swisscom dialogarena ticino 2018 duality. · demo business process management. cms, erp & crm....
TRANSCRIPT
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Swisscom Dialogarena Ticino 2018
Duality.
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Swisscom Dialogarena Ticino 2018
WorkSmart, Work in progressMattia BragaLuca Bino
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Verso un ambiente di lavoro moderno, flessibile e più collaborativo
Gli usi evolvono, le aspettative degli utenti anche: il loro ambiente di lavoro non deve più essere una semplice convenienza!
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Smart working richiede/permette un cambiamento di cultura
manageriale
NuovaCultura
Il lavoro si dissocia dal luogo e dall’ orario – il posto di lavoro si
trasforma in zona di lavoro
NuoviSpazi di lavoro
La digitalizzazione
Facilita la collaborazione
Nuovi Tools
I nuovi paradigmi del mondo del lavoro work smart
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Riduzione degli interventi IT durante l’attivazione di nuovi
apparecchi
Zero IT Touch
Grazie alle offerte cloud ed i mezzi di collaborazione
In ogni luogo e momento, tutto a
disposizioneSenza essere un esperto l’utente é indipendente
Self service
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Infrastructure as a Service
Platform as a Service
Software as a Service
Function as a Service
Data as a Service
..perchè no:Workspace as a Service ??
Content as a ServiceSmart Business
Smart OfficeSmart Workplace
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Smart Workplace
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Zero IT touch
Digitale & ModulareSmart
Assistente digitale integrato Workplace as a Service Orientato al cliente e flessibile
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L'aiuto è a portata di click
Chiedere a Butler per:− Nuovo Software− Knowledge base− Supporto & Aiuto− Altro
Smart
Marco / Marketing Manager
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Zero IT touch
Barbara / Senior Solution Consultant
«Wow!
Super semplice»
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ProduttoreMediamarkt
Steg…Swisscom IT Webshop
Utente
Aiuto!
SwisscomButler
Supporto +Know-How
Ciao
Standard
Produttore Distributore UtenteStaff ITDipartimento IT
SmartSupport
Gestione ed evoluzione dell'ambiente di lavoro
Giorni
Futuro Minuti
Zero IT Touch
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Scegli ciò di cui hai veramente bisogno e paga solo quello che stai usando
• Con o senza Hardware• Bring your own device• Manage your Services online• Scalabile as you go• Sicuro
Andrea / CIO
Digitale & Modulare
Semplice, flessibile e moderno - Tutto ciò che ho sempre desiderato»
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Smart Office
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Mobile e connessa45% dei collaboratori utilizzano dei mezzi di collaborazione per il loro lavoro
4 devices (almeno) utilizzati da ogni impiegato
Diversa e globale5 generazioni lavorano (collaborano) insieme72% dei lavoratori saranno remote workers nel 2020
Focalizzata sul lavoro in gruppi e sulla condivisione2x appartennenza a gruppi di progetto
80% del tempo é devoluto alla collaborazione
La workplace in piena evoluzione
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WorkStream Collaboration
CommunicazioneChat, meetings e audio/video
CollaborazioneIntegrazione con business process (MS Office, file share, CRM/ERP ..)
Personalizzabile& estensibileCon applicazioni e materiale
Lavorare in sicurezzaSicurezza dei dati, rispetto dellaprivacy e flessibilità operativa
Collaboration Hub
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Collaboration Hub – fisso o mobile
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Ripensare la co-creazione
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Ripensare la co-creazione
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Conferenze collaborative – la chiave del successo
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Digitalizzazione permette l’interazione a 360°
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DEMO Collaboration
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New mode of
interaction
L‘interconnessione di sistemi diventa più intuitiva
specialist systemsmixed reality platform
Internet of Things Business
Intelligence
Artificial Intelligence Business
Process Management
Core Systems(CMS, ERP, CRM)
Connectivity & Network
Device & Sensor Management Operations
Mobile Applications
Analysis
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Smart Business
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Augmented Reality
Production
R&D
Field Service
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Field Service: Sfide attuali
Prevenzioneerrori
Onboarding e formazioneSkillsComplessità
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1 2 3
AugmentedReality
Smart Assistance 1.0Business Process
Management
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Valore aggiunto della soluzione Smart Assistance
RiduzioneViaggi (KM)
Riduzione Ore
Reclutamento SoddisfazioneCliente
Soddisfazionedipendente
Quantitativo Qualitativo
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1 2 3
AugmentedReality
Smart Assistance - VisionBusiness Process
Management
CMS, ERP & CRM
IOT
Business Intelligence
Artificial Intelligence
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DEMO Smart Business
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1 2 3
DemoBusiness Process
Management
CMS, ERP & CRM
IOT
SDT SupervisorSDT IoT Device 1
SDT Operator
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Take away – Smart WorkingWorkspace as a Service
Swisscom Butler, l’assistentedigitale per gli utenti dellanuova Smart workplace.
Zero touch IT pronta in 30 minuti
Smart OfficeCollaborazione e co-creazione
a 360° grazie alla Mixed Reality
Smart BusinessLa messa in pratica delle
nuove tecnologie a profittodella competitività
1 2 3
Workplace Office Business
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«Le tecnologie cloud e la rete consentono di ripensare il luogo di
lavoro e trasformarlo in un business digitale.»
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Luca Bino
Business developper
Future Work Experience
+41 58 221 4057
Mattia Braga
Specialized sales
+41 58 223 2794