A SUMMER INTERNSHIP PROGRAM REPORT ON

Analysis of EFFECTIVENESS OF HR PROCESS at future retail- hyderabad

BySONU BHANDARI

14051011BBA – 1ST YEAR

Name of the Company: FUTURE RETAIL

A SUMMER INTERNSHIP PROGRAM REPORT ON

Analysis of EFFECTIVENESS OF HR PROCESS at future retail- hyderabad

BySONU BHANDARI

14051011 BBA – 1st year

A report submitted in partial fulfillment of

the requirements ofThe BBA Program (Class of 2015)

KLU Business School

TABLE OF CONTENTS

Acknowledgments..............i

Summary.................………ii

Future Retail Limited…………………….iii

1. An Overview Of The Company

A) Opportunities At Future Retail

B) Sambandh Program

C) Future Supply Chains

D) Future Learning And Development

2. 3 Cet Report

3. Overview Of Hr

4. Objectives And Limitations

5. Methodology

6. Results

7. Discussions

8. Conclusion/Recommendations

9. Abbreviations And Refrences

acknowledgement

University guide – N.D. PRAVEEN

COMPANY GUIDE/ HR - R.V.S DEEPTHI

FACULTY GUIDE - DR. RAJA BABU

STORE KARTA - SILAS PAUL

ASST.STORE MANAGER - VENKAT

OPERATIONAL MANAGER - PRASHANTH PATIL

ASST HR - NAGARAJU

We Have Got Very Useful Support From The Above All The Managing Staff Of Future Retail. There Were Regular Briefing Sessions From (The Store Karta Mr.Silas Paul And The Hr Ms.Deepthi).

First Day Of Internship Was Started With A Crispy Briefing By Our University Guide Mr. N D Praveen About The Rules And Regulations Of The Internship

Soon After There Was An Meeting With The H.R Manager Ms.Deepthi About The Rules And Regulations Of The Big Bazaar. Also Had An Friendly Conversation With The Store Manager Mr.Cilas Paul Briefed About The Working Conditions In And Around The Big Bazaar.

A Task Was Also Assigned By The Operationals Department. In Which The Task Was To Find All The Shelf Edge Token Missing In The Food Bazaar And Reinstall Them. This Activity Is Headed By Asst. Manager Mr.Prashanth Patil

Manager Sir Gave Sales Work And He Gave Supporters For To Know The How To Conduct The Sales And How To Achieve Sales Day Wise Targets And How Approach The Customers This Is My Task At Food Bazaar’s Wednesday Market .

We Had An Great Time With All The Staff Of Future Retail.We Also Got Most Useful Experience Required In The Modern Retail Market.

I Thank All The Staff And My University Guide For Giving Me Scope To Develop My Skill In Practical Knowledge.

SUMMARY

As India’s leading retailer, Future Retail inspires trust through innovative offerings, quality products and affordable prices that help customers achieve a better quality of life every day. We serve customers in 95 cities across the country through over 10 million square feet of retail space.Future Retail is the flagship company of Future Group, India’s retail pioneer catering to the entire Indian consumption space. Through multiple retail formats, we connect a diverse and passionate community of Indian buyers, sellers and businesses. The collective impact on business is staggering: Over 300 million customers walk into our stores each year and choose products and services supplied by over 30,000 small, medium and large entrepreneurs and manufacturers from across India. This number is set to grow.As modern retail drives fresh demand and consumption in new categories, our strategy is based on a deep understanding of Indian

consumers the products they want, and making these products available in every city in every store format. We are in line with our broad objective of being a catalyst in India’s consumption-led growth and being a positive agent of change in the communities we serve.

Future retail limited

As India’s leading multi-format retailer Future Group inspires trust through innovative offerings, quality products and affordable prices that help customers achieve a better quality of life every day.

Future Group’s businesses focus on developing and operating modern retail, brands and distribution networks for the consumption sector in India. Built over more than two decades, the group’s flagship companies focus on three distinct businesses – hypermarkets business operated by Future Retail Limited, an integrated lifestyle fashion business operated by Future Lifestyle Fashion Limited and an FMCG and food distribution business operated by the Future Consumer Enterprise Limited.Retail

Insurance

Services

While retail forms our core business activity, our group’s subsidiaries are present in consumer, insurance, brand development, real estate development, retail media and logistics.We have aligned our business opportunities with the broad objective of being a catalyst in India’s consumption-led growth. In line with leading retailers of the world, Future Group aspires to capture a significant portion of India’s consumption and contribute to a significant proportion of our GDP. As the Indian economy matures, it is upon us to lead India’s consumption story, achieving inclusive and profitable growth with sustainable value creation.

