sumit jain ( a job training report)

8/9/2019 Sumit Jain ( a Job Training Report)

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A JOB TRAINING REPORTON

BEACH COMBER TOURS &TRAVEL INDIA PVT. LTD.

A QUALITY TRAVEL HOUSE

Submitted in partial fulfillment of requiremen

for the award of the bachelors degree in tourismanagement.

KURUKSHETRA UNIVERSITY,KURUKSHETRA

Session-2008-09

Submitted by: Submitted to:

SUMIT JAIN Mrs. Sonia WadhawanB.T.M - III Lect. Of Tourism Deptt.ROLL NO. - G.N. Khalsa College,REG.NO. - 06-GNK-577 Karnal


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TO WHOM SO EVER IT MAY CONCERN

I hereby declare that the information given in thisreport is authentic and made by me.

This matter has not been copied from any report. Forany incorrect and false information found in thisreport, I shall be personally responsible for this.

SIGNATURE


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TABLE OF CONTENTS

S.NO. CONTENTS PAGE NO.

1.

2.

3.

4.

5.

6.

7.

8.

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13.

14.

ACKNOWLEDGEMENT

INTRODUCTION

ORGANISATIONAL STRUCTURE

SERVICES BY TRAVEL AGENCY

WORKING STEPS

FUNCTIONS

OBJECTIVES

COMPANY PROFILE

PRODUCT PHILOSOPHY

EXPERIENCE

PROBLEMS

SUGGESTIONS

CONCLUSSION

REFRENCES


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ACKNOWLEDGEMENT

This report is not totally completed by me. I have beensupported by professional person in completion of thisreport and I shall be thankful to those people for theircooperation with me.

I wish to acknowledge my thanks to principal of ourcollege, who makes great efforts in running this course

in our college.

I am also thankful to our class incharge for giving meright guidance.

At last I wish to show my gratitude to my parents fortheir advice and encouragement given to me.

( )

Sumit Jain


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Now they are motivated to visit religious placesnot only for religious purpose but also from recreationpurpose.

Now a days many types of tourism have beendivided like:-

Business Tourism:-

People who travel in relation to their work come underthe category of business tourism.

Education Tourism:-

When people who travel to relation the education

purpose one destination to another destination or onecountry to another country come under the category ofeducation.

Now a day all countries are doing efforts topromoting tourism industry for this tourism is being adue important as it is the source of foreign exchangeearnings and contributes to the govt. for thepresentation of the monuments of the rich cultureheritage.


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INDIAS World Heritage Sites:-

India has a rich architectural legacy dating to an

efficient past. Timeless monuments, magnificenttemples and breathtaking sites. India never cease totrue the travelers. Of lots prestigious monuments andnatural wonders, 16 cultural and 5 natural sites of Indiahave already been declared world heritage sites byUNESCO.

Some steps taken by the ministry of Tourism in India topromote and protect the tourism destination are :-

1. Tajmahal is being restored to its natural beauty.2. In Ahemdabad, efforts are being made by the local

govt. to clean the polluted Sabermati River.3. Now in India ministry of tourism has introduce the

special tourist security police in Delhi and othermain destination for giving information andprotection to foreign tourists. And in India, somegovt. tourism organization are protecting heritage

building and monuments and they arereconstructing the destroyed building India govt.provide the tourist info. Center at destination and at

airport and other major places

Archeological Survey of India (A.S.I) hasidentified many monuments of world heritagestatus and efforts are being made to conserve,reconstructed and protected them.


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Now the ministry of tourism in India hasintroduced a programme which is called ATITHIDEVO BHAVA in India. The members of thisorganization are taking care of the foreign tourist at

the airport and at destination. The foreign touristfeels comfortable with them as they get rightinformation about the place. I think that it is verygood step introduced by the Indian govt. it will besurely help us to increase tourism potential.

Presently Indian govt. is taking keen, interest todevelop the tourism industry just like other made

industries.


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Manager(Mr. Ravinder Dua)

Director(Mr. K.S Dua)

Assistant Manager(Ms. Komila Jain)

Sales Executive(Mr. Ravi Singh)

SERVICES PROVIDED BY TRAVELAGENCY


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1. Air Tickets

International and domestic ticketing

2. Hotel Services

Three, Four, Five Stars

3. Package tours

International, Domestic and Business

5. Other Travel Related Facilities

Visa, Passport.

WORKING OF TRAVEL AGENCY


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Preparation of Itinerary:

The junior executive for the agency does the task. Theclient sends enquiry about the package where he wants

to visit? All the places of interests and details of thedestination are mentioned in it. Executive of the agencymakes itinerary by taking are of the following points: -

# Timing for visit the city# Avoid back tracking# Information regarding restricted areas

# Selections special airfare or fail fare# Duration of tour# Purpose of tour# Number of people going

Costing of Itinerary: -

With the help of confidential tariff itinerary is costedwhile costing an itinerary all following expensesfollowing are calculated:

# Accommodation charges# Slight seeing charges# Intercity travel# Guide charges# Air fare/ Rail fare etc.


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Accordingly, the rates are applied on the costing sheetand then rates are calculated as per packs send to theagent or client.

