Sustainable development report

2014

Reporting periodThe information in this report covers the period 2011 - 2013. For some indicators, a longer period is shown to allow a better understanding of trends. The highlighted figures are for 2013 unless otherwise stated.

Standard for reportingFor the preparation and writing of this report, Genève Aéroport bases its judgement on the ‘Essential criteria of the G4 guidelines’ of the Global Reporting Initiative (GRI), as well as some specifi c elements of relevant information. GRI is the reference standard for sustainable devel-opment reporting and is widely used in the aviation industry. The GRI index and additional information can be found in the annex.

Foreword

A commitment borne by all 2

Identity card

A major interface with the rest of the world 4

Serving the region 6

Economic performance 8

Activities by various actors 10

Governance, agreement, dialogue

Strengthening its modern business role 12

Charter and visions 14

Stakeholders 17

Material aspects 22

Human resources

A long-term commitment 24

Around 900 employees. Committed women and men 26

Emphasis on skills management 30

Systematic management of health and safety at work 32

Clients, suppliers and concessionaires

Service quality as a strategic issue 34

Serving customers while always being focused on quality 36

Ensuring a safety culture 40

Maintaining quality relationships with its site partners 41

Conducting a responsible procurement policy 43

Civil society

Contributing to the development of the region 44

Promoting the infl uence of the region 46

Support and contributions of various kinds 48

Dialogue with local residents and various audiences 50

Environmental management

Continually improving environmental performance 52

Environmental management system 54

Noise abatement 56

Air quality and climate change 61

An ambitious energy policy 65

Stormwater management 67

Controlling the consumption of natural resources 69

Encouraging waste sorting 70

Reconciling safety and natural environments 72

Annexes 74

Sustainable development report | 2014

Table of Contents

Foreword

A commitment borne by all

2

A major asset for the prosperity of the region, Genève Aéroport has for years been committed to sustainable develop-ment. This policy is reflected by its many firm measures in environmental, societal and economic terms. Its approach is now summarised in this first sustainability report, which replaces and supplements the environmental and social reports to address all facets of the harmonious development Genève Aéroport seeks.

Each day Genève Aéroport staff are looking for innovative solutions to provide the best quality services to passengers, partners and the various audiences with which they are in contact, so the airport can continue to contribute to the international influence of Geneva and its region. In this context, it adapts its facilities to meet growing demand — a major challenge for the airport — and to maintain a quality network.

Genève Aéroport’s strategy is to accompa-ny this trend with a strong environmental, social and safety policy to make its develop-ment as balanced as possible.

Limiting environmental impact is indeed a priority for Genève Aéroport, which must simultaneously take into account operation-al, security and safety constraints. The many related actions are described in this report. We can therefore cite the soundproofing of nearby homes, the some 10,000 square metres of solar panels installed, the mobil-ity policy put in place, lower volumes of incinerated waste and planning all new infrastructure to have a smaller ecological footprint.

For the years ahead, Genève Aéroport is committed to continuing its efforts for the benefit of local residents and the envi-

ronment. Examples include the construction of a noise absorber, the creation of facilities to manage water polluted by de-icing products, and the ambitious energy policy pledged.

Genève Aéroport is driven by the wish to be a socially responsible company, as shown by its policies for recruit-ment, ongoing training, pay and occupational health, and by its awards and labels received. Furthermore, the airport firmly intends to continue on this path. Also related to social peace, Genève Aéroport requires all businesses on the site, and those participating in tenders, to comply with regulations on the protection of workers.

Dialogue with the various stakeholders is important to Genève Aéroport, which aims to develop this further.

Finally, it should be noted that the preparation of a report on sustainable development also makes the company more aware of its diverse responsibilities and pushes it to critical self-examination. This enables it to renew and enhance its commitment to its various stakeholders. Genève Aéroport therefore assumes its role as a major participant in the dynamism of the region, taking seriously its responsibilities to its various audiences and focusing on the sustainability of its activities.

Robert Deillon, CEO, and Pierre Maudet, State Councillor, Chairman of the Board

3

4

Identity card

A major interface with the rest of the world

Genève Aéroport is a major facility linking the region with

the rest of the world. The airport contributes to the eco-

nomic, social and cultural development of its catchment

area. It also strives to provide its customers with services

that are safe, efficient and tailored to their needs, and in

line with the principles of sustainable development.

5

Genève Aéroport is a major interface connecting the region with the rest of the world. To quote the first few words of its charter, it is open to the world to increase the influence of the region and promote the meeting of people, cultures and markets.

Providing direct links with more than 40 countries, the airport plays a leading role in ensuring the region’s economic health and the international projection and influence of Geneva. It meets primarily the air transport needs of Switzerland’s French-speaking cantons and the French departments of Ain, Haute Savoie and Savoie, and northern Italy, which adds up to a catchment area of around 6 million people living less than a two-hour drive away. It is the size of a small town, as some 10,000 people work on the airport site.

In 2013, 57 airlines served 132 direct desti-nations, mainly in Europe (107). The great majority (89%) of passengers take European flights. This is followed by destinations in the Middle East and Asia (4.7% of passengers), America (3.1%) and Africa (2.7%).

Autonomous public organisationThe a irpor t i s operated by Geneva International Airport, an autonomous public organisation which belongs to the State of Geneva and which is generally designated by its logo: Genève Aéroport. The latter owns the buildings, facilities and exterior landscap-ing within the airport perimeter, while the State of Geneva owns the land.

Identity card

Serving the region

Destinations

Europe 89%

Middle East - Asia 4.7%

Americas 3.1%

Africa 2.7%6

Operating regulationsThe organisation has a federal concession, which was renewed in May 2001. Its operating regulation governs all its activities, particularly operational. Notably it sets prior-ity for scheduled traffi c over other fl ights and emphasises that the airport is open at all times subject to the regula-tions applicable to night fl ights (which are described in the Order on aviation infrastructure, OSIA, article 39a).

The implementation of an environmental management system (EMS), whose objectives are set in consultation with the consultative commission for action to combat the troublesome effects of aviation traffi c, is also included in this operating regulation.

Mission

According to the mission provided by the Confederation, national airports are subject to the aviation infrastructure sectorial plan. In this it is indicated that they must be devel-oped to meet demand, in accordance with the principles of sustainable development.

At cantonal level, Genève Aéroport is subject to the Law on Geneva International Airport, which describes its purpose:

‘The organisation's mission is to manage and operate the airport and its facilities, offering, at the lowest cost, optimal condi-tions of safety, effi ciency and comfort for its users. In all its activities, which should contribute to the development of econom-ic, social and cultural life, the organisation takes into account the general interests of the country, the canton and the region it serves, as well as objectives for environ-mental protection.’

The role of Genève Aéroport is therefore to provide airlines, passengers and freight operators with effi cient facilities and ser-vices that meet their needs, which involves in particular regular changes to the airport infrastructure and undertaking necessary maintenance and development works.

To carry out this function, it relies on the many companies and entities on the site (see ‘Activities by various actors’ on pages 10 and 11).

14.4 million

passengers

75,000 tonnes of freight 132 destinations

44 countries linked to Switzerland by a direct fl ight from Geneva

188,768 aircraft movements

7

Sound management for a sustainable organisation.Continuity is the first of the airport’s values. Receiving no subsidies, Genève Aéroport ensures its future by financing its activities through its own revenues, and sound management. A 10-year business plan gives it the necessary visibility and ensures balanced financial health. Updated every year, this iterative process is the common theme of its financial vision, providing the required changes, framework and notably investment plans.

Moreover, in its financial processes, Genève Aéroport has integrated all the good practices relating to the financial management of airports decreed by the International Civil Aviation Organization (ICAO).

The strength of Genève Aéroport’s financial model has been demonstrated in all recent financial years and ben-efits the region. This strength also provides an airport that can meet the needs of its catchment area, and affects the canton financially, at least half its profits being given to the State of Geneva – CHF 33.3 million in 2012 and CHF 45.8 million in 2013.

Genève Aéroport’s income consists almost equally of aeronautical and non-aeronautical revenues (51,7% and 48,4% respectively). Together these revenues generated a turnover of CHF 364.2 million in 2012 and CHF 376 million in 2013.

In terms of checking financial results, it should be noted that the latter are subject to the internal control system as well as external audits. In addition, each year, they are reviewed by an independent auditing company and approved by the State Council.

The financial results are detailed in the annual report and the financial report, which are both available on the Genève Aéroport website (www.gva.ch).

Awards

Between 2011 and 2013, Genève Aéroport won numerous awards, certificates and labels in the environmental, social, econom-ic and tourism fields. The detailed list is in the annex (page 78).

Identity card

Economic performance

8

340 hectaressurface area of the airport site

3.9 kmlength of the concrete runway

889 Genève Aéroport staff

10,000 people work on the airport site

376 million turnover

121 million investment

72.3 millionoperating profit

45.8 millionprofit paid to the State

9

INFIRMERIECHEK-IN

SHOP

❱ Cantonal veterinary service

❱ Customs

❱ Weather

❱ Security (with the help of partner company staff, particularly for the reception of passengers before the security checkpoints, and checking airport personnel and baggage)

❱ Airport promotion

❱ Airport operation and coordination of airport activities

❱ Environmental management

❱ IT systems

❱ Management of commercial concessions

❱ Check-in (of passengers and baggage)

❱ Car hire

❱ Airlines

❱ Commercial outlets (shops, restaurants, bars) and services (bank, post office, travel agencies...)

❱ Safety

❱ Sickbay and nursery

❱ Adaptation and renovation of facilities and buildings

❱ Aircraft ground traffic control

❱ Air traffic control

❱ Police

❱ Border guards

❱ Runway service (eg, passenger bus transport)

❱ Operation of car parks

❱ Aircraft parking management

❱ Freight

❱ Baggage loading on aircraft

❱ Fuelling

❱ Aircraft cleaning

❱ Ground handling

❱ Formal reception operations

❱ Maintenance and repair of aircraft

❱ Catering

Identity card

Activities by various actors

State services Genève Aéroport

10

INFIRMERIECHEK-IN

SHOP

❱ Cantonal veterinary service

❱ Customs

❱ Weather

❱ Security (with the help of partner company staff, particularly for the reception of passengers before the security checkpoints, and checking airport personnel and baggage)

❱ Airport promotion

❱ Airport operation and coordination of airport activities

❱ Environmental management

❱ IT systems

❱ Management of commercial concessions

❱ Check-in (of passengers and baggage)

❱ Car hire

❱ Airlines

❱ Commercial outlets (shops, restaurants, bars) and services (bank, post office, travel agencies...)

❱ Safety

❱ Sickbay and nursery

❱ Adaptation and renovation of facilities and buildings

❱ Aircraft ground traffic control

❱ Air traffic control

❱ Police

❱ Border guards

❱ Runway service (eg, passenger bus transport)

❱ Operation of car parks

❱ Aircraft parking management

❱ Freight

❱ Baggage loading on aircraft

❱ Fuelling

❱ Aircraft cleaning

❱ Ground handling

❱ Formal reception operations

❱ Maintenance and repair of aircraft

❱ Catering

Third-party companies

Third-party companies are bound by contracts that compel them to meet certain require-ments set by Genève Aéroport (especially in social and environmental terms). In addition they must — as with the state providers — follow the airport site regulations and directives decreed by the Federal Office of Civil Aviation (FOCA).

11

Governance, agreement, dialogue

Strengthening its modern business role

Genève Aéroport has formalised its values and principles

in the charters and policies that underpin its actions. The

composition of its board of directors meets strict rules.

The organisation maintains a dialogue with its various

stakeholders.

12

13

Vision, values, missions. To guide its

policy, Genève Aéroport has formalised

its fundamental principles in a charter.

Continuity, quality, respect, equity and

responsibility are therefore among the

organisation's core values.

The three pillars of sustainable develop-ment are also included, the charter notably highlighting the ‘maintenance of sound management’, its commitment to ‘recognise the dignity of every person’ and ‘acting in a balanced way’, as well as wishing to ‘limit and reduce its environmental impacts’.

In addition to this charter, the organisa-tion has made written commitments in the form of policies that underpin its actions in various fields, such as environment, energy, health and safety at work, and continual training.

Finally, Genève Aéroport naturally conforms to relevant regulations in all sectors, includ-ing in safety, security, operations, health, environment and finance.

StructuresGenève Aéroport is under the supervision and control of the Federal Office of Civil Aviation (FOCA) and the Council of State. The latter also approves its budgets and accounts, submits to the Grand Council an annual report on the organisation's management and approves the appoint-ment of the CEO.

Enjoying full legal status, the organisation has three bodies: the board of directors, the management committee and the oversight body.

Appointment of the board of directorsConstituting the organisation's highest authority, the board of directors is respon-sible, in accordance with the federal concession, for managing the organisation. Its composition is governed by the Law on Geneva International Airport (LAIG). The board includes a member from each party represented on the Grand Council; indi-viduals designated by the State Council;

Governance, agreement, dialogue

Charter and visions

14

a member of the Administrative Council of Grand-Saconnex, and another from Meyrin; a representative of the canton of Vaud, one from another French-speaking canton and another from a neighbouring french depart-ment; as well as three staff representatives.

The some 20 directors are elected for fi ve years and may be re-elected twice. They receive remuneration which is determined by the State Council.

To avoid any confl ict of interest, LAIG states that the members of the board should not be suppliers to the organisation or responsible for its works.

To comply with rules of good governance, the State Council has decided not to intervene directly in the boards it scrutinises closely. Pierre Maudet, the state councillor in charge of the airport’s administrative supervision, there-fore announced in May 2014 that he would retire from the presidency on 31 December 2014. However, he will remain a member of the board until the law on the organisation of

public legal institutions (LOIDP) is amended by the Grand Council and comes into force.

The State Council has appointed Ms Corine Moinat Vité to the presidency from 1 January 2015. After managing the Balexert shopping centre and spending many years in the service of Migros Genève, at the end of 2014 Ms Moinat Vité will leave the manage-ment of Migros Genève.

• Continuity

• Service

• Respect

• Responsability

• Equity

• Identity

• ProactivityOperate in a balanced

and proportionate manner, taking into account all the interests involved

Cultivate staff pride of membership and the public image of Genève Aéroport

Carry out its duties at all levels and accept the consequences of its actions

Recognise the dignity of everyone, particularly by encouraging dialogue and communication

Work for communities and clients through

an ongoing commitment to quality

Anticipate changes in markets and technologies

Ensure the future of Genève Aéroport based on the profi tability of its activities and on its competitiveness

Values of Genève Aéroport

15

Committee and delegationsThe steering committee, consisting of five members of the board, deals in particular with the implementation of board decisions, ensures the smooth running of the organisation and prepares board debates.

To manage specifi c issues, the board has appointed three delegations comprising some of its members: finance, personnel & administration, and facilities.

The statutory auditor is appointed by the board after a call to tender to the review professionals. Its term is one year, renewable up to seven times.

ManagementThe organisation is managed by Robert Deillon, CEO. Also included as directors are Pierre Germain (director of finance, commercial and development, and deputy director general), Xavier Wohlschlag (director of oper-ations) and Nicolas Gaspoz (director of infrastructure and planning). The senior management itself comprises 10 members.

Enterprise risk managementTo fulfi l its tasks and mitigate the risks that may prevent it from achieving its objectives in the short, medium and long term, Genève Aéroport maintains a portfolio of risks. This identifi es major hazards to which the airport is exposed, and defi nes strategies and miti-gating and precautionary measures.

To coordinate the various processes for managing key threats in each area and to establish consolidated mapping of the risks to business operation, Genève Aéroport has now undertaken to update the assessment of risks in the framework of its enterprise risk management.

This overall approach aims to oversee exist-ing systems and therefore provide directors with an additional decision-making tool to support current controls. They will also have an instrument to identify opportunities to seize and make strategic business decisions.

The management team in the new children's area

Top, from left to rightXavier Wohlschlag, Operations Director • Pierre Germain, Finances, Commercial & Development Director, Deputy Director General • Denis Mastrogiacomo, Operations • Jean-Claude Bitz, Safety • Massimo Gentile, Information and communications technology • Valérie Bourquard , Finance and administration • Ruben Jimenez, Security • Yves-Daniel Viredaz, Marketing and communication

Bottom, from left to rightOlivier Deletraz, Human resources • Thomas Romig, Airport steering • Aline Yazgi, External relations • Robert Deillon, CEO • Nicolas Gaspoz, Director of Infrastructure & Planning • Marc Mounier, Environment and legal affairs

16

Employees, customers, economic part-ners, public authorities, residents… Genève Aéroport interacts with many stakeholders. These are the internal and external actors (entities or individuals) that can influence Genève Aéroport’s ability to implement its strategy and achieve its objectives, or who are influ-enced by the airport’s activities.