OVERVIEW OF COMPANY

Every day, Future Group brings multiple products, opportunities and services to millions of customers in India. Through more than over 17 million square feet of retail space, we serve customers in 102 cities across the country. Most of all, we help India shop, save and realize dreams and aspirations to live a better quality of life every day.

As India’s leading multi-format retailer Future Group inspires trust through innovative offerings,

quality products and affordable prices that help customers achieve a better quality of life every day.

Future Group’s businesses focus on developing and operating modern retail, brands and distribution networks for the consumption sector in India. Built over more than two decades, the group’s flagship companies focus on three distinct businesses – hypermarkets business operated by Future Retail Limited, an integrated lifestyle fashion business operated by Future Lifestyle Fashion Limited and an FMCG and food distribution business operated by the Future Consumer Enterprise Limited.

Big Bazaar is not just another hypermarket; it caters to every need of your family. Where Big Bazaar scores over other stores is its value for money proposition for Indian customers.

We guarantee that at Big Bazaar you will definitely get the best products at the best prices. With the ever-increasing array of private labels, it has opened doors in the world of fashion and general merchandise, including home furnishings, utensils, crockery, cutlery, sports goods and much more at prices that will surprise you. And this is just the beginning. Driven by aspirations, Future Retail is fuelling a retail transformation in India and finding innovative ways to drive growth. In every business that we are in, in every engagement we have entered, in every relationship, our human capital is the first point of leverage. Our people give Future Retail its energy, culture and ideas.We encourage our employees to think independently, explore innovative ideas and make the best of our retail success story.Future Retail aspires to be an employer of choice in Indian retail - offering exciting new possibilities and encouraging people to rise up to new challenges every day. We engage people who are passionate about what they do, who want to make a difference in the lives of customers, and who live our brand pillars of Indianness, valuing and nurturing relationships and leading positive change.At Future Retail we are committed to the growth and development of our human assets. With an empowering, entrepreneurial culture, we work with the passion and enthusiasm of our people for renewed success.

Dream Big. Grow Far.We're growing in dynamic ways and are looking for people who will enable us to continue our success. We are looking for people who are passionate, adaptable, self-motivated, team players and who reflect our ideology - "Rewrite rules. Retain values".If you share our passion for success, we invite you to be a part of an amazing success story by taking up exciting growth opportunities with us.Future Group is an equal-opportunity employer. We encourage people to join us from all walks of life. To this end, we have implemented numerous training programs that provide our employees avenues for advancement. Our unflagging efforts have ensured that over 80 percent of our people have been positively impacted. This has helped us identify and nurture Future leaders and bringing fresh energy and perspective to the business.

In potential employees, we value

Future Group looks to employee expertise to combine and sustain business and community growth. We are fully committed to India’s socio-economic development and seek the same values in those looking to be part of theFutureGroup family.Starting your caree

opportunities at future retail

There's no better place than Future Group to take your first steps into the world of Indian retail. Discover the exceptional support, learning and growth opportunities across our business.Taking your career furtherIf you're talented, experienced and committed, but are looking for new challenges, in an environment where you can achieve more and genuinely impact the business, then Future Group has limitless opportunities for you. CorporateFuture Group’s mission is to help millions of people in India live a better quality of life every day. But, helping people live better requires more than just saving them money; it is about streamlining our operations in a way that helps

people, protects the environment and drives business growth.Helping Future Group fulfill its mission is an opportunity to make a difference in a unique and powerful way. If our businesses, mission and work ethos appeal to you, explore the career opportunities we have to offer in our Corporate office.StoresEvery day millions of customers turn to Future Group to realize their dreams and aspirations to live a better quality of life every day. This means as a Future Group associate your objective is to help customers through the value we offer in our products, and the values we practice in our everyday work.Keeping millions of customers happy takes exceptional service, knowledge and lots of work. At Future Group, we provide the training and development opportunities to help you advance as far as you want to go in your career.Sambandh program for suppliers

Our Sambandh program aims to foster an environment combining our strengths to create immense value for our supplier partners and in turn, nurture mutual growth.Our suppliers are key players who spot and capture consumer trends. We strongly believe that our vision of serving every Indian consumer will be realized if we abide by our dictum of “Valuing and Nurturing Relationships” with our partners and suppliers. If we succeed in creating this troika of Future Group-

