susan hymes resume 9.2016
TRANSCRIPT
SUSAN L. HYMES11980 Weeping Willow Court Loveland, Ohio 45140 513-376-1961
Financial services specialist with 15 years of combined experience in banking, consumer lending, customer service, office administration, and supervision; proven results in service and production.
SUMMARY OF QUALIFICATIONS AREAS OF EXPERTISE : directing lending, loan underwriting, financial analysis, customer
service, banking transactions, office operations, supervision, and coordination of community involvement activities.
Key skills in building productive interpersonal relationships, attending to details, making sound decisions, and delivering customer service excellence.
COMPUTER PROFICIENCIES : Microsoft Word, Excel, PowerPoint, and Outlook Express; Lotus Notes, Microsoft Access, MAX.
NOTABLE ACCOMPLISHMENTS Consistently ranks among top five in production (units processed per hour) for department of 20+
underwriters and analysts; one of top incentive earners in the department. Developed rationale and recommendation to create new position; recommendation was accepted
by management and implemented. Maintain quality assurance scores at or above department standards.
PROFESSIONAL EXPERIENCEFINANCIAL SERVICES Responsible for underwriting consumer and mortgage loans up to $470,000 on conventional
mortgage/home equity/secured and $25,000 on unsecured loans. Developed Rationale for each mortgage customer that demonstrated proof of customer ability to
repay the loan. Analyze and approve or decline credit applications for U.S. Bank retail branch network in 43
states. Employ problem-solving capacity and decision-making authority to make exceptions (within
policy guidelines) that result in approved loans for customers (e.g., alternative documentation of income, debt-to-income ratio exceptions).
Assist U.S. Bank branch system (2,850 branches nationwide) in completing loan applications and forwarding required customer documents to Corporate Consumer Lending Department.
Lead project to analyze branch service procedures and identify processes that are in need of improvement.
Provided sales, loan processing, and customer service in credit union environment:o Processed IRA transactions (opening accounts, handling deposits and withdrawals).
SUSAN L. HYMES ● [email protected] ● 513-376-1961 ● Page 2
o Counseled customers regarding their personal credit management.o Assessed customers’ financial needs and recommended appropriate products and
services.o Processed new member enrollments.
MANAGEMENT/LEADERSHIP Supervised (directly or indirectly) teams of five to 20 employees; provide training and coaching for
new employees, informal mentoring, and progress reports. Oversee department’s level and quality of service to branch employees. Coordinate departmental community involvement project (Adopt-a-Class) with local elementary
school. Participate in or lead numerous United Way activities (e.g., Salvation Army) and other nonprofits
(Toys For Tots, Rubber Duck Regatta, and Juvenile Diabetes Research Foundation).
ADMINISTRATION Handled office operations for busy employment agency – e.g., entered applications into database,
interviewed potential employees and made hiring decisions, processed new hires and employment terminations.
Interfaced with clients to process requests for temporary employees and to dispatch employees to work sites.
Processed health claims for approval of medical benefits
DISTRIBUTION BUSINESS Responsible for placing warehouse equipment orders with over 250+ Vendors around the US. Obtain credit approve for large orders over $20K Maintain current status of my own orders through the use of a common Access Database Responsible for reviewing invoices for orders, approving payment on invoices and releasing orders
for final billing. In charge of completing Debit Memos and Credit Memos for returns and defective parts and
equipment.
EMPLOYMENT HISTORYEquipment/Parts Coordinator November 2014-PresentVeritiv Corporation Loveland, Ohio
Claims Analyst June 2014-October 2014CEO, INC: Garretson Resolution Group Loveland, Ohio
Mortgage Underwriter April 2012 – November 2013TCS Consultants Milford, Ohio
SUSAN L. HYMES ● [email protected] ● 513-376-1961 ● Page 3
SENIOR UNDERWRITER – DIRECT LENDING June 2005 – April 2012U.S. Bank Cincinnati, Ohio
LOAN OFFICER February 2001 – April 2005G.E. Credit Union Cincinnati, Ohio
EDUCATIONMASTERS OF BUSINESS ADMIN- FINANCE SOUTHERN NEW HAMPSHIRE UNIVERSITY January 2017SUMMA CUM LAUDE Manchester, NH
BACHELOR OF ARTS – LIBERAL ARTS (MINOR: BUSINESS) June 2007XAVIER UNIVERSITY Cincinnati, Ohio
ASSOCIATE OF APPLIED BUSINESS June 2003CINCINNATI STATE AND TECHNICAL COLLEGE Cincinnati, Ohio