Specifically stakeholders are :

> companies and individuals directly involved in airport activities and with which Genève Aéroport is bound by contracts and agreements (employees, partners, concessionaires, tenants, suppliers)

> companies and individuals who enjoy the facilities and services provided by the airport (airlines, passengers, visitors)

> entities or individuals that benefit from socio-economic effects or which are affected by the proximity of airport activities (civil society)

> entities that set the rules and framework for carrying out airport activities (authorities)

> entities that enable Genève Aéroport to finance its projects and facilities (financial partners)

Stakeholder integration is central to any sus-tainable development initiative and is part of Genève Aéroport’s strategy. The integration of stakeholder expectations permits a weigh-ing up of the different interests at stake to act in a balanced and proportional way in the context of fulfilling Genève Aéroport’s mission (see p.7). These exchanges serve to better understand everyone’s expectations and concerns, identify risks and opportuni-ties and strengthen mutual confidence.

Genève Aéroport maintains a dialogue with key stakeholders, particularly through advisory committees (staff committee, com-mittee for the fight against nuisance from air traffic), company committees, (environment health and safety at work, operational safety, etc), working groups, briefing sessions and meetings, and even through surveys.

Governance, agreement, dialogue

Stakeholders

17

Governance, agreement, dialogue

Groups with which Genève Aéroport maintains a dialogue include :

’ Aviation concessions:

> ground handling > catering > fuelling > aircraft maintenance

’ Commercial concessions:

> shops > food and bars > services

’ Service providers (services, goods, construction)

’ Subcontractors

’ Air navigation

’ Customs

’ Police

’ MeteoSwiss, the weather service of Switzerland

Partners and suppliers

Civil society’ Economic actors and international

organisations

’ Tourism sector

’ Local communities, neighbouring municipalities and their representative associations

’ NGOs

’ Media

Clients’ Airlines

’ Passengers, people accompanying them and visitors

’ Forwarders

’ Private aviation

Employees

’ Staff

’ Unions

Authorities’ Confederation

’ State of Geneva

Financial partners

’ Banks

’ Financial institutions

18

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Frequency triennial biennial annual frequent permanent 19

Governance, agreement, dialogue

Meeting stakeholders’ expectations

Expectations and concerns Genève Aéroport responses Means of consultation and dialogue

Employees 〉 working conditions (career development, pay, leave, hardship, training, retirement)

〉 occupational health and safety (OHS)〉 transparency of the company’s objectives and

results, and its development

〉 studies, surveys, action plans〉 ‘Friendly workspace’ label〉 OHS policy〉 policy on skills development

and continual training〉 various communication

〉 staff committee〉 board of directors (staff representatives)〉 briefing sessions〉 satisfaction surveys〉 development interviews

Clients Passengers〉 signage〉 comfort, cleanliness, safety〉 courtesy of security staff

Airlines〉 adequacy of facilities〉 smoothness and safety of operations〉 contribution to their competitiveness (aviation charges)〉 Genève Aéroport marketing support〉 general information (traffic statistics)

Forwarders〉 adequacy of facilities〉 process efficiency〉 security〉 general information

Passengers〉 steering committee and working group for the

implementation of actions〉 customer service charter, airport angels

Airlines 〉 development and renovation of facilities〉 safety policy and Safety Management System〉 competitive commercial policy〉 provision of promo. tools (posters, stand, fair) 〉 information bulletins and traffic reports

Forwarders〉 development and renovation of facilities〉 flow optimisation (ensuring the right environment)〉 safety plan〉 newsletter

Passengers〉 Airport Service Quality surveys〉 website

Airlines serving Geneva〉 briefings, meetings〉 committees

Airlines not present at Geneva 〉 conferences 〉 exhibitions

Forwarders 〉 international conferences〉 airfreight committee〉 briefings, meetings 〉 working groups

Partners/ suppliers

Commercial concessions〉 traffic growth (development of their turnover)〉 quality working facilities〉 quality commercial environment

Aviation concessions〉 adequacy of facilities〉 clear contractual framework〉 safe working environment 〉 traffic growth

Suppliers〉 clarity of our practices, values and selection criteria

Commercial concessions 〉 dynamic commercial policy〉 development and renewal of facilities〉 maintenance of the product mix, monitoring and

meeting local, national and international brands

Aviation concessions〉 development and renewal of facilities〉 concession agreements, terms and conditions 〉 safety policy〉 competitive trade policy

Suppliers〉 purchasing policy 〉 application of the directive on public procurement

and publication online of general terms and conditions

Commercial concessions 〉 briefings, meetings〉 working groups (integration in projects)

Aviation concessions 〉 working groups〉 briefings, meetings〉 works councils

Civil society

Neighbours and NGOs〉 environnmental impact (noise, air quality and CO2) 〉 soundproofing〉 transparency (information)

Economic environment, international Geneva and the tourism sector〉 efficient, strong air network 〉 socio-economic benefits〉 development of the airport

Neighbours and NGOs〉 environmental policy and Environmental

Management System〉 communication (press releases, reports,

news bulletins, etc.)

Economic environment, international Geneva and the tourism sector〉 marketing policy

Neighbours and NGOs〉 committees (CCLNTA)〉 briefings, meetings〉 working groups

Economic environment, international Geneva and the tourism sector〉 meetings, workshops〉 exhibitions, conferences

Authorities 〉 compliance with laws〉 requests for information

〉 legal monitoring, consultation, positions 〉 environmental policy, safety, procurement〉 risk management 〉 aerodrome manual and emergency plan〉 sending reports

〉 briefings, meetings〉 working groups〉 board of directors (representatives from the Canton)

Financial partners

〉 economic performance 〉 prospects

〉 balance sheet, financial ratios〉 business plan

〉 briefings, meetings

20

Expectations and concerns Genève Aéroport responses Means of consultation and dialogue

Employees 〉 working conditions (career development, pay, leave, hardship, training, retirement)

〉 occupational health and safety (OHS)〉 transparency of the company’s objectives and

results, and its development

〉 studies, surveys, action plans〉 ‘Friendly workspace’ label〉 OHS policy〉 policy on skills development

and continual training〉 various communication

〉 staff committee〉 board of directors (staff representatives)〉 briefing sessions〉 satisfaction surveys〉 development interviews

Clients Passengers〉 signage〉 comfort, cleanliness, safety〉 courtesy of security staff

Airlines〉 adequacy of facilities〉 smoothness and safety of operations〉 contribution to their competitiveness (aviation charges)〉 Genève Aéroport marketing support〉 general information (traffic statistics)

Forwarders〉 adequacy of facilities〉 process efficiency〉 security〉 general information

Passengers〉 steering committee and working group for the

implementation of actions〉 customer service charter, airport angels

Airlines 〉 development and renovation of facilities〉 safety policy and Safety Management System〉 competitive commercial policy〉 provision of promo. tools (posters, stand, fair) 〉 information bulletins and traffic reports

Forwarders〉 development and renovation of facilities〉 flow optimisation (ensuring the right environment)〉 safety plan〉 newsletter

Passengers〉 Airport Service Quality surveys〉 website

Airlines serving Geneva〉 briefings, meetings〉 committees

Airlines not present at Geneva 〉 conferences 〉 exhibitions

Forwarders 〉 international conferences〉 airfreight committee〉 briefings, meetings 〉 working groups

Partners/ suppliers

Commercial concessions〉 traffic growth (development of their turnover)〉 quality working facilities〉 quality commercial environment

Aviation concessions〉 adequacy of facilities〉 clear contractual framework〉 safe working environment 〉 traffic growth

Suppliers〉 clarity of our practices, values and selection criteria

Commercial concessions 〉 dynamic commercial policy〉 development and renewal of facilities〉 maintenance of the product mix, monitoring and

meeting local, national and international brands

Aviation concessions〉 development and renewal of facilities〉 concession agreements, terms and conditions 〉 safety policy〉 competitive trade policy

Suppliers〉 purchasing policy 〉 application of the directive on public procurement

and publication online of general terms and conditions

Commercial concessions 〉 briefings, meetings〉 working groups (integration in projects)

Aviation concessions 〉 working groups〉 briefings, meetings〉 works councils

Civil society

Neighbours and NGOs〉 environnmental impact (noise, air quality and CO2) 〉 soundproofing〉 transparency (information)

Economic environment, international Geneva and the tourism sector〉 efficient, strong air network 〉 socio-economic benefits〉 development of the airport

Neighbours and NGOs〉 environmental policy and Environmental

Management System〉 communication (press releases, reports,

news bulletins, etc.)

Economic environment, international Geneva and the tourism sector〉 marketing policy

Neighbours and NGOs〉 committees (CCLNTA)〉 briefings, meetings〉 working groups

Economic environment, international Geneva and the tourism sector〉 meetings, workshops〉 exhibitions, conferences

Authorities 〉 compliance with laws〉 requests for information

〉 legal monitoring, consultation, positions 〉 environmental policy, safety, procurement〉 risk management 〉 aerodrome manual and emergency plan〉 sending reports

〉 briefings, meetings〉 working groups〉 board of directors (representatives from the Canton)

Financial partners

〉 economic performance 〉 prospects

〉 balance sheet, financial ratios〉 business plan

〉 briefings, meetings

21

Governance, agreement, dialogue

Material aspects

Process to defi ne report content The content of the report has been defi ned by examining the airport’s activ-ities and signifi cant impacts in the three areas of sustainable development, and stakeholders’ expectations and interests.

Discussions have taken place internally with the company experts who have regular exchanges with the main stakeholders. However, dialogue with the various stake-holders has not been undertaken specifi cally to prepare this report.

During these internal discussions, aspects and indicators proposed by the guidelines G4 and G3.1 (sectoral supplement for airports) of the Global Reporting Initiative, applicable to Genève Aéroport, were reviewed, classi-fi ed in categories and weighted to illustrate them in a materiality matrix for Genève Aéroport and its stakeholders. This list of topics was supplemented with other specif-ic themes for Geneva and its region. They have been identified through the analysis of other airports’ sustainable development reports, analysis of press articles about Genève Aéroport and the airport’s business risk management system.

To weight the different themes, Genève Aéroport bases its judgement on the impor-tance of the various stakeholders to Genève Aéroport and on the following criteria.

The topic :

> is related to laws, standards, regula-tions and international agreements applicable to Genève Aéroport

> affects stakeholders or infl uences their evaluations and decisions

> has an infl uence on Genève Aéroport’s values, policies, strategies, targets and key objectives

> is a concern, an expectation of stake-holders or the subject of complaints

> is a risk or an opportunity for Genève Aéroport

> is a sectoral issue reported by peers and competitors

From this analysis it was found that several subjects are highly important to both Genève Aéroport and its stakeholders. These are the safety and security of operations, the quality of the air network and airport services, adaptation of facilities and airport accessibility (see materiality matrix on the right). The management team validated the completeness of these results.

With the goal of continual improvement, this report will be submitted for comments to a representative panel of Genève Aéroport stakeholders. Any reader of the report can also provide feedback on the completeness and clarity of the document by e-mailing Genève Aéroport directly (developpement.durable@gva.ch). During the preparation of the next report, Genève Aéroport will take into account the comments received.

22

Materiality matrix

Imp

ort

ance

fo

r th

e s

take

ho

lde

rs

very

hig

h

〉 Global economic impacts 〉 Transparency and dialogue 〉 Safety and security of operations

〉 Air network

〉 Adaptation of facilities

〉 Quality of services provided

〉 Airport accessibility

hig

h

〉 Sustainable procurement 〉 Management of gaseous emissions

〉 Governance

〉 Energy effi ciency

〉 Fair and ethical labour practices

〉 Compliance with regulations

〉 Economic performance

〉 Health and safety at work

〉 Operational performance

〉 Noise management

〉 Airport competitiveness

med

ium

〉 Management of natural environments

〉 Management of resources and waste

〉 Continual training

〉 Management of water runoff

medium high very high

Importance for Genève Aéroport

■ Economic responsibility■ Environmental responsibility■ Social responsibility■ Multiple responsibilities

23

24

Human resources

A long-term commitment

Genève Aéroport is expanding its workforce and supports

its employees in developing their skills. The airport strives

to offer them an environment and working conditions that

are pleasant and fair. It organises several briefing sessions

a year and is committed to the systematic management of

health and safety at work.

25

Human resources

Around 900 employees.Committed women and men

The staff who make Genève AéroportMore than 200 different occupations. A low staff turn-over. Functions involving a high degree of speciali-sation and highly specialised training. Increasingly numerous constraints to meet security standards and ensure safety. Staff with a relatively high average age, explaining their great loyalty. Constantly changing infrastructure to absorb traffi c growth and give pas-sengers a quality service.

Such are the key factors on which Genève Aéroport’s Human Resources policy is based. This therefore focuses on three major areas: recruitment; skills management and continual training; and the management of health and safety at work.

Recruitment practicesFaced with these challenges, recruitment practices must be proactive, dynamic and strongly oriented to the maintenance and continual development of skills. The commitment of new resources and the organisation’s wish to be a corporate citizen led in 2013 to Genève Aéroport being awarded ‘1+ for all’, a label attained for the first time in 2012. Indeed, the company is actively involved in promoting employment and professionnal insertion in Geneva. In the past year therefore, 14 people have been recruited through the Cantonal Employment Office in fi elds as diverse as security, administration and operations.

It should be noted that Genève Aéroport’s recruitment practices guarantee equality of opportunities by gender, age, nationality and religion.

Gender distribution

Women make up a quarter of the Genève Aéroport workforce. If males still account for the majority, it is because of the large number of functions with masculine con-notations in technical and operational areas. However, the involvement of women in these functions is strongly encouraged and this has been rewarded with positive results.

Still absent in some services less than a decade ago, Genève Aéroport has recruit-ed several female paramedics, runway agents and project heads in various fields. In 2013 the mechanical depart-ment trained two young women for jobs in advertising and light-vehicle mechanics.

To raise awareness among young people of jobs at the airport, Genève Aéroport organises the ‘Futures of all kinds’ day (formerly ‘girls’ day’). This is coordinat-ed by the airport’s equality promotion department, for all companies on the airport site.

It should be noted that in terms of wages, gender equality is fully respected: at the same skills and functions, wages are abso-lutely identical.

Women 26.3%

Men 73.7%

26

Nationality and domicile

More than 80% of Genève Aéroport staff have Swiss nationality and at least half of this proportion lives in the Canton of Geneva. These shares have remained stable since 2010.

Genève Aéroport staff are of 23 different nationalities.

Workforce evolutionSince 2009, Genève Aéroport’s workforce has contin-ued to grow significantly, rising by 3% between 2012 and 2013 and reaching a total of 889 members of staff on 31 December 2013 (permanent, fixed-term and appren-tices). Over the past 10 years, the permanent workforce has increased by around 30 people per year (full-time equivalent), representing growth of 48% between 2003 and 2013.

In 2013, Genève Aéroport recruited a total of 110 people, comprising 44 on permanent contract, 28 on fixed-term contract and 38 hourly auxiliaries and apprentices. Among

these 110 appointments, 63 were under 30 years of age, 40 were between 30 and 50 years, and 7 were over 50. Finally, 47 of the 110 new staff were women.

It is mainly the number of people gaining a permanent contract which has substantially grown, to meet operational requirements and the needs of major projects aimed at adapting and transforming the airport infra-structure.

The number of people on a fixed-term con-tract remained stable compared with 2012. These are needed to strengthen the work-force in the winter season, and for airport security.

Categories of staff Genève Aéroport had 124 managers and senior managers on 31 December 2013, with 78% having reporting responsibilities. Women accounted for almost 20% and made up two of the fourteen members of the senior management.

FTE Full-time equivalent

LTC Long-term contracts

FTC Fixed-term contracts

NATIONALITIES

Switzerland 47.2% 20.1% 13.8% 81.2%

EU 8.3% 1.0% 8.8% 18.1%

Other 0.8% 0.0% 0.0% 0.8%

GENEVA OTHER CANTONS OUTSIDE SWITZERLAND

2009 2010 2011 2012 2013

FTE Pers. FTE Pers. FTE Pers. FTE Pers. FTE Pers.