Supplier-Consumer, we will succeed in serving every need of our customers.There are three main aspects of the Sambandh program:Collaborating in business planning and management to ensure optimal growth

Combining our strengths to garner resources needed for expansion to meet our growth needs

Creating joint business plans to provide the visibility needed for planning

Providing access to the performance of products on a regular basis

Joint strategic reviews to analyse performance and arriving at decisions in a transparent manner

Leveraging Future Group resources and making life easier for you

Extending Future Parivaar resources, including facilities and space

Information sharing General assistance

Putting our strengths together to create a unique position in the marketplace

Combining our strengths and creating a unique value proposition through sharing of consumer insights and product knowledge, joint brand-building, value engineering and developing new products.

Future supply chains

FSC (Future Supply Chain Solutions Ltd.) is India's first fully integrated and IT enabled end- to- end Supply Chain and Logistics service provider in India. It provides services to large corporates in Food & FMCG; Apparels, Footwear & Accessories; Consumer Electronics & Hi- Tech; Automotive; Pharma and Light Engineering domain.Promoted by Future Group and Fung Capital, FSC has been a pioneer in modernizing supply chain and logistics by implementing global best practices in the Indian context. This has enabled FSC to provide customized Supply Chain Solutions & Services which reduce Time- to- Market™ and Cost- to- Market™ of customers

Future Supply Chains Offerings:-FSC Supply Chain SolutionsFSC Supply Chain Solutions team studies the business imperatives of customers and designs customized supply chain solutions in collaboration with the customers like:

Supply chain consulting to define business needs and logistics opportunities.

Distribution and Transportation network analysis and design

Warehouse and Facility modeling and layout, including evaluation of Infrastructure and mechanization needs

Evaluation and implementation of Technology. Labor management opportunity assessment. Operational analysis and improvement 3PL capabilities of high-end Warehousing,

Express and Customized Movement Solutions.

For more information

   FSC Supply Chain ServicesFSC’s Service offerings include:FSC Contract Logistics (Warehousing and Distribution )

GST Ready Network across all High Growth Consumption Clusters of India

Facilities are Built-to-Suit, Multi-user and Scalable

Deploying global best practices in Technology & Automation; Indianising and Indigenising to suit Indian conditions

Robust Distribution & Last Mile Fulfillment Network, providing end- to- end solutions

FSC Express Logistics (Express transportation services)

Safe, secure & all-weather movement through a dedicated fleet of containerised vehicles.

Online, Real time consignment tracking through GPS enabled Vehicle Tracking System

24/7, Online Customer Portal which gives end- to- end visibility from pick- up to delivery

Future learning and development

Future Group addresses opportunities in the education, learning and skill development space through Future Learning’s three unique lines of business which leverage the group’s understanding of the consumer-centric business.Future LearningIn 2008, Future Group established Future Learning whose unique strength lies in its rich experience in the learning and development domain, especially across the retail industry. Future Learning’s three focused lines of business are Future Lead, Future Innoversity and Future Sharp.Future Learning offersOrganisational Solutions through Future LeadFuture Lead functions as a centre of learning. It offers a range of customized programmes in leadership, management, personal effectiveness, sales maximization, business processes and customer retention. It also offers audit and consultancy services to corporate clients.

Higher Education through Future InnoversityUnder the aegis of Future Innoversity, Future Learning offers graduate, post-graduate, diploma and certificate programmes.  The graduate and post-graduate programmes are offered in collaboration with Indira Gandhi National Open University (IGNOU).

Skill development through Future SharpIn collaboration with the Ministry of Rural Development (MORD) and National Skill Development Corporation (NSDC), Future Sharp offers skill development programmes to make below-poverty-line youth employable.

3 CET REPORT

RETAIL Winning the Hearts of Indian Consumers

Future Group was conceived as a force to drive domestic consumption and capture every addressable need of Indian consumers.

Future Group makes every effort to delight its customers, tailoring store formats to changing Indian lifestyles and adapting products and services to their desires.The group is credited with creating some of India’s most popular retail chains. The hypermarket chain, Big Bazaar is ranked amongst the top 3 service brands in the country by The Nielsen Company. Other retail chains include, department store chain, Central, outlet stores chain, Brand Factory, sportswear chain, Planet Sports, home improvement and consumer durables chain, HomeTown and Ezone, supermarket chain, Food Bazaar, convenience stores chain, KB’s Conveniently Yours and a growing rural distribution network through Aadhaar.As modern retail drives fresh demand and consumption in new categories, our strategy is based on a deep understanding of Indian consumers, the products they want, and making these products available in every city, in every store format. Future Group offers innovative offerings at affordable prices tailored to the needs of every Indian household.

