supporting innovation in mobile work environments: mosaic overview presentation, 24 march 2004 hans...
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Supporting Innovation in Mobile Work Environments: MOSAIC
www.mosaic-network.org
Supporting Innovation in Mobile Work Environments: MOSAIC
www.mosaic-network.org
Overview Presentation, 24 March 2004
Hans Schaffers, Telematica Instituut
MOSAICMOSAIC
MOSAIC MOSAIC, a Specific Support Action FP6-2003-IST-2 Contract Nr. 004341MOSAIC, a Specific Support Action FP6-2003-IST-2 Contract Nr. 004341
• Initiate and improve prospects for innovation in mobile worker environments
• Pragmatic view on ways to create innovation in specific areas, bringing people, resources, projects, technologies together
• Prepare Europe for deploying innovative mobile technologies and applications
• Support DG INFSO New Working Environments unit in launching the AMI @ Work Family of Communities activity
• Focus on promising domains: healthcare, manufacturing, building and construction, rural and regional work environments
• Focus on “Mobile worker support environments”, but perspective on the wider area of “Future Work Environments”
MOSAIC MOSAIC ConsortiumMOSAIC Consortium
Telematica Instituut (NL) [C] Kingston University (UK)
NOKIA (FIN) University of Sankt Gallen (CH)
Fraunhofer Gesellschaft (D) VTT (FIN)
Telecom Italia Learning Services (IT) OULU University (FIN)
MOVIQUITY (ES) ITTI (PL)
University of Salford (UK) CAS Software AG (D)
ESoCE-NET (IT) EUconnect (UK)
BAE Systems(UK)
MOSAIC has a strong basis in roadmap projects carried out by its partners:Future_Workspaces, COCONET, Roadcon, Neskey, Intelcities,
Rural WINS, PAMPAS
MOSAIC
Innovators
Chasm
Early Market Mainstream Market
Time -->
Ma
rke
t De
ma
nd
-->
Visionaries Pragmatists Conservatives Skeptics
Ideas
Pilot projects
Breakthrough Projects
Inter-preneurship
Focus on adoption life-cycle: discontinuous innovations Focus on adoption life-cycle: discontinuous innovations
Geoffrey Moore, “Crossing the Chasm”
MOSAIC MOSAIC: initiating innovation cyclesMOSAIC: initiating innovation cycles
Exploring visions and scenarios
Mobile WorkSocio-technical
innovation
ExploringInnovative Solutions
Roadmap for RTD and solutions
Prototyping andvalidation
• Vision and Scenarios• Societal Impacts• Actors and organisations
Roadmaps for implementing
visions and policy
Using, learning,Improving
Starting point: Needs andchallenges
Innovative concepts
and projects
MOSAIC may help exploiting economies of scale and critical mass in connecting national and European-wide validation environments
MOSAIC
Net
wor
k, C
omm
uni c
a tio
n an
d D
iss e
min
ati o
n (W
P3)
MOSAIC structureMOSAIC structure
Develop Mobile Work Strategy, Roadmap and Research Agenda (WP1)
Assess challenges for deploying mobile workplaces in different sectors (WP2)
Develop societal and organisational change strategies related tomobile workplaces (WP4)
Marc Pallot
Wolfgang Prinz
Terrence Fernando
Richard Ennals
MOSAIC MOSAIC and Mobile Workplace InnovationMOSAIC and Mobile Workplace Innovation
Net
wor
k, C
omm
uni c
atio
n a n
d D
isse
mi n
atio
n (W
P3)
Develop Mobile Work Strategy, Roadmap and Research Agenda (WP1)
Assess challenges for deploying mobile workplaces in different sectors (WP2)
Develop societal and organisational change strategies related tomobile workplaces (WP4)
Visions and scenarios
Mobile WorkSocio-technical
innovation
Innovative Solutions
Roadmap for RTD
Prototyping, validation
Healthcare, manufacturing,Rural and regional working
MOSAIC Tasks and OrganisationTasks and Organisation
Project coordination: Hans Schaffers
(Management: Schaffers, Prinz, Fernando, Pallot, Ennals, Niitamo)
WP1 Roadmap, RTD strategy, agenda(Wolfgang Prinz)
WP2 Domain-Specific Innovation (Terrence Fernando)
WP3 Network, Communication, Dissemination (Marc Pallot)
WP4 Mobile Work Societal Change Aspects(Richard Ennals)
T1.1 Scenarios and Vision: Veli-Pekka Niitamo
T1.2 Roadmap: Hans Schaffers
T1.3 Joint Innovation: Wolfgang Prinz
T2.1 Good practice: Liz Carver
T2.2 Health: Niilo Saranummi
T2.3 Life-Cycle: Terrence Fernando
