CTM Total Score - Proportion Rating "Strongly Agree" (Patient Well Prepared for Discharge), Peer Group A Hospitals, Jan '08 - June '09

51%

43%

74%

49%

0%

20%

40%

60%

80%

100%

State = 65%

Peer Group A = 52%

CTM Total Score - Proportion Rating "Strongly Agree" (Patient Well Prepared for Discharge), Peer Group B Hospitals, Jan '08 - June '09

70%

78%72%

80%

67%

76%

56%

70%

0%

20%

40%

60%

80%

100%Peer

Group B = 73%

Maine = 65%

CTM Total Score - Proportion Rating "Strongly Agree" (Patient Well Prepared for Discharge), Peer Group C Hospitals, Jan '08 - June '09

58%

68%71%

74%

0%

20%

40%

60%

80%

100%

Peer Group C = 74%

Maine = 65%

CTM Total Score - Proportion Rating "Strongly Agree" (Patient Well Prepared for Discharge), Peer Group D Hospitals, Jan '08 - June '09

75%

78%

71%73%77%

0%

20%

40%

60%

80%

100%

Peer Group D =

74%

Maine = 65%

CTM Total Score - Proportion Rating "Strongly Agree" (Patient Well Prepared for Discharge), Peer Group A Hospitals, Jan '08 - June '09

45%

71%

41%

78%76%74%82%

74%79%

74%

45%

77%

50%51%

51%

0%

20%

40%

60%

80%

100%

Maine = 65%

Peer Group E = 64%

CTM Total Score - Proportion Rating "Strongly Agree" (Patient Well Prepared for Discharge), Peer Group F (Oct '08 - June '09) and G Hospitals (Jan '08 - June '09)

34%

62%

31%36%

22%

0%

20%

40%

60%

80%

100%

Peer Group F =

43%

CTM Question 1 - Proportion Rating "Strongly Agree," Maine Peer Group A Hospitals, Jan '08 - June '09

45%

72%

39%46%

0%

20%

40%

60%

80%

100%“The hospital staff took my preference and those of

my family or caregiver into account in deciding what my health care needs would be when I left the

hospital”

Peer Group A =

48%

Maine = 63%

CTM Question 1 - Proportion Rating "Strongly Agree," Maine Peer Group B Hospitals,Jan '08 - June '09

64%

75%

52%

68% 67%

77%

69%

78%

0%

20%

40%

60%

80%

100%“The hospital staff took my preference and those of my family or caregiver into account in deciding what

my health care needs would be when I left the hospital”

Peer Group B =

71%

Maine = 63%

CTM Question 1 - Proportion Rating "Strongly Agree," Maine Peer Group C Hospitals,Jan '08 - June '09

55%

66%69%70%

0%

20%

40%

60%

80%

100%“The hospital staff took my preference and those of my family or caregiver into account in deciding

what my health care needs would be when I left the hospital”

Peer Group C =

65%

Maine = 63%

CTM Question 1 - Proportion Rating "Strongly Agree," Maine Peer Group D Hospitals,Jan '08 - June '09

72%76%

67%72%

77%

0%

20%

40%

60%

80%

100%“The hospital staff took my preference and those of my family or caregiver into account in deciding what

my health care needs would be when I left the hospital”

Peer Group D =

72%

Maine = 63%

CTM Question 1 - Proportion Rating "Strongly Agree," Maine Peer Group E Hospitals, Jan '08 - June '09

50% 47%51%

74%

41%

73%78%

73%

82%

72% 74%

38%

75%71%

39%

0%

20%

40%

60%

80%

100% “The hospital staff took my preference and those of my family or caregiver into account in deciding what my health care needs

would be when I left the hospital”Peer

Group E = 63%

Maine = 63%

CTM Question 1 - Proportion Rating "Strongly Agree," Maine Peer Groups F (Oct '08 - June '09) and G Hospitals (Jan '08 - June '09)

32%

55%

21%

34%

22%

0%

20%

40%

60%

80%

100%“The hospital staff took my preference and those of my family or caregiver into account in deciding what

my health care needs would be when I left the hospital”

Maine Peer Group F =

39%

CTM Question 2 - Proportion Rating "Strongly Agree," Maine Peer Group A Hospitals,Jan '08 - June '09

