supportpro - your outsourced technical support experts

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© 2016 SupportPRO | Armia Systems Inc.

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Page 1: SupportPRO - Your Outsourced Technical Support Experts

© 2016 SupportPRO | Armia Systems Inc.

Page 2: SupportPRO - Your Outsourced Technical Support Experts

What we do

Established in 2003, SupportPRO provides transparent server support for hosting companies, data centers and SMBs.

© 2016 SupportPRO | Armia Systems Inc.

Page 3: SupportPRO - Your Outsourced Technical Support Experts

Our Vision

To grow our reputation as the most reliable and efficient resource for offshore server administration.

© 2016 SupportPRO | Armia Systems Inc.

Page 4: SupportPRO - Your Outsourced Technical Support Experts

Succeeding since 2003 in the IaaS Space• Managed 16,000 client servers

• 4.4 Million hours of 24/7 management• Assisted 100,000 client needs

© 2016 SupportPRO | Armia Systems Inc.

Page 5: SupportPRO - Your Outsourced Technical Support Experts

Services

Dedicated Team AdministrationTransparent Help Desk Support

Cloud Infrastructure ManagementCustom Application Support and Maintenance

© 2016 SupportPRO | Armia Systems Inc.

Page 6: SupportPRO - Your Outsourced Technical Support Experts

Management Team

Aji AbrahamCEO

Mahesh SCTO

Jon SkulemowskiSales Director

Jacob ManiTechnical Outsourcing Consultant & Advisor

Sanil MathewSystems Manager

Training

Vinod VijayanSystems Manager

InfrastructureJustine Jose

Systems ManagerOperations

© 2016 SupportPRO | Armia Systems Inc.

Page 7: SupportPRO - Your Outsourced Technical Support Experts

Why SupportPRO?

1. Perpetual iteration of our core service 2. In-house software development for customized tools3. Progressive roadmap for continuing education4. Engaged and enabled technical staff

Critical Drivers

© 2016 SupportPRO | Armia Systems Inc.