Also Inside This Issue

JANUARY 2005, VOL. 14, NUMBER 12

HP LaserJet 9000/9050 Online Diagrams Released �

Olson Joins Parts Now! as Director of Marketing �

MFP Fundamentals Course Highlights New April Training Schedule �

COMPANY

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Continuing our effort to make youronline ordering experience even easier,we are proud to announce the release ofonline printer diagrams for the HPLaserJet 9000/9050 series.

The diagrams feature schematics ofevery section of the printer, so you’ll beconfident you are ordering the part you

really need. Each diagram consists of anexploded view of each assembly in theprinter, as well as a table that lists thepart number and description of the partsincluded in the diagram. Parts can alsobe identified by rolling your mouse cur-sor over the picture of the part in the dia-gram, which reveals a box that contains

the part number and description. Boththe picture of the part and the part num-ber in the table are clickable, whichallows you to view part availability andpricing—and purchase the part online ifyou are logged in.

The diagrams on our website includemany of HP’s most popular model fami-lies, and we will be releasing a newmodel group every month. The sevenmodel groups currently on our websiteare:

• HP LaserJet 4/4+/5 series• HP LaserJet 4000/4050 series• HP LaserJet 4100• HP LaserJet 4200/4300 series• HP LaserJet 5Si/8000 series• HP LaserJet 8100/8150 series• HP LaserJet 9000/9050 series

The diagrams can be viewed on ourwebsite, but if you would like to seeprice and availability for each part, youneed a login. To obtain one, visit ourwebsite at www.partsnow.com and clickon the “Order Online @ Shop Now!”button. You will need to fill out a formto let us know who you are, and process-ing will take 1-2 business days. �

HP LASERJET 9000/9050DIAGRAMS NOW AVAILABLESEVEN MODEL GROUPS NOW ON WEBSITE

How to access the diagrams

1. Go to Parts Now!’s website at www.partsnow.com.

2. Click on the “Login” button (Don’t worry—you don’t haveto login to view the diagrams).

3. Click on the “Part Diagrams” button.

4. You will see a list of the printer models we currentlyhave diagrams for. Clicking any of the models will bringup a list of diagrams available for that model.

5. Clicking on any of the parts in any diagram will promptyou to login in if you would like to see price and availabil-ity for that part.

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Pam Olson has joined internationallaser printer parts distributor Parts Now!as Director of Marketing.

Olson comes to Parts Now! withextensive experience in management,marketing, advertising and new businessdevelopment, and will use this experi-ence to effectively lead the efforts of themarketing department.

“We are committed to continuing tomake the necessary changes within bothour organization and business modelwhenever we see an opportunity to make

Parts Now! a better place to work for itsemployees and whenever we can driveimproved business results for our cus-tomers,” said Kevin Guy, VP of Salesand Marketing.

Most recently Olsonserved as AdvertisingManager at Wisconsin-based apparel catalogerLands’ End. She hasalso held the position ofpartner for a privatelyowned business. �

OLSON JOINS PARTS NOW! AS DIRECTOR OF MARKETING

©2005 Parts Now! LLC

Matt BarnumEditor

Aaron CasparySteve GeishirtBill Voelker

Contributing Writers

Service Today is a PartsNow! publication with amission to serve as atechnical resource for

printer repair technicians.

Please direct all correspondenceconcerning content, submissions,or circulation of Service Today orany comments to mbarnum@partsnow.com.

Olson

A new course on multifunction print-ers (MFPs) highlights our newly releasedweek of hands-on printer repair trainingclasses to be held April 3-7, 2006. Thesecourses, held at the Parts Now! trainingfacility in Madison, WI, cover all aspectsof laser printer repair for several modelsof HP printers.

The new one-day MFP Fundamentalscourse gives technicians the knowledgeto service both color and monochromeMFPs. This class also focuses on thescanner portion of the MFP and includestheory of operation, paper path, consum-ables and ADF maintenance kits. Alsocovered is use of the MFP for copy, scanand faxing applications, along with

menus, common break/fix informationand trouble-shooting. Upon completionof this course, students will be able toservice and repair most lower and mid-range HP laser model MFPs.

The Parts Now! training departmentwill also lead one-day courses coveringthe HP LaserJet 2100/2200/2300 series,HP LaserJet 42xx/43xx series, and atwo-day course on the HP Color LaserJet46xx/55xx series.

For hands-on training class descrip-tions or signup information, call (800)886-6688 to speak with a Parts Now!account representative or visit PartsNow! online at www.partsnow.com. �

MFP FUNDAMENTALS COURSE NOW AVAILABLENEW COURSE HIGHLIGHTS APRIL TRAINING OPPORTUNITIES

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SALES SPOTLIGHT: ROBERT RIOLDI

Parts Now! accountrepresentativeRobert Rioldialways makes cus-tomer service histop priority, and it

shows in everything he does. Roberttook a moment to tell Service Todayabout this dedication and why it is soimportant.