51%

43%

74%

48%

0%

20%

40%

60%

80%

100%"When I left the hospital, I had a good

understanding of the things I was responsible for in managing my

health"

Peer Group A = 52%

Maine = 65%

CTM Question 2 - Proportion Rating "Strongly Agree," Maine Peer Group B Hospitals,Jan '08 - June '09

80%

72%78%

70%66%

76%

57%

71%

0%

20%

40%

60%

80%

100%"When I left the hospital, I had a good understanding of the things I was responsible for in managing my health"

Maine = 65%

Peer Group B = 73%

CTM Question 2 - Proportion Rating "Strongly Agree," Maine Peer Group C Hospitals,Jan '08 - June '09

56%

67%72%

76%

0%

20%

40%

60%

80%

100%

"When I left the hospital, I had a good understanding of the things I was

responsible for in managing my health"Peer Group

C = 68%

Maine = 65%

CTM Question 2 - Proportion Rating "Strongly Agree," Maine Peer Group D Hospitals,Jan '08 - June '09

75%78%

70%73%76%

0%

20%

40%

60%

80%

100%"When I left the hospital, I had a good

understanding of the things I was responsible for in managing my health"

Maine = 65%

Peer Group D =

74%

CTM Question 2 - Proportion Rating "Strongly Agree," Maine Peer Group E Hospitals, Jan '08 - June '09

44%39%

45%

74% 77%74%

80%74% 77% 77%

71%78%

49%52%50%

0%

20%

40%

60%

80%

100%

Maine = 65%

Peer Group E =

64%

"When I left the hospital, I had a good understanding of the things I was responsible

for in managing my health"

CTM Question 2 - Proportion Rating "Strongly Agree," Maine Peer Groups F (Oct '08 - June '09) and G Hospitals (Jan '08 - June '09)

33%

59%

33%33%

21%

0%

20%

40%

60%

80%

100%

Peer Group F = 41%

"When I left the hospital, I had a good understanding of the things I was responsible

for in managing my health"

CTM Question 3 - Proportion Rating "Strongly Agree," Maine Peer Group A Hospitals,Jan '08 - June '09

55%

46%

75%

53%

0%

20%

40%

60%

80%

100%"When I left the hospital, I

clearly understood the purpose for taking each of my

medications"Maine =

67%

Peer Group A =

55%

CTM Question 3 - Proportion Rating "Strongly Agree," Maine Peer Group B Hospitals,Jan '08 - June '09

81%

76%

80%

73%70%

78%

57%

72%

0%

20%

40%

60%

80%

100%

Maine = 67%

Peer Group B =

75%

"When I left the hospital, I clearly understood the purpose for taking each of my

medications"

CTM Question 3 - Proportion Rating "Strongly Agree," Maine Peer Group C Hospitals,Jan '08 - June '09

62%71%

73%75%

0%

20%

40%

60%

80%

100%"When I left the hospital, I clearly

understood the purpose for taking each of my medications"

Peer Group C =

70%

Maine = 67%

CTM Question 3 - Proportion Rating "Strongly Agree," Maine Peer Group D Hospitals,Jan '08 - June '09

78%80%

74%73%78%

0%

20%

40%

60%

80%

100%

Maine = 67%

Peer Group D =

75%

"When I left the hospital, I clearly understood the purpose for taking each

of my medications"

CTM Question 3 - Proportion Rating "Strongly Agree" (Patient Well Prepared for Discharge), Maine Peer Group E Hospitals, Jan '08 - June '09

51%

72%

46%

81%78%77%

83%

76%81%

75%

49%

80%

49%54%53%

0%

20%

40%

60%

80%

100%

Peer Group E = 67%

Maine = 67%

"When I left the hospital, I clearly understood the purpose for taking each of my

medications"

CTM Question 3 - Proportion Rating "Strongly Agree, Maine Peer Groups F (Oct '08 - June '09) and G Hospitals (Jan '08 - June '09)

38%

25%

39% 38%

72%

0%

20%

40%

60%

80%

100%"When I left the hospital, I clearly

understood the purpose for taking each of my medications"

Peer Group F = 49%