LTC 683.7 706 712.6 738 738.85 770 770.9 809 791.7 834

FTC 37.25 51 37.2 53 48.35 62 37.5 48 36.5 48

APPRENTICES 4 4 3 3 5 5 6 6 7 7

TOTAL 724.95 761 752.8 794 792.2 837 814.4 863 835.2 889

27

Age Women Men

61 and + 6 12

56 – 60 24 44

51 – 55 33 74

46 – 50 29 101

41 – 45 37 89

36 – 40 29 100

31 – 35 34 118

26 – 30 21 70

25 and – 6 7

Human resources

Retirement and early retirementIn 2013, 17 staff benefited from their right to early retirement, which was twice the average number in previous years. This phe-nomenon is explained by the merger of the CIA and CEH pension funds which came into force on 1 January 2014, and less favourable retirement conditions through the new CPEG pension fund. In terms of pre-retirement, Genève Aéroport has enacted its own reg-ulation (AVS transitional bridge) to replace Plend (incentive plan for retirement) that applied by analogy to State of Geneva staff and which entered force on 1 January 2014.

CPEG conditions set to two-thirds the con-tribution of the employer’s share, and one-third the employee’s share. In addition, the employer pays two-thirds of booster contributions.

The number of departures in 2013 totalled 84: 22 for retirement and early retirement, 34 completions of fixed-term contracts, 17 resignations, 10 dismissals and 1 disability.

Part timeMore than 80% of Genève Aéroport staff works full time. Partial rates of activity are encouraged to support the balance between professional and private life, since the smooth running of a department is not hin-dered. Women are the main beneficiaries, except in certain departments where the commitments are automatically part time to better meet operational requirements inher-ent to passenger flows. It is for this reason that in 2013 the part-time rate of 75% was the most widely represented after full time.

Only 4.7% of permanent staff work at a rate below 75%.

Social benefitsGenève Aéroport staff benefit from private health cover for accidents and a monthly financial contribution to health insurance of CHF 115.50. In the case of membership of Genève Aéroport group health insurance, this amount is paid directly to the insurer.

Age pyramidIn 2013 the average age at Genève Aéroport was 42.2 years, which has a major impact in terms of recruit-ment policy. Indeed, the highly specialised staff in key functions must be replaced in good time to ensure the maintenance of knowledge and optimal succession.

113 women

106 women

37 men

578 men

Full time684 employees82% of the workforce

Part time 150 employees18% of the workforce

Workforce 834 employees 219 women 615 men

28

Parental leave

In 2013 Genève Aéroport recorded 37 births, involving 10 maternity leaves each of 20 weeks and 27 paternity leaves each of two days.

Genève Aéroport adopted its new rule on paternity leave on 1 January 2014. This grants fathers five days off, with the pos-sibility of non-paid leave of an additional 10 days.

In 2013 there was also an adoption leave.

Engagement surveyTo have a neutral and measurable picture of the state of employee engagement, in 2013 Genève Aéroport commissioned a third engagement survey (after those of 2008 and 2010) by the independent company Qualintra. These surveys are part of its series of initiatives to be an attractive employer and to develop the quality of life at work. It was found that the overall level of engagement remains very high, as is customer focus, identification with the activity, confidence and optimism about the future of the airport. The survey also found great employee pride in Geneva’s environmental policy and strong satisfaction with working for Genève Aéroport.

All staff members with 10 years’ service may exercise their rights to pre-retirement from the age of 58, knowing that the AVS tran-sitional bridge is paid by the company for a maximum period of five years.

Nevertheless, some issues remain to be improved, espe-cially in terms of internal information, organisational efficiency, collaboration between divisions and managing cross-functional projects. Following these observations, various action plans have been developed and will be implemented over the next two years until the next survey.

Information and consultationTwo bodies enable employees to make their voices heard at the level of senior management and board. Firstly, three members of staff are elected by their peers to represent employees on the board; and secondly, the staff advisory committee, whose members are also elected by their colleagues, constitutes a unit of privileged interlocutors in the context of management-staff relations. This commit-tee, whose operation is contained in the staff regulations of 16 February 2006, aims to report to senior manage-ment the various issues raised by employees.

In the event of a dispute between management and employees or a problem relating to staff management, the committee acts as the primary interface. That said, Genève Aéroport management also maintains regular contact with all unions that ask.

Auxiliary personnel on work contracts of at least one year, and people on permanent contracts, receive an annual appraisal or development review that leads, according to the company’s results and achievement of individual objectives, to the payment of a performance bonus.

In addition to these structures provided by the statutes, Genève Aéroport’s senior management organises infor-mation sessions four times a year. Intended for all staff, they address various items and aspects of airport news including traffic development, progress with works and ongoing projects. Finally, to encourage dialogue with senior management, 2012 saw the launch of an informal meetings formula open to all staff and in the shape of ‘coffee and croissants’.

29

Skills managementTo further improve its ongoing training and truly embed this in its business strategy, since 2012 the Human Resources division has worked to develop an ambitious skills management project, using the support of an extra member of staff to bring it to completion. The objectives are part of a process of continual improvement over the long term. The physical hardship associat-ed with certain functions, irregular hours, low turnover leaving little room for inter-nal promotion, and the ageing age pyramid certainly require the implementation of various measures. These should enable and facilitate the preparation and promotion of internal transfers, the identification and development of talent to ensure anticipated successions, and the provision of staff train-ing that meets employees’ job requirements and development wishes.

Dictionaries of skillsThe first step is embodied in the develop-ment of a reference listing all the skills (both behavioural and trades) necessary to carry out Genève Aéroport’s tasks. This ‘diction-ary of skills’ has permitted the creation of over 100 profiles, thanks notably to dozens of workshops that brought together the job-holders concerned. These profiles will be added to job descriptions and will give an overview of the skills needed for different functions, and of their evolution.

In parallel, a catalogue of continual training will list all training measures enabling the development of all employees’ talents.

Once staff are hired, the focus should be on effective-ly managing and developing their skills. At Genève Aéroport continual training is therefore a priority. The great specialisation of functions, the use of new tech-nologies and increasingly complex operational con-straints require continually evolving methods of work.

Training budgetsIn 2013, the budget allocated to training totalled CHF 800,000, or 1% of payroll. A further CHF 70,000 was allocated to IT and administration.

In addition to technical training specific to the various functions, special effort is focused on linguistic and managerial training.

In 2013, almost CHF 118,000 was invested in improving staff language skills (mainly English, in group or private lessons). Training cheques (CHF 8,000 of the amount mentioned above) to use at a language school have also been awarded in cases in which irregular schedules were not compatible with regular courses.

Finally, each year, retirement preparation courses are organised in collaboration with the New Force Foundation and offered to staff aged 55 and over.

Tools for managementOn the management side, annual courses of four and six days are provided respectively for team heads and newly promoted or hired managers. The themes of personnel management, annual development reviews, the man-agement and monitoring of absence and working hours are addressed to ensure a better integration of the man-agement tools used at Genève Aéroport. Apart from this framework common to all team leaders, an additional seminar of three consecutive days was organised for 124 managers and senior managers, divided into four groups. The first of these took place in November 2013, and the last will end in autumn 2014.

Human resources

Emphasis on skills management

30

31

This strategic project requires the use of a powerful IT tool for human resources. Therefore in 2013 a Human Resources Information System, which in particular includes a training management program, was chosen for deployment in 2014 and 2015. The selected tool, which notably gives employees access to their own data, has proved itself in several European companies.

Apprenticeship policyGenève Aéroport’s apprenticeship policy is based on a qualitative rather than quantitative perspective. The train-ing of apprentices is done on a voluntary basis, in the sense that taking on and supervising an apprentice is not imposed on departments given the additional workload involved.

On the other hand, the training of apprentices is strongly encouraged and each start of year the Human Resources division approaches potential departments to promote this type of commitment. Therefore, in 2013, two new formal applications were filed for the jobs of carpenter and metal constructor, two internal employees having expressed their interest in training them and having them-selves been trained as instructors of apprentices.

Commitment to apprentices

In 2013 Genève Aéroport had seven apprentices in the following trades:

metal constructor, multimedia electronics engineer, IT specialist, light-vehicle mechanic, carpenter, electrician and advertising executive.

The apprentices were recruited in the first year in each field, aged between 16 and 19 and following their compulsory education and admission tests in accord-ance with the fields requiring entrance exams. All were taken on after a three-day course at Genève Aéroport.

Organisational dimension Skill set relating to

the organisation

and strategic vision

Relational dimensionSkill set linked to relationships

with others and contributing

to achieving the work of a group

of participants

Personal dimensionSkill set specific to the person

and necessary to carry out

their work

Skills profile

❱ Behavioural skills

Interpersonal skills

❱ Professional skills

Specific: techniques specific to each job

General: office, languages, etc.

31

For years, Genève Aéroport has been committed to the systematic management of health and safety in the company through voluntary measures.

It therefore has a formal and communicated policy on this subject, and has an occupational health and safety com-mittee (which includes members of senior management and management) in charge of defining strategic and operational objectives.

Genève Aéroport has introduced more measures aimed at improving and maintaining employee occupational health, and has expanded preventative training. Stress management, sleep management, and eating in irregular schedules are some of the themes available to staff, as well as vaccination and preventative campaigns.

In addition to these measures, it should be noted that Genève Aéroport has a company doctor on the airport site, who works actively with the Safety Office to enable it to determine functions at risk and develop a portfolio of hazards. Employment medical examinations are conduct-ed systematically, as are periodic medical examinations in the functions requiring them, to ensure balance between positions and the health of staff. A quality partnership has also been developed with the company’s disability and loss of earnings insurance office as part of monitoring long-term work disabilities.

To further improve good practice in terms of health and safety at work, the Safety Office is implementing the PerCo project. A contact person (hence the project name) by department and/or location has been appointed and is being trained to manage the efficient two-way trans-mission of issues (relaying information from the ground, and communication and information from the health and safety committee).

Obtaining the ‘Friendly Work Space’ labelThese points have been identified by Health Promotion Switzerland (a foundation support-ed by cantons and insurers) which, following an in-depth assessment, in 2013 awarded Genève Aéroport the ‘Friendly Work Space’ label. This award recognises companies that consider health management as an integral

part of business management and which successfully implement related measures. This step is also part of a process of con-tinual improvement as there will be a new assessment in three years’ time.

Creation of a safety and environment groupTo improve information sharing and fully address certain issues, a working group (Environment, Health and Safety GVA Group) has been formed. This brings together the safety and environmental managers of the 13 main partners at the airport, therefore representing the vast majority of airport-site employees. It addresses issues linked to the health and safety of workers, fire protection and environmental impacts associated with the activities of companies operating on the site.

Number of occupational accidentsIn 2013 Genève Aéroport recorded 227 acci-dents, of which 19% were occupational and 81% non-occupational. Significant preventa-tive efforts can be seen in the figures: the incidence (cases per 1,000 full-time workers) and severity (compensated days per 1,000 full-time workers) rates of occupation-al accidents at Genève Aéroport are below average for the industry (transport and air-craft maintenance companies).

The 42 occupational accidents caused 371 days of absence (representing a severity rate of 409 days/1,000 employees). The proportions involved were 79% men and

21% women.

With 45 cases (24% of the total), s a m e - l eve l a n d s ta i rca s e

falls are the main causes of occupational and non-occu-pational accidents, which also corresponds with the Swiss

Human resources

Systematic management of health and safety at work

32

average. To help make employees more aware of this issue, Genève Aéroport will start an awareness campaign on this theme in the second half of 2014.

Genève Aéroport does not know the statis-tics for the occupational accidents of the other companies on the airport site.

Works safetyA works safety management system has been established and the Directive for works on the airport site has been published on the Genève Aéroport website. These aim to highlight the legal requirements and specifi c airport site conditions that must be met by each provider. The occupational health and safety team has carried out 295 site visits to check works and determine what action should be taken to improve safety. These activities have related primarily to working at height and wearing personal protective equipment.

Absence monitoringAll line managers have specific training in monitoring absences to enable them to formalise their interviews with employees. The staff advisory committee also serves to relay information from personnel, to tell management about expectations and needs regarding health promotion and workplace ergonomics. Members of staff will there-fore be trained in 2014 as respondents to enhance the relationship between the Safety Offi ce and employees, given the geographic dispersal of Genève Aéroport departments on the site.

‘Bridge between the management and all staff’

Antonio Angelo President of ComPers

The staff advisory committee (ComPers) is the unit of privileged interlocutors between the senior management and all staff. Consisting of delegates from each division to be as representative as possible of Genève Aéroport’s diversity, it meets senior management four times a year. At these meetings the three members of the Board elected by staff are also present, to bridge the gap with the organisation’s upper authority.

Antonio Angelo has been president of ComPers since autumn 2012. He explains how it works: “We have 20 members and we meet every month.” Inspired by politics (he is also a town councillor), he has set up various working groups (“like committees in parlia-ments”) that each evolve into smaller committees in order to be better able to address important topics.

Antonio Angelo continues: “ComPers aims to defend employees. But I want this to be done through a constructive dialogue with the senior management. This is because trust-based relationships are paramount, even when, as may happen, we disagree.” Working for 25 years at the airport and 10 years for Genève Aéroport, Antonio Angelo believes that a staff committee is important for a company: “This is a bridge between senior management and all staff, enabling employees to better make their voices heard and the management to have a clear understanding of issues affecting personnel. A staff committee can also be a very good communication channel, and in both directions: as much towards the top of the hierarchy as towards its base.”

42 185

Non-occupational accidents

Occupational accidents

Total 227 accidents

33

Clients, suppliers and concessionaires

Service quality as a strategic issue

Genève Aéroport maintains relationships with many

partners. It must provide safe and efficient infrastructure.

As a service provider, its economic and societal perfor-

mance depends on the quality of its services for passen-

gers, airlines and companies based on the airport site.

It also conducts a procurement policy which integrates

sustainable development into its processes.

34

35

Clients, suppliers and concessionaires

Serving customers while always being focused on quality

In Genève Aéroport’s strategy, improv-ing customer satisfaction is a priority. As a true service company, the organisa-tion has strived for years to continually improve the quality of its services to pas-sengers, airlines, visitors and companies on site.

This value, supported by senior manage-ment, is included in its ‘customer service’ charter and is an aspect regarded as ‘one of Genève Aéroport’s prominent values’.

The passenger at the heart of activitiesIn response to the wish to place the passen-ger at the heart of its concerns, all Genève Aéroport staff receive training in custom-er service, as do the vast majority of the employees at partner companies on the site. Entitled ‘Spirit’, this awareness aims to high-light the fundamental principles of a quality welcome.

It is in this context that Genève Aéroport determined its corporate objective 2012, asking its employees to devote three hours (of their working time) to inform and assist passengers in the terminal. As a result, more than 600 staff assumed the role of ‘Airport Angels’.

This ‘angel’ notion has been perpetuated, with auxiliaries now supporting employ-ees working in the terminal particularly to inform passengers in busy periods. In 2014 the company’s objective is once again dedi-cated to travellers, this time with employees meeting them in front of the terminal to guide and inform, while the works there slightly complicate orientation.

Airport mobile version Launched in 2012, the free and official GVApp (for smart-phones and digital tablets) was enhanced in 2013 to provide all necessary information to travellers and the people accompanying them. This includes airport access information, flight data, interactive maps of the terminal and details of shopping. Awarded twice, GVApp was down-loaded by more than 500,000 people at the end of 2013.

Signage and information in the terminal As passengers need to quickly find the routes and information they want, the airport has made several improvements. In 2013 the flight display panels were changed to make them more pleasant to read.

By nature, an airport is a place where much visual infor-mation overlaps. To help passengers easily find the places they seek, in 2011 Genève Aéroport completely changed its signage to make it more modern and clear.

In addition, during the past year, a robot has appeared in the baggage reclaim hall to inform passengers and guide them to places in great demand such as bank, toilets, showers and the ticket-issuing machines for the free bus.

Finally, to help the foreign passenger arriving at Geneva and with questions about the airport, hotels, local trans-port or tourist sites, a Visitor’s Center has been established on the arrivals level.