Pioneers in the India’s retail space, our formats are household names in more than 102 cities across the country

Our stores cover around 17 million square feet of retail space and attract around 300 million customers each year

Future Retail Limited focuses on the hypermarket & supermarket business led by formats like BB, FB, fbb, Foodhall, HomeTown & Ezone.

Future Lifestyle fashion focuses on the fashion businesses with brands & retail formats like Central, Brand Factory, Planet Sports, I Am in and aLL.

Future Consumer Enterprise Ltd is group's integrated food company with Food & FMCG brands & retail formats like KB’s  conveniently yours & Aadhar . It also has Interest in Food Parks .

FSC SUPPLY CHAIN SOLUTIONS .

Means :- Future Supply Chain

It’s help full to do Retail services. Uses of FSC is

FSC Supply Chain Solutions team studies the business imperatives of customers and designs customized supply chain solutions in collaboration with the customers like:

Supply chain consulting to define business needs and logistics opportunities.

Distribution and Transportation network analysis and design Warehouse and Facility modeling and layout, including evaluation of

Infrastructure and mechanization needs Evaluation and implementation of Technology. Labor management opportunity assessment. Operational analysis and improvement 3PL capabilities of high-end Warehousing, Express and Customized

Movement Solutions.

What Is Future Supply Chain?

FSC (Future Supply Chain Solutions Ltd.) is India's first fully integrated and IT enabled end- to- end Supply Chain and Logistics service provider in India. It provides services to large corporates in Food & FMCG; Apparels, Footwear & Accessories; Consumer Electronics & Hi- Tech; Automotive; Pharma and Light Engineering domain.Promoted by Future Group and Fung Capital, FSC has been a pioneer in modernizing supply chain and logistics by implementing global best practices in the Indian context. This has enabled FSC to provide customized Supply Chain Solutions & Services which reduce Time- to- Market™ and Cost- to- Market™ of customers

These are Future Group Technology’s. That’s why the Group getting good profits and running successfully.

BUSINESS TECHNOLOGY’s SERVICES

Business Technology Services (BTS) is an IT Service provider focused on retail and allied consumption sectors. This IT service provider arm of Future Group was established in 2007 with a mandate to develop and deliver end to end technology solutions to Group's retail, logistics and other businesses. Over the years BTS has built strong solutions and delivery capabilities with significant traction across all key retail formats of Future Group.Currently operating from Mumbai and Ahmedabad we also have support personnel across major cities like, Gurgaon, Kolkata and Bangalore. Through a robust vendor partnership the team enables IT operations across the country. BTS has a state of art centre with 400 seats in Ahmedabad – this is the primary delivery centre to provide services. Business Technology Services has a unique network of service model that innovatively integrates consulting, application development, infrastructure and project management.

FUTURE GROUP BRANDS

Our company maintain huge number of Brands in stores

Future Group has built an attractive portfolio of some of the fastest growing consumer brands in India. This activity is led through Future Brands India Limited, a specialized subsidiary company set up to create and build powerful brands that address the aspirations of the new Indian consumer.

FASHION BRANDS JOHN MILLER, RTG, BARE, DJ&C, SCULLERS, UMM, BUFFALO, INDIGO, NATION.

ELECTRONIC BRANDS

K O R Y O I Q I P T24 TALK 24 UNPAID

These are all main brands of Future group Retail limited.

LEARNING AND DEVELOPMENT

Future Group addresses opportunities in the education, learning and skill development space through Future Learning’s three unique lines of business which leverage the group’s understanding of the consumer-centric business.

FUTURE IDEAS of 2015

A New year brings with it many new hopes , ideas and perspectives at the cusp of 2015

Mainly the Future group focus on some of occasions

1. Festive feasts on Saturdays (Weekends clubbed with festivals and a late festival schedule)

2. Lower Prices Guaranteed (Achhe din a head ?)

3. Wedding & no Mahurats (The longest period of no mahurats)

4. Kitchen as assembly lines 5. Technology on Arms

(Wearable Devices ) 6 . Another Kumbh ( Godavari Kumbh mala gets nation’s attention ) 7 . Cricket worlds cup 2015 ( watch it on your mobile ) 8 . Tirthas on Ganges ( Allahabad , Ujjain , Nashik , Haridwar )

The Future group see these traditional time for conducting marketing . These are the Future group ‘s 2015 ideas .