Booking of Hotels:After preparing the itinerary, it is send to client and ifhe finds it competitive with others tour costs of differenttour operators be send his conformation for the packageor tour now the next vital step of booking of hotelcomes. Request for accommodation is send to the widespread hotels chains have their central reservationoffice in Delhi. They are booked. There are someimportant points, which should keep in mind whilemaking booking in hotels:

# Status of booking

# Name of client# Mode of travel# Rooms required# Types of room (single, double, suite)


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FUNCTIONS

1. Planning, Pricing and costing tours:

The travel plains can be both types i.e. tailor made aswell as ready made. The requirements and desires of thetourist are taken in to account and the travel planer ismade. A number of factors are taken into consideratione.g. time, number of days, budget, comfort etc. thespecialize role of travel agency is to prepare that total

cost of the tour package that include the cost oftransportation, stay, entertainment, food, entry tickets,escorts and tourist guide fees.

2. Ticketing:

It sells tickets to his client on all main mode of travel. Amajor part of Travel agency business his arrangement attravel both for businessman and vacationer. He doesnot charge anything for client for this researcher butgets Cimmerians for roadways, railways and steamshipcompanies in international and schedule and additionof new plights makes the job of the agency one of

comment challenge. It must remains up to.


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OBJECTIVES OF JOB TRAININGREPORT

Everything has its some objective or aim without aimeverything is seems useless or meaningless. There must

be some objective of this report which as follow.

FOR THE FULLFILMENT OF B.T.M.:-

It is the most important objective of this report. TheBachelor Degree program is incomplete withoutsubmitted this report in the university practical exam.This report is carrying 100 marks which includepractical report and viva-voce conducted by university.

TO SEE THE REAL PICTURE OF

TOURISM:-

We have to see the real picture of tourism in ourcountry because we cant survive in tourism industryunless we know actual condition and available positionof tourism in our country. The university set a right

concept of job training programme because of this wehave to done our training at related companies and gotknowledge about the prevented concept of tourism inthe market.


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PRACTICAL EXPOSURE :-

We seeking a regular degree in tourism management sowe have not too much time to get practical knowledge.By the help of this kind of report and training schedule

we got chances to got trained and practical or actualwork of industry. We got exposure such as how to dealwith clients, how to handle tourists and how create aright environment into organization where we work andinfect where we learn the industrial traits.

INTERACTION:-

Every thing is incomplete without interaction ability ofthe people of any particular field. When we are of our

job training programme we have to directly interactwith clients of tourist and we also give feed back of theirqueries ,In this way we learn how to interact withtourist or customer in the market or while working in anorganization

TO ENHANCE MY MANAGEMENTSKILLS:-

To flourish our managerial power is the main aim ourtrainer and make us capable to work in challenging anddynamic industrial atmosphere. By working with suchkind of travel companies and in fairs we got chance to


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make our skills negotiable and to become a expert inour profession and we have to our self in a way that wemay face any working atmosphere and to make ourmanagement and communication dynamic.

TO KNOW MY STRONG AND WEAKAREAS:-

This training procedure helps to highlight my weakspots and give the rightly opportunity to fulfill my weak

areas by converting them in to my ability. This alsohelps me to know about all my strong area of mymanagement. If I am lacking somewhere then I couldfind a better way to improve my weakness by such kindof job training programme.

FOR THE BETTERMENT OF FUTURE:-

By this training programme I make myself able to workin an organization right after my completion ongraduation because if I got right guidance in trainingthen I will able to work everywhere without anyhesitation and fear because we have the basic

knowledge and capability to serve with any company inany sector related to tourism.


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Company Profile

Beach Comber Tours started its operations

In year 2000 in India.

Beach Comber Tours Introduce themselvesas one of young leading Tour Operator in Delhiand in other parts of India backed by a team ofhighly qualified personnels & Multilingualstaff(Spanish, German & others).

Theyare a team of 6 travel professionals,taking care of various functional areas to ensuresmooth travel experience for tourist.Theymaintain a high standard ofQuality of services by

providing personal attention to the clients.

Theyare well equipped with all the ultramodern gadgets like online airline reservationssystems, hotel reservation systems and manyother tools to ensure prompt and updated travel

services.


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Product Philosophy

Theystrictly specialize PREMIUMQUALITY TRAVEL EXPERIENCE. So,accordingly they target their segment of suppliersas well as their clients.

While drafting a product, their staff has beentrained to feel the pulse of TOURIST expectationsfrom travel experience, and accordingly theysource the product for tourist.