Service Today: When did you start atParts Now!?Robert Rioldi: I started at PartsNow! back in February of 2005.

ST: What did you do before youworked at Parts Now!?RR: I’ve been involved with salesand customer service for the last 15years learning something new every-day.

ST: What attracted you to PartsNow!?RR: I was attracted to Parts Now!because of the growth and opportuni-ties which lay ahead for the nextdecade.

ST: Why is providing great customerservice for your customers so impor-tant?RR: I’m a true believer when itcomes to customer service. our

integrity to our customer not onlygives us more opportunities to grow asa whole, but also helps our customersexpand their operations.

ST: What is something you’venoticed about Parts Now! since youstarted?RR: Since I’ve started with the com-pany I’ve got to know a lot of goodpeople at Parts Now! that are alwaysthere to help. I think when a companylike Parts Now! shows how much theystand by their employees and help at amoment’s notice, then you know howmuch they’re willing to help their cus-tomers.

ST: What sets Parts Now! apart fromthe competition?RR: Parts Now! just has so much tooffer their customers. For example,our technical support department isavailable free of charge 7 a.m. to 6p.m. Monday through Friday. We alsohave a very impressive website, whichprovides important information thatyou can use every day, such asdetailed order history, return info, andRMA status.

ST: What do you like to do with yourfree time?RR: Outside of work I like to spendtime with my beautiful wife and littlerock star son. I also enjoy travelingand learning different cultures.

Congratulations to thefollowing students who successfully completed

PPaarrttss NNooww!! OOnnlliinneeTTrraaiinniinngg courses in

November/December:

Image Formation forMonochrome Printers

Jeff BakerJamil Cubit

Mario FalconeAdewale Idowu

Wreginald JonesAmr KalioubyFrank Martino

Juliana MennerJohn Parks

Silviu RechieruKathleen Snyder

Jason WalkerTed Weed

LexmarkT52X/T62X/T63X Series

Chris Agboola Jamil Cubit

Adewale IdowuKem Martin

Steve OlesnanikJason Walker

Gregory WichertJim Widenor

HP LJ 4000/4050/4100 David Brown

Richard ChuricoMario Falcone

Adewale IdowuGeorge TownsendChristopher Vuotto

HP LJ 4200/4300 SeriesMike Hattig

HP LJ 5Si/8000/81xxWilly HuancasGrant Nichols

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There’s not much to an HP LaserJet 4200/4300series swing plate assembly (part number RM1-0043)– just a couple pieces of metal, a few gears and aspring (Figure 1) – but like most parts inside a laserprinter, if it fails to function correctly the printer willlet you know about it. This article will outline thoseways, as well as give detailed instructions on how toreplace the swing plate assembly, should you need to.

A Simple Purpose

The purpose of the swing plate assembly is toengage the main drive with the fuser, causing thefuser to turn. One of the gears on the swing plateassembly engages with a 40-tooth gear on the fuser(Figure 2) when the top panel is closed. If the fuser isnot fully clipped into place – or if the fuser has a bro-ken fuser clip – these gears may not engage properly.If that is the case, two things can happen:

1. Paper jam - If the gears don’t engage at all, thefuser roller will not turn. When paper reachesthe fuser, a paper jam will occur.

2. Grinding noise - If the two gears engageimproperly, a grinding noise can result, whichcan also cause damage to the fuser gear, theswing plate gear, or both.

If you experience either of these scenarios, the firstthing you should do is remove the fuser and check thefuser gear, the two fuser clips (Figure 2), and the gearon the swing plate assembly for damage. You should

THE HP LASERJET 4200/4300 SERIES

SWING PLATE ASSEMBLY:

PLAYING HARD TO GET

TECHNICAL

Figure 1 - The swing plate assembly for the HPLaserJet 4200/4300 series (part # RM1-0043).

Figure 2 - The 4200/4300 series fuser has a 40-tooth gear (red box) that engages with the swingplate assembly. Blue clips on either side of thefuser (red arrow shows right clip) secure thefuser in the printer.

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also lift up the gear on the swing plate assembly toverify tension (Figure 3). If there is no tension, thespring on the swing plate assembly is detached, miss-ing or broken. If that is the case, it is time to install anew swing plate assembly, since the spring by itself isnot available. If there is tension and the gears andfuser clips are not damaged, reinstall the fuser. If thepaper jam or grinding noise subsides, then the fuserwas not seated properly in the printer. If the problemstill persists, continue trouble-shooting as recom-mended by the manual – the swing plate assembly isnot the culprit.

