survival spanish for library staff instructor: bertha huertero an infopeople workshop 2006
TRANSCRIPT
Survival Spanish for Library Survival Spanish for Library StaffStaff
Instructor:Bertha Huertero
An Infopeople Workshop2006
AgendaAgenda Courtesy Body Language Spanish You Know Making Your Spanish Friendly Pronunciation Basic Words Phrases Library Situations Computer Term
CourtesyCourtesy
Addressing the Patron
• Sr, Sra, Srta
• Tu vs Uds.
Body LanguageBody Language
• Hand Gestures
• Height
• Eye Contact
The Spanish You KnowThe Spanish You Know
How many of these words do you know?AccidenteHumorAnimalAutoCriminalInformacionImportantePresidente
Make your library Spanish Make your library Spanish friendly…friendly…
• Hispanic population rose 58% in the U.S. this past decade.
• Spanish is California’s second language.
Remember:Don’t be intimidated by GrammarDon’t be intimidated by PronunciationDon’t be intimidated by Native Speakers
Pronunciation BasicsPronunciation Basics
Spanish Words are Spanish Words are Pronounced Exactly as Pronounced Exactly as
They are WrittenThey are Written
Examples…Examples…
adulto
libros
devolver
nuevo
comprar
bueno
guía
gobierno
baño
daño
llevar
estampilla
You don’t have to understand You don’t have to understand every word a patron says. If every word a patron says. If you get a few key words you you get a few key words you can still help them.can still help them.
Words & PhrasesWords & Phrases
What? Where? When?– be familiar with frequently asked question– have prepared answers
Patrons will often ask the same questions and request the same services.
Como How
Donde Where
Quiero I want (to)
Tengo Do I have (to)
When patrons ask…When patrons ask…
Library SituationsLibrary Situations
You know the needs of your library
What common situations do you encounter daily?
ComputersComputers
Library technology is computer driven!
Library computers are used to…– search the catalog– place holds– review their library records– and more
For For “Spanish that Works”“Spanish that Works” visit:visit:
www.thelearninglight.com
El Fin(The End in Spanish)