Their product range is one of the largest

in entire region covering the products like EurailPasses (Europe Train Passes), MountainExcursion Passes, Best Western hotels, variouscruise liners Star Cruises, Princess Cruises, RoyalCaribbean, Norwegian Cruise Liners to P & OCruises etc, all major international and domesticairlines. Besides that, GTA System (World's No 1

Hotel Reservation System),DOTW(Destinationsof the World System - specializing in hotels ofmiddle east and far east), Traveco - specializingin European hotels and many more tools like this.

All these products not only show the onlineavailability along with booking options, they also


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offer complete hotel details with photographs,property features, its location etc. Besidesthat, Amadeus Airline System

Tourist can also expect us to draft acustomized business, holiday or honeymoonpackage for any destination in the world includingIndia's premium properties like Taj, Oberoi orLeela etc.

Theyalso provide free consultancy to shortlist

what is the right product mix for you in case youwant to travel in a group. They specialize inconsultancy and sourcing of SOTC, Cox & Kings,Thomas Cook, Cosmos and Raj Travels packages.


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EXPERIENCE

I got an opportunity to work with one of the Youngleading Tour Operator. I was sent to theBeachComber Tours, Delhi for training to have goodknowledge about Tourism. There I have learned manythings to increase my experience and exposures. I gavemy best effort to learn the travel components. I

experienced a lot during my training.This kind of training program really helps a tourismstudent to achieve perfection in tourism industry inevery aspect. During my training the most usefulexperience I have learned are as follow:

I came to know about the practical aspects oftourism industry by which a tourism studentcannot know to be useless. He can visit such a kindof training programmed during tenure of his studyof course. I have learned such kind of things whichhelps me to be a travel professional in the market.

I use to learn about the working area ofmanagement such as; where it has to bind hislimits, when it has to take crucial decisionregarding business, what kind of guidance needed

by personnel in the company.


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I also experience some negative aspects during my trainisuch as- proper guidance, lack of willingness in personnof company to give knowledge of company products to ttrainee. But there is perception that every thing has

negative and positive aspects. So, finally the positive aspeof our training program good enough to hide weak spotstraining.


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PROBLEMS

I am very to glad to work with the Travel Pals because the

informal attitude of personnel in the company. But as it isyoung company so sometimes they fail to give adequatetime to us and there I also have faced some problems

which are as under:

Poor Scheduling for Trainee :

In the company there is lack of proper time table or youcan say the company makes no proper schedule for thetrainee came to them for training from many institutesor colleges. We suffer due to this reason in our training.

Lack of Professionalism

The companys employees are lacking in theirprofessionalism. They dont have the full and adequateknowledge about the personality traits of tourismprofessionals. This leads to create a very chaoticcondition in the company.


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Poor Segment of Market

Each and every type of company has a fixed targetmarket but in this company there is lack of thesegmentation of the market, it leads to create a hurdlein promotion of company sale.

Lack of Discipline

The company also a negative aspect in this way There is

Lack of discipline. The students learn discipline in theretraining but there is lack of discipline.

Lack of Proper Guidance

We are gone there for learning and gain knowledge

about tourism industry and its components but we haveto suffer in this aspect because of the companys poormanagement for trainer that they dont have any rightinstructor for us.


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SUGGESTIONS

There should be some suggestion for travel companiesand by following these they had improve their positionand standard in the market and also among theeducational institutes:

The travel companies must try to improve their contact

with the educational institutes thats why they used tocalled best students for training in the company.

The managers of companies must try to maintain properresearch and development department for the properlearning of trainee and also for the development of thecompanys business.

The travel company also need to develop their HRdepartment for giving right guidance to the trainee andhelps them to build their future bright and make efforts toprovide them job placements after completions of theirstudy course and training. This will lead to increase thenumber of tourism professional in the country.

The tour operator should provide training to the theiremployees by the time because they are usually lacking in thisaspect and give them right guidance to increase the standard otheir professionalism to maintain and extent the companysmarket size and also the number of customers.


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The company must have their own dress code thats why thtrainee use to learn the discipline and personality traits from thpersonnel of the company where they gone for their training.

The trainee are must be treated as trainee stop misuse oftheir training by giving them over work. Give them right andproper work and tell them how to do that work, give them righguidance and teach them how to advertise a product in themarket.

The company has also used to make arrangements for trainfor accommodation and eatables; in fact they used to adoptincentives policies to motivate the trainees to work accordinglyand enthusiastically.


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CONCLUSION

Finally, I summarized that such kind of trainingprogram are usefully for a student to make its career

bright andhelps to learn them personality traits oftourism professional required in the this globalindustry. By such kind of training we got a lot ofexperience and practical exposurewhich is veryimportant which helps us to built our career in tourismand make ourselves capable to work in challenging anddynamic environment of the relevance.I also used to learn many positive as well as negativeaspects also and I learn how to handle the loosesituations and critical atmosphere in tourism industry.


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REFRENCES

Relevant Books Broachers

Teachers Faculty of Travel Agency Classmates and Friends Internet

sumit jain ( a job training report)

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