T3.4 Rural / regional: Nuria de Lama
T3.1 Network Development: Marc pallot
T3.2 Dissemination: Marc Pallot
T3.3 Web Presence: Wolfgang Prinz
T3.4 Working Groups: Richard Ennals
T4.1 Societal change concepts: Hans Schaffers
T4.2 Development of Change Strategies: Richard Ennals
MOSAIC
MOSAIC
Collaboration @ Work
Knowledge @ WorkHea
lth /
Well
bein
g
Mobility @ Work Rural
Enviro
nmen
ts
LifeCyc
le M
anag
emen
tRelated IPs
Related NoEs
AMI @ Work Communities
Coordinate Community Events
Innovation, Dissemination, Networking
Commission Representatives
Building AMI communitiesBuilding AMI communities
Other SSA/CA
STREPs
Community Building Projects
MOSAIC
Collaboration @ Work
Knowledge @ Work
Mobility @ Work
Rural & regional working WP2
Life-Cycle Management WP2
AMI @ Work Communities
MOSAICSpecific Support
Action
Health & Wellbeing WP2
MOSAIC tasks and and AMIMOSAIC tasks and and AMI
MOSAIC Network on Future (Mobile) Work Environments
WP1 (Think tank), WP3 (Network), WP4 (Societal Change aspects)
MOSAIC MOSAIC will help prepare and launch AMI @ Work communitiesMOSAIC will help prepare and launch AMI @ Work communities
LaunchSummer 2004
MaturitySpring 2005
PreparationMarch 2004
GrowthAutumn 2004
Completion 30.04.2005
MOSAICMOSAIC
MOSAIC MOSAIC aims to exchange results with other Call 2 Mobile projectsMOSAIC aims to exchange results with other Call 2 Mobile projects
• MOSAIC has a think-tank role; explores good practices; develops scenarios, roadmaps and RTD agenda; has AMI launching role, will act as “breeding ground” catalysing innovation
• MOSAIC will explore potential linkages between national programs to create more impact and synergy with FP6-FP7
• MOSAIC could utilise and sythesize inputs from other Call 2 Mobile projects: technology vision, access to testbed results
• MOSAIC could help develop a European-wide vision and approach to validation environments for mobile work applications
• MOSAIC could strengthen and complement dissemination and knowledge exchange tasks of Call 2 projects
Overview of MOSAICWork Activities
Overview of MOSAICWork Activities
MOSAIC WP1 Scenarios, roadmap, RTD agenda, joint innovationWP1 Scenarios, roadmap, RTD agenda, joint innovation
• Formulate state of the art vision: mobile worker, workplace, broader working environment issues
• Bring available mobile workplace vision and scenarios together
• Bring available roadmaps together (Future Workspaces, COCONET, Rural WINS, NESKEY, Roadcon; company roadmaps)
• Discuss with stakeholders (end-users, producers, technology providers, participants in EU and national programmes)
• Identify potential high-value initiatives for mobile work innovation at national and international level and identify collaboration opportunities
Mobile Workplace vision and scenario
development
Development of a RTD roadmap implementing
the vision
Preparing joint RTD and
Innovation initiatives
MOSAIC Scenario-driven roadmap developmentScenario-driven roadmap development
The mobile worker and the future
mobile workplace
Employees at work mobile collaborative
workplaces
Applications, systems, products, services
Technologies, tools, system architectures,
platforms
What are the possible scenarios
Innovations and
innovative R&TD
Research and innovationstrategy
Roadmapdevelopment
MOSAIC A possible framework for MOSAIC mobile workplace scenariosA possible framework for MOSAIC mobile workplace scenarios
Guided CooperationMaintenance engineer, working for
several companies providing resources
Individual behavior,
hierarchical control
Focal CooperationSemiconductor company managing
global supply network
Group member attitude,
hierarchical control
Contingent CooperationSelf-employed IT-specialist,
collaborating in temporary teams
Individual behavior,
self-organising
Agile CooperationSMEs collaborating in self-coordinated
network jointly pursuing opportunities
Group member attitude,
self-organising
Individual at work
Community and group
Self-organisation
Hierarchical organisation
MOSAIC Mobility patterns and user requirementsMobility patterns and user requirements
MobileMobile Campus MobileCampus Mobile Desk-basedDesk-based