If you do find damage on the fuser gear, don’tassume that you can just replace the fuser and solvethe problem. It’s costly and embarrassing to install anew fuser in a customer’s printer, only to experiencethe same problems with that fuser due to one bad gearchewing up the other. If you see damage on the swingplate assembly gear, you’ll have to replace that also.

Playing Hard to Get

The good thing about installing a new swing plateassembly is removing it from the printer’s frame iseasy – simply remove the three screws holding it inplace. The hard part is all the parts you need toremove to get to it. As you’ll see in the followinginstructions, a good portion of the printer needs to bedisassembled until you can finally get a screwdriverto the swing plate assembly. It’s for this reason thatwe strongly encourage you to try reseating orexchanging the fuser first, as these options take muchless effort. However, you may not have an extraknown good fuser on hand, and since the fuser is con-siderably more expensive than the swing plate assem-bly, taking the extra time to install a new swing plateassembly may be worth it.

Getting To The Swing Plate

1. The swing plate assembly is nestled deep insidethe printer (Figure 3, red box) and requires a lot

Figure 3 - The red box shows the swing plateassembly as it is positioned within the printer.

Figure 4 - The red arrows indicate the two screwsthat attach the formatter and its cage to the print-er.

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of disassembly. Follow these steps to get to it.

2. The first step in removing the swing plateassembly is to remove the rear face-up tray,toner cartridge, fusing assembly, and the left,right and top covers.

3. Remove the formatter and its cage by removing

two screws (Figure 4, red arrows).

4. After you remove two more screws labeled“M4” (Figure 5, red arrows), you should beable to slide the right tray guide (Figure 6) outby pushing in the plastic circle (Figure 5, yel-low arrow).

Figure 5 - Remove the two screws labeled “M4” (redarrows) and push the plastic circle (yellow arrow) toremove the right tray guide (Figure 6).

Figure 6 - The right tray guide.

Figure 7 - Remove the switch rod. Figure 8 - The two white ribbon cables (being held)and three multi-colored cables (red boxes) must beremoved from the DC controller.

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5. Remove the switch rod (Figure 7).

6. The DC controller has several cables attached toit, but you will only be removing the two ribboncables and the three plugs with multi-coloredcables (Figure 8, red boxes). Slide these cablesthrough the hole in the side of the printer

(Figure 9) and pull them from the other side sothey hang loose in the inside of the printer(Figure 10).

7. Staying on the right side of the printer, find thefour screws labeled “M3” (Figure 11, arrows)and remove them.

Figure 12- Once the five screws labeled “M3” (redarrows) are removed, the connector access covercan be removed (yellow box).

Figure 11 - Remove the four screws labeled “M4”(red arrows).

Figure 10 - Pull the cables so they hang loose in theinside of the printer (right, three of the five cablesshown).

Figure 9 - Slide the cables through the hole in theside of the printer.

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8. Now switch to the left side of the printer andlocate the five screws labeled “M3” (Figure 12,arrows) and remove them. Two of these screwshold on the connecter access cover, which youshould remove at this time (Figure 12, yellowbox).

9. Locate and unplug the two cables underneaththe connector access cover that are connected tothe power supply, just below the main fan(Figure 13, arrows).

10. You are now ready to pull out the power supplyas shown in Figure 14. The power supply will

Figure 14 - Pull up and out on the power supply toremove.

Figure 13 - Red arrows indicate the two cablesunderneath the connector access cover.

Figure 15 - The plastic power supply guide. Figure 16 - The plastic wire guide.

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not slide out unless you lift it up slightly andpull back.

11. Remove the plastic power supply guide (Figure15) and the plastic wire guide (Figure 16).

12. The toner cartridge guide is attached to theprinter’s frame by a spring. Use a spring hookto detach the spring and remove the toner car-

tridge guide (Figure 17).

13. Finally, remove the white 23-tooth gear (Figure18) and the three screws that hold the swingplate assembly in place (Figure 19, arrows).You can now remove the swing plate assembly.

If you’ve followed these instructions, you’ll have alot of parts strewn about your work area. To puteverything back in, install a new spring guide assem-bly, then work through the steps in reverse.

Even though this is a small and relatively cheappart, it can cause a big headache for you or your cus-tomers. Knowing how to replace it – which should bea last resort – should come in handy for you if you’reworking on the LaserJet 4200/4300 series. �

—Matt Barnum

Mr. Barnum has edited and wrote for Service Todaysince May 2001.

Figure 19 - The red arrows indicate the threescrews that hold on the swing plate assembly.