Free servicesFor several years Genève Aéroport has funded tickets ena-bling passengers arriving at Geneva to have free travel for 80 minutes on Geneva bus, train and boat public trans-port. Highly popular with passengers (Genève Aéroport provided 760,000 Unireso tickets in 2013), this service is part of the airport’s mobility policy (see page 62).

Genève Aéroport passengers also benefit from a free wifi connection for an hour. Provided since 2009, this service has seen exponential growth, with over 2 million sessions and 46 million minutes used in 2013.

36

Actions for familiesGenève Aéroport features a children’s area supervised by an airport employee and open to passengers aged under five. Welcoming free of charge more than 8,500 children a year, this nursery has benefi ted from a major facelift and now sports new designs, colours and toys. It also has a kitchenette, bathroom and rest area equipped with small beds.

In addition to this area on the mezzanine space, a children’s corner with small tables and a few games can be found in the front pier.

There are regular events for children and families, in collaboration with the site’s retail-ers and conducted by Genève Aéroport. These have taken the shape of a drawing competition organised in summer 2012, and a paper plane making workshop in summer 2013.

500,000

downloads of GVApp

760,000 public transport tickets provided

by Genève Aéroport to passengers

8,500 childrenand 7,400 travelling companions at the nursery

46.9 million minutes used via

the airport’s free wifi

37

Security channelsAn essential element of a flight, the secu-rity channels must be able to provide a fast, quality service. To make this time as comfortable as possible, Genève Aéroport focuses on the reception at the checkpoints (through for example staff recruitment and awareness) and ensuring smooth proce-dures. The Centralised Security Control (CSC, on the departures level) has been enhanced with additional screening equipment. During the training of security officers, empha-sis is placed on equal treatment of the passengers regardless of their gender, religion or origin.

Listening to airlinesAirlines expect an airport to be attentive and provide high-quality services at competitive prices to their joint customers, passengers. Genève Aéroport meets these expectations through dialogue and exchange at regular meetings. The airport has also included in its charter its commitment ‘to establish optimal operating conditions’ and ‘invest in facilities and equipment that match the expectations of air transport operators’.

Airlines are consulted during the selection of aviation concessionaires.

Passengers with reduced mobilityGenève Aéroport, through GVAssistance, provides assis-tance for passengers with reduced mobility, from their arrival and throughout their journey in the terminal. This service is provided free of charge, but must be request-ed at least 48 hours before departure. Various airport facilities have been adapted for people with reduced mobility: there are modifi ed parking places and call points for support outside the terminal and in reception area and boarding lounge locations.

Accessibility and parkingEasily accessible by public transport, the airport main-tains an ongoing dialogue with Geneva Public Transport (TPG) and Swiss Federal Railways (CFF) to ensure the best service, including early in the morning and late evening.

The viaduct and platforms maintenance and strengthening works in front of the terminal have rather disrupted airport accessibility in recent years, but have been necessary due to the age of the structures and their signs of wear.

The airport’s car parks have been the subject of several developments. Firstly, in 2012 Genève Aéroport bought a Parking Foundation car park, enabling it to gain a thou-sand places and which is highly signifi cant for an airport suffering from an undersupply of parking; next, it has equipped all its car parks with a management system that facilitates payment by card; and fi nally, the resaPark web-based parking reservation service has been expanded with an Economy offer, in addition to Premium.

Clients, suppliers and concessionaires

38

Enhanced quality approach

To monitor customer satisfaction and then take the necessary corrective measures, Genève Aéroport has carried out many satisfaction surveys over the years. In 2013 the airport further strengthened its quality approach, by going from around 5,000 passenger interviews in 2012 to over 7,000 in 2013.

Genève Aéroport has also extended its system to continually monitor the sat-isfaction of people using its facilities and to take immediate corrective action if required. After successful testing to gather user-feedback on the cleanliness of the toilets, it has installed ‘smiley boxes’ in various places in the terminal, including at security.

In 2013, users submitted 1.5 million real-time evaluations and showed good levels of satisfaction.

In addition to the elements for passengers described above, which meet a good part of airlines’ expectations, the airport provides support with the launch of services to new destinations, such as organising joint events, advertisements and making available exist-ing communication tools. This secures the loyalty of airlines present at Geneva and further assists Geneva-based airlines.

Operational effi ciencyGenève Aéroport has created and developed an ‘airport steering’. This airport operations coordination centre aims to ensure and maximise functional punctuality, fl uidity and efficiency, as well as the working capacity of the airport. To further improve these key points, in 2013 this control centre was pro-gressively opened to third-party companies to include the airport’s main operational entities.

57 airlines (41 European and

16 non-European)

Competitive feesTariff negotiation with the airlines was com-pleted in 2013, and took effect on 1 April 2014. Associated revenues will be used to make up part of the aviation deficit and will enable Genève Aéroport to continue renovating its facilities. In addition, noise charges have been renegotiated to take into account changes to aircraft technology and maintain the incentive effect (this point is developed on page 58). It is worth noting that the new aviation charges remain competitive in international terms.

39

Clients, suppliers and concessionaires

Ensuring a safety culture

General safety tops the airport’s list of priorities. This means that a high level of safety at all active on-site businesses is one of the pillars of safe, effi cient and effective aviation operations. Safety is also one of the main expectations of the airport’s clients.

In this context, Genève Aéroport seeks to create a true safety culture by: increasing employee awareness; devel-oping appropriate procedures and structures; organising regular exercises; and recruiting specialists to manage specifi c themes such as fi re safety and safety at work.

Finally, Genève Aéroport has its own safety service. The Airport Safety Service (SSA) ensures safety on the airport site 24 hours a day, 365 days a year, thanks especially to around 100 professional aircraft fi refi ghters. To make sure the SSA is operating effi ciently, the Federal Offi ce of Civil Aviation conducts regular unannounced tests, including on its response time.

Emergency plan and business continuity planIn 2012 and 2013, particular emphasis was placed on the new airport emergency plan, PUR-GA. This conduct and management tool enables the handling of all situations of degraded operations, and came into force in July 2013. The plan aims to allow Genève Aéroport to manage all degraded-operations events, major incidents and emer-gency situations, based on structured documentation, standard procedures and using a process of standardised operational conduct. It is accompanied by a business con-tinuity plan which enables Genève Aéroport to carry on functioning despite ongoing performance and services disruption, even if in a reduced mode.

Surveillance cameras

To contribute to strong site security, numerous surveillance cameras can be found at the airport, and particularly in the main terminal.

As an autonomous public organisation, Genève Aéroport is subject to the Geneva Act (of 9 October 2008) on public information, access to documents and personal data protection (LIPAD). To do this, the airport has been validated by the cantonal clerk for data protection and procedural transparency, with the aim of managing, in accordance with its legal obligations, all surveillance cameras on the airport site.

Defi brillators

Genève Aéroport has installed 25 defi-brillators in various parts of the airport. To enable employees to familiarise them-selves with these life-saving devices, the airport has organised fi rst-aid courses for all its staff.

40

Maintaining quality relationships with its site partners

The airport site has around 200 com-panies and entities, the latter including police, customs, air navigation and mete-orological services. Genève Aéroport maintains regular contact with most of these on themes both specific (such as operations, safety, security, environment and social relations) and general. In addi-tion to meetings and sessions, the airport authority has developed an extranet to improve the exchange of information with its airport-site partners.

Dynamic commercial policyGenève Aéroport’s commercial conces-sions department works closely with the airport site’s commercial outlets, bilateral-ly or through their umbrella organisation, Aulca (association of users of airport com-mercial premises). The aim is to provide a broad range of products and services that meets clients’ various expectations, both in terms of price and positioning. Together they also carry out many activities through-out the year and consult each other for the renovation of outlets. In addition they have developed a new campaign of corporate communication to expand their digital pres-ence and take action targeted at Chinese and Russian clients. This dynamic commer-cial policy increased the turnover of shops and restaurants by 4% in 2013, 4.4% in 2012 and 2.8% in 2011.

Aviation concessionsConcession activities are included in the European directive and are concerned with the providers of ground services. Genève Aéroport’s role is to make these ground support providers available to the airline users. It supplies them with facilities adapted to their needs, works closely with them and involves them in the planning of changes to

facilities. The great diversity of the Geneva air network, and its growth over recent years, have assisted with the development of their activities.

These providers — who do not pay for access to the Genève Aéroport market — have handling contracts set up by the airlines. The airport authority does not intervene in the negotiations between the two parties, but requires compliance with a number of clauses (see below).

Protection of workersGenève Aéroport requires all companies with an oper-ating concession, as well as those participating in tenders, to comply with worker-protection regula-tions. Companies must therefore either be bound by a collective labour agreement (CCT) applicable in Geneva, or have signed with the Cantonal Labour Inspection and Relations Offi ce (OCIRT) a commitment to comply with its professional practices in force in the canton. A systemat-ic monitoring of related certifi cates is performed at each tender, whether for the conclusion of an operating conces-sion agreement or for a contract.

200 companies on the site

Around

80 shops and restaurants

14,000square metres of retail space

41

Strengthened clausesConcerning the protection of worker rights on the airport site, in 2013 Genève Aéroport strengthened the clauses in commercial concessions and proceeded with all such concession-holding companies to the sys-tematic monitoring of collective labour agreement application in collaboration with the authority. In this regard, Genève Aéroport can at any time require updated certificates proving concessionaires’ and contractors’ social and fiscal integrity. If there is any doubt, it can ask for explana-tions or appropriate documents to show that measures relating to its staff working con-ditions are respected. In addition, Genève Aéroport reserves the right to denounce the concessionaire or contractor to relevant bodies and authorities if it, after a warning from Genève Aéroport, does not comply with its obligations to its staff.

For its part, OCIRT has established practic-es in ground handling for airlines (UASCA 2013), which apply to all companies provid-ing services to airlines. UASCA 2013 came into force on 1 November 2013.

Additionally, during spring 2014, the Genève Aéroport management, under the aegis of the President and his board of directors, organised meetings bringing together the companies operating on the airport site, their employees and unions to promote dialogue between the various stakeholders concerned and contribute to a good social climate.

Environmental policyWith regard to environmental policy, the con-cessionaire and contractor agree to adhere to the environmental requirements commu-nicated by Genève Aéroport. In this way it meets the environmental directives for ser-vices provided on the Geneva airport site. The concessionaire and the contractor under-take to inform the airport authority of their respective environmental strategies, particu-larly for recycling and waste management.

“Communication gateway”

Florence Clavier President of the Airline Operators Committee

Besides the many bilateral meetings between the air-lines and the airport, meetings are held 12 times a year between the airport and the AOC (Airline Operators Committee). Involving around 30 airlines present at Geneva and the two handling agents on site, the AOC is chaired by Florence Clavier, also Airport Services Manager at Emirates.

“This organisation serves as a communication gateway. It is a place for exchanging information and views between the airport authority and the airlines. For us, station managers, it is very impor-tant to be informed of changes as early as possible,” says someone elected by her peers to the position in December 2013, and who believes that this function should not remain occupied too long by the same person. “The AOC allows the sharing of problems that airlines could meet, and to fi nd, with the airport, solutions that are satisfactory to all – since, in the end, the objectives of the airport and the AOC are the same.” As Florence Clavier explains at www.aoc-gva.ch, “Our goal is to attain and maintain the highest stand-ards of safety and service quality.”

42

Clients, suppliers and concessionaires

Conducting a responsible procurement policy

Each year Genève Aéroport carries out a large volume of purchases and has almost 2,000 suppliers. In this context, it is essential that the airport constant-ly ensures a good use of its resources, the maintenance of its financial health and compliance with public procurement directives. It also aims to integrate sus-tainable development in its procurement process.

Companies signing a contract with Genève Aéroport should in particular respect its terms and conditions. The latter – published on the airport website – notably contain rules on compliance with collective labour agreements, health and safety at work, and the environment. Genève Aéroport also increasingly assesses tenders according to environmental criteria (environmental certi-fi cations, environmental quality of products or services, etc) and social criteria (eg, com-panies providing training).

Action plansDue to the amounts involved, purchases are subject to public procurement rules. Genève Aéroport therefore decided to formalise its approach by publishing a directive on public procurement in 2012. This aims to provide details on the procurement process, and its basic principles such as ethics and equality of treatment. Project managers were also trained on public procurement directives .

Continuing its path towards a consolidation of its good practices, in 2013 the airport authority recruited a procurement manager, responsible for further harmonising pur-chasing practices.

Procurement policy integrating sustainable developmentThe airport has developed a procurement policy in order to establish a structure and process for all purchases. Published in May 2014, this policy, defi ned and implement-ed by Genève Aéroport’s senior management, aims in particular to control risks associated with purchasing, take into account the full lifecycle cost of the product and improve traceability. The new procurement policy also specifi es elements considered important, such as respect for ethical rules and the implementation of the three pillars of sustainable development at every stage of the purchasing process.

Arising from this wish for increased standardisation, two major objectives were set for 2014 and 2015: systematiz-ing the reception of purchases , and providing full training to the staff most involved in the purchasing process.

Supplier ethics Public procurement directives entail in particular that any company submitting a tender complies with the require-ments of the Cantonal labour inspection offi ce (OCIRT). A contractor must be able to demonstrate that it is up to date with its insurance and social contributions; and that it is bound by a collective labour agreement applicable in Geneva or that it adheres to industry practices in force in the canton.

Genève Aéroport also conducts regular checks to ensure that suppliers comply with practices dictated by OCIRT.

1,931 suppliers

6,535 purchase requests

43

44

Civil society

Contributing to the development of the region

Around 10,000 people work on the airport site, to which

are added the many jobs indirectly related to the airport’s

activity. Genève Aéroport has a major role in ensuring

the region’s economic, tourism and diplomatic strength.

The airport actively supports numerous projects, events

and organisations. It also maintains a dialogue with civil

society, and particularly with neighbouring municipalities.

45

Civil society

Promoting the influence of the region

The airport actively contributes to the creation of value for the region. The latter needs an efficient airport due to its socio-economic characteristics. As some examples: more than 3,000 multinational com-panies are located on the shores of Lake Geneva; around two-thirds of nights spent in Geneva hotels are by clients who have travelled to Geneva by air; and over 180,000 delegates from other countries come to Geneva each year as part of diplomatic activities. The region is also highly cosmopolitan, its inhabitants including people from over 180 nations and who rely largely on air links to remain close to their families back home.

The airport’s activity therefore has a direct impact on the development of the economy and the lifestyle of the region. This is especially as the airport truly meets the region’s needs: only about 5% of its passengers are in transit, the other 95% using Genève Aéroport as a point of departure or arrival in their journey.

Impact on employmentThe a i rpor t prov ides employment to around 10,000 people, through some 200 different companies, and including Genève Aéroport (which at the end of 2013 had 900 employees). This almost town-like size makes it one of the region’s main centres of employment.

But its impact goes far beyond the site itself. The airport actually provides work for many companies in the region, whether as equipment suppliers, service providers or agents which have won a tender to carry out part of the major works undertaken by the airport. These works have required almost CHF 300 million of investment over the last three years (2011-2013), a cost fully met by Genève Aéroport without recourse to public finance.

Taking into account indirect employment, induced employment (from spending by employees of the aviation industry) and catalytic employment (notably from spend-ing by foreign passengers in Switzerland and the benefits from having a developed international network), around 44,000 jobs are linked to the activity of the airport. This figure comes from a study by the research and con-sultancy company Infras, published in June 2011.

Creation of added valueThere is also a substantial contribution in terms of added value. According to the study cited above, the sum of the airport’s direct, indirect, induced and catalytic effects equates to 7.2 billion francs.

Genève Aéroport’s 132 direct destina-tions contribute to the strength of the economy. They make the region attrac-tive, companies being able to stay close to their foreign subsidiaries or clients. This comprehensive network also strengthens Geneva’s international influence, facilitat-ing the arrival of participants in the many ministerial conferences held around Lake Geneva. In this regard Genève Aéroport has another important role, carrying out around 4,000 reception operations a year. Its dedicated department freely provides a formal welcome notably to heads of state, ministers and the directors of international organisations.

Finally, the airport actively supports the tourism sector both in French-speaking Switzerland and in France.

These multiple and substantial contribu-tions to the economy explain why many international organisations, companies, business associations and the tourism sector regularly call for more direct flights, a fun-damental factor for the attractiveness of the region.

It should lastly be remembered that in terms of public finances, Genève Aéroport plays a significant role. Between 2011 and 2013, it paid the State of Geneva CHF 110 million thanks to its profitability. To this is added the various payments for services provided by the canton (such as certain police tasks) and retrocession (surface rights).