• Typically works between many locations
• Regularly works in a preferred office neighborhood in sites or in Drop-in centers, no dedicated workspace
• Most daily work resources are or could be portable or connected remotely; other resources and archives are found in the office neighborhood
• May work from home up to 2 days a week
• Typically uses a dedicated or team workspace in a Nokia location
• Most daily work resources (e.g. people, technology, equipment, documents) are and should be office-based
• Preferred desk is typically used but should be cleared and made available to others when out
• Occasionally uses a drop-in center or works at home/remotely
• Typically works in one location but is highly mobile and away from the desk e.g. in meetings or labs a lot
• Regularly works in a preferred office neighborhood in one site, no dedicated workspace
• Solutions for managing storage and personal materials often required
• Occasionally uses a drop-in center or works at home/remotely
These mobility patterns, combined with content of work, will lead to different user profiles which in turn determine space and technology support requirements.
+Mobilitypattern
Workcontent
Usercommunity
profiles
“Menus”of solution
options
MOSAIC WP2 Domain-Specific Innovation in Mobile WorkplacesWP2 Domain-Specific Innovation in Mobile Workplaces
• Collect and analyse interesting cases of mobile workplaces
• Identify stakeholders and bring together key actors to specify requirements, future visions ad scenarios form innovative mobile workplaces in 3 key sectors
• Develop roadmaps to implement the scenarios, and identify the challenges
• Validation and creation of momentum involving stakeholders (end-users, producers, research community)
• Work with AMI @ Work communities in creating momentum for change
Identify good practiceIn mobile work
Explore deployment challenges of
mobile workplaces in three key sectors
Identify steps towards realising innovative mobile workplaces
MOSAIC WP3 Network, Communication and DisseminationWP3 Network, Communication and Dissemination
• MOSAIC Future Work Environments Network (national –
international), gain interest and commitment to participate to
MOSAIC, attract members from new EU states
• MOSAIC support of launching AMI @ Work Communities
• Web presence (public website, MOSAIC internal workspace, AMI
communities web support)
• Working groups to be established to focus on specific aspects of
future mobile working environments
MOSAIC WP4 Societal Change Aspects of Mobile Work EnvironmentsWP4 Societal Change Aspects of Mobile Work Environments
• Over-all objective: to address system change aspects of new work environments (ICT, human, organisational, cultural, regulation …), establish dialogue for innovation and develop roadmap for change
• Develop innovation and societal change concepts and framework in relation to new work environments
• Address “ system change” , “ innovation systems”, “ transition”, “ learning” concepts as related to workplace innovation
• Build framework enabling to address challenges and change issues enabling innovative future workplaces
• Develop and discuss innovation and change strategies in relation to new work environments and mobile workplaces
• Identify major issues and bottlenecks for innovation and change
• Develop vision and roadmap to implement innovation
MOSAIC Frameworks to address systemic innovation in work environmentsFrameworks to address systemic innovation in work environments
• Transition Management (Kemp-Rotmans a.o.)• Complex systems innovation requires transformation of regimes of dominant
practice and interest (water, agriculture, healthcare)• Niche based model of regime transformation • Predominantly descriptive approach, theory not very discriminative but provides
useful framework of thinking, in combination with other frameworks• Focus on policy frameworks, not on industry sectors and business innovation,
• National Innovation Systems (Porter): • “Diamond” of interacting determinants enabling competitive advantage: factor
conditions; demand conditions; industry network; firm strategy, structure and rivalry; government role
