SUSAN BENATTI1392 Adventure Mountain Road

Montvale, VA 24122540-632-8279

susanbenatti@aol.com

Objective:To acquire a challenging position at a growth oriented company which will allow me to both further utilize my skills and acquire new abilities.

Qualifications: Excellent verbal and communications skills Professional interpersonal skills, phone manners and office etiquette Proficient at Windows operating systems and Microsoft Office Strong analytical and organizational skills

Experience:Customer Service Representative - January 2015 to presentCopart, Pennsburg, PA

Provide excellent customer services Ensure that the heavy call volume is managed in an efficient manner. Processing of payments Dispatch up to 130 vehicle pick-ups daily Ensure that vehicle titles are issued in accordance with company criteria Coordinate work overflow between yard and office operations Motivate the staff to ensure all quality assurance guidelines are followed in

every customer based experience

Administrative Assistant (Contract Assignment) - April, 2013 to July 2013SunTrust Bank Mortgage, Sterling, VA

Planned and executed a full range of office support including marketing and compliance

Served as the first point of contact for visitors, provided procedural advice and information regarding their needs

Composed and edited correspondence, assisted with large scale mailings and associated projects

Made recommendations to management to improve administrative activities to ensure the optimal effectiveness of the organization.

Sales support for the top producers

Personal Banker - August 2012 to October 2012Wells Fargo Bank, NA, Ashburn, VA

Responsible for obtaining new customers Educated customers in the products available based on their needs and

opened accounts. Performed maintenance of accounts including balancing out credits and

debits plus interest. Called customers to offer various products offered by the bank Opened business deposit accounts, personal deposit accounts and offered

mortgages, credit cards and personal loans.

Claims Specialist Call Center - January 2010 to August 2012Wells Fargo Bank, NA, Roanoke, VA

Handled 80+ inbound calls daily from customers experiencing errors on their bank cards, credit cards and deposit accounts

Investigated merchant errors and fraud inquiries by requesting photos of signature receipts for comparisons and refund/adjust any fees the customer may have incurred due to the error or fraud

Recognized and awarded for consistent 100% Quality Assurance Always kept call handle time under the expected average handle time per

call. Headed up many group and organizational tasks for employee recognition

in a leadership role.

Education: Harcum College, Bryn Mawr, PA, graduated 1988