supply chain segmentation_copenhagen business school
TRANSCRIPT
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Supply Chain Segmentation &
AnalyticsCopenhagen Business School
September 2015
Troels Kyhn JakobsenSenior Consultant
ABC Softwork
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Today it is not possible in an easy way to generate a simple overview of what is in stock across the value chain. The existing reports are cumbersome and lacking a lot of important and relevant information.
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”Many supply chain executives are too technical when they talk about how the supply chain contributes to cash flow, working capital, sales and products. The way they communicate is not understood by sales, product development, finance etc. and that affects the supply chain performance.”
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At a time when, generally speaking, information is abundant and connectivity is more feasible than ever, supply chain executives still rank visibility as their greatest management challenge. Although more information is available, proportionally less is being effectively captured, managed, analyzed and made available to people who need it.
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When Ron Williams became the head of operations at Aetna, in 2001 (he became president in 2002 and CEO in 2006), he found that all the divisional heads could show him a spreadsheet with performance data indicating that their divisions had been profitable the previous year—even though Aetna as a whole had recorded a loss of almost $300 million!”
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Technology & Advisory
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The core product
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From data to insights
BC
AA
CC
BB
CB
AB AC
BA
CALow
High
LowHigh
”Analytics simplify data to amplify its value.”
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Each item with an ABC code
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Business case
”ABC has been implemented in the whole organization and is now being used by procurement, production and inventory management. Today, ABC is part of our corporate language – but also part of our communication with suppliers and wholesalers.”
Jan Erik SørensenProject ManagerNKT Cables Denmark
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Companies
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Those able to create a common stream of information, a common language and a common view of the business will see more than just incremental increases in business efficiency – they will also enjoy massive competitive advantages
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ABC Analyzer grundlægger ”et fælles sprog” mellem leverandør og kunde og hjælper parterne med at italesætte deres forventninger fra indkøbspriser til leveringsvilkår og returrettigheder:
• De bedste kunder får den bedste service
• Tilpassede kundeservices• Tilpasning af produkt-mix• Adfærd afspejles i priser og
rabatter• Fakta-baseret dialog & forhandling
af kerneydelser, services & cost-drivers
• Konstruktiv udvikling af kunde-leverandørrelationen
ABC Analyzer angiver den enkelte vares ABC kode (prioritet) og hjælper leverandør og kunde med at tydeliggøre prioriteter og behov over for hinanden per ABC kategori:
• Specifikation af aftalevilkår• Fokus på de mest
værdiskabende kunde-/leverandørrelationer
• Leveringsvilkår• Leveringssikkerhed• Servicegrad per kategori• MOQ per kategori• Returrettigheder per kategori• ABC segmentering af
leverandører
PROCUREMENTSUPPLIERSABC Analyzer er et styrings- og kategoriseringsværktøj som hjælper indkøbs- og økonomifunktionen med at balancere 3 nøglefaktorer i værdikæden: omkostninger, service og profit:
• Dobbelt ABC analyse• Alle varer i 9 strategiske
kategorier• Differentieret indkøbsstyring• Kapitalbinding ”de rigtige
steder”• Øget leveringsevne• Kommunikation fremad og
bagud i værdikæden • Udvikling af eksterne og interne
kunde- og leverandørrelationer
ABC Analyzer er et strategisk og kommercielt styringsværktøj som hjælper salgsledelsen med at segmentere kundeporteføljen, udvikle salgsstrategien og sikre den rette adfærd i salgsstyrken:
• Kundesegmentering• Individuelle kunderegnskaber• Gennemsigtig kundelønsomhed• Differentieret kundeservice• Analytisk grundlag til
strategiudvikling• Udvikling af salgs- og
servicekanaler• Prioriteret salgs- og
marketingindsats• Ledelsesværktøj til salgsstyrken
CUSTOMERSSALES
Communication across organizational boundaries
ABC accumulates data to build a model that facilitates understanding and decision-making on complex trade-offs across
the supply chain.
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THE ABC THEORY
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”The vital few and the trival many”
Products Value
20 %
80 %
Too much time spent on peripheral business, too little time spent on core business.
80 %
20 %
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Value vs Consumption
SameABC label?
Stock value
Stock value
Product XYValue1 mio.
Value1 mio.
Product AB Frequent
Rare & Infrequen
t
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A
B
C
Value 12 months
Items counting 80% of total value
Items counting 15% of total value
Items counting 5% of total value
A
B
C
Consumption 12 months
Items counting 80% of consumption
Items counting 15% of consumption
Items counting 5% of consumption
Categorization based on value & consumption past 12 months
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Tid
Building stock
Back order
Balance
Product lifecycle
C
C
Scrap
A
A
Product lifecycle
Phase in
Growth &Maturity
Phase outB
B
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High consumption Low consumptionHi
gh v
alue
Low
valu
e
Segmentation
”Dead stock” Spareparts
Product scope
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ABC TECHNOLOGY
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Items per category
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Items per category (graph)
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Stock value per category
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Revenue per category
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Dashboard
”The power of analytics is to turn huge volumes of data into a much smaller amount of information and insight.”
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98
90
95
100
Service level…Stock turn-over…
Forecast accuracy…Working capital/stock…
Safety stock…Etc.
…per category
95
KPI per category
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Many picks Few picks
Backorder risk
Excessive stock
Execution
• High inventory• Buy-to-stock• Make-to-stock• Safety stock• Customer promises• Reliable suppliers
• Low inventory• Buy-to-order• Make-to-order• Sales forecast• Return policies• Pricing• Product scope?
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CFO
Sales
Production Procurement
Logistics
COO
CCO
Stability & big batches
Volume & discounts
Effectiveness!
Working capital!
Flow
Products & high service
Revenue & profits
Alignment
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STEP1: SILO MINDSET Reactive leadership, no standard processes, uprofitable growth.
STEP2: INFORMATION SHARING.Few shared metrics, excel management, ad hoc procedures, limited visibility.
STEP3: TRANSPARENCYLess gut feeling, shared metrics, organizational and strategic alignment,
STEP4: STRATEGIC PARTNERSHIPSOutside-in, VMI, relationship building.
STEP5: ASPIRATIONAL END-TO-END Customer & supply chain segmentation, full transparency, profitable growth
Supply Chain Maturity
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BC
AA
CC
BB
CB
AB AC
BA
CA
Høj profit Lav profit
Høj
omsæ
tnin
gLa
vom
sætn
ing
Omsætning Dækningsbidrag 1 Dækningsbidrag 2 Share-of-wallet Size-of-wallet Kundebesøg Salgsordre
Kundesegmenteringsmodel
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9 segments
4 strategicsegments
Revenue per segments