• New work environments may strengthen the diamond for creating better factor conditions and industrial networks
• Business oriented specific frameworks• Christensen ‘ The Innovators Dilemma’: forces that shape disruptive innovation• Varian / Shapiro: innovation in network markets
• Many socio-technical innovation and organisational learning approaches available focusing on work and organisation
MOSAIC Elements of a framework supporting mobile workplace innovation (1)Elements of a framework supporting mobile workplace innovation (1)
• Subject of innovation (layered): mobile work, worker behaviour, work organisation, organisational structures, working life framework conditions (regulations etc); societal system
• Different possible pathways and outcomes of innovation, not one single outcome, and uncertainty as regards process, success or failure (learning)
• Different strategies for innovation in a networked environment
• Actors and interests supporting or blocking innovation strategies (see} Moore, Crossing the Chasm)
Societalsystem
Working lifeconditions
Organisationstructures
Workplace and team
Mobile worker and task
MOSAIC Issues in system change to enable new work environmentsIssues in system change to enable new work environments
• Role of networks as arenas for learning at different levels
(individual, group, organisation, network) • Strategic networks
• Learning networks
• Transformational networks
• Professional networks
• Diversity of interplay between national innovation system factors,
established practices / norms, actor strategies in different contexts
• Link interests of actors to initiate, design, engineer, validate and
introduce workplace innovation• Role of national / international proving grounds or testbeds as catalysts of good
examples
• Connect national and international “dots” to develop critical mass and positive feedback
(Innoflex)
MOSAICEuropean network of community based test beds for validating cross SO innovative mobile applications, technologies & services for AMI communities
European network of community based test beds for validating cross SO innovative mobile applications, technologies & services for AMI communities
What is it?
An enabling technology platform in a real life community (Living Laboratory) to test and validate mobility innovations for work-life applications. It provides service and system integration services to public and private introductions of innovative mobility services. It tests business models, new value chains for self sustainability and business viability. It focuses its research on different aspects of user research. As a macro model it validates digital convergence and tests interoperability of different technologies and applications.
Basic Principals
It is open for trusted participation of all willing and competent participants. It nurtures open system architecture and standard interfaces. It serves as well small service providers as academic research innovations as a true market environment test-bed to validate sustainability of innovations. It creates an European public-private network to speed up innovation to market of important Information Society Innovation.
Some encouraging signs of emergence of this is taking place in Europe….
MOSAIC MOSAIC Network on Future Workplaces: Connect for InnovationMOSAIC Network on Future Workplaces: Connect for Innovation
• NIWL / SALTSA
• Hungarian
Development Plan
• IPTS-JRC
• OPTIC
• UKWON (Hi-Res,
Innoflex etc)
• EUFORIA
• Law University
Lithuania
• COCONET
• Future_Workspaces
• NESKEY
• ROADCON
• PAMPAS
• RURAL WINS
• INTELCITIES
• WWRF – WWI
•Freeband (NL)
• MAP Forum (D)
• Mobile Media (D)
• Test Bed Finland
• Healthy Working
Centres (UK)
• Integrated Projects
SO Mobile (wearIT @
work, MyCAREVENT,
MobiLife, LIAISON)
Partners National level Networks
MOSAIC MOSAIC CalendarMOSAIC Calendar
9 March: MOSAIC Kick-Off
10 March: AMI @ Work Communities
5-6 April: Mobile Work Vision and Good Practice workshop, Helsinki
14 May: AMI, Budapest
15 May: MOSAIC workshop, Budapest
7-9 June: AMI Launch, Brussels
November: AMI at IST2004, The Hague