Example

The Godavari Kumbh will celebrated on this year july month that’s why the future group want to do market on Rural areas in India . They want to sale some sort of shampoo’s , soap’s ,like that this is the new kind of pre planed strategy .

Empowering for women ‘s

By promoting work and self – sufficiency for women , future group is advancing the cause of women is society and collectively strengthen the fabric of communities .

COMPETITERS OF THE COMPANY

In Indian Retail market sector the Future Group is one of Top company . The Future group also have competition from some of National Retail company’s . now find some of company’s .

Reliance Retail ITC Retails Spencer’s More Stores

These four company’s are top most competitors for FUTURE GROUP.

SWOT analysis of FUTURE GROUP COMPANY

Parent company : Future Group

Category : Retail

Sector : Life style and Retail

Tagline / Slogan : Indian tomorrow

USP : Deliver everything to every one .

STP

Segment : Cost conscious group Target group : Middle class and upper class Positioning : Every thing to every one in Profitable manner .

STRENGHTH OF FUTURE GROUP

1. Wide presence in India covering almost all major cities and towns

2. Efficient ,cost conscious committed quality service

3. High brand equity in evolving market

4. Variety of products under single window increasing the chances of customer time and choices

5. Has an employee base of over 35,000

6. Everyday low prices, which attract customers, and has a Huge investment capacity.

7. It offers a family shopping experience, where entire family can visit together.

WEAK NESS OF FUTURE GROUP

1. Dependent heavily on India, and is susceptible to foreign players

2. Stiff competition from global players means market share growth is limited

3 . Extremely Popular means heavily crowded during festive / discount seasons.

Opportunity’s of FUTURE GROUP

1. Evolving customer preference in recent year

2. Organized retail is minute in India3. Global expansion and Tie – ups with international brands .

Threats for FUTURE GROUP

1 . Global players trying to enter into Indian Market .

2 . Low priced products could be perceived as low quality product 3 . Government policies are not well defined in country like India .

Competitors for Future Group Retail

1. Reliance Retail 2. Birla Group Retail 3. K . Raheja Group 4. Walmart .

This is the SWOT analysis about FUTURE RETAIL LIMITED .

Latest News & Events

Katrina kaif & Varun Dhawan are the new faces of fbb BIG BAZAAR’S The Great Indian Kitchen festival’s back .

Company’s Purpose

Future Group was founded on a simple idea . Re write rules , retail values . this fundamental belief created a new kind of market place forever transforming Indian retail .

OVERVIEW OF HR PROCESS

MAN POWER PLANNING RECRUITMENT

JOINING FORMALITIES

ADMIN FORMALITIES

INDUCTION

TRAINING

PAY ROLL

EMPLOYEE ENGAGEMENT

PERFORMANCE APPRAISAL

EXIT INTERVIEW

OBJECTIVES AND LIMITATIONS

In my SIP location BIG BAZAAR (F.R.L) our HR manager R.V.S Deepthi assign some objectives for to know the importance of HR Manager in Retail organisation. Following are the main objectives. From my reporting date on words 11 – 05 – 2015 .

GM ( General Marchandise ) the Store .

Survay on Employee’s Satisfaction Bar Code Scanning at FOOD BAZAAR . Employee’s Recruitment Process Sale’s at Food Bazaar . Make Profit Club Cards Know the ESIC card Importance New Bank Accounts open for New Employee’s Logistics Operations CSD ( Customer Service Deportment ) T24Talk 24 sim card services Employee’s Encouragement New Team Member Interview Process Signature on the Employee’s Provident Fund Scheme.

These activities are done by me at BIG BAZAAR . In this 6 week process From 11 – 05 – 2015 to 20 – 06 – 2015 ) .

Bar Code Scanning at Food BazaarIn Food Bazaar there is N number of Food Products and Grooming Products is there . some products have no Price Tags . that’s why we are capture the Product price Tags like ex:- Surf excel – 8901030409219 – 207/- in there 2 price tags are needed . This is the way to scanning process .Know the Importance of ESIC E S I C – EMPLOYER STATE INSURENCE CARPORATION This scheme was stated by Central Government of INDIA . It is needed for every private employee.Eligibility for ESIC: - All employees on a gross salary of Rs:- 15000/- less only eligible. Above 15000/- people are not eligible for this scheme.This identification process is conducted by central govt employee in our organization. The Employee said to me every private organization up to soft ware company to Retail shopping malls. Advantages of ESIC: - This scheme people get free health services from every corporate hospitals up to 50,00,000/- Every Month Employers share contribution 4.75%Employee Gross salary share contribution 1.75%This process is Done in this week day one on my work place. LOGISTICS OPERATIONS AT BIG BAZAAR WORK : - NSM INWORD REGISTER VERIFICATION BIG BAZAAR IN WORD REGISTER VERIFICATION FOOD BAZAAR IN WORD REGISTER VERIFICATION . NSM – Non saleable goods in word register