Figure 18 - Remove the 23-tooth white gear.

Figure 17 - Use a spring hook to detach and removethe toner cartridge guide.

SALES STAFF

Kevin D. GuyVP of Sales and

Marketing

Jay SpaanemPresident & CEO

MANAGEMENT

Michael CoxStrategic Accounts

Manager

Dave GeishirtSales Manager

Alex Colton

Ext. 1257

Virgil Grenia

Ext. 1182

Doug Damon

Ext. 1140

Andy Schuth

Ext. 1236

Barney Gugel

Ext. 1180

Julie Krauth

Ext. 1122

Bill Bohne

Ext. 1223

Darrel Hayner

Ext. 1304

Kyle Rudolph

Ext. 1170

Noah Canas

Ext. 1302

Tom DePrey

Ext. 1256

Brad Janusiak

Ext. 1248

Joe Lalley

Ext. 1162

Randy Rueth

Ext. 1130

Roy Divine

Ext. 1166

Aaron Le Hew

Ext. 1173

Fabian Ruiz

Ext. 1314

John Feldman

Ext. 1237

Rick Maharajh

Ext. 1309

Dan Wilson

Ext. 1127

Ken Wagner

Ext. 1134

Jim Breedlove

Ext. 1179

Mike Tilley

Ext. 1142

James Evans

Ext. 1262

Michael Davidsaver

Ext. 1272

Thad Bainbridge

Ext. 1269

Brent Molldrem

Ext. 1268

Dan Cassidy

Ext. 1113

Terry Sipple

Ext. 1305

Colleen Longseth

Ext. 1149

Tim Ritschard

Ext. 1147

Paul Seibold

Ext. 1145

Matt Sickler

Ext. 1218

Dave Martin

Ext. 1322

11

Larry Riedl

Ext. 1288

Sylvia Medenwaldt

Ext. 1169

Jason Meyering

Ext. 1276

Randy Motl

Ext. 1116

Tina Holpin

Ext. 1252

Clarissa Georgeson

Ext. 1165

CUSTOMER SERVICE

Robert Sipple

Ext. 1178

Clark WilsonSales Manager

Tim Kohl

Ext. 1117

Vito Griseta, Jr.

Ext. 1290

Jennifer Potts

Ext. 1243

Vito Griseta III

Ext. 1259

Donna Banfield

Ext. 1158

Sarah Yahn

Ext. 1292

ACCOUNT REPRESENTATIVES

Lori PorterfieldCustomer Service

Manager

David Unterlack

Ext. 1323

Jason Kilgore

Ext. 1245

Lee Nelson

Ext. 1275

Kim Schaefer

Ext. 1172

Lori Farrell

Ext. 1274

Chee Thao

Ext. 1227

Heidi Satterthwaite

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Dawn Vanderhoof

Ext. 1118

Candice Young

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STRATEGIC ACCOUNTS

Matt McLeish

Jim Sherman

Ext. 1125

Robert Rioldi

Ext. 1270

Theresa McCorkell

Ext. 1319

CUSTOMER DEVELOPMENT

Jaime Rose

Ext. 1232

Brett MacArthur

Ext. 1281

Andy Schmidt

Ext. 1233

CURRENT TRAINING SCHEDULEFebruary 2006 April 2006

Monday, Feb. 20 HP LaserJet 5Si/8000/8100/8150 Monday, April 3 HP LaserJet 2100/2200/2300

Tuesday, Feb. 21 HP LaserJet 4000/4050/4100 Tuesday, April 4 HP LaserJet 42xx/43xx

Wednesday, Feb. 22 HP LaserJet 42xx/43xx Wednesday, April 5 HP Color LaserJet 46xx/55xx Day 1

Thursday, Feb. 23 HP Color LaserJet 4500/4550 Day 1 Thursday, April 6 HP Color LaserJet 46xx/55xx Day 2

Friday, Feb. 24 HP Color LaserJet 4500/4550 Day 2 Friday, April 7 MFP Fundamentals - New Course!

Training courses will be held at our Madison, WI training facility. Further information on course details, area hotels, and directions to

the training site can be found at www.partsnow.com in the Technical Resources section or by calling (800) 886-6688.

PARTS NOW! ONLINE TRAINING IS FREE TO TRY! Visit http://videotraining.partsnow.com for more details and for your free trial!

SERVICE TODAY3517 W. Beltline Hwy., Madison, WI 53713(608) 276-8688 • (800) 886-6688 • Fax: (608) 276-9593 FLORIDA OFFICE: (800) 886-6688 • Fax: (954) 938-7256www.partsnow.com

JANUARY 2005, VOL. 14, NUMBER 12

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