support communities
DESCRIPTION
Support Communities. Site upgrade/migration update. Support Communities. Increase user satisfaction Provide an easy way to find knowledge Give everyone instant access to solutions to issues Product Information and Announcements Interact with Peers, Experts, and Bentley Colleagues - PowerPoint PPT PresentationTRANSCRIPT
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© 2014 Bentley Systems, Incorporated
Support CommunitiesSite upgrade/migration update
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2 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Support Communities
• Increase user satisfaction– Provide an easy way to find knowledge– Give everyone instant access to solutions to issues
• Product Information and Announcements
• Interact with Peers, Experts, and Bentley Colleagues
• Join an Industry Community
• Share Best Practices and Solutions
• Become a Bentley-empowered Most Valuable Professional (BeMVP)
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3 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
• Provide proactive support– Known issue alerts and self-healing – Promote adoption of new features
• Not just English– Taking localization into account
• Gain support efficiencies– Minimize ”easy”/repeat questions (answers are online)– Allow for more focus on complex issues– Extend insights, support reach, market influence– Facilitate business scalability
Support Communities
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4 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Increased Value to Bentley SELECT
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5 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Getting There
Direct to Be Communities– http://communities.bentley.com/
Via Bentley CONNECT– http://apps.bentley.com/bentleyconnect/
Via RSS feeds Via www.Bentley.com
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6 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Community Look and Feel
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7 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Community Look and Feel
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8 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Community Look and Feel
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9 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Product Category
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10 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Forum – Your Discussions
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11 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Forum – Verified Answers
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12 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Question or Discussion?
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13 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Forum – Verified Answers
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14 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Improved Search
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15 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Filter Your Search
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16 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Useful Places
• The Bentley Institute Blog– Posts about current training availability:
• Free training includes:– Online QuickStart courses– 2013 LEARNing Conference Materials, e.g. The Building Track
Learning Path:http://learn.bentley.com/app/Public/ViewLearningPathDetails?lpId=104237
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17 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Coming Soon!
• Project-related communities– Including things like IM abilities for project constituents
• Ideation
• Calendars
• Product documentation and ReadMes
• Reuse of information across other Web properties
• Closer connection with webinars
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18 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Coming Soon!
• Role-based access
• Mobile experience
• Easier navigation and content harvesting
• Reputation
• Among a number of other things