Mainly importance of these register we are know from these work importance of Inward Date , Quantity , GRIN – Goods Receipt Inward quantity .These are my Objectives assign for me in my SIP Location Ameerpet BIG BAZAAR .

Employee’s Encouragement In Big Bazaar Store’s the F.R.L authority conducted monthly program for Employee’s encouragement program . Even they celebrate Employees Birthday’s also . In this situation I know employee’s encouragement is most important in Retail services. These are the Target’s & Tasks for to know the importance of each and every department that’s why our HR Manager assign these work’s for me .

EMPLOYEE’S RECRUITMENT PROCESS

In Big Bazaar store employees recruitment process is going in a certain way of Structure . First the HR manager conduct Interview , gathering candidate details , Department allocation , Joining kit preparation , Provide ID card , these are all process of employee’s recruitment in BIG BAZAAR . From These we are also conduct Interview for Team Member’s (T.M) our HR Dept gave some sort of guide line for Interviewing a candidates.From Joining application Kit on words also we are all know how much details are require for recruit the people.

Societal

HRM may contribute ethically and socially regarding the needs and challenges emerging in the society. If an organization fails to use its resources for society benefits in ethical ways it may lead to restriction by society. For example, society may limit the HR

decisions through laws in hiring, it may limit laws that address discrimination, laws regarding safety or other areas of concern.

1. Organizational

The main objective of HRM is to achieve organizational goals by bringing organizations effectiveness. HRM is not an end but it is a means to assist the organization in order to objectives

2. Functional

Functional objective of HRM deals with contributions of each department regarding their need and effectiveness in order to attain organization goal. All the resource or skill set get wasted if HRM is not able to fulfill up with the organizational demand.

3. Personal

HRM also deals with personal objectives of the individuals so that personal and organizational objectives can be met or order to achieve maximum production and attain competitive advantage. These personal objectives are important in order to maintain, retain and to motivate employees. If this not done employees dissatisfaction and poor performance will result in attrition or low productivity.

METHODOLOGY

Business Technology Services (BTS) is an IT Service provider focused on retail and allied consumption sectors. This IT service provider arm of Future Group was established in 2007 with a mandate to develop and deliver end to end technology solutions to Group's retail, logistics and other businesses. Over the years BTS has built strong solutions and delivery capabilities with significant traction across all key retail formats of Future Group.Currently operating from Mumbai and Ahmedabad we also have support personnel across major cities like, Gurgaon, Kolkata and Bangalore. Through a robust vendor partnership the team enables IT operations across the country. BTS has a state of art centre with 400 seats in Ahmedabad – this is the primary delivery centre to provide services. Business Technology Services has a unique network of service model that innovatively integrates consulting, application development, infrastructure and project management.

Another important differentiator is the ability to leverage India's Greenfield, low-legacy retail environment achieved by adopting an architecture that emphasizes on network-centricity, software as a service, open-source based applications and an open delivery model. These features combine to deliver Future Group

significant cost, flexibility and scalability advantages apart from better focus on core business and quicker time-to-market.

Future Group, connects to a diverse and passionate community of Indian buyers (220 mn), sellers and businesses (30,000).It is therefore, extremely critical to understand the Indian consumers, sellers and buyers at various levels, in various contexts. To understand theirbeliefs and rooted practices, its relevance on consumption, the highs and lows of consumption cycles that influence planning, forecasting & sales.In doing so, not only does it help to increase market-share but also creates mindshare and heart-share, which are very critical where the longevity of a Brand is concerned.

