuild infrastructure together using thefinancial support under CommunityParticipation Fund (CPF) project.

The Corporation has formed 686 CitizenCommittees at the polling booth level,

representing all sectors of a society. Thecorporation assisted these Committees to

avail funds under this component to improvelocal area infrastructure improving the

CityCorporations Mysore City Corporation (MCC)

Community Mobilization underommunity Participation Fund (CPF) Component

1


13/23

BBMP is the first and only successfulurban local body to have Revised the

property tax assessment under an AreaBased System termed Unit Area Value

(UAV) in the fiscal year 2008-09, after itsfirst implementation in the year 2000-01.

BBMP undertook the Self Assessment ofProperty Tax scheme (SAS) for easy and

safe payment of tax. The UAV methodproved that it could revise the propertytax assessment in a pragmatic manner

to satisfy both the taxpayer and the

CityCorporations Bruhat Bengaluru Mahanagara

Palike (BBMP)

mplementation of Self Assessment Scheme (SAS)in Property Tax

2


14/23

HDMC adopted the Building Plan ApprovalManagement System with Automatic

Development Control Regulations(AutoDCR), to achieve automatic building

scrutiny and automatic building permission.

It is a single window for the architects andlicense engineers to submit their proposal

for getting Building Permission.

This software automates the lengthy &

cumbersome manual process of checkingthe development regulations for building

CityCorporations

Hubli-Dharwad CityCorporation (HDMC)

ilding Plan Approval Management System (BPAMS)With Automatic Development Control Regulations

(AutoDCR)

3


15/23

In 2003, looking at the situation of poor andirregular water supply service , its maintenance

was handed over to KUWS&DB, as per the

Government Order.

The board along with the Corporationstrategized to improve the service delivery,

introducing scientific water tariff and

regularization of illegal connections during theinitial two years with new and innovative

approaches.

Today the Board and Corporation are

witnessing increased collection efficiency ofwater charges projecting the citizen satisfaction

CityCorporations

Hubli-Dharwad City Corporation (HDMC) &Karnataka Urban Water Supply and

Drainage Board (KUWSD&B)

Implementation of Volumetric Water Tariff

C onsolation


16/23

The ancient water system in Chitradurga isunique in many ways. The engineeringmarvel, the skillful storage of water isastounding !

The Chitradurga City Municipal Councilalong with the District Administration,

NGOs, Volunteers etc. made an effort toclean up the Kalyanis (small water tanks)

and open well to store rainwater, preservewater and recharge the underground water

table in the surrounding area retaining its

traditional value.

CMCs / TMCs / TPs Chitradurga City Municipal

Council

Revival of Ancient Water System throughRainwater Harvesting

1


17/23

The Kundapura municipality decided tofix this issue by augmenting the supply

and distribution network underKUDCEM project of KUIDFC.

With the change in the system, todaythe municipality is able to supply 24/7

water supply to few zones and hasdrastically reduced its non revenue

water to 13%.

The increased citizen confidence has

witnessed significant increase in

CMCs / TMCs / TPs Kundapura Town MunicipalCouncil

Reduction of Non-Revenue Water

2


18/23

The Kundapura Municipality then initiatedthe clean campaign drive to solve this issue

with the involvement of various

stakeholders.

The municipality prepared an action plan inaccordance to the ISWM State Policy and

seeked approval from electedrepresentatives in the year 2006.

The Kundapura town was financiallysupported through KUIDFC under

KUDCEM project funded by ADB.

CMCs / TMCs / TPs Kundapura Town Municipal Council

Improved Solid Waste Management System

3


19/23

Karwar City Municipal Council prepared themanagement Action Plan finalizing itsinfrastructure requirement under KUDCEMP

of KUIDFC, with financial assistance extendedby ADB.

The municipality understanding the localconditions,

decided to undertake effective IEC programon priority.

The municipality strategized to renew its focustowards this service and improve the same to

create clean and neat surroundings for their

CMCs / TMCs / TPs Karwar City Municipal Council


C onsolation


20/23

Special Town Municipal CouncilAward

Sankeshwar Town MunicipalCouncil

The Sankeshwar municipality renewed itsfocus toward this service, to improve the

sanitary conditions of the town.

An effective and systematic ways forcollection, transportation, treatment and

disposal of waste was designed and

implementedwith the help of local stakeholders. It

motivated the NGOs to participate in thevermicomposting process.

Today, the town is clean and the Town



21/23

Special Town PanchayatAward Hirekerur Town Panchayat

Sympathizing on poor sanitation situationand consideration for women, the public

toilets were decided to be the mostessential amenity. By the Hirekerur Town

Panchayat

22.75% of the budget are earmarked for

the welfare of SC & STs. And under the18% Grants & the SFC Grants, the actionplans for construction of household

latrines was designed by TP. During2007-2010.

100 latrines were constructed in hase

Construction of Toilets for

Scheduled Caste & ScheduledTribe


22/23

Congratulationsto All Award Winners !!!

&

Special Congratulations toAll, who have SHAREDyour

Good Practices with CMAKfor

DOCUMENTATIO


23/23

Looking forward to your activeparticipation in the coming years by

sharing your Best Initiatives with

CMAK, helping us to encourage theUrban Local Bodies of the state and thecountry, to look at possibilities for

success and customize the learning

process to contextual need.

Thank You

Best Practices Program of [email protected]

m

symposium - jan 29

Documents