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  • Tenants User Manual

    www.prepaidmeters.co.za

    IntroductionThe ConceptFunding your meter accountYou can fund your meter account using any of the following methods:Cash depositElectronic Fund TransferCredit cardUniPIN Vouchers

    Cash DepositElectronic Fund TransferCredit CardUniPIN Retail Point of SalePrepaid24.co.za - Online EFT Purchasing

    Vending Credit TokensWebsite VendingSMS VendingWAP VendingUniPIN Vending

    UniPIN SMS VendingUniPIN USSD Vending

    Prepaid24.co.za VendingIVR Vending

  • Retrieving a Lost Credit TokenLost Credit Token by WebsiteLost Credit Token by WAPLost Credit Token by IVR

    Getting your Available BalanceWebsite Balance InquirySMS Balance InquiryWAP Balance InquiryIVR Balance Inquiry

    Auto Vend on Funding

    IntroductionThe Prepaid Meter installed at this property is managed by PrepaidMeters.co.za.

    PrepaidMeters.co.za is a leading online meter management and vending service for privately owned and privately managed prepaid sub-meters. To make use of the meter you will need to understand some simple concepts and learn to perform the following tasks: 1. Purchase credit2. Vend Credit tokens3. Enter credit tokens to the meter PrepaidMeters.co.za provided a variety of methods via which to purchase credit and to vend credit tokens. This document explains each of the options. You should select the option that is most convenient for you. Should you have questions or require support, please contact PrepaidMeters.co.za directly.

    For support call 087 - 55 00 870Operators are standing by to assist 08H00 - 17H00, Monday - Friday.

    Closed on Public Holidays.

    PLEASE ENSURE THAT YOU READ ALL RED TEXT

    The ConceptYour meter is registered on the PrepaidMeters.co.za prepayment management system.

    Every meter registered on the system has a suspense account. It's called a suspense account because funds loaded to an account are held in suspense, as a monetary value, until the customer wants to exchange the funds for an amount of electricity. In order to exchange a monetary value for electricity, the meter account must have a positive available balance.

    When a monetary value is exchanged for electricity it takes the form of a credit token. A credit token is a 20 digit number that can be entered to the physical prepaid meter device using the meter keypad.

  • A credit token holds a variety of information, including the amount of kilowatt hours purchased with the exchanged monetary value.

    When a credit token is created it cannot be revoked and the monetary value of the credit token is deducted from the available balance of the suspense account. A credit token can be created for all or part of the available balance, but not more.

    When a credit token is entered to a meter it shows the value of the credit token in kilowatts hours and adds this value to the number of kilowatt hours remaining in the meter.

    As electricity is consumed the number of available kilowatt hours will be reduced. A new credit token must be entered to the prepaid meter before the number of kilowatt hours reaches zero to avoid disconnection of supply to the distribution board. In the event of a disconnection, the meter will automatically reconnect the supply when a new credit token is entered.

    A meter will only accept a credit token that was created specifically for it and, once a token is accepted, will not allow that same token to be entered again.

    Funding your meter accountYou can fund your meter account using any of the following methods:

    Cash deposit Electronic Fund Transfer Credit card UniPIN Vouchers

    Once funds are loaded you can create a credit token for all or part of the available balance. TIP: It is a good idea to always create credits tokens for part of your available balance. Leaving some available balance in the meter account ensures that you always have a small reserve and therefore be able to create a credit token at anytime of day or night. This will ensure that you always have enough electricity for weekends and public holidays in case of system errors, bank errors, or any other unexpected hiccups.

    Cash DepositYou can fund your meter account by making an over counter cash deposit at any branch of ABSA bank. When making a cash deposit you will need to complete a Cash Deposit slip.

    Minimum deposit is R100.Use your 11-digit meter number as the reference. Complete the slip using the following bank account details. Account name: Enbaya Prepaid Meters CC.Account number: 922 509 3170

  • Enter your full 11-digit meter number in the reference field. IMPORTANT: It is important to enter your full 11-digit meter number. If the meter number is incorrectly entered your deposit will not be automatically added to your meter account. Instead it will remain as unallocated until you call the PrepaidMeters.co.za support line and the error is fixed. Please allow 15 minutes for ABSA to notify the prepayment management system before attempting to create a credit token. If after 15 minutes you are unable to get a credit token, please contact the PrepaidMeters.co.za support line on 087 5500 870. Following is an example ABSA deposit slip.THE SLIP BELOW IS AN EXAMPLE ONLY. THE METER NUMBER SHOWN MUST BE REPLACED WITH YOUR 11-DIGIT METER NUMBER.

    NOTE: ABSA Cashiers are not allowed to perform cash corrections once you have made your deposit. If you or the cashier has made an error, please contact 087 55 00 870 to fix the problem. Electronic Fund Transfer

    If you do internet banking, you can fund your meter account by making an Electronic Fund Transfer (EFT). Before you can make an Electronic Fund Transfer you need to add the following account as a beneficiary in your Online Banking profile. Account name: Enbaya Prepaid Meters CC.Account number: 922 509 3170Branch Code: 516805Bank: ABSA Cresta

    Provide your full 11-digit meter number as the reference. The 11-digit meter number can be found on the front of your meter.

    IMPORTANT: It is important to enter only your full 11-digit

  • meter number. DO NOT ENTER 10-digits or 12-digits. ONLY THE 11-digit meter number. If the meter number is incorrectly entered your deposit will not be automatically added to your meter account. Instead it will remain as unallocated until you call the PrepaidMeters.co.za support line and the error is fixed. When using EFT to fund your meter account please note that inter-bank transfers can take up to two days. Your meter account will not be credited until the inter-bank transfer is

    complete and funds reflect in the ABSA account.

    TIP: Ask your bank to add the account above as a beneficiary that you can pay when using an ATM machine. Once the account is a beneficiary available from your ATM service you will be able to use any of your bankers ATM Machines to fund your Prepaid Meter account. Even outside of banking hours If you bank with ABSA, give it 20 minutes before you SMS. If you bank with another bank you need to take into consideration the inter-bank transfer window. To avoid being without power, we recommend that you top up early and always leave some credit in your meter control account.

    Credit Card

    You can fund your meter account by using the PrepaidMeters.co.za credit card payment facility, an electronic payment gateway run by Virtual Card Services [http://www.vcs.co.za]. To access the credit card payment facility you will need to connect to the internet and access the prepayment management system website using your web browser. The website address is http://www.prepaidmeters.net 1. From the drop menu, select your portal, then click the Go button.2. On the portal page, click the Login button.

    A login dialog will be displayed.3. Enter your cellphone number as the username.

    Enter your 4-digit PIN code as the password.4. From the left menu, click the Credit Card Fund menu button.5. Enter the Amount you wish to fund your meter account with, then click the Fund by Credit Card

    button.6. Complete the required fields then click the Submit button.

    For your meter account to be funded, the credit transaction must be authorized by Virtual Card Services (VCS). The authorization should be immediate. When authorized your meter account available balance will reflect the funds charged to your credit card and you will be able to create a credit token.

    UniPIN Retail Point of Sale

    UniPIN is a voucher-based system. UniPIN vouchers can be redeemed for Credit Tokens.

    UniPIN vouchers can be purchased from any

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