RESULTS

A task of taking a survey on the employees for the job satisfaction by H.R department. By interacting with each and every staff in the store.A task was also assigned by the operationals department. In which the task was to find all the shelf edge token missing in the food bazaar and reinstall them. This activity is headed by asst. manager mr.prashanth patil .On this day the task was assigned on the sale of BIG BAZAAR PROFIT CLUB CARD to customers in a busy a weekend. Which is most useful to develop our personal skills and confidence.In this week starts from Food Bazaar Market . The Future Retail Limited authorities conducted Food Bazaar operations for House Holds . I absorved in this week the FRL authorities mainly concentrated on House Holds that’s why the FRL try to attract the customers with n’ number of offer’s from eatable things to Grooming things.In this day my respected Food Bazaar manager sir said customer satisfaction is more important . In Food Bazaar store each and every product have price tags (SEL’s). This Tags are given based on product Bar Codes . some products have no price tags that’s why sir said to our team members you the people are must and should to know the How to prepare Price Tags that’s why he gave Bar code Scanners to prepare Price tag sheets . we are all scan the Bar code numbers of each

and every product finally the we know the Preparation of Price Tags .

Our HR Manager Ms : Deepthi mam work assign to me Fill up the Employee’s application form and scanning process . the main reason in this work is in Section process / Hiring Process the HR member play key role the HR people must know the process of selection process and Absorb the candidate Details . that’s why mam assign to know the how much amount of details are important for selection Process and Finally we are all send to the employee’s basic information to the Head Office of FRL Mumbai .

we are all spend our time at Logistics Department for to know the INWORD AND OUTWORD stock

DISCUSSIONS

Reported for internship on 11th may 2015. At big bazaar-ameerpet.

This report is mainly based on the initial stage of the internship on H.R department in fuure value retail.

The following report is classified into chronological order.

First day of internship was started with a crispy briefing by our university guide mr. n d Praveen About the rules and regulations of the internship

Soon after there was an meeting with the H.R manager ms.deepthi about the rules and regulations of the big bazaar. Also had an friendly conversation with the store

manager mr.cilas paul briefed about the working conditions in and around the big bazaar.

Task was assigned to us was to observe the store with an clear cut observation such as observation on staff , customers , etc.

There was also an feedback session for the interns by the store manager on all activities going on in store.

A task of taking a survey on the employees for the job satisfaction by H.R department. By interacting with each and every staff in the store.

A task was also assigned by the operationals department. In which the task was to find all the shelf edge token missing in the food bazaar and reinstall them. This activity is headed by asst. manager mr.prashanth patil .

On this day the task was assigned on the sale of BIG BAZAAR PROFIT CLUB CARD to customers in a busy a weekend. Which is most useful to develop our personal skills and confidence.

In this week starts from Food Bazaar Market . The Future Retail Limited authorities conducted Food Bazaar operations for House Holds . I absorved in this week the FRL authorities mainly concentrated on House Holds that’s why the FRL try to attract the customers with n’ number of offer’s from eatable things to Grooming things.

In this day my respected Food Bazaar manager sir said customer satisfaction is more important . In Food Bazaar store each and every product have price tags

(SEL’s). This Tags are given based on product Bar Codes . some products have no price tags that’s why sir said to our team members you the people are must and should to know the How to prepare Price Tags that’s why he gave Bar code Scanners to prepare Price tag sheets . we are all scan the Bar code numbers of each and every product finally the we know the Preparation of Price Tags .

In this day special day for Food Bazaar . The FRL conducts this Wednesday Bazaar across 2000+ stores in whole India .

The FRL try to attract the more number house hold customers in this special day that’s why it gave more offer’s in this day

EX :- On Milk Bread “ BUY 2 Get 1 Free “ this is way to the Big Bazaar attract the customers .

Manager sir gave sales work and he gave supporters for to know the how to conduct the sales and how to achieve sales day wise targets and how approach the customers this is my task at FOOD BAZAAR’s Wednesday Market

These three day we are all doing HR oriented Applications .

HR means:- HUMAN RESOURCES in this Dept employee recruitment is most impotent . every employee under control by HR Manager .

Our HR Manager Ms : Deepthi mam work assign to me Fill up the Employee’s application form and scanning process . the main reason in this work is in Section

process / Hiring Process the HR member play key role the HR people must know the process of selection process and Absorb the candidate Details . that’s why mam assign to know the how much amount of details are important for selection Process and Finally we are all send to the employee’s basic information to the Head Office of FRL Mumbai . this is our three day’s work at AMEERPET BIG BAZAAR HYD .

Saturday FLASH MOB at BIG BAZAAR

By FRL authorities are conduct social cultural activities for good and healthy environment in Big Bazaar Store’s . That’s why my Company want to conduct FLASH MOB in across 2000+ Big bazaar stores in Sat 23 – 05 – 2015 . we are also partspy in that event .

E S I C – EMPLOYER STATE INSURENCE CARPORATION

This scheme was stated by Central Government of INDIA . It is needed for every private employee.

