3070 Mexico User

Group Meeting

2012

Service and Support Updates

Jeff Massaro

Latin America Service & Support

Manager

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2

Agenda

1. Discuss NEW 3070 ICT Max and Flex Support Agreements

– Understand Support Lifecycle

– Max and Flex Descriptions

– Comparisons

– Benefits and Summary

2. PC controller 3-in-1 upgrade support agreement

3. Additional Support Tools:

– www.agilent.com/see/support

– Solutions Knowledge Base (SKB)

4. Questions?

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EOS Strategy and Timeline

September 14, 2012Page 3

Active Product Life

Support Contract Cost

Discontinuance End of

Guaranteed

Support

End of

Extended

Support

Final

EOSEnd of Life

EOS Strategy – The Hardware Support Reality

System Support Life*>= 5yrs

Limited

SupportNo Agilent Commitments

For latest EOS updates http://www.agilent.com/find/eosletter

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NEW: ICT Max and Flex Support Structures

New, simplified SPN (Support Product Number) and Quoting

Structures

Module card defined as card that can be installed into the module

(ASRU, control and pin cards)

Was only on Series 5 – now offered on Series 2, 3, and i3070 as well

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Test head Parent

Module cards

SPN

SPN

Test head Parent

Test head Child

Controller Child

Ctrl Card Child

Pin Card Child

SPN

SPN

SPN

SPN

OLD NEW

Simplified

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ICT Max and Flex: Support Structure Simplified

Max

Flex

• Test Head

• Includes full HW support, Software Updates, module cards, and onsite calibration

• Test Head (includes PC controller with obsolescence coverage, test head HW) • Options:

• Consumables

• Onsite calibration service

• Software Updates

• Extended Support (EOS)

• Choose support level for Module cards

• Unlimited replacement

• Limited

5

ICT Max Support Service

September 14, 2012

Agilent Restricted

6

Test head includes PC

HW support indicates number of module activated

TDW SW update

ICT Flex Support Service

September 14, 2012

Agilent Restricted

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Test head includes PC

HW support

Post EOS ext support

Upgrade support

Consumables

Onsite Cal service

SW update

Module cards

HW support1

Post EOS ext support

Upgrade support

Limited Parts PXA2

Note: 1. HW support service level follows that of test head

2. PXA is credit-basedTDW SW update

PC Obsolescence Protection – what is it?

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What happened when

your obsolete system

controller is down?

Only ICT Max or Flex

include PC obsolescence

protection!

A replacement based on

the spares availability at

that moment:

1. Same/similar model of

controller

2. Newer model of

system controllerIPC

HP XW4200/4300/4400

HP XW4600

rp5700

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Compare to existing offerings

Service Deliverables Today SPN Max Flex

Simplified quotation and easier to understand No Yes Yes

System HW support with part replenishment Yes Yes Yes

PC support Optional Included Included

PC Obsolescence protection No Included Included

Onsite system calibration service Optional Included Optional

Software Update Service (SUS) Optional Included Optional

Combine with limited part agreements Yes No Yes

Support for modules cards: pin, control, access,

and ASRU

• ASRU cards in

test head

• Other cards

are optional

• All module

cards are

covered

• Module card

support is

optional

Post EOS support or upgrades SPN available No No Yes

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Confidentiality Label

Key Benefits of Max & Flex Support

ICT Max ICT Flex

• Pick and choose based on needs, including module cards, software, calibration, etc.

Customizable

• Include TH HW, PC, annual license for system calibration Base Protection

• Options for unlimited or limited module card coverage

Pre-defined Replenishment

• PC controller

• Options for post EOS extended or upgrade support

Obsolescence Protection

• Options for replenishment of consumables and accessories replacement

Consumables & Accessories

September 14, 2012

Confidentiality Label

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• One system and one support product number (SPN)Simplicity

• Covers whole system hardware (HW) , PC, system calibration and Software Update

Completeness

• Provides complete 3070 support at great price

Value

• Includes replenishment of consumables and accessories replacement

Consumables & Accessories

Example of an Existing Support Quotation

NEW MAX/FLEX QUOTES: Typically only 2 or 3 lines total per system.

Shorter, Simpler, Easier!

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Summary:New Support Agreement: ICT Max and Flex

1. Simple and Flexible

2. Quotes Easier to read and understand

3. Either Full Service or Sufficient Coverage (Limited)

4. Options for Standard or post EOS or Upgrade support

5. Options to include Consumables and Accessories

12 September 14, 2012

Confidentiality Label

Max

Flex

3-in-1 PC Upgrade Support Agreement

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Sign up now to enjoy

1. Latest PC Controller for your 3070*

2. One-time software upgrade

3. One year hardware support and software

upgrade subscription

Benefits

1. Speed up with latest controller HW,SW & OS

2. No need for capital budget

3. Pay over duration of support agreement

rp5800 Key Specifications:

Windows 7 Professional 32-bit

Intel Core i5 Processor, 4GB memory,

250GB SATA Hard Drive•Available from June 2012

•Current model is rp5700 with Win7 with i3070 08.20p Microsoft and Windows are either registered trademarks or trademarks of

Microsoft Corporation in the United States and/or other countries

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Agilent Support Website:

www.agilent.com/see/support

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Solution Knowledge Base

Please visit the Agilent.com Website for more about these tools

• Make sure you are register MyAgilent user account and select Printed Circuit Board Test and Inspection Update Service. Access is provided to ALL support agreement customers

• If you are already my MyAgilent user, you can update your service to include the Solutions Knowledge Base www.agilent.com/find/skb

• Allow customer to query the knowledge base for support information for ICT, AXI and AOI system

• http://www.agilent.com/find/systemsupport for more support information

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