46

Reasons for travelParticularly in Geneva: the largest proportion of pas-sengers are travelling for professional reasons (almost 40%, according to passenger surveys conducted throughout the year), reflecting the highly interna-tional side of the regional economy. It is also as much local people going abroad as business people from other countries coming to the region (80% of nights in Geneva are by business customers, according to Geneva Tourism and Conventions).

The second largest category is passengers travelling for reasons related to tourism (around 35%). This is followed by those who use Genève Aéroport to visit their family, relatives and friends (around 25%).

Apart from these categories, it should also be noted that the airport is regularly used by doctors taking an organ abroad and immediately repatriating it for transplant. In addition it is used daily for medical and ambulance fl ights (more than 1,200 a year).

Promoting the imageGenève Aéroport freely offers international organ-isations and Tourism Switzerland the exterior spaces on its apron buses. These organisations can therefore adorn the buses with their colours and so promote the country’s image and Geneva International. Indeed, this is often the fi rst thing passengers see when arriving in Switzerland, and the last they retain before they leave.

Amadeo PerezSwiss ambassador to international organisations

Responsible for the host state division of the Permanent Mission of Switzerland to the United Nations Offi ce and other international organisations in Geneva, Ambassador Amadeo Perez is in charge of personifying and perpetu-ating the long tradition of welcome that Switzerland has developed at Geneva. The canton’s international destiny is closely linked to the presence of its airport.

Amadeo Perez says: “For a diplomat, the fi rst image of the country in which he or she arrives, is the airport. In this, Geneva has a remarkable advantage because of the quality of the airport’s ‘protocol’ service, recognised and appreciated by its users, as well as the proximity between the airport and organisations. Imagine New York, where the distance between the airport and the United Nations equates to a journey from Geneva to Montreux. Genève Aéroport is therefore an essential part of the Geneva diplomatic place.”

The sector is of an importance but whose scale is not always felt. Amadeo Perez continues: “With some 2,800 meetings organised each year at Geneva, a number of which are major international conferences, Geneva welcomes an average of 180,000 delegates a year, which is more than in New York. This is explained by the fact that the canton hosts a headquarters of the United Nations, World Trade Organization, Conference on Disarmament and around 35 interna-tional organisations. Today more than 170 countries and some 250 missions are represented at Geneva.”

“An essential part of the diplomatic place”

47

Civil society

Support and contributions of various kinds

Humanitarian actionsHumanitarian flights operated by NGOs (such as the International Committee of the Red Cross) depart regu-larly from Genève Aéroport. These carry mainly logistical (vehicles, hoists, water pumps etc), medical (medicines, dressings, care equipment etc) and emergency (emer-gency hospital structures etc) equipment to assist people affected by crisis or war. Over recent years hundreds of tonnes of goods have been sent, particularly to Haiti, Syria, Libya, South Sudan and the Central African Republic. For such flights, Genève Aéroport waives its airport charges and facilitates the implementation of these operations.

In addition, Genève Aéroport freely provides Red Cross Geneva with several locations for the organisation’s collection boxes. Placed at the airport – the arrival point for many foreigners – they are a symbol to remind people that Geneva is the birthplace of the Red Cross. These col-lection boxes raised more than CHF 46,000 in 2013 and around CHF 40,000 both in 2011 and in 2012.

Finally, Genève Aéroport supports collections organised for the benefit of people affected by crisis.

Services to the population Employees of the Airport Safety Service (SSA) are regu-larly present at the region’s sporting events and festivals to provide a rescue service and medical team, as well as logistics. Between 2011 and 2013, they were notably involved in each Lake Parade, Geneva Festival closing fire-works, and Christmas Cup.

In addition, twice a year since 2011, Genève Aéroport has offered part of its charter terminal to enable the Blood Transfusion Centre to install its equipment and take blood from airport-site staff, as well as employees and residents of the region. As hospitals are particularly short of blood in summer and before Christmas, these days take place in August and late November.

Genève Aéroport’s

four areas of sponsorship

SportCulture

Tourism

Humanitarian

LocalGeneva

Switzerland-France

Geographical distribution

of sponsorship

Key commitments

> Sport Lions de Genève, Genève Servette Hockey Club, all the nearby football teams, Team Genève, Geneva Regatta Training Centre

> Culture Carouge Theatre, Meyrin Forum, Z’amis of the OSR (Orchestra of French-speaking Switzerland), Chamber of Geneva Orchestra, NIFFF (Neuchâtel International Fantastic Film Festival), Annecy International Animation Film Festival, Caribana Festival etc.

> Tourism, economic Forum des 100, Geneva Festival, Versoix Chocolate Festival, Passenger Terminal Expo

> Charity Various gifts, Red Cross Geneva, Terre des Hommes

48

SponsorshipGenève Aéroport has a policy of active sponsorship, with numerous support actions in the four areas of activity defined in its charter. These are namely sport, culture, economy and tourism, but also social, charity and the environment. The airport has divided its activities among neighbour-ing municipalities, the canton of Geneva and its catchment area which includes all of French-speaking Switzerland and the neighbouring part of France. Through spon-sorship, Genève Aéroport therefore aims to maintain and develop its business relation-ships, strengthen its image and demonstrate its responsibility to society by supporting humanitarian, social and environmental actions.

In all, Genève Aéroport devotes a budget of over CHF 800,000 to sponsorship. The selection of supported projects is done by an ad hoc committee according to objective criteria in line with principles set out in its sponsorship policy.

Support for organisationsOutside its sponsorship approach, Genève Aéroport provides other types of assis-tance. It is therefore one of the promoters of Genilem Vaud-Genève, a non-profit organi-sation whose aim is to increase start-ups’ chances of success, and so contribute to the renewal of the Swiss economy. Genève Aéroport is involved in financial terms, but also in time, one of its senior managers chairing its selection committee.

Awareness of counterfeitsOn a few occasions Genève Aéroport has supported the action of the public welfare organisation STOP PIRACY, which aims to educate passengers of the consequences of buying and consuming counterfeit goods. An information stand set up on the airport’s departures level has enabled the organisa-tion to conduct summer-holidays period information campaigns on this economic and social scourge.

Over 7 tonnes of food products redistributed

Genève Aéroport has developed several partnerships with charity organisations active in sustainable development to find new channels for its recyclable waste. Since 2011 the Partage organisation has collected unsold but still consumable foodstuffs at various sales outlets in the terminal. It then redistributes them to organisations and social services that assist people in need. This organisation is active in occupational reintegration by engaging people in solidarity employment, and uses electric scooters to transport goods.

49

Civil society

Dialogue with local residents and various audiences

To have a dialogue with various sections of society, Genève Aéroport organises numerous presentations and visits, especially with businesses, government departments and the political world.

Its managers therefore regularly meet the members of the executives of neighbouring municipalities, and have organised visits for several local councils.

Genève Aéroport also maintains relations with the main local residents’ association and environmental protection organisations. Four times a year a further meeting is held with neighbouring municipalities and organisations as part of the Consultative commission for action to combat the troublesome effects of aviation traffic (see box on page 55 about the consultative commission).

Environmental information room for residentsGenève Aéroport aims to have a transparent dialogue with the region’s inhabitants. It therefore publishes various statistics, including on aircraft night movements, on its website and answers all questions it is asked.

The airport has a specific room for its neighbours, opened in autumn 2010, which is a place of information and exchange. Its role is to inform local residents of Genève Aéroport’s actions in its environmental policy. This space also lends itself to the organisation of discussion forums, especially between aviation industry partners, necessary for defining joint actions to benefit the environment and local residents.

Genève Aéroport is also involved in the actions taken by the neighbouring municipalities. In 2013 it participated in the first Meyrin Economic Forum (the ‘MEF’) by taking a stand, which enabled it to meet people and chat with local residents.

Corporate volunteeringIn 2011, Genève Aéroport gave 2,400 hours to the com-munity. As part of its corporate objective, it permitted all its staff to spend four hours on a social or environmental project, mainly in the municipalities near the airport. This is a way to give back to the community and get closer to it, while strengthening team spirit.

In all, 602 staff participated in one of the 48 proposed projects. The equivalent of 300 days of work enabled organisations and municipalities to perform tasks they could not do otherwise.

In 2012, Genève Aéroport also encouraged corporate volunteering, although on a smaller scale. In addition it should be noted that it is continuing its action on donating blood, initiated in 2011 as part of its corpo-rate objective (see page 48).

Exchanges with young peopleThe airport provides many visits to its facilities, particularly to schools (around 100 a year, mainly from French-speaking Switzerland, but sometimes also from neighbouring France and German-speaking Switzerland) and organisations looking after young people in summer (such as Passeport-Vacances). Presentations on specific topics are also conducted regularly, especially for teenagers and young adults. Measures are also underway to enable young people to become special airport interlocutors.

Dialogue with IATAThe International Air Transport Association brings together 240 airlines and so repre-sents 84% of air traffic. IATA has one of its two headquarters in Geneva, in a building next to the airport. Genève Aéroport and IATA maintain an ongoing dialogue on many issues, particularly best practice and envi-ronmental policy.

50

Years 2011 2012 2013

Homes soundproofed [no.] 2,015 2,552 2,782

Amounts invested by the airport for soundproofi ng per year

CHF 35m 41m 44m

Soundproofi ng neighbouring homes

Genève Aéroport has for years maintained a dialogue with the owners of buildings and homes situated near the airport as part of its soundproofi ng programme in neigh-bouring municipalities. Having focused its efforts on Geneva, in 2010 it began a close collaboration with the town of Ferney-Voltaire, which led to soundproofi ng works in 2013.

To date, almost 3,000 homes have been soundproofed at a total cost of around CHF 44 million. This is fully borne by Genève Aéroport, which will continue its action in the coming years in both Switzerland and France.

It is worth noting that such works have positive side effects: the replacement of windows (especially) at the same time improves thermal insulation, so substan-tially reducing emissions of CO2. In general, it is considered that CO2 emissions are reduced by around a tonne a year for each soundproofed home.

Homes soundproofed (cumulative since 2003)

51

Environmental management

Continually improving environmental performance

Genève Aéroport implements an environmental policy to

limit the ecological footprint of airport activities and air

traffic, and to integrate the environmental dimension in all

projects. It takes measures against noise and on air quality,

resources consumption, energy management, waste and

natural environments. It invests significant amounts to

help the environment and local residents.

52

53

Environmental management

Environmental management system

In all its activity, which should contribute to the devel-opment of socio-economic and cultural life, Genève Aéroport takes into account the wider interests of the country, the canton and the region it serves, as well as objectives for environmental protection. In this context, Genève Aéroport implements an environ-mental policy whose aims are to prevent and limit the environmental impact of aviation and airport activities, as well as to integrate the environmental dimension in all projects (specifications, calls to tender, etc). To ensure this project’s success, Genève Aéroport involves and motivates staff to play an active role in limiting environmental impacts and practises a policy of active cooperation with its partners.

To continually improve its environmental performance, Genève Aéroport pursues three-year and annual goals in each area. The latter are discussed with the consultative commission for action to combat the troublesome effects of aviation traffic (the consultative commission).

In many respects Genève Aéroport applies the principle of polluter-pays. In particular, environmental charges on noise and gaseous emissions are levied on airlines based on the performance of their aircraft. The proceeds go into a fund that finances most of the safeguards for the envi-ronment and local residents.

Substantial investments to help the environment and local residentsFrom 2011 to 2013, Genève Aéroport invested 34 million francs for the protection of the environment and local res-idents. At 20 million francs, the soundproofing of homes in Switzerland and France is the largest item of expendi-ture. Spending on the mobility plan amounted to 6 million francs. Finally, Genève Aéroport has invested 5.8 million francs in the purchase of solar panels and 1.3 million francs in aircraft energy-supply facilities.

Details of expenditure by area are shown in the table on the right.

Investments and expenditure 2011-2013

CHF

Noise abatement 20.2 million

> soundproofing in Switzerland 16.5 million

> soundproofing in France 1.9 million

> other noise mitigation projects 1.8 million

Energy management 7.1 million

> solar panels 5.8 million

> aircraft ground energy supply systems

1.3 million

Mobility plan 6.0 million

> shuttles, personal grants 4.2 million

> passenger public transport tickets 1.8 million

Waste management (removal and treatment, excluding works site waste)

2.4 million

Air quality (measuring instruments and participation in the purchase of eco-friendly vehicles)

270,000

Water management (studies) 260,000

Protection of natural environments, soil monitoring and prevention of major risks (plant inventory, management of neophytes, various studies)

100,000

Environmental management (publications and certifications)

90,000

TOTAL 34.1 million

54

“The consultative commission deals with matters of broad interest”

Robert Beffa President of the commission

The consultative commission for action to combat the troublesome effects of aviation traffic aims to enable information exchange and the necessary coordination between Genève Aéroport, the authorities of neighbouring communes, residents’ and environ-mental organisations, and the airlines. Meeting four times a year, the committee advises on environmental actions implemented as part of Genève Aéroport’s environmental management system and notifi es on the use of environmental fund. The minutes of meetings are available on Genève Aéroport’s website.

Robert Beffa, acoustics architect and professor of acoustics at hepia (Geneva University of Landscaping, Engineering and Architecture) and member of the commission since 1994, was elected in June 2014 as its president.

He says: “The consultative commission meetings offer the opportunity to deal with matters of broad interest such as night fl ights and changing noise levels for Genève Aéroport’s neigh-bouring residents. Involving all parties concerned, they clarify to help ease the inevitable tensions over the airport’s night-time operation. There is always a way to do better and no result can be satisfactory without some consensus being reached. The consultative commission will aim to optimise proposals for environmental improvement, taking into account everyone’s opinion and achieving a balance of the various interests at stake.”

As an example, Mr Beffa cites runway-related projects that optimise operations, improve safety for Genève Aéroport, lessen noise distur-bance for some local residents and reduce aircraft taxiing. This last point in turn enables airlines to cut kerosene consumption and gaseous emissions into the environment.

55

Environmental management

Noise abatement

Various ways to mitigate noise are used. In particular the airport encourages airlines to operate at Geneva with effi cient aircraft. The most modern aircraft emit up to 100 times less than those built in the 1970s.

Different sources of noiseAircraft movements and activities at the airport (ground noise) are the main sources of noise pollution. Aircraft noise is directly related to the type of engine used and, during the approach, to parameters derived from the air-craft’s aerodynamics. The most modern aircrafts emit up to 100 times less than those built in the 1970s.

Ground noise sources include aircraft taxiing, aircraft auxiliary power units (APU), vehicular traffi c on the site, engine testing, maintenance workshops and possible con-struction works.

There are legal requirements (limits) for both air traffi c and ground noise. Additional constraints from cantonal and federal authorities may complement these limits on a project-specifi c basis. Night-time noise is considered care-fully by the authorities, airport operator and airlines.

The concept of balanced approachThe different means of noise mitigation are technologi-cal evolution, the implementation of effective procedures for managing air traffi c, careful use and planning of aero-dromes, and the application of economic incentives.

In applying the ICAO (International Civil Aviation Organization) balanced-approach concept to noise management, strategic objectives and action plans are organised around the following four elements:

1. reduction of noise at source

2. land-use planning and management

3. noise abatement operational procedures

4. operating restrictions on aircraft

The actions aim primarily to accurately quantify noise by measurement and cal-culation, and then to contain the noise by actions consistent with the strategic objec-tives of adapting airport infrastructure to future demand. During the night-time period (after 22:00), the benefi t of a new fl ight is to be considered against its contribution to greater noise in this sensitive period.

Measures are also implemented to protect concerned neighbors (see p.51, soundproof-ing programme).

In parallel, a signifi cant effort is made to ensure effective communication with local residents. This includes the publication of statistics, presentations to municipalities, managing complaints and responding to requests for information.

More generally, it is important to balance interests between noise and the other nui-sances of air transport (in terms of impact on the environment and health) with the benefi ts of air transport to and from Geneva (in terms of jobs and economic contribution, see p. 46).