Eligibility for ESIC: - All employees on a gross salary of Rs:- 15000/- less only eligible.

Above 15000/- people are not eligible for this scheme.

This identification process is conducted by central govt employee in our organization.

The Employee said to me every private organization up to soft ware company to Retail shopping malls.

Advantages of ESIC: - This scheme people get free health services from every corporate hospitals up to 50,00,000/-

Every Month Employers share contribution 4.75%

Employee Gross salary share contribution 1.75%

This process is Done in this week day one on my work place.

Day 2 to Day 5 work at F.R.L:-

Flooring on entire BIG BAZAAR for identification purpose .

My Flooring Starts from 1) FOOD BAZAAR

2) MEN’s FASHION

3) LEDIE’s FASHION

4) HOME FASHION

WEEKEND WORK AT F.R.L :-

Worker’s Attendance checking and correction process

Employees Joining Form Attachments call letters etc..

This Process is Done at Weekend work at Future Retail Limited

Week starts on words we HR Dept Guys are know the basic knowledge about employee’s recruitment process.

In Day1 on words in fourth week verification on newly entered employee’s files all proofs there are not like signatures Aadhar proofs , Bank accounts like that and verify the departments . In BIG BAZAAR there is n number of departments is there like MEN”S FASHION , FOOT WEAR , CASHIER , HOME FASHION , like that .

Main usage of this work for HR Guys

It is useful to know the how much amount of details and proofs are needed for recruiting employee’s .

Just it’s help full to know the what kind of structure they follow in highering process . and also know the rules and regulations of the retail company .

These are the advantages of this work .

We are all (HR Guys ) mainly work at CSD at Big Bazaar .

CSD : - Customer Service Desk .

Future group also one of partner in Telecom services .

Future group own Telecom services :- T24 Talk 24 services .

In our SIP location BIG BAZAAR Ameerpet also provide services in CSD .

We are also help full to CSD for Telecom services .

Partnership

Future group telecom service also one of partner in TATA DOCOMO .

Offers at T24 sims

5000/- rupees -- get 6000/- rupees TT – life time .

There are n number of offers for Future Group customers .

For example any customer purchase above 400/- rupees products they will get 10/- recharge . not only these two offers there are more customer satisfaction offers are available in BIG BAZAAR stores .

Conclusion

These are the activities completed successfully upto the interim time of the summer internship program. In my sip program i found importance of hr management operations . My targets like sales at big bazaar it is opportunity to know the how to interact the customers . In that tome i know the customer different type of mentality.this s.i.p is useful in so many ways .this helps to have a extent growth in practical world.

Human resources can be a formidable weapon to achieve competitive superiority. In this paper, we have attempted to provide a conceptual framework as well as a set of pragmatic methodological guidelines to design a human resource strategy for a business firm. For the sake of brevity, we have covered only the essential elements of this methodology. We recognize that much more sophistication is needed to embrace the details of strategy formulation and implementation in a complex, specific business environment.

FUTURE Group focuses on building high quality human resources with expertise and professional skills adopting the human resources re-engineering and development plant was a view to creating and excellent clientele service environment for ultimate achieving of sustain profit growth making no comprising with the quality assets creation .The company human resources development strategy is too built up quality manpower with conceptual managerial knowledge skills through designing of continuous in house and outside training program. The arrange in house, customized special training at for fresh entrained to build up quality manpower and suitable placing them in productive channel. It also arrange training program, workshop etc. Under executive development program for

increasing quantum of quality manpower at higher management level.FUTURE Group offer challenging professional opportunities to young persons who can give sustained and focused hands on performance in the field of marketing, accounts, finance.FUTURE Group offer attractive salaries and benefits in line with top industrial employers Scope of advancement is strictly performance based. They have mobilized adequate distributors to serve all parts of the regions; they are one of the largest distribution organizations .

ABREVATIONS

FRL-FUTURE RETAIL LIMITED

FBB-FASHION AT BIG BAZAAR

CSD-CUSTOMER SERVICE DEPARTMENT

FB-FOOD BAZAAR

MFW-MENS FOOTWEAR

LFW-LADIES FOOTWEAR

HR-HUMAN RESOURCE MANAGER

EZONE-ELECTRONIC ZONE

T24-TALK 24

REFRENCES

1.FUTURE RETAIL WEBSITE

2.MS.DEEPTHI (HR MANAGER)

3.WEBSITES BASED ON HR.

THANKYOU