Summing up

Jaco CilliersCountry Director, UNDP India

Key goals

The symposium was organized with the objectives:

• To foster a spirit of excellence in public administration, disseminate, and learn from the innovative best practices and extra-ordinary achievements in improving public administration and governance.

• To facilitate replication of high impact initiatives.

• Rich experience sharing of 22 global examples of public administration reforms and public service delivery.

• From different and wide ranging sectors such as Health, National identification, trade, finance, property formalization, poverty alleviation, government performance management, personnel management and HRM, Management information systems, E-governance, and Service delivery through technology, partnerships of public-private-CSOs/communities of service delivery.

Why was this Symposium unique?

Global examples: what was unique about each initiative?

• Ecuador's budget with gender approach reduced gender gap in public investments and development results.

• Ethiopia empowers women civil servants through opportunities in higher education.

• Brazil's Pernambuco State trains over 97000 rural women for better livelihoods and educates them on their rights.

• Rwanda's one-stop crisis centers ensure timely response to victims of gender based violence .

• Delhi gender resource centers provides public services to vulnerable women.

• 'Uruguay Competes' e-portal brings transparency in civil service recruitment.

• Dubai's smart government centralized electronic services makes customers happy.

• Trinidad & Tobago's single electronic platform improves ease of doing business.

• Bahrain’s national health information system improves access to quality health care.

• Malaysia's e-Kasih, provides an integrated information system about the poor, which enables transparent delivery of benefits.

• Tanzania gives property rights to economically empower informal settlers.

• Senegal’s electronic ORBUS system makes export and import approvals easier.

• Gujarat, India leads the way in public grievance redressal at all levels of governance.

Global examples: what was unique about each initiative?

Global examples: what was unique about each initiative?• Ghana links performance of civil servants to organizational and

national targets .• Singapore's public sector outcome report is unique since it blocks

budget system, and creates a rolling innovation fund.• Peru enables delivery of public services to 11 mn vulnerable

children through identity cards.• Digital Service Centers in Bangladesh have improved access to

service for millions of people.• Korea’s Integrity Assessment and “Overall Integrity Index” has

helped in reducing corruption by regularly assessing and disclosing their integrity levels .

• Thailand’s Integrated Capacity Building Model has helped in reducing vector borne diseases such as Malaria.

• Mobile Sewa of India helps in delivery of public information and several services to all citizens through mobile applications.

Key takeaways & lessons: what makes initiatives succeed?

• Engaged strategic leadership is important to kick-start reforms.• Mobilize political support and financial resources .• Analyze context and use data at all stages of design and implementation• Ensure consensus, commitment and cooperation of all stakeholders right

from the beginning.• Change laws, policies to help sustain reforms.• Build partnerships between government, private sector, CSOs and CBOs for

service delivery.• Communicate change closely and help stakeholders adapt to change.• Integrate technological innovations as appropriate to local contexts.• Invest heavily in staff training and sensitization to overcome resistance.• Empower key stakeholders in the change process—for example, staff could

be involved in suggesting system improvements.• Benchmark of quality standards for service delivery.• Publicize results effectively.

Way forward…• Continue this initiative to share global knowledge and

best practices—documentation and dissemination.

• Engage with each other through the Global Community of Practice on Government Performance Management an initiative of UNDP, World Bank, Institute of Public Enterprise (Proposal to expand scope ito nclude Public Administration, Governance, and Service delivery)

• Focused learning opportunities—Example: Create exposure programmes for in-depth understanding of specific best practices with UNDP and GOI support