56

2010 2011 2012 2013

Number of people exposed to a level of noise disturbance > VLI

21,988 18,807 19,594 19,601

Number of movements (landings + takeoffs)

177,400 189,121 192,944 188,768

Number of people exposed to noise

To assess the noise impact of air traffic, it is necessary to link aircraft noise immission with the number of people exposed to a level of noise disturbance exceeding the exposure limit values (VLI). Noise does not actually have the same impact if it arrives on the lake or in an urban area. Around 20,000 people live on plots exposed to noise disturbance. Between 2010 and 2013, the number of residents exposed to aircraft noise remained stable despite 6% more traffic, demonstrating the airport’s efforts to reduce the noise impact of air traffic.

Noise footprint of air traffic

The air traffic noise footprint allows monitoring the associated changes to noise immissions. It is based on the level of noise disturbance (Lr) and the time periods specified in the law. This indicator represents the area in square kilometres where the level of noise disturbance exceeds the exposure limit values (VLI) applicable to residential areas (sensitivity to DS II noise). Exposure after 23:00 has dropped significantly, due in particular to fewer delays and the awareness of airlines, which are asked to plan night flights carefully. However, this improvement has increased traffic between 22:00 and 23:00. For the daytime period (06:00-22:00), the change in the area is essentially a reflection of increased overall traffic.

Areas (km2) for which the level of noise

disturbance (Lr) > VLI DSII*

2010 2011 2012 2103

06:00-22:00 — Lr > 60 dB(A) 13.9 14.9 15.0 15.3

22:00-23:00 — Lr > 55 dB(A) 20.3 25.0 26.2 27.4

23:00-24:00 — Lr > 50 dB(A) 32.9 16.7 17.1 17.6

* Noise exposure limit values applicable to residential areas (DS II) according to OPB annex 5

Measuring and identifying the source of noise Genève Aéroport is equipped with an auto-matic aircraft noise measurement and identification system (MIABA). Based on a network of 15 fixed microphone stations installed in municipalities close to the airport and connected to air navigation services radars, the system can record and analyse aircraft flight paths, and identify the aero-nautical origins of sound events. Its practical applications are monitoring procedural com-pliance, support for studies and dealing with complaints and requests for information.

Determining local residents’ exposure to noiseUnder the provisions of the law on environ-mental protection and the ordinance on protection against noise (OPB), aircraft noise exposure on the area near Genève Aéroport is calculated. Each year these calculations are performed by the Federal Materials Testing and Research Laboratory (EMPA) in accordance with methods set out by the Federal Office for the Environment. The noise footprint of air traffic is represented by noise exposure contours, according to OPB limit values and levels of sensitivity assigned to areas by the cantonal authorities. By com-paring the extent of the contours and the number of residents exposed to a fixed level of noise through different years, it is possible to assess changes to noise levels due to air traffic.

Ground noise can be likened to the noise caused by industrial and craft facilities. Genève Aéroport is therefore establishing a noise-exposure model for all the airport’s ground activities. This will ascertain average annual ground airport noise exposure in the residential areas near the airport.

57

Environmental management

Incentive systemTo encourage airlines to operate at Geneva with the most modern, quietest aircraft, Genève Aéroport levies a specific fee whose amount is linked to aircraft acous-tical performance. An additional and progressive fee is also charged for departures after 22:00. This fee aims to encourage airlines to plan the fewest possible flights from Geneva after this time. Currently no scheduled service is timetabled after 22:00.

In 2013 more than 90% of aircraft were in the noise class containing the quietest types, reflecting the airlines’ efforts to renew their fleets and operate modern aircraft. To maintain the incentive effect of the noise charge, the classification is reviewed periodically to take into account changes in technology. A new update of noise classifi-cation and charges was introduced on 1 April 2014, after negotiations with airlines on all airport charges.

Reduced-noise flight procedures Airlines comply with optimised noise abatement proce-dures, which take into account the location of areas of high population and the topography of the Geneva basin. At Geneva, departures are carried out with a maximum rate of climb to separate the source of noise from the ground as quickly as possible.

For arrivals, aircraft perform a continuous descent approach to avoid noisy aircraft leveling phases. The recordings of the aircraft noise measurement and identi-fication system enable the questioning of pilots taking an unusual flight path. It may happen that aircraft are flying over areas not usually flown over. In most cases, these paths are followed on the specific request of air navigation services or in the event of an aborted landing.

Night-time movementsA night-time curfew is in force between mid-night and 06:00 to reduce the disturbance caused by aircraft overflights during the night. From 22:00, non-commercial flights and the noisiest aircraft cannot take off or land at Geneva. Finally, only aircraft with the best acoustical performance can take off using the KONIL procedure above the Gex region.

The noisiest aircraft are prohibited at Genève Aéroport, except for medical flights, state flights and other emergencies.

Fleet distribution by noise class

Aircraft operating at Geneva are listed in classes according to their noise level (four classes for propeller aircraft and five classes for jets). These classifications are periodically reviewed to take into account technological change and fleet renewal.

The distribution of movements by the different noise classes is an indicator of the technical and acoustical performance of aircraft. Class I includes the noisiest jet aircrafts, and class V those with the best acous-tical performance. The new classification came into force on 1 April 2014, maintaining the fee’s incentive effect.

2011 2014*

Class I and II 0.5% 3.0%

Class III 1.7% 7.9%

Class IV 3.8% 69.0%

Class V 94.0% 20.1%

Jet engine noise classes

* Period April-July 2014 (new aircraft classification since 1 April 2014)

58

Night-time movements

Less than 5% of annual movements are operated after 22:00. This figure has not significantly increased for several years. The increase in 2013 in the number of noc-turnal movements, when compared with total traffic, is mainly due to landings (less noisy than takeoffs), while the number of takeoffs is down.

Between 00:30 and 06:00, only specific urgent move-ments are allowed, such as state flights (transporting the head of state), medical flights (notably for the transport of organs) and special flights authorised by the Federal Office of Civil Aviation (humanitarian flights, air traffic control instrument calibration, etc). In addition to these movements not subject to any restriction by their nature, the aerodrome operator has the right to authorise com-mercial flights after 00:30 in exceptional and unforeseen circumstances, in accordance with the regulations on noc-

turnal movements. In 2013 it allowed four such flights.

Movements made between 00:30 and 06:00 account for less than two per thou-sand of total annual flights.

Breakdown of movements by day and night

12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00

Day2013 - 95.1 %2012 - 95.5 %2011 - 95.6 %

2011 - 4.4 %2012 - 4.5 %2013 - 4.9 %Night10 %

20 %

30 %

40 %

50 %

60 %

70 %

80 %

90 %

100 %

Breakdown of movements during the night

2011 2012 2013

Movements % Movements % Movements %

Total night 8,272 4.4% 8,707 4.5% 9,188 4.9%

22:00 — 22:59 6,391 3.4% 6,799 3.5% 7,208 3.8%

23:00 — 23:59 1,726 0.9% 1,778 0.9% 1,775 1.0%

00:00 — 05:59 155 0.1% 130 0.1% 205 0.1%

59

Reducing ground noiseOther procedures or operational restrictions are designed to reduce noise emitted on the ground. These include prohibiting the use of thrust-reversers on landing (except for oper-ational or emergency reasons), limiting the use of onboard auxiliary power units (APU), the night-time closure of the northern apron, and limiting the periods for aircraft engine testing.

A specifi c noise abatement facility reduces noise emissions from engine power run-up performed by aircraft with wingspans below 20 metres. The construction of an addi-tional, dedicated run-up facility for aircraft with wingspans up to 40 metres, covering most aircraft types operating at Geneva, is planned for 2015. This facility will signifi cant-ly reduce the noise impact of engine tests for such aircraft. Today these tests, which are necessary to ensure aircraft safety par-ticularly after an engine service or repair, are performed outdoors.

Number of complaints from residents

Airport-residents relationship quality is monitored using as an indicator the annual number of com-plaints and complainants. Over the period 2011-2013, the number of complaints fell from an average of fi ve a month to three a month and the number of com-plainants halved. This downward trend in the annual number of complaints refl ects Genève Aéroport’s and operators’ efforts to reduce the nuisances associated with VFR (visual fl ight rules) fl ights, notably those of helicopters, and to comply with the night curfew.

Number and distribution of engine testsPower engine run-ups are a signifi cant source of noise emissions due to their duration and/or high level of noise produced. Idle run-ups and leaking checks are conducted at minimum power, while in power tests the engines are operated at more than 70% and sometimes up to takeoff power. The number of engine tests remains stable year on year. There has been a slight reduction in power tests. The use of more modern aircraft, which require less heavy maintenance, partly explains this observation.

2011 2012 2013

Engine tests — total number 2,820 2,857 2,862

> With power 690 676 563

> At idle 1,761 1,785 1,854

> Sealing test 369 396 445

2011 2012 2013

Complaints 61 44 37

Complainants 44 37 23

Change in complaints compared with 2010

+ 11% —20% —33%

60

Greenhouse gase emissions intensity

Environmental management

Air quality and climate change

Each year, new aircraft parking positions are equipped with fixed power supply systems. Accessibility to the airport by public transport is continually improved, enabling 37% of site staff and 45% of air passengers to use a sustainable mode of transport. These efforts, combined with many others, have permitted the granting and then the renewal of Airport Carbon Accreditation (ACA).

Four sources of gaseous emissionsThe airport is a place of intense activity, which generates pollutant and greenhouse gas emissions. The sources of emissions are by order of importance :

> air traffic (takeoff, landing, taxiing)

> induced road traffic (passengers, shoppers and employees accessing the airport)

> ground handling (traffic on the apron, emissions from parked aircraft)

> and the operation of facilities (heating, ventilation, lighting, etc., see pp. 65-66)

Genève Aéroport is committed to limiting gaseous emissions linked to airport activities and implements targeted measures in each of these areas.

The objectives set for 2016 are:

> reduce greenhouse gas emissions to 10.5 kgeq.CO2

/TU*

> increase the employee sustainable modal share to 40%

> increase the passenger sustainable modal share to 45%

> raise airport bus service capacity to 120,000 places/day

> equip 6 aircraft parking positions with fixed power supply systems (400 Hz)

> increase the share of eco-friendly vehicles operating on the apron to 25%

> increase the share of Euro 4, 5, 6 and Com 3 vehicles and machines to 60%

> increase the share of apron-based diesel vehicles equipped with particulate filters to 25%

* TU = Traffic Unit = 1 passenger or 100kg of freight

2009 2010 2011 2012 2013

13.5 13.6

12.8

12.111.7

11.1

13.0

kgeq.CO2 / TU

12.5

12.0

11.5

11.0

10.5

10.0

9.5

61

Environmental management

Encouragement to use the most efficient aircraftFor each landing, Genève Aéroport levies a charge on the gaseous emissions proportional to the quantity of pollut-ants emitted by the aircraft concerned. This measure, in place at all Swiss airports and gradually being deployed in Europe, aims to encourage airlines to choose aircraft with less polluting engines. Moreover, to reduce fuel con-sumption, gaseous emissions and noise, aircraft follow continuous descent approach procedures (which means the smoothest possible path, ideally with no go-around) and the aircraft of some airlines use one-engine taxiing. The load factor of aircraft operating at Geneva is con-stantly improving, allowing an increase in the number of passengers while limiting the number of movements and associated environmental impacts.

Fuel efficiency improvements

Manufacturers are offering more and more fuel-ef-ficient aircraft, fuel being the airlines’ predominant cost. Fleet renewal allows the use of less polluting, quieter aircraft. Swiss International Air Lines will therefore replace its 20 Avro RJ100 aircraft with new-generation Bombardier CS100 aircraft* from 2015. In addition, easyJet, which already has a very new fleet, has ordered new Airbus A320neo air-craft, which will be put into service from 2017.

Connected aircraftOn the apron, additional fixed aircraft power supply systems (400 Hz) have been installed, bringing to 30 the number of aircraft parking positions equipped. These systems avoid the use of the auxiliary power unit (APU) needed to produce energy and air conditioning on board parked aircraft. This leads to an annual saving of more than 8,000 tonnes of kerosene, 26,000 tonnes of carbon dioxide (CO2), as well as 52 tonnes of nitrogen oxides (NOX), and less noise on the airport site. The new positions will be equipped in 2014.

Encouraging sustainable mobilityRegarding induced road traffic, Genève Aéroport aims to reduce the use of private cars by airport employees and has therefore implemented an ambi-tious mobility plan which is recognised and awarded at national and international level.

Shuttles funded by Genève Aéroport supplement the public transport network and enable employees working early in the morning or late at night to travel to or from their workplace free of charge. Between 2011 and 2013, five new routes were created, including a cross-border route. Each year significant grants are awarded on the purchase of public transport season tickets, as well as to employees travelling on foot or by bicycle. The shuttles and subsidies are funded by an increase in the cost of employee-parking season tickets, which is entirely allocated to the mobility plan.

In addition, staff can only get a parking season ticket if their place of residence is not well served by public transport. In 2011, 37% of employees used a sustaina-ble mode of transport to get to the airport. The goal is to reach 40% in 2016.

Incentives are also used for air passengers. Genève Aéroport is one of the few airports worldwide to offer public transport tickets to passengers arriving at the airport. This measure perfectly complements the public transport ticket offered by Geneva Tourism to the people staying in hotels. Since this offer began in 2008, the number of public trans-port users has significantly increased. In 2013, more than 2,000 Genève Aéroport-funded tickets were distributed each day and the share of air passengers using public transport reached 45%.

*www.swiss.com/ch/FR/voler/flotte/bombardier

62

Elimination of the most polluting vehiclesReducing the gaseous emissions of over 1,000 vehicles and engines on the apron has been in an action plan implemented grad-ually since 2008. Airport companies are encouraged to renew their fleets through adapted regulations and traffic permits whose rate is adjusted according to vehi-cles’ contribution to air pollution. From 2015, vehicles not meeting at least the Euro 2 standard, or older than 20 years, will no longer be able to move on the airport site, and certain equipment such as ground power units (GPU) will always have to be equipped with a particulate filter. Currently % of vehicles and non-road equipment are electric, hybrid or natural gas propelled and the share of equipment meeting the latest emission standards (Euro 4, 5 and 6, Com 3) has risen from 28% to 50% in three years. In addition, as part of several partnerships and pilot projects, Genève Aéroport is testing innovative technologies such as electric cars and buses, rapid recharging systems and new-generation solar panels.

Monitoring of air qualityThe air quality on the airport site is continuously meas-ured by two instruments which analyse the concentration of sulphur dioxide (SO2), nitrogen dioxide (NO2), ozone (O3) and particulate matter (PM10). The data are validat-ed by the appropriate cantonal service and available on the website www.transalpair.eu In addition, a network of passive samplers measures the average concentration of NO2 in the airport area and under the aircraft approach paths. Produced by the canton from airport and cantonal passive samplers, this map shows that the immission limit value (VLI) is exceeded throughout the city centre and on the southern edge of the airport. In contrast, no increase in NO2 is measured under the flight paths at the ends of the runway.

NO2 immissions map Average NO2 immissions in 2013 – [µg/m3]

% eco-friendly vehicles % diesel vehicles with particulate filter % Euro 4, 5, 6, Com 3 vehicles

< 26

26 – 28

28 – 30

30 – 32

32 – 34

34 – 36

36 – 38

> 38

VLI 30 µg/m3

Location of the Genève Aéroport station

Location of the Genève Aéroport passive samplers

50

45

40

35

30

25

20

15

10

5

0

2011 2012 2013

28.3%

19.1%

9.7% 10.4%

22.2%

19.5% 19%

34.9%

49.9%

19% of vehicles operating on the apron are eco-friendly (electric, hybrid or natural gas)

63

Carbon certification

Genève Aéroport is working to continually improve its carbon footprint. Since 2011, Genève Aéroport has been certified to level 3 of the Airport Carbon Accreditation (ACA) programme. This certification assesses and recognises the efforts made by airports to reduce their greenhouse gas emissions. It requires verification by an independent third party and comprises four levels of accreditation: mapping, reduction, optimi-sation and neutrality.

The first level involves determining the sources of emissions and calculating the annual emissions of greenhouse gases from the airport. In the second level, the airport must also set and achieve a goal of reducing emissions. To reach the third level, the airport must include in its carbon footprint emis-sions from aircraft (landing and takeoff), induced traffic (passengers and employees) and business trips. Stakeholders should also be included in the goals of reducing emissions. Finally, the fourth level (3+) requires that the airport offsets its emissions to achieve carbon neutrality.

As part of this certification, Genève Aéroport is also committed to reducing CO2 emissions from airport buildings by 500 tonnes in 2020 and by 5,000 tonnes in 2030 compared with emissions in 2012. These decreases will be achieved in particular by optimising the operation of the boiler until 2020, and its replace-ment with heat pumps operating on lake water from 2030.

It is finally worth noting that after proving itself for several years with level 3, Genève Aéroport is con-sidering taking the necessary steps to be certified to level 3+.

64

Environmental management

An ambitious energy policy

Genève Aéroport has an ambitious policy that follows NegaWatt principles. The energy saving measures implemented between 2011 and 2013 have achieved annual savings of 2,694 MWh. The elec-tricity consumed is 100% from renewable sources. In addition, more than 10,000 m2 of photovoltaic and thermal solar panels have been installed.

Significant energy needsThe airport is a major consumer of electric-ity and heat in the canton. Heat is produced on the site with an oil-fired plant and then distributed through its own heating network to the buildings. Some buildings are connect-ed to district heating and the large aircraft hangars are heated by gas radiant panels. The total electricity consumption of the site corresponds to that of 16,800 households, and the heat consumption to that of 2,250 households.

Systematic application of NegaWatt principlesGenève Aéroport’s energy policy is based on applying the principles of NegaWatt5: economy, efficiency and use of renewable energy. Strict energy constraints are set for all new construction and renovation. Genève Aéroport participates in federal (ProkiloWatt, AEnEc) and cantonal (Eco21) programmes of implementing measures to reduce thermal and electrical consumption. On the site, Genève Aéroport is piloting the WattElse project that involves other airport-site organisations in an energy-saving approach.

Finally, through its situation as a major consumer, Genève Aéroport has a close relationship with the Cantonal Energy Office, which sets targets for improving energy efficiency.

The targets for 2016 are :

> Reduce heat consumption by 5% compared with 2013

> Reduce electricity consumption by 2% compared with 2013

> Maintain the supply of new renewable energy at 12%

> Increase the production of solar energy on the site to 2 GWh1,200 m2 of ultra high vacuum thermal solar panels

were installed in 2012 (technology developed at CERN)

65

Energy savingEfforts made over several years in terms of energy man-agement have saved a total of more than 70 GWh in 10 years (results certified according to the international per-formance measurement and verification protocol, IPMVP).

Detailed monitoring of consumptionGenève Aéroport has finished deploying a full network of heat and electricity ‘smart meters’ to provide a much more accurate and dynamic view of the site’s various points of consumption. This system will allow, for example, quicker responses to possible deviations in consumption. An annual review of energy saving measures is carried out, and the site’s energy consumption is one of the indi-cators presented annually to the board.

Severe constraints for new buildingsAll new construction at Genève Aéroport must adhere to specific energy specifications which set severe con-

straints on energy consumption and the insulation of new buildings. For example, the use of halogen lamps is prohibited, electri-cal equipment must be class A+ or better, heat recovery is required on ventilation equipment, and hot water must come from at least 60% renewable sources or heat recovery.

100% renewable electricityAll e lectr ic ity purchased by Genève Aéroport is renewable. 12% of this electric-ity is certified ‘naturemade star’, the Swiss 100% eco-friendly quality label, and the rest is hydro-electricity. Genève Aéroport is also gradually deploying solar panels on the site, to locally produce electricity or heat. The site’s solar installations currently in operation produce around 1,000 MWh of electricity and 625 MWh of heat.

Evolution of energy consumption in GWh (electricity + heat)GWh m2

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

120

110

100

90

80

70

500

480

460

440

420

400

79.97

84.0886.15

91.03 91.93

Area

Saving

Consumption

1.70

1.70 3.10

3.323.33 5.25

7.29 8.979.18

9.8211.15 11.88

97.45 97.22

101.57103.16

100.45 101.78 101.4698.01

94.51 95.26 96.22

Total operated area

Total energy consumption adjusted by degree day

Annual energy saving (certified by a neutral body)

66

Rhône

Nant d'Avanchet

Vengeron

Gobé

Lac Léman(Lake Geneva)

Environmental management

Stormwater management

Genève Aéroport is pursuing a general drainage plan to remove in particular the qualitative impact of discharges into water courses. In this context, the construction of an underground reten-tion basin and new pipelines is planned. It represents an investment of over CHF 25 million.

Three watershedsImpermeable surfaces generate significant quantities of runoff that ends up in three small streams: the Nant d'Avanchet, the Vengeron and the Gobé. The physio-chem-ical and biological quality of these streams is not good, partly due to the influence of the airport. The Nant d’Avanchet collects rain-water from the western half of the airport site and the Vengeron collects rainwater from the eastern half. Discharges from the airport have an important quantitative and qualitative impact on the Vengeron and Nant d’Avanchet and a negligible impact on the Gobé, which only receives rainwater from a small area of grassland. The qual-itative impact on the Vengeron and Nant d’Avanchet is particularly significant in winter, due to the use of de-icing and anti-ic-ing products on the aircraft, and de-icing salts (formates) on the apron, taxiways and runway. Discharges from the airport do not fulfil water quality requirements due to their high organic load and suspended solids.

General drainage planAs in the municipalities, Genève Aéroport implements a general water drainage plan, a tool for the planning, oper-ation, maintenance and monitoring of drainage facilities.

In this context, Genève Aéroport has three main objectives :

> removing the qualitative impact of discharges on water courses

> respecting the quantitative constraints of discharge in water courses

> preventing and limiting risks to water in the case of accidents

To achieve these objectives for the Vengeron water course, Genève Aéroport plans the construction of an underground retention basin of at least 8,000 m3, and new pipelines to intercept water contaminated by de-icing products and take it to the cantonal wastewater treatment plant (WWTP). Genève Aéroport plans to invest more than CHF 25 million in this project whose works are due to start in 2015 and take two years. In parallel, Genève Aéroport is finalising the water drainage concept for the Nant d’Avan-chet watershed. Given the density of facilities and lack of space on the airport site and nearby, Genève Aéroport is limited in the water management solutions that can be implemented compared with other airports. The renova-tion and construction of structures in this highly restricted environment, without disrupting the efficient function-ing of the airport, is complex and expensive. Despite this, Genève Aéroport is working to continually improve its drainage system to reduce its discharges of pollutants in natural environments.

Receiving watersVengeron watershedNant d’Avanchet watershedGobé watershed

67

Aircraft de-icing procedure

De-icing is performed using glycol on the positions where aircraft are parked. A product is mixed with hot water to remove frost and ice while another type of product is used to prevent frost and ice from reforming. Once the de-icing is finished, a sweeper vacuums the glycol and water residues on the position. The rainwater collectors in these areas are mainly diverted to sewerage in winter, enabling WWTP to treat the glycol residues flowing in the pipes. The pollutant load discharged into the Nant d’Avanchet is the glycol that falls on the west of the runway during aircraft takeoff and the glycol that passes through the storm overflow in wet weather. A monitoring campaign conducted during the winter of 2008-2009 showed that 3.6% of the total de-icing products pollutant load went into the Vengeron. The airport’s impact on the receiving water depends directly on weather conditions and the volume of de-icing products used. De-icing fluids used at the airport are certifi ed triazole-free. Since 2014, their storage has been centralised in a modern distribution station (see photo on the right). All the individual storage places have been dismantled, so reducing the risk of leaks into the water.

2000

2011/12 2012/13 2013/14

1500

1000

500

0

[m3]

200

2011/12 2012/13 2013/14

0

50

0

[m3]

[t]

Aircraft de-icing

De-icing of movement areas

De-icing fl uids

Type I

Type II

Type IV

Dilution water

Suction of residues + water

Potassium formate (liquid)

Sodium formate (solid)

The roof and facades of the new distribution station are covered with solar panels

68

225’000

2011 2012 2013

200’000

175’000

150’000

125’000

100’000

755’000

50’000

25’000

0

17

16.5

16

15.5

15

14.5

14

13.5

13

Environmental management

Controlling the consumption of natural resources

Genève Aéroport promotes the use of materials with a small environmental footprint and manufactures on the site cleaning products that are 100% biode-gradable. The installation of dry urinals saves 4,000 litres of water a day.

Use of recycled materialsGenève Aéroport works to control its con-sumption of natural resources and promote the use of recycled materials. The paper used in the office is from 100% recycled materials and printers are configured by default to print double sided and in black and white. For its publications, Genève Aéroport favours as much as possible recycled or Forest Stewardship Council-certified paper.

A special effort is made to reduce water con-sumption for new construction and during renovations. Dry urinals have been installed

as well as water-saving taps and dual-flush toilets. These economical devices and a rainwater harvesting system are included in the specifications for new construction. Similarly Genève Aéroport requires that, whenever possible, works take into account the embodied energy of building materials and favours the use of recycled aggregates.

100% biodegradable products For cleaning buildings, Genève Aéroport has tested and then installed a Swiss cleaning solutions production system based on the hydrolysis of water. These products obtained only with water, salt and electricity are 100% biodegradable and meet Swiss standards. They contain no toxic substance and can be handled by cleaning staff without risk to health. Their production on the airport site brings substantial savings and reduces the environmental impact associated with the delivery of products and man-agement of empty containers. In 2014 Genève Aéroport has installed two new machines for producing cleaning solutions. The products are made freely available to clean-ing providers, who are encouraged to use them.

Water consumption in the buildingsLitres/ passengerm3

69

Environmental management

Encouraging waste sorting

Five waste collection centres enable the sorting of 26 materials at various points on the airport site. 34% of the waste produced on the site goes through a recycling stream. 96% of the cost of managing third-party incinerated waste is billed.

More than 5,000 tonnes of waste Airport operations generate more than 5,000 tonnes of waste a year, which must be sorted, collected and removed. This waste is classified into three main categories: stand-ard industrial waste (including bulk refuse); recyclable waste (paper, PET, glass, wood, organic waste, metals, oils, electrical appli-ances, etc); and special waste (solvents, paints, etc). Standard industrial waste is incinerated (heat recovery), recyclable waste follows recycling streams and special waste receives specific treatment. The sorting rate is set by the recyclable and special waste. To avoid the risk of disease, waste from interna-

tional flights must be incinerated within 24 hours. Genève Aéroport has established a specific channel to treat this waste in a consistent way. This requirement is essential from a public health point of view, but it limits the recy-cling of waste from aircraft.

Controlling volumes and costs Genève Aéroport is implementing a strategy that aims to reduce the amount of waste produced on the site and encourage sorting and recycling. To reduce waste at source, Genève Aéroport applies a purchasing policy encouraging products and materials that are durable, recyclable and supplied with a minimum of packaging. To increase sorting, the collection and sorting facilities are continually improved. New sorting points have been installed landside, in front of the airport’s main buildings. The cleaning companies and site employees are regularly trained and passengers are made aware of waste sorting through the broadcasting of clips on the information screens.

Since 2011, applying the principle of polluter-pays, Genève Aéroport has gradually extended a bag-tax system for stand-ard industrial waste from the concessionaires and tenants of its various buildings. Revenues from this tax are to cover the costs of handling, transport and incineration of waste, as

Standard industrial waste

Waste from international flights

Recyclable waste

Special waste

Waste sorting

2010 2011

35.9

31.5

37.4

41.2

2012 2013

0

1,000

2,000

3,000

4,000 40 %

Tonnes Sorting rate

30 %

20 %

10 %

0 %

1,976

1,519

1,024

586

1’417

500

1,697

1,729

1,615

439

1,584

1,851

1,825

393

1,367

1,802

70

Partnership with organisations

Genève Aéroport has developed several partnerships with non-profit organisations in the field of sustainable development to find new channels for its recyclable waste. In addition to collecting its consumable food and redistributing it to social organisations and services (see boxed text p.49), since 2012 textiles have been collected by Emmaus. Since late 2013, the EcoLogistic workshop of public organisations for reintegration has recovered electronic equipment and printer cartridges for recycling.

well as the depreciation cost of the collection centres. Identification system-equipped com-pactors and private containers also enable the companies to be billed for the management and incineration costs of their non-recycla-ble waste. Meanwhile, the management of recylable waste remains free to constantly encourage this sorting.

Convincing results In the main terminal, the application of the bag-tax has increased the sorting rate from 22% in 2010 to almost 45% in 2013, and reduced the amount of waste incinerated by more than 220 tonnes. On the whole site over the same period, the sorting rate rose from 31.5% to 41.2% and the amount of waste incinerated fell by 326 tonnes. This performance was achieved even though the number of passengers increased by 2.5 million. By 2016, the goal is to achieve an overall sorting rate of 43% and to cut the amount of waste produced on the site to 0.30 kg per passenger.

2010 2011

5,105

0.410.39 0.37

0.35

5,343 5,489 5,387

2012 2013

0

1,000

2,000

3,000

4,000

5,000

0

0.1

0.2

0.3

0.4

0.5

Tonnes Kg of waste by traffic unit

Traffic unit = 1 passenger or 100kg freight

Total volume

Waste quantity

71

Environmental management

Reconciling safety and natural environments

Genève Aéroport ensures the safety of operations while preserving biodiversity. It is certified by the Nature & Economy Foundation for its landscape and habitat management. Several sites of invasive plants were eradicated between 2011 and 2013. The airport grasslands affected by the airport infrastructure projects are the subject of an inventory to identify rare species and define compensatory measures.

Intense activity on the runway and in the grasslands Genève Aéroport is located between the city and the countryside. It is bordered by wetland and forested areas to the north and is less than two kilometres from Lake Geneva and the Rhône. The airport is a link in the network of natural habitats. On the airport site, 150 hectares of natural grasslands account for almost half the total area. These grasslands can list more than 200 species of flora including 11 endangered species and 15 vulnerable species at cantonal level. In certain areas of the north-west, rarities encountered include the Sisyrinchium montanum, at the only known site in the canton of Geneva. In the meadows south-west of the airport, the vegetation is enriched with plants typical of dry grasslands and includes six species of orchids.

The environments that make up the airport perimeter are colonised by numerous kinds of animals, including some rare species of butterflies such as the Meadow Fritillary and the Silver-studded Blue, for which Genève Aéroport is the sanctuary in the Geneva basin. Hives are kept on the edge of the runway. Threatened by various scourges, bees are an important component of biodiversity by participat-ing in the pollination of many plant species.

Birds are also attracted by the tranquillity of the site and the presence of insects and small mammals. To date more than 135 bird species have been observed on the airport site near which they nest or visit. Genève Aéroport’s objec-tive is to ensure the safety of operations while allowing the coexistence of the flora and fauna with the aircraft.

Grassland managementTo meet safety objectives while preserving biodiversity, a grassland management plan has been implemented. In particular the height of the vegetation is limited, no wel-coming space for birds is provided near the runway, and differential mowing is carried out. According to the green spaces in question, their proximity to the runway and the presence of instruments for air navigation, the mowing is regular, twice yearly or annual. The natural grasslands situated near the runway and aircraft taxiways must be high enough to retain the soil, prevent dust and dirt from being blown and short enough to lay a foam carpet in the event of an aircraft runway excursion.

72 74

In grasslands further from the runway, biodiversity-friendly high grass is main-tained. These grasslands are home to some ground-nesting birds, mammals (voles, hares foxes) and a multitude of insects. The high grass limits the grasslands’ attractiveness to birds of prey (reduced view of prey) and bird species that usually keep together (gath-ering difficult). In addition, no biocide or fertiliser is used on natural areas of the airport site and there is monitoring of invasive species (neophytes) to identify these undesirable plants and dispose of them by digging or burning. Finally, more than 230 nesting boxes are installed on buildings to attract birds where they pose no risk to operations. A wildlife crossing above Ferney tunnel allows mammals to pass between the woods situated on the north of the airport.

The presence of wildlife on the airport site is constantly monitored by Wildlife Hazard Prevention Unit agents who, if necessary, scare off the animals threatening aircraft.

Developments integrating the landscape dimensionWhen constructing new developments or facilities, Genève Aéroport takes into account the guidelines of its land planning and management manual, whose objective is to maintain and enhance biodiversity at and around the airport. For example: the possibility of establishing plants on the facades and on the roofs of new buildings and facilities is studied; the seeding and planting of indigenous and resistant plants is favoured; when projects are built on grassed areas, an inventory of rare or endangered species on the relevant plot is systematically carried out to organise their movement or plan compensatory measures with the cantonal authorities.

Genève Aéroport also wants to maintain close collaboration with neighbouring municipalities and cantonal services. The aim is to strengthen urban and environmental unity and harmonisation between airport site developments and those existing and planned in surrounding muni- cipalities, and to ensure their compatibility with airport operations (management of obstacles to air navigation, developments likely to change animal risks, etc).

Finally, since 2011 Genève Aéroport has been one of the 330 companies certified by the Nature & Economy Foundation which, through its landscape and natural habitat management, contribute to the preservation of biodiversity.

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Annexes

Report profileGenève Aéroport publishes its sustainability report for the first time. This biannual report replaces the airport’s environmental report and social report, which were published every three years and two years respectively. The environmental report was last published in 2011, and the social report in 2012.

Report auditingThe report’s content has been reviewed internally by the relevant departments and senior management. For this first publication, there has not been any auditing by an external expert.

What is the Global Reporting Initiative (GRI)?GRI is a non-profit foundation that is part of a strategic global alliance with the United Nations Global Compact, the Organisation for Economic Co-operation and Development, the International Organization for Standardization, and the United Nations Environment Programme.

GRI publishes guidelines which aim to help companies measure their economic, ecological and social performance, and to report on these in a transparent way. The GRI guide-lines set out a precise framework for preparing reports and the principles for their quality and content. These guidelines are developed and updated through a broad multi-stake-holder debate involving hundreds of experts from all sectors (private sector, civil society, science, unions, industry associ-ations) and geographical areas.

GRI is the reference standard for reporting on sustainable development and is widely used in the aviation industry.

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General standard disclosures

Themes GRI indicators Page(s)/notes

Strategy and analysis G4-1 Decision-maker statement p. 3

Organisational profile G4-3 Name of the organisation Aéroport International de Genève (AIG)

G4-4 Products and services pp. 7, 10, 11

G4-5 Organisation headquarters Le Grand-Saconnex, Genève

G4-6 Host country Switzerland

G4-7 Legal form Autonomous public organisation

G4-8 Markets served p. 6

G4-9 Size of the organisation pp. 7, 9

G4-10 Number of staff pp. 27, 28, 79

G4-11 Collective agreement The staff statute of AIG, supplemented by regulations, directives and other instructions governs the employment relationship between AIG and its employees

G4-12 Supply chain pp. 10, 11

G4-13 Significant changes No significant changes

G4-14 Precautionary principle p. 16

G4-15 Charters, principles and other initiatives p. 78

G4-16 Membership of associations p. 79

Identified material aspects and boundaries

G4-17 Scope of financial statements p. 10 – Financial reports available on www.gva.ch/publications

G4-18 Content process p. 22

G4-19 Relevant aspects p. 23

G4-20 Scope of aspects in the organisation The material aspects are relevant for all divisions of AIG

G4-21 Scope of aspects outside the organisation

The material aspects have direct or indirect impact on each stakeholder group

G4-22 Nature of the reformulations and consequences

No reformulations of information provided in earlier reports

G4-23 Significant changes No significant changes

Stakeholder engagement

G4-24 List of stakeholder groups p. 18

G4-25 Stakeholders selection criteria p. 17

G4-26 Dialogue pp. 19, 20, 21, 29, 33, 42, 50, 55

G4-27 Concerns of stakeholders and organisational responses

p. 20

Report profile G4-28 Reporting period 2011 to 2013

G4-29 Date of last report p. 74

G4-30 Reporting cycle p. 74

G4-31 Contact person developpement.durable@gva.ch

G4-32 GRI content index pp. 75, 76, 77

G4-33 External auditing of the report No external audit of the report

Governance G4-34 Governance structure p. 16

Ethics and integrity G4-56 Codes of conduct and codes of ethics pp. 14, 15

Annexes - GRI content index for ‘in accordance’ – core

Genève Aéroport has decided to comply with the GRI essential criteria. The index below lists the pages that cover each general standard disclosure.

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Specific standard disclosures

Material aspects GRI indicators Page(s)/notes

Economic performance EC3 Coverage of pension plans pp. 28, 29

Indirect economic impacts EC8 Significant indirect economic impacts p. 46

Procurement practices – p. 43

Materials EN1 Consumption of materials pp. 69, 82

EN2 Consumption of recycled materials pp. 69, 82

Energy EN3 Energy consumption within the organisation

pp. 66, 81

EN5 Energy intensity p. 81

EN6 Reduction of energy consumption pp. 66, 81

EN7 Reduction in the energy requirement of services

pp. 65, 66

Water EN8 Water consumption p. 69

Biodiversity EN11 Presence of areas rich in biodiversity p. 72

EN12 Impacts on biodiversity p. 72

EN14 Species on the national red list p. 72

Emissions EN15 Direct greenhouse gas emissions p. 80

EN16 Indirect greenhouse gas emissions p. 80

EN17 Other indirect greenhouse gas emissions

p. 80

EN18 Intensity of greenhouse gas emissions pp. 61, 80

EN21 NOX, SO

X, and other significant air

emissions p. 80

Effluents and waste EN23 Weight of waste by type pp. 70, 71, 82

EN26 Bodies of water affected by the organisation’s discharges

p. 67

Transport EN30 Impacts linked to the transport and movement of personnel

p. 62

Overall EN31 Expenditure and investment in environmental protection

p. 54

Supplier environmental assessment

EN32 Suppliers checked using environmental criteria

p. 43

Annexes - GRI content index on specific standard disclosures

The index below lists relevant aspects and indicators identified during the process of defining the report’s content (see "Material aspects", p.22). The index lists pages which describe the managerial approach of each aspect and the various indicators.

76

Specific standard disclosures (cont.)

Material aspects GRI indicators Page(s)/notes

Employment LA1 New employees and staff turnover p. 27

LA2 Social benefits provided to staff pp. 28, 29

LA3 Return to work after parental leave p. 29, 100% of employees returned to work following parental leave

Occupational health and safety LA5 Workforce represented in occupational health and safety committees

p. 32

LA6 Occupational accidents, illness, absenteeism

pp. 32, 33

Training and education LA10 Skills development programme pp. 30, 31

LA11 Performance and career development interviews

All staff benefit from regular performance and career development interviews

Diversity and equal opportunities

LA12 Distribution of staff by gender and age group

pp. 26, 28

Equal remuneration for women and men

– p. 26

Supplier assessment for labour practices

LA14 Suppliers checked on their employment practices

p. 43

Local communities SO1 Participation of local communities in impact assessment

p. 55

Anti-corruption SO4 Communication and training on anti-corruption procedures

pp. 15, 43, staff involved are regularly trained on public procurement directives

Products and service labelling PR5 Results of customer satisfaction surveys

pp. 20, 39

Airport operators sector supplement specific disclosures (GRI 3.1)

Aspect GRI Indicators Page(s)/notes

Traffic statistics AO1, AO2, AO3 Passengers, movements, cargo

pp. 7, 79 and Annual report available on www.gva.ch/publications

Emissions, effluents and waste AO4 Quality of storm water pp. 67, 68

AO5 Ambient air quality pp. 63, 80

AO6 De-icing fluids pp. 68, 81, 82

Noise AO7 Number of residents affected by noise p. 57

Local communities AO8 Compensation pp. 51, 56

Customer safety AO9 Wildlife strikes 6.4 strikes per 10,000 aircraft movements (2013)

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Annexes - Identity card

Awards, certifications and labelsIn 2011, 2012 and 2013, Genève Aéroport gained the following awards, certifications and labels :

Federal Office of Civil Aviation (FOCA) certification stating that the organisation and documentation of processes intended to ensure the airport infrastructure meet the requirements of the International Civil Aviation Organization (ICAO). Valid for three years, the last audit took place in 2013

Airport Efficiency Excellence Awardin the category of airports under 15 million passengers a year, and awarded by the Air Transport Research Society (2011, 2012 and 2013)

Title of ‘Airport of the year’in the 10 million-30 million passengers category, and awarded by Air Transport News (2013)

‘Snow World Award 2012’ airports category, awarded by a panel of specialists brought together under the auspices of the British magazine ‘Ski and snowboard’

‘1+ for all’ label awarded by the canton of Geneva, distinguishing companies that are actively committed to employment and integration (2012 and 2013)

‘Friendly Work Space’ label issued by Health Promotion Switzerland to companies that consider health management as an integral part of business management (2013)

Airport carbon accreditation (ACA), level 3 awarded by ACI Europe and verified by an independent third party. Evaluates and recognises efforts taken to reduce emissions of greenhouse gases (2011, 2012 and 2013)

‘Nature & Economie’ certificationawarded in 2011 by the foundation of the same name to companies which, by the quality of their landscape and natural habitat management, contribute to the preservation of biodiversity

AEnEc (energy agency for the economy) certification Commitment to reduce CO2 emissions having been reached in 2012, Genève Aéroport has not renewed its agreement with AEnEc for the period to 2020. It is now focusing on energy audits requested by the canton

Certificate as part of the Swiss ethics prize 2012 Certificate awarded to Genève Aéroport for having successfully completed a unique project in the field of ethics, particularly in terms of corporate social responsibility and sustainable development.’ In this instance it referred to the company volunteering project conducted in 2011

‘Incentive prize for data protection and transparency’ awarded in 2011 by LIPAD (law on public information, access to documents and protection of personal data)

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Involvement in industry associationsGenève Aéroport is a member of the following aviation organisations, where its CEO has the functions mentioned below :

Aerosuisse, the umbrella organisation of Swiss aviation and aerospaceMember of its board

SIAA (Swiss International Airports Association), Chairman

ACI Europe (Airports Council International)Treasurer and member of the board

ALFA-ACI (association of airports in French-speaking areas)Vice-president

ACI, Airports Council International

Genève Aéroport in figures

2011 2012 2013

Turnover 344.8 364.2 376.3

Net operating profit 64.6 66.5 72.3

Profit paid to the State 32.3 33.3 45.8

Investment 66.9 97.6 121.4

Passengers 13.1 13.9 14.4

Aircraft movements (landings and takeoffs)

189,121 192,944 188,768

Human resources

Distribution of permanent staff by status, 31.12.2013

Employee Staff manager Line managerDirectors and senior management

Women Men Women Men Women Men Women Men

199 511 7 20 11 72 2 12

710 27 83 14

79

INDICATORS Unit 2010 2011 2012 2013Target 2016

Notes

Gaseous emissions

Greenhouse gas (GHG) emissions [teq.CO2] 160,615 167,160 171,102 167,955 – Total

GHG emissions intensity [kgeq.CO2/TU] 12.8 12.1 11.7 11.1 10.5

TU = 1 passenger or 100kg freight

Direct GHG emissions [teq.CO2] 10,096 7,764 8,588 8,684 – Scope 1

Energy indirect GHG emissions [teq.CO2] 1,761 1,558 1,635 1,807 – Scope 2

Other indirect GHG emissions [teq.CO2] 148,759 157,838 160,879 157,464 – Scope 3

Nitrous oxides (NOX) [t] 593 632 643 638 –

Carbon monoxide (CO) [t] 479 494 492 450 –

Volatile organic compounds (VOC) [t] 198 190 256 241 –

Particulate matter (PM10) [t] 24 24 25 24 –

Gaseous immissions

Nitrous dioxide (NO2) [µg/m3] 27 29 26 26 30 Target = legal threshold

Ozone (O3) [number] 4 6 6 6 0Number of legal threshold exceedances

Sulphur dioxide (SO2) [µg/m3] 3 3 3 3 30

Particulate matter (PM10) [µg/m3] 20 22 19 20 20

Airport vehicles

Vehicles [number] 984 1,014 1,011 1,058 –

Electric, hybrid, or gas vehicles [%] 17.7 19.1 19.5 19.0 25

Diesel vehicles with particulate filter [%] 7.3 9.7 10.4 22.2 25

Euro4, Euro5, Euro6, Com3, Com4 vehicles [%] – 28.3 34.9 49.9 60

Surface access

Bus frequency (round trip) [buses/ day]

899 914 1,034 1,040 –

Capacity of bus services [seats/day]

93,410 95,140 108,500 108,160 120,000

Passengers sustainable modal share [%] 42 45 45 47 45

Target set with new methodology defined in 2014

Passenger satisfaction with accessibility [%] 79 81 75 79 80

Public transport tickets provided to passengers [number] 443,427 569,387 669,410 761,054 –

Annexes - Environmental management

Table of environmental indicators

80

INDICATORS Unit 2010 2011 2012 2013Target 2016

Notes

Employees sustainable modal share [%] – 37 – – 40 Survey in 2014

Subsidised employees [number] 1,077 1,143 1,176 1,302 –Subsidy for sustainable mobility

Energy consumption

Total energy consumption [MWh] 116,713 107,004 110,997 114,028 – Electricity, heating, fuels

Energy intensity [kWh/TU]

9.8 8.5 8.0 7.8 –TU = 1 passenger or 100kg freight

Energy saved [GWh/year]

9.2 9.8 11.2 11.9 – Cumulative since 2001

New energy saving measures put in place [MWh] 205 641 1328 725 – Thermal and electric

Electricity [MWh] 60,852 60,239 60,040 59,257 58,000 100% renewable

Certified renewable energy [%] 6 9 12 12 12 naturemade star label

Photovoltaic solar energy (self-generated) [MWh] 35 50 52 50 –

Total photovoltaic area [m2] 2,028 3,251 3,251 8,911 –

Total photovoltaic power [MWh] 283 471 471 1,029 –

Thermal energy [MWh] 38,839 30,811 33,761 36,781 35,000

Fuel oil [MWh] 26,321 20,109 21,747 22,652 –

Natural gas [MWh] 7,340 6,513 7,420 8,432 –

District heating [MWh] 5,159 4,167 4,577 5,677 –

Solar (self-generated) [MWh] 19 22 17 20 –

Total solar thermal area [m2] 32 32 32 1,221 –

Total solar thermal power [MWh] 19 19 19 627 –

Fuel [MWh] 17,022 15,955 17,196 17,989 –

Diesel [m3] 1,296 1,227 1,304 1,372 – Contains 5% of biodiesel

Gasoline [m3] 280 248 289 293 –

Cooling output [MWh] 9,108 9,961 9,006 8,999 –

81

INDICATORS Unit 2010 2011 2012 2013Target 2016

Notes

Water management

Aircraft de-icing [m3] 1,071 938 1,455 1,068 –

Type I [m3] 430 311 545 536 –

Type II [m3] 192 183 282 0 –

Type IV [m3] 449 444 628 532 –

Dilution water [m3] 1,103 929 1,742 1,056 –

Collection of de-icing products + dilution water [m3] 819 712 1,112 581 –

De-icing of movement areas

Potassium formate (liquid) [m3] 144.4 90 140 65.4 –

Sodium formate (solid) [t] 47 30 28 0 –

Consumption of resources and materials

Water consumption [m3] 188,762 214,100 202,327 201,640 –

[l/TU] 15.9 16.3 14.6 14.0 –TU = 1 passenger or 100kg freight

Paper consumption [million sheets]

1.458 1.670 1.488 1.493 –

[sheets/ employee]

1,937 2,108 1,827 1,787 – Employee = FTE

Recycled paper [%] 98 86 97 90 –

Non-recycled paper [%] 2 14 3 10 –

Waste management

Site waste [t] 5,105 5,343 5,488 5,387 –

[kg/TU] 0.41 0.39 0.37 0.35 0.30TU = 1 passenger or 100kg freight

Incinerated waste [t] 3,495 3,426 3,435 3,169 – Energy recovery

Recycled waste [t] 1,024 1,417 1,614 1,825 –

Treated waste [t] 586 500 439 393 –

Sorting rate (recycled waste+treated waste) [%] 32 36 37 41 43

Noise control

Soundproofed homes [number] 1,612 2,015 2,552 2,782 – Cumulative since 2003

Homes soundproofed per year in Switzerland [no./year] 216 403 537 152 –

Homes soundproofed per year in France [no./year] – – – 78 –

Homes to be soundproofed [number] 4,148 3,745 3,208 3,056 –

Resident complaints [number] 53 61 45 37 –

Annexes - Environmental management

82

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Geneva International AirportPO Box 100 · CH-1215 Geneva 15www.gva.ch

Additional information and feedback

This report is available in electronic format in French and English on the Genève Aéroport website : www.gva.ch/publications

Let us know your views on the report’s quality, completeness and clarity by writing to :developpement.durable@gva.ch

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Imprint

Development and editorial : Genève Aéroport

Design : atelier-zuppinger.ch

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Photo credits : Genève Aéroport